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ProcessMaker Reviews & Product Details

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds—no experience necessary. ProcessMaker effortlessly automates mission-critical processes, capitalizes on the next generation of AI-powered innovation, and unlocks the full productivity of your skilled workforce. The platform also offers a range of free trials to showcase ease of use and technical innovation.

Seller

ProcessMaker

Languages Supported

English, French, Italian, Portuguese, Spanish

Product Description

ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months.

Overview by

Joe Haggenjos

Discussions

ProcessMaker Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

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Top-Rated Alternatives

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ProcessMaker Media

ProcessMaker Demo - Hyper-Productivity: The Future of Work

ProcessMaker is guaranteed to boost the productivity of your skilled workforce by automating your mission-critical processes and capitalizing on the next generation of AI-Powered innovation.

ProcessMaker Demo - Low-Code BPA Software

ProcessMaker's low-code business process automation (BPA) platform offers all the tools you need, including intelligent document processing (IDP), decision engine, and artificial intelligence (AI).

Create maps for any process.

Assets include processes, screens, scripts, decision tables, collections, and data connectors.

The AI Assistant can generate script from text, document, clean, and list steps.

ProcessMaker Demo - Text-to-Process Model

Use natural language to describe your desired process map.

ProcessMaker Reviews (305)

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Verified User in Management Consulting

Small-Business (50 or fewer emp.)

8/11/2021

"No Code and Hassle Free"

4/5

What do you like best about ProcessMaker?

Business process management is hard enough already without the help of ProcessMaker. No-code workflows are a wish come true. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Have no big downside at all! It is a testament to the thoughtful approach 'going in' Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

Have end user in the room as well as the decision maker to confirm use from a practical perspective Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

Keeping track of conferences, their attendance and sponsorships has always been a challenge that ProcessMaker helps address in a big way. If you can't measure, you can't improve nor can you make cost-effective decisions. ProcessMaker solves that. Review collected by and hosted on G2.com.

Elvis R.

Senior Manager Development - Digital

Mid-Market (51-1000 emp.)

5/11/2021

"Robust platform with limitless workflow possibilities"

4/5

What do you like best about ProcessMaker?

Flexibility to build as many complex processes as needed. Strong support team. Knowledgeable project management team. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Not very user-friendly, complex changes require ProcessMaker admin-support. Even though ProcessMaker comes with an Administration/Settings page, this lacks many features which prevent normal users from adequately managing the workflows. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

ProcessMaker's team will make sure that your workflow is designed as expected. Make sure to document all requirements, including UI and UX. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

We use ProcessMaker to build workflow-based custom cases, which otherwise would need a dev team to develop. Review collected by and hosted on G2.com.

Stanley W.

Lead Solution Architect

Financial Services

Enterprise (> 1000 emp.)

6/25/2016

"Hand on experience of ProcessMaker evaluation"

4.5/5

What do you like best about ProcessMaker?

Cloud base

simple installation and less over-head, compare with IBM BPM

Process Designer and visual tool

Flexible triggering points in Task Step

output/input of Dyanform with HTML5 and Jason supported

Mobile App support

easy too work with business partners Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Do not support the Playback and Simulation functions which are very useful in IBM BPM for Enterprise user

New to write a script even for a simple save function

I need more guide and documentations on deployment and version control of existing and enhanced Processes.

Not enough example for external Document Content Management System

Missing a show case for enterprise use Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

Need to test out the scalability, network latent, version and deployment control for global enterpise use Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

end-to end Customer and Products Onboarding, and regular Know Your Customer Review for commercial banking..

The visual tool is very useful for communication with business partners, and the product support BPMN 2.0.

The Process, Task and step structure helps a lot in Agile development

The product is still in my evaluation stage among other similar products Review collected by and hosted on G2.com.

Christopher D.

BPMS Project Manager

Enterprise (> 1000 emp.)

5/4/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"ProcessMaker tool is very flexible, easy to use and easy to build a process"

4.5/5

What do you like best about ProcessMaker?

Customizable, easy to create an approval flow. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

not yet compatible with any mobile devices Review collected by and hosted on G2.com.

Jack C.

Co-Founder

Mid-Market (51-1000 emp.)

11/5/2020

"DCX-Chol Review"

4.5/5

What do you like best about ProcessMaker?

The tool is quite powerful and allows flexible integration with other tools and datasets Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The development process could be a lot easier. Review collected by and hosted on G2.com.

Wanda M.

Mid-Market (51-1000 emp.)

11/16/2020

"ProcessMaker Workflow Missing Features"

2.5/5

What do you like best about ProcessMaker?

I like the fact that ProcessMaker assigns a PR Case # and documents came be uploaded in the Purchase Requisition. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

New version does not allow copy and paste info into our PO system. Purchase Requisition has locked fields and now processing a PO requires manual input creating more room for error. Item Description is cut off and not able to see full text in the field. Also, approvals require date that the approval was done. If the Purchase Requisition is a Mod, then there needs to be a pull-down to input the PO # that is being changed. Due date for processing should be 10 working days for a Mod and 15 working days for a new PO. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

5/4/2021

"Flexible product"

4.5/5

What do you like best about ProcessMaker?

The ability to configure various aspected of the processes. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I would like to see more security options, secured fields and different users roles with a variety of access to parts of the processes. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

Find a good consultant who can guide you through all of the possibilities and processes. They can help guide you through other solutions within the tool. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

Getting information from one user to another. Benefits include using the product for other purposes such as routing forms. Review collected by and hosted on G2.com.

Enrique G.

Small-Business (50 or fewer emp.)

9/21/2020

"Low cost BPM platform"

4.5/5

What do you like best about ProcessMaker?

It's open source. I do like the platform features such as process designer but having an open source solution makes it perfect choice for us. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Some enterprise features are not available in the open source version. That's actually acceptable as the company wants to make some money. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

Apart from its documentation, checkout medium posts and youtube tutorials to understand how you can do some certain things. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

We use ProcessMaker drag and drop process editor to design our internal task management system. When a complaint or support tickets open, who will deal with the problem, who should assign to whom. It's so easy to set up reminder, log the work, generate the documents with Processmaker. Review collected by and hosted on G2.com.

Engin O.

Small-Business (50 or fewer emp.)

9/20/2020

"Easy to implement ticket automation"

4/5

What do you like best about ProcessMaker?

Process designer was so simple yet powerful. Drag and drop editor works as expected. Also installing the software was easy and quick. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

We couldn't find some a few integrations which are commonly used technologies such as Apache Kafka. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

You can search on Github to find some unofficial integrations. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

We use processmaker to automate our IT support ticket system. Before processmaker we didn't have automated emails, responses etc. By using the ProcessMaker, we are able to connect all the dots to increase the efficiency of our ticketing process. Now we are automatically assigning the tickets, updating the status, tracking the changes and letting ticket owners about the updates, setting up some reminders. Review collected by and hosted on G2.com.

Diana S.

Small-Business (50 or fewer emp.)

9/14/2020

"The correct tool for an easy life"

5/5

What do you like best about ProcessMaker?

This is a very easy to use tool, that will help you to create workflow processes and get reports and dynamic tables. It is easy for every level of knowledge, to create the workflows you just need to drop and add the information to the info boxes, create a design is fun and simple with a grab and drop system, also you don't need to have an extended Excel knowledge but just to have the information and the tool will create the data that you need for business presentations. This is a web base tool so you can access all your work from a computer, laptop, or phone everywhere you are, which makes it convenient. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

There is really nothing that I would say I dislike from the tool, but if I have to say what I like the least it would be that you have to buy a license for each employee, it would be a better experience to get a pack of so many licenses and just have spare ones to provide to new employees instead going throu the process each time. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

Give it a try, you will not regret it. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

For me, the tool has been amazing to help me build process flows, when I started working my training was out of the experience of previous employees, but nothing was documented properly, with PM, I have been able to document all this processes in a simple way for new employees and at the same time to help my company have proper records. Review collected by and hosted on G2.com.