--- title: ProcessMaker Reviews meta_title: 'ProcessMaker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ProcessMaker works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 305 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ProcessMaker Reviews **Vendor:** Decisions **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 305 ## About ProcessMaker ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ## ProcessMaker Pros & Cons **What users like:** - Users value the **seamless automation** features of ProcessMaker, enabling easy business process creation without deep coding knowledge. (3 reviews) - Users value the **efficiency** of ProcessMaker, facilitating quick workflow creation and management for all users. (3 reviews) - Users find the **customer support** of ProcessMaker invaluable, aiding them through development and integration with ease. (2 reviews) - Users rave about the **ease of learning** ProcessMaker, making workflow management accessible for everyone quickly. (2 reviews) - Users value the **ease of work** with ProcessMaker, enjoying its simple interface and quick learning curve for workflows. (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Process Simplification (2 reviews) - Training (2 reviews) - AI Technology (1 reviews) **What users dislike:** - Users face **functionality limitations** in ProcessMaker, struggling with basic tasks like inputting signatures and changing assignment rules. (3 reviews) - Users experience **missing features** like signature input and seamless assignment rule changes, hindering basic functionality. (3 reviews) - Users dislike the **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues. (2 reviews) - Users find the **limited features** of ProcessMaker frustrating, as essential tasks are often unsupported. (2 reviews) - Users report **performance issues** due to hidden bugs that disrupt workflows and indicate app instability. (2 reviews) - Users face **access issues** due to extensive training needs, slow support response, and browser speed inconsistencies. (1 reviews) - App Issues (1 reviews) - Cost Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## ProcessMaker Reviews ### 1. good design **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ProcessMaker?** Very graphic oriented and helpful for any level of expertise in processmaker with a clear visuals **What do you dislike about ProcessMaker?** could be a bit too many steps. Each step has the right amount of info for user to select. but too many would be feeling dazzling. Away would be selection options **What problems is ProcessMaker solving and how is that benefiting you?** to optimize and automate workflow with email update to people involved ### 2. Solution Consultant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ProcessMaker?** the ease of integrating other solutions into a process flow, plus the strategic value because it leverages IT initiatives **What do you dislike about ProcessMaker?** I have never tried a mobile application, I do not know what is the scope of the App **What problems is ProcessMaker solving and how is that benefiting you?** We´re working in a Proof of Concept in this moment for LAC in Ellucian. ### 3. Reliable product but not for high speed (milliseconds) operations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2019 **What do you like best about ProcessMaker?** The ease of creating a process even for a non business user **What do you dislike about ProcessMaker?** The rigidity in the architecture which led to inflexible processes **What problems is ProcessMaker solving and how is that benefiting you?** Trade Processing. Never got implemented accurately ### 4. ProcessMaker Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** Possibility to integrate into multiple socutions **What do you dislike about ProcessMaker?** User interface could be more polished.. looks really basic **Recommendations to others considering ProcessMaker:** Yes, good tool for BPM **What problems is ProcessMaker solving and how is that benefiting you?** Business process management, workflow automation, process measurement ### 5. ProcessMaker is a great BPM system. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about ProcessMaker?** ProcessMaker is easy to customize and tweak to your needs. Support is very responsive. Really nice product to use, our users have no trouble using it on a daily basis. **What do you dislike about ProcessMaker?** Since it is so customizable upgrading to the latest release can be challenging - sometimes the next point release requires a different version of PHP or Apache and that can cause some issues. Also since each release has a lot of tweaks and updates you have to really test everything on a test server first. **Recommendations to others considering ProcessMaker:** Give it a try! The community edition is FREE! **What problems is ProcessMaker solving and how is that benefiting you?** Just making internal business processes more efficient. Instead of emailing spreadsheets or pdf's around we now use ProcessMaker for several different processes, which also gives us an audit trail and visibility into the track of a workflow. ### 6. Study Process Maker to create workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Anaïs L. | Analyste projet SI, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about ProcessMaker?** - Easy to use and create fast workflow with communication between our existant apps - Largest possibility to create : you think to something it's possible to do it ! - Easy to get data with mysql - Access to many developper with PHP, javascript and MySQL - The contact with the team of ProcessMaker who are helpfull **What do you dislike about ProcessMaker?** The user interface not userfriendly to my mind but it's possible to pass with our own interface **Recommendations to others considering ProcessMaker:** I recommend ProcessMaker for easy to use, accessibility languages (PHP, MySQL, javascript), the fixing and helpfull team. **What problems is ProcessMaker solving and how is that benefiting you?** With ProcessMaker we will get fastest to data processing, a better user experience thanks to smart forms communicate with our data, get statitics and know for each process the steps passed. ### 7. ProcessMaker excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2018 **What do you like best about ProcessMaker?** That you can develop anything very quickly and create reports **What do you dislike about ProcessMaker?** Suddenly you lose the session or some errors occur, the output documents, if you enter and click cancel, all the content is deleted. **Recommendations to others considering ProcessMaker:** Easy handling and good practice to develop **What problems is ProcessMaker solving and how is that benefiting you?** All areas and for all types of companies ### 8. A quality management tool to implement BPM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Van B. | Business Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2017 **What do you like best about ProcessMaker?** 1. The user interactive Interface is very easy to use. This makes the whole BPM and workflow design process so much easier, every one can design a business process themself. It is easy to go functionality, anything you want is one click away. 2. The preview function makes it easy to view the form as one designed it. This makes you have a overal preview before completing the process. **What do you dislike about ProcessMaker?** Document: I can't choose many items in the same time to download them. One more thing, The features on free version are limited, maybe should have more show users can asscess the product exacty before deciding buy the enterprise version. **What problems is ProcessMaker solving and how is that benefiting you?** We were automating the personal loan origination process. We have had tremendous benefits. The process was largely manual where the originator had to take manual forms to an operator who was far over 100km away. Besides, we can show the performance of all employee any time we need, we can change criterias flexibly so that the report can be displyed graphically. ### 9. Great product, but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about ProcessMaker?** I liked the ease with which we can create a flow of data the best. **What do you dislike about ProcessMaker?** I dislike the user interface a little bit. It could be a little bit more user friendly. **Recommendations to others considering ProcessMaker:** I would recommend to definitely give ProcessMaker a try for yourself to see whether it fits your individual needs or not, but it is definitely one of the compelling products in this space out there. **What problems is ProcessMaker solving and how is that benefiting you?** We have lots of documents that different types of users need to complete and process for approval. We use ProcessMaker to create the flow of document from creation to approval while flowing the document among several users. ### 10. Easy and Flexible. Keys to Success Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Edgardo Enrique C. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about ProcessMaker?** Processmaker let us build Proof of Concepts fast, reliable and with rich interfaces that customers and users love. **What do you dislike about ProcessMaker?** At Dynaform level, it would be nice to have easier field validations. **Recommendations to others considering ProcessMaker:** If your Company needs to deploy an application right away and your approach should be delivered in weeks instead of months or years due to standard software development, Processmaker is the right choice. **What problems is ProcessMaker solving and how is that benefiting you?** R&D processes Procurement Field Operations with mobile experience (Online/Offline). Benefits: Government regulations accomplished and well documented Centralized Purchases enable better prices to get products. Avoid material stealth and monitor every operator in field. ### 11. Good product, Excellent training and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ira M. | Digital Communications Director, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about ProcessMaker?** The user interface is very clean and easy to use. The application features a drag and drop form builder that makes creating complex forms very easy to do. We opted for the in-person training which helped us immensely. There is a large amount of sample code in their wiki to help get started. Their support staff is probably one of the best I've ever had to work with. **What do you dislike about ProcessMaker?** There will be a large learning curve to get started using some of the advanced features. In order to do some complex processes it requires a knowledge of coding (PHP, Javascript), some training and exploration. I've spent a number of days perusing their wiki and forum to get some additional guidance on certain topics. **Recommendations to others considering ProcessMaker:** I would recommend trying the evaluation version and having a few processes in mind to get started. I would also recommend the in-person training they offer as well. **What problems is ProcessMaker solving and how is that benefiting you?** We are converting a number of manual processes from paper to electronic forms. We have seen a reduction in errors, forms submitted with missing information and overall speed of delivery. ### 12. Easily designed, workflow simplified and amazingly flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Hulusi T. | Director of Operations, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about ProcessMaker?** Very flexible to cater for almost every type of workflow. **What do you dislike about ProcessMaker?** Not many built-in feature available and no good looking interface for end users. **Recommendations to others considering ProcessMaker:** Mostly, Education industry doesn't have software developer in their institution (for schools at least, may be not universities) Processmaker may require software development capacity if you are willing to create complex processes. **What problems is ProcessMaker solving and how is that benefiting you?** To standardise our business processes, to enforce our internal policies and procedures, actively monitor workflow with reporting and notification, generate live reports based on data within processes. ### 13. Great value derived from this truly process oriented paradigm **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas B. | Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about ProcessMaker?** Web based editor Opensource and open standards **What do you dislike about ProcessMaker?** The Service task feature should be included in Community edition. It is such a fundamental piece in nowadays SOA basic applications. **What problems is ProcessMaker solving and how is that benefiting you?** Solve the business logic glue between different systems and even between different modules of an ERP system. ### 14. What about Small Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about ProcessMaker?** The flexibility, I can make it do about anything I want. **What do you dislike about ProcessMaker?** The fact that they don't have a reasonably priced version for Small Business. There is Free or Enterprise. **What problems is ProcessMaker solving and how is that benefiting you?** Payroll, Domestic production, Software Release, Hardware Release, Approvals... ### 15. Simple and straight forward implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about ProcessMaker?** The best of ProcessMaker is its simplicity. You can deploy a full flow with dynaforms and documents shorter than with any other BPM platform. The integration through Web Services is also a great thing to have on a BPM platform. Easy to use. **What do you dislike about ProcessMaker?** When using PM significantly performance issues start to arise. Most of it because the use of PHP. However newer versions have improved a lot on performance. **Recommendations to others considering ProcessMaker:** When trying PM the first time let yourself be guided for someone with significant experience in order to have a efficient testing time. Although there is a lot of documentation, an experienced tech could answer your questions broadly. **What problems is ProcessMaker solving and how is that benefiting you?** We've used it on administrative processes as well as on productive process. The benefits of automating processes in such an easy way has been the greatest gain on the task. ### 16. A GREAT TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ProcessMaker?** The ease with which one can program **What do you dislike about ProcessMaker?** A little the user interface, as I feel it is very simple **What problems is ProcessMaker solving and how is that benefiting you?** The automation of processes, and capital savings ### 17. Pleasantly surprised **Rating:** 5.0/5.0 stars **Reviewed by:** Javier R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about ProcessMaker?** First of all, it's one of the best open source solution that I´ve seen. It has everything we need to solve our flow process problems. **What do you dislike about ProcessMaker?** The customization could be more friendly but it's not difficult either. **What problems is ProcessMaker solving and how is that benefiting you?** We started with the purchase flow, because our business has almost 70 centers that are ordering purchases continuosly and the institution didn't have any automatic process to keep track. ### 18. facilitate our day to day work by automating our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2015 **What do you like best about ProcessMaker?** Its simplicity to design and execute a new process. Its ability to even cover complex processes. **What do you dislike about ProcessMaker?** Some of the plug-ins are no longer valid in the new release 3.x and therefore additional efforts need to be allocated to link external apps (specially for reporting) with processmaker **Recommendations to others considering ProcessMaker:** it is good to have internal PHP technical skills if you want to use the advanced features of Processmaker. **What problems is ProcessMaker solving and how is that benefiting you?** automates all requests, applications, services, support, communications. Speed up the day to day operations. ### 19. ProcessMaker Review - City of Stonnington **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about ProcessMaker?** We love the complete flexibility of the ProcessMaker system. **What do you dislike about ProcessMaker?** Slowness in ProcessMaker web forms when accessing SQL databases for field validation. **Recommendations to others considering ProcessMaker:** As we all know there is no true "for-dummies" solution for truly integrated Web Forms and Backend workflow processing. With basic web programming skills, ProcessMaker is flexible and capable enough to cater for any web form requirement you can come up with. **What problems is ProcessMaker solving and how is that benefiting you?** Business Digital forms with complete end-to-end approval workflow processing. ### 20. Process maker **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about ProcessMaker?** Works well and effectively and is great to use **What do you dislike about ProcessMaker?** Design can be improved and usability also should be imprived **What problems is ProcessMaker solving and how is that benefiting you?** All types of problem ### 21. The right product to the right time **Rating:** 5.0/5.0 stars **Reviewed by:** Wilhelm S. | Director Performance Transformation, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2016 **What do you like best about ProcessMaker?** As a Transformation Methodology Director every division of our business has its own special requirements and historical structures. The guys on the ground do not need a tool what fixes their process issues, they need a platform to first visualize the practice, think about and try different criteria of next workflow steps and play themselves through the process with the knowledge, that they have to run the very same workflow through over and over again. ProcessMaker was the best piece of software I used so far to get a process minded culture started in our company and sustained through out the journey of transformation. **What do you dislike about ProcessMaker?** Nothing so far. We are testing the different language packages now. **Recommendations to others considering ProcessMaker:** Tell the transformation story about a journey where you also need support gear along the way. **What problems is ProcessMaker solving and how is that benefiting you?** The main problem I could solve is the often faced situation of process on paper but practice without measurable performance data. ProcessMaker helped to reduce the time to market of our Product from 208 down to 81 days by simply letting the team leader work together across the units and experiencing simple process flows and decision criteria. Suddenly the controller understood that their value add is not to control but to shorten the lead time against the agreed targets. Now the Business sees himslef as Process owner. ### 22. Very easy to too to automated simple processes (community version) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about ProcessMaker?** 1. Easy to design and deploy forms 2. Can be used by a non techie 3. preview function makes it easy to view the form as one designs it 4. One can have a simple process up and running in 2 - 5 hours **What do you dislike about ProcessMaker?** 1. requires alot of java script coding for some missing functions e.g. masking numbers 2. the tool given to create output documents does not work very well. the process of automating large documents e.g. letters of offer requires good knowledge of HTML and one needs to work on it outside the system **Recommendations to others considering ProcessMaker:** Your developers have a good grasp of PHP and java script to be able to develop some functionalities e.g. if you want to multiple 2 text books and save the output in another to be used for another process. Simple processes can be designed and deployed by non technical business analysts and the developers will only come in when required. some developers time **What problems is ProcessMaker solving and how is that benefiting you?** We were automating the micro credit loan origination process. we have had tremendous benefits. the process was largely manual where the originator had to take manual forms to an approver who for some branches was over 100km away. these were transported by road! ### 23. Can simplify you business process management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about ProcessMaker?** Save time to build up your process and creating a form. **What do you dislike about ProcessMaker?** So far all the features from time to time are good to improve the workflow management. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker just give an idea to make escalation, tracking and managing the task in very detail. So it can saved the time to explain to user how the workflow handle your process. The big impact is on your timeline for development is not taking too long. ### 24. The tool that changed the quality manual into a visual, powerfull process **Rating:** 5.0/5.0 stars **Reviewed by:** Franck P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2017 **What do you like best about ProcessMaker?** We are a small company, and testing this kind of tool for free on our server allowed us to start , learn, understand, build and engage this deep organisation mutation that only BPMN can achieve. We understood in 2 minutes the first videos , and then we got tutorials, and we worked with ease and we know that APIs will allow us to make Process maker even more dynamic and reuse our other tools (Jira nd our ERP) **What do you dislike about ProcessMaker?** 1. I hadn't integrated it before. (:->) 2. I did not find the limits 3. I don't have enough time to use it More seiously, a hosting model like Jira : 10$/month for 10 users as a starter would have made me feel more confortable for next versions evolutions. **Recommendations to others considering ProcessMaker:** Burn the Quality Manual, draw your processes, you will better understand, control, improve your work. **What problems is ProcessMaker solving and how is that benefiting you?** We are establishing a new laboratory for temperature and humidity measurements, so that our skills inmeasurement is recognized by national standards. This implies that our process for each action is well defined, well maintained and can be explained to new employees. Traceability of documents, actions, and who made what is part of the necessary organisation as well as constant improvement. To achieve this , lot of folders, papers and obscure explanations were proposed, but we could not see processes clearly. Before starting to write a line, we ldiscovered BPMN, that fits our needs and is accepted like a miracle by our consultants. ### 25. Very useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan D. | Managing Partner, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about ProcessMaker?** Very simple to build yr processes. The platform is very intuitive and easy to customise **What do you dislike about ProcessMaker?** In this moment nothing. I was looking for bad things but really nothing **Recommendations to others considering ProcessMaker:** Sure **What problems is ProcessMaker solving and how is that benefiting you?** Automation process ### 26. very interesting and problem solving tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ProcessMaker?** simple to visualize your process help you settle down your idea and expand **What do you dislike about ProcessMaker?** installation needs technical expertize a lot of technicalities. so that one might think that the producer is deterring regular user. **What problems is ProcessMaker solving and how is that benefiting you?** very specific needs are met ### 27. Wonderful experience with ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Angel Tomás G. | Administration and Finances Manager / IT Manager / Operational Excellence, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2015 **What do you like best about ProcessMaker?** I've found a great tool to automate the work flows at my company. It is very flexible and online documentation helps a lot to start implementing it. It is totally recommendable for those companies that are looking a way to improve the efficiency of their processes. I like ProcessMaker because makes your life easier as process leader, since it almost doesn't require programming knowledge / experience to launch a workflow in production. It offers a good mechanism for users/group management, so permissions and roles are very easy to control. **What do you dislike about ProcessMaker?** One of the disadvantages is the limited reporting capability at the open source edition. After release 3.1, now it has a reporting tool very useful. So, reports can be otained much better and easier than previous version. **Recommendations to others considering ProcessMaker:** It has a open source edition that you can use to test the tool and start making simple implementations. Even when is using Apache,Mysql it has an excellent installation wizzard that put everything in place. **What problems is ProcessMaker solving and how is that benefiting you?** At SDI ProcessMaker is helping to automate the requests for payments, purchasing, customer credits application, IT service desk, personnel absences (vacactions), facilities maintenance requests. ### 28. Great Product with amazing capabilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha A. | Software Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about ProcessMaker?** The best thing i liked about processmaker is its user interactive Interface. This makes the whole BPM and workflow design process so much easier, you don't need in depth knowledge of business flow if you are a technical person. I am saying this because i am one of them and i designed my business process. Its easy to go functionality, anything you want is one click away. As a developer the best thing about this is its REST API documentation, it is so easy and understood able and i liked it most. **What do you dislike about ProcessMaker?** I disliked things about documents upload and download. There are many drawbacks on that end as i was not able to apply certain rules over that. Also i tried email integration within the flow which was a major headache in previous version. There is also a problem with roles & rights. I can't assign role to a particular user and there's no API to change that role frequently if i need to change it. **What problems is ProcessMaker solving and how is that benefiting you?** I designed a workflow for my company which we are using by building various cases on it. We defined group of users who'll work on that and various roles and permissions for them too. The benefits i got it from this is that i didn't maintain databases or queries related to that, that reduce major headaches. Also variables storage related to case made working with it more smooth. ### 29. Excellent workflow tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about ProcessMaker?** The ease of creating workflows, easy to use form maker. **What do you dislike about ProcessMaker?** Most operations work flawlessly. Every so often you find an operation that's not well documented and you bang your head on it for awhile.. The main problem with their documentation is not enough examples of actual use of each operation. **Recommendations to others considering ProcessMaker:** I would recommend if you can, go for the enterprise edition. The community edition is okay, but you'll find a variety of dead-ends, and that's why we only use it for simple workflows like auditing. Trying to do document management on the community edition is only for the well skilled with lots of time on your hands. Unfortunately their pricing model is aimed at large businesses. Consider $1000 a month for their first tier, and you need at least 100 employees to make that price comparable. **What problems is ProcessMaker solving and how is that benefiting you?** Auditing system for overall network security, compliance and health ### 30. Very good tool even opensource edition **Rating:** 4.0/5.0 stars **Reviewed by:** Eric C. | Responsable transformation - PMO, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about ProcessMaker?** Point & click interface to create a workflow - 0 dev interface Great tutorials as well + great PDF **What do you dislike about ProcessMaker?** Frankly not found yet - evaluating the tool as we speak **What problems is ProcessMaker solving and how is that benefiting you?** Small simple operation workflows ### 31. Processmaker is the easiest BPM software to use and configure. **Rating:** 5.0/5.0 stars **Reviewed by:** Allan R. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2016 **What do you like best about ProcessMaker?** It is easy to create web forms, then associate the webforms to a certain task in the BPM designer. You can put on triggers, before and after loading a particular task, and many other features even in the Community Edition. You can create permissions to disallow/allow users to access specific levels in a given case. The templates are used to generate output documents not to mention you can define input documents of any type. The case tracker is an awesome feature and is present in the Community Edition. Installation is the best among BPM software, is simple enough to install and doesn't need any heavy dependency like the application server common in Java-based applications, i.e., jboss or Tomcat. It only needs the HTTP server, PHP and MySQL(additional databases for the enterprise version) light enough on the server side. With ProcessMaker, you won't be presented with so many software packages to download and install, unlike what we saw in Nintex. It is just the BPM software for you to install, configure and use. ProcessMaker is kind enough to provide the Community Edition of their software with some of the most important features available. This edition is useful for testing and even for production given that you have to support it yourself and if you have the IT personnel to maintain it. Lastly, there is the Mobile Edition also available for the Community Edition. This is the major feature that allowed me to decide in using ProcessMaker. **What do you dislike about ProcessMaker?** PHP Language, but I can live with it. I also hope that we do not need to enable to debug a process in order to get the pin code to allow case tracker access. I would like to emphasize on the importance of the Community Edition, I hope they will continue to provide this edition. **Recommendations to others considering ProcessMaker:** If you'd like a BPM software that is easy to configure, ProcessMaker is for you. Tried Bonita BPM, but find it very difficult to create a working workflow, while ProcessMaker's features such as the web form(dynaform) and the BPM designer is easy enough to integrate. **What problems is ProcessMaker solving and how is that benefiting you?** Submissions of prospect customer's data for validation. A team who validates the data will either reject it and send it back to the agent or approve it for submission to another third party. ### 32. ProcessMaker as a BPM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2017 **What do you like best about ProcessMaker?** user interface, excellent extensibility and support **What do you dislike about ProcessMaker?** nothing I'm aware of **What problems is ProcessMaker solving and how is that benefiting you?** if you're into business processes you know that you need a tool to handle the workflows as efficiently as possible. ProcessMaker is IMO one of the leading tools among ORACLE and IBM ### 33. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2017 **What do you like best about ProcessMaker?** Ease of maintenance, Easy configuration, Robust system **What do you dislike about ProcessMaker?** Limited UI/skins option, Plugins not available in open source version **What problems is ProcessMaker solving and how is that benefiting you?** We are using ProcessMaker as one of our core system to process leads ### 34. The ProcessMaker as a quality management tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Davor M. | Managing Partner, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2016 **What do you like best about ProcessMaker?** At 2008, I used the ProcessMaker community version to develop and implement elements of Quality Management with respects to managing Non Conformances and Corrective Actions for a manufacturing company of 200 employees. Once I developed required level of skills, the software enabled me to create and launch a process in a matter of few days, depending on the level of details to be solved. Employees had accepted the WFM (workflow) concept rapidly thus training and implementation time was extremely short. In addition, the forms development module was easy to deal with and stable. Once all was set up and running there were no other requirements from them nor call for a help or service. I forgot of them at all. A few years ago (2014) I've got a call from someone asking me to help them add a new account to a process. "What process", I said, "who are you"? Then I finally realize that this process was running for 6-7 years without any of my support. :) . **What do you dislike about ProcessMaker?** The community version I used, offered the WFM engine to start and deploy process - but not seeing the hystorical data. I had to use another tool for that. **Recommendations to others considering ProcessMaker:** The seccess of a project critically depends on the adequacy of using the wfm for a concrete application and organization. The adequacy considers understanding organization the advantages ands use of the WFM and using this for right organizationanl purpose. **What problems is ProcessMaker solving and how is that benefiting you?** The process we set up had become the key communication tool for all difficulties in the organization (Nonconformities). In this matter, it has replaced the e-maill communication since managers had quite god perception of what is to be done and who is doing it. In addition, the concept of the workflow management was accepted which helped the organizational sense of processes dependency and interactivity. ### 35. Good tool for Process Modelling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2017 **What do you like best about ProcessMaker?** The graphical design tool is the most like function **What do you dislike about ProcessMaker?** Not much sample workflow templates for reference. **What problems is ProcessMaker solving and how is that benefiting you?** We planned to use it as a reminder for follow up purchase order process with vendors and shipping process. ### 36. Up and Running Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2017 **What do you like best about ProcessMaker?** This platform is very intuitive to use (more so than other BPM platforms I have used). This significantly reduces the overhead in transitioning from alternative platforms. **What do you dislike about ProcessMaker?** The interface is a little dated (although much better than many alternative BPM platforms on the market). **What problems is ProcessMaker solving and how is that benefiting you?** Consolidating disparate workflows in core office procedure. ### 37. BPMS System that offers a good built-in functionality and a strong SDK to get even more out of it! **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos N. | Director, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2016 **What do you like best about ProcessMaker?** The product is easy to use, the demo version has very good examples to embrace the solution and the Wiki to learn is very comprehensive. I have the impression that Process Maker gives you a great amount of options, functionalities and flexibility regarding the choice of the technical rollout. **What do you dislike about ProcessMaker?** I think there is still a little too much coding involved. **What problems is ProcessMaker solving and how is that benefiting you?** Creating a regulatory compliant environment to ensure that audits are without any surprise. ### 38. Quick learning curve, very powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Peru ICT Local Admin, International Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about ProcessMaker?** Easy to learn, develop, maturity, great user support **What do you dislike about ProcessMaker?** Features on free version are limited, Should have more **What problems is ProcessMaker solving and how is that benefiting you?** Go paperless ### 39. Outstanding Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Glenn F. | Director of Computing Platforms, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2016 **What do you like best about ProcessMaker?** Graphic Process Workflow editor is fantastic! **What do you dislike about ProcessMaker?** Nothing really - I've used other workflow products in the past and this meets or exceeds expectations. **What problems is ProcessMaker solving and how is that benefiting you?** ITIL v3 Implementation in IT Service Infrastructure. ### 40. Workflow automation = ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Managing Partner, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2016 **What do you like best about ProcessMaker?** I have used a few workflow automation tools, and ProcessMaker is one of the better ones. We are using the open source edition but plan to upgrade to enterprise version soon. The documentation is excellent. Enterprise software for anyone wanting to automate workflow. **What do you dislike about ProcessMaker?** The active directory integration in the open source product is poor/non-functioning. Apparently the enterprise paid version is much better. **What problems is ProcessMaker solving and how is that benefiting you?** We are automation various forms that require action and approval at many steps and iterations. Including, purchase requests, corrective action, internal process improvement requests. ### 41. Process Maker worked in legal setting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about ProcessMaker?** Ease of setup. Ability to deploy to cloud quickly **What do you dislike about ProcessMaker?** Customization not intuitive -- users templates were limited **What problems is ProcessMaker solving and how is that benefiting you?** was using to set up a legal processing system ### 42. Exploring Process Maker for work flow. Looks good, one of the best open source software. **Rating:** 5.0/5.0 stars **Reviewed by:** Jina R. | Senior System Administrator, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2016 **What do you like best about ProcessMaker?** Web User Interface has been well designed. Its one of the best open source BPM & work flow management software i have come across. **What do you dislike about ProcessMaker?** Designing BPMN looks easy , but a bit complex if we are not referring to guides. It would be helpful if some default design templates were readily made available for reference. **Recommendations to others considering ProcessMaker:** Good to go with Process Maker open source software for work flow management. **What problems is ProcessMaker solving and how is that benefiting you?** Exploring & Researching on Process Maker to design & implement IT's VPN Approval Process. ### 43. high level exprience **Rating:** 4.0/5.0 stars **Reviewed by:** Amin H. | Web Application Developer, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2016 **What do you like best about ProcessMaker?** great ui php and open source good documentation and community **What do you dislike about ProcessMaker?** bad community version security plan weak bloging and user experience **Recommendations to others considering ProcessMaker:** take care of team for support security **What problems is ProcessMaker solving and how is that benefiting you?** making workflow ### 44. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Think Tanks | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about ProcessMaker?** Easy to install and start with process!! **What do you dislike about ProcessMaker?** No swedish language..................... **What problems is ProcessMaker solving and how is that benefiting you?** Social work business ### 45. a little experience with processmaker **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo S. | Owner, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2016 **What do you like best about ProcessMaker?** easy for to work, very intuitive tool... **What do you dislike about ProcessMaker?** the support, need a second derivate, because is very basic in the community edition. **What problems is ProcessMaker solving and how is that benefiting you?** internal workflow for to enroll process ### 46. ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Sorin S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2015 **What do you like best about ProcessMaker?** With a easy to learn curve, we've been able to replace a paid monthly subscription saving a lot of money and in top with the flexibility allowed by the modular construction we improved the flow speeding up the whole process few times.We will check in very near future , the advantage of running the professional paid version, where I have the filling that will be capable of replacing few other software packages saving additional money. Time will tell how easy the employees will assimilate the changes, though I already received some positive feedback regarding the speed of flow and sharing resources. Congratulations to the makers of ProcessMaker !!! **What do you dislike about ProcessMaker?** At this point some real world examples of implementation for different type of businesses would be appreciated **Recommendations to others considering ProcessMaker:** I personally thing that this software will develop in something very popular **What problems is ProcessMaker solving and how is that benefiting you?** Customer service, tracking issues, appointments, communication with customers targeting toward invoicing (next step) ### 47. Very sample and eficcient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2016 **What do you like best about ProcessMaker?** Process maker is very directly and small to use. The community version have many funcionalltys. **What do you dislike about ProcessMaker?** Upgrade to new version is problematic, I want more sample **What problems is ProcessMaker solving and how is that benefiting you?** With PM I have process control of activities ### 48. IT Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz G. | Founder | Executive Editor, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2016 **What do you like best about ProcessMaker?** simplicity, readability, intuitiveness, SaaS model **What do you dislike about ProcessMaker?** Performance in SaaS model, stability, pool and lane modeling **What problems is ProcessMaker solving and how is that benefiting you?** I teach my students with ProcessMaker. ### 49. Easy to use and flexible to costumize **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2016 **What do you like best about ProcessMaker?** Designer of flows, configuration tasks/activities and design forms. **What do you dislike about ProcessMaker?** I do not dislike yet nothing. Mean will there is important to have more simple templates of processes to see the broadest spectrum of possible utilization of PM **Recommendations to others considering ProcessMaker:** Try it and review all the steps from the designer to configuration and do several testes. **What problems is ProcessMaker solving and how is that benefiting you?** Right now only easy processes ### 50. Highly interesting and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Operaciones, Photography, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2016 **What do you like best about ProcessMaker?** easy to use, device compatibility, easy installation **What do you dislike about ProcessMaker?** nothing until now, the software has very good documentation and community support **What problems is ProcessMaker solving and how is that benefiting you?** sales and recruitment ## ProcessMaker Discussions - [Does this integrate with SAP B1?](https://www.g2.com/discussions/does-this-integrate-with-sap-b1) - 1 comment, 1 upvote - [what improvements do they have for the future](https://www.g2.com/discussions/what-improvements-do-they-have-for-the-future) - 1 comment, 1 upvote - [Why are using PM and no the other apps (Bizagi, Bonitasoft, etc)?](https://www.g2.com/discussions/why-are-using-pm-and-no-the-other-apps-bizagi-bonitasoft-etc) - 1 comment, 1 upvote - [Does process maker have an integration with Google Docs?](https://www.g2.com/discussions/15542-does-process-maker-have-an-integration-with-google-docs) - 2 comments, 1 upvote - [How can I do so that users can see the files that other users upload, but not all the files?](https://www.g2.com/discussions/14737-how-can-i-do-so-that-users-can-see-the-files-that-other-users-upload-but-not-all-the-files) - 1 comment, 1 upvote - [View ProcessMaker pricing details and edition comparison](https://www.g2.com/products/processmaker/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+23%3A51%3A40+-0500&secure%5Bsession_id%5D=87c287e5-5242-4f55-ab87-07afde843b7b&secure%5Btoken%5D=9942c3af0ef3a2646e7216ce3f3a34478959398e97437b4c023bcaa16edd9fec&format=llm_user) ## ProcessMaker Features **Setup** - Activities - Flows - Dependencies - Notifications **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Management** - Updates - Audit Trail - Integration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Data Extraction** - Entity Recognition - Text Classification **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption **Process Development** - Process Routing ## Top ProcessMaker Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews)