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ProcessMaker Reviews & Product Details

ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have.

Seller

ProcessMaker

Discussions

ProcessMaker Community

Languages Supported

English, French, Italian, Portuguese, Spanish

Overview by

Joe Haggenjos

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

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ProcessMaker Demo - Text-to-Process Model

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Ayodele A.

Application Developer

Small-Business (50 or fewer emp.)

11/14/2024

"My experience has been seamless"

4/5

What do you like best about ProcessMaker?

The process flows and the seamless dynaforms Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Not being able to change assignment rules seamlessly Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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Thank you for highlighting the seamless process flows and dynaforms as your favorite aspects of ProcessMaker. We understand the importance of being able to change assignment rules seamlessly and will work on addressing this issue. It's great to hear that ProcessMaker is helping to eliminate paper-based processes.

Lizah T.

Data Visualization Specialist

Enterprise (> 1000 emp.)

8/9/2024

"Best thing to happen in automation in a while!"

5/5

What do you like best about ProcessMaker?

The best part about PM is the UI and it's intuitive ness. It is very easy to learn and the possibilities are endless. It serves as a one stop shop for all things that were done on paper before. With additional information on track and dashboarding, PM is a must have for any organization going through a transformation! Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

PM still has some issues with speed. It would be helpful if it was fast in all browsers. A dedicated desktop app would be phenomenal. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Thank you Lizah for the stellar review! We are excited to hear how you are driving real value from our products. Thank you for your comments on speed-we are surely investing heavily in ensuring a responsive experience so hopefully you will notice these improvements.

Lorena S.

Ejecutiva de Compras

Small-Business (50 or fewer emp.)

11/27/2024

"A very flexible and user-friendly solution"

5/5

What do you like best about ProcessMaker?

Allows generating workflows tailored to my needs Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

It requires dedicating some time and knowledge to process design. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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It's great to hear that ProcessMaker is helping with your internal acquisitions process. If you have any specific suggestions for improvement, we'd love to hear them.

Scarlett M.

Ingeniero de procesos

Small-Business (50 or fewer emp.)

11/22/2024

"it is a very friendly and practical but powerful tool"

5/5

What do you like best about ProcessMaker?

that it is very easy to design a process and automate it Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

the cost is somewhat considerable but it's worth it Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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Thank you for sharing your positive experience with ProcessMaker. We appreciate your feedback about the ease of designing and automating processes. We understand that cost may be a concern, but we believe the benefits of automation make it worth it.

Verified User in Automotive

Small-Business (50 or fewer emp.)

12/2/2024

"The best I've used for document management"

5/5

What do you like best about ProcessMaker?

I have been using it for document management for over 4 years and it remains the key tool for my business. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I have no negative comments, it is very easy to set up. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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Thank you for your feedback! We're glad to hear that ProcessMaker has been easy to configure and has served as a valuable tool for your business's document management needs.

Carolina P.

Líder de Procesos y Transformación Ágil

Mid-Market (51-1000 emp.)

8/5/2024

"A good experience"

4.5/5

What do you like best about ProcessMaker?

What I like most about PM is its easy way to implement it, the good support of my salesperson Bernie and the innovation of PM Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I don´t like the way that ProcessMaker deployments in development and the responses from the support team Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Thank you for the positive review Carolina. We take seriously your feedback that our dev deployments and support interactions can improve.

Verified User in Automotive

Small-Business (50 or fewer emp.)

12/1/2024

"Easy to design processes without having to develop"

4.5/5

What do you like best about ProcessMaker?

It is very easy to design a process with forms without needing to know how to program. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

So far, everything I have done with ProcessMaker I have liked. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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It's great to hear that ProcessMaker has been helpful for you in designing processes and managing internal documentation. We appreciate your positive feedback!

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/21/2024

"A very simple and flexible solution to implement processes"

5/5

What do you like best about ProcessMaker?

It is very simple and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The cost is somewhat burdensome, although it is worth it. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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Thank you for sharing your experience with ProcessMaker. We're pleased to hear that you find it easy to use and that it has helped you automate various processes in your company. We're committed to providing the best value for our customers.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

8/29/2024

"Our experience is average bit can be better"

3.5/5

What do you like best about ProcessMaker?

We like the ease of using it. Also we feel it gives lot of flexibility to user to own the configuration from console. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

UI can be certainly better. Also, more features should be added to admin console , especially from integration standpoint. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Thank you for your earnest feedback. We take it very seriously! I am glad to hear you feel you are getting value from ProcessMaker. You will hopefully appreciate our ongoing efforts to add additional integration options and admin capabilities to manage them, with features like out CDATA - powered External Integrations and wrappers like PM Blocks. And yes- we are continuously aiming to improve our UI so, thank you for the comments.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

6/20/2023

"I design and build processes in ProcessMaker"

4/5

What do you like best about ProcessMaker?

The ability to drag and drop objects into the process with very little coding is great. You can test scripts and preview forms and screens from the development window. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Documentation web pages do not always stay current with the latest releases of ProcessMaker. The documentation is well written and easy to navigate but can be a bit dated. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

The best case is changing from paper forms to digital forms. Forms that need review or multiple reviews are easy to build and use. Web entry means only having to share a link for users to get started. Forms can be rendered to PDF and saved.

Using APIs, data can be grabbed from our ERP and used in processing. Being able to get someone's supervisor to do approvals is a big part of the workflows I build. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Great feedback on keeping our documentation current, thank you. Hopefully you will be glad to know that our Summer release will include an in-app Chat Assistant that provides relevant, current documentation to whatever you ask for, without leaving the product. This will minimize back-and-forth between our product and its documentation and get you the latest resources as they become available.