--- title: Paycom Reviews meta_title: Paycom Reviews, Pros + Cons, and Top Rated Features meta_description: Paycom reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.7 review_count: 12929 scale: '5' date_modified: '2026-11-12' parent_category: name: HR url: https://www.g2.com/categories/hr ---

Paycom Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Paycom, which saves them time and simplifies their payroll processes. (451 mentions)
Users appreciate the helpful staff of Paycom, facilitating smooth implementations and enhancing overall efficiency. (326 mentions)
Users appreciate the ease of navigation in Paycom, enhancing employee engagement and streamlining payroll processes. (308 mentions)
Users praise the responsive customer support from Paycom, making implementation and integration seamless and stress-free. (291 mentions)
Users value the ease of navigation in Paycom, enhancing overall experience and employee approval processes. (240 mentions)
Users find the learning curve steep due to Paycom's complexity and lack of transparent support during implementation. (134 mentions)
Users express frustration with poor customer support, often struggling to resolve issues with inexperienced representatives. (128 mentions)
Users find Paycom's limited features frustrating, as many beneficial tools are either missing or poorly executed. (115 mentions)
Users find Paycom not intuitive, often struggling with complexity and navigation issues when seeking necessary information. (115 mentions)
Users find Paycom's interface not user-friendly, as navigation is confusing and support lacks effective solutions. (109 mentions)

5 Pros or Advantages of Paycom

5 Cons or Disadvantages of Paycom

Paycom Reviews (12,929)

View 3 Video Reviews
Reviews

Paycom Reviews (12,929)

View 3 Video Reviews
4.7
12,929 reviews
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AN
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"The Best Decision I've Made"
5/5
What do you like best about Paycom?

The service is top notch and nuanced, I know I'm not getting a generic answer. I couldn't ask for a better transition team than who I have in Sebastian and Colleen. They have kept me on track while being understanding of how tightly packed my schedule has been. Implementations are always scary and I could not be more pleased with my experience. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I don't have anything that I dislike about the system right now outside of my own learning curve. Review collected by and hosted on G2.com.

Diane M.
DM
Diane M.
Administrative Manager/Compensation & Benefits
Mid-Market (51-1000 emp.)
"Easy to Use and a Major Time-Saver for HR"
5/5
What do you like best about Paycom?

I really like how easy it was for me to adapt to the system, even after 25 years in the HR field and coming from an older generation that’s used to paper and file drawers. It’s incredibly convenient to have everything right at my fingertips, and it has been a real time-saver. After five years of using Paycom, I feel like I’ve reduced the time I spend on personnel functions by about 50%, which has made my day-to-day work much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

There’s nothing about the actual product that I dislike. That said, we’ve held off on adding a few features because of the cost, since some options can get fairly expensive when they’re priced per employee, per pay period. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Diane, we're thrilled to hear Paycom helped elevate your performance review process into a more impactful experience for your employees. Thank you for sharing how Paycom has helped simplify HR administration and create efficiencies for your team over the years.

Candice W.
CW
Candice W.
Small-Business (50 or fewer emp.)
"Effortless Time Management and Payroll with Paycom"
5/5
What do you like best about Paycom?

I greatly enjoy Paycom and all of its functions and capabilities to keep track of our employees' time and attendance. Beti is a great tool that Paycom provides to make employees more accountable. I love that Paycom makes new employee onboarding an easy process, including new hire documents, acknowledgements, policies, tax forms, and direct deposit info. Paycom is easy to use, and their customer service team is always available to help with questions if needed. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I find the configuration of salary-based deductibles for health insurance could be improved. If Paycom could automatically calculate the deductible from the employee's salary instead of us having to manually calculate it and then enter the result, it would be much better. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Candice, we're thrilled that tools like automated payroll with Beti® and our onboarding capabilities are creating a smoother and more efficient employee experience. Thank you for sharing how Paycom has supported your organization!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"User-Friendly Payroll and Onboarding That Keeps Everything Organized"
4.5/5
What do you like best about Paycom?

I like how user-friendly it is for both employees and employers. On the employee side, it keeps everything organized so employees can easily go into their profile to change or update their information, or look up their pay records. On the employer side, onboarding is very easy to manage and update, and adding new information is straightforward, which makes the overall process much quicker. Doing payroll is also very easy as it automatically calculates their timecards and puts it into payroll making sure we are compliant and hours are calculated correctly. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

You definitely need to work in the Paycom environment for a while to get used to it. However, I don’t think it’s just Paycom—this seems true of any new software or program. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing how Paycom has helped bring your payroll, onboarding and HR processes together in one single software. We're pleased to hear the platform's automation, organization and our Employee Self-Service® tool have reduced manual work and given your team more time to focus on what matters most.

AN
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"Paycom makes life easier"
5/5
What do you like best about Paycom?

What stands out most about Paycom is having time and attendance, payroll approvals, time-off requests, and compliance tracking unified in a single dashboard. Managing coverage, reviewing punch adjustments, and approving PTO is fast and transparent. Having automated workflows reduces back-and-forth communication and eliminates manual data entry errors across payroll cycles. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Connection issues and occasional latency are my primary complaints. Experiencing intermittent timeouts or slow page loads when clocking in or trying to submit approvals disrupts daily routines. Review collected by and hosted on G2.com.

AN
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Intuitive and Easy to Use"
5/5
What do you like best about Paycom?

Paycom allows myself and other employees to track our hours, leave time, and estimated pay in real time. It is helpful when planning for time off and bills. The app for mobile has shortcuts to quickly enter time and approve checks. For managers, we can use the app to quickly adjust timecards for our employees. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Paycom is more intuitive than other apps I have used, but it would be helpful to have a printable (PDF) handout to share with employees during onboarding versus watching videos. The handouts can be referenced at any time instead of watching multiple videos to get the needed information. Review collected by and hosted on G2.com.

Jessica L.
JL
Jessica L.
Financial Controller
Mid-Market (51-1000 emp.)
"Responsive Support with Quick Access via Email & Phone"
4.5/5
What do you like best about Paycom?

Talking to other people directly when needing help, they are easily accessible via email & phone, and not having long wait times on a general customer service line to get an answer when something is urgent. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The GL implementation process was sold as much easier than the actual use of it. It's an ongoing issue I am going to work on getting fixed so that it is quicker to do each month. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Jessica, we are happy to know your dedicated specialist has been responsive and easy to reach when questions arise. Having knowledgeable support available when it matters is a key part of the Paycom experience, and we appreciate your feedback on the GL process as we continue improving the client experience.

AN
Verified User in Accounting
Mid-Market (51-1000 emp.)
"HR's best friend!"
5/5
What do you like best about Paycom?

Paycom is easy to use and takes away the frustrations that we employee's tend to feel when we need to make changes or updates. I can go see how much leave I have, refresh my memory on the hours I've completed and fix my own tax percentages based on my own needs all without having to schedule a meeting with our HR department. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I cannot think of one thing I don't like about Paycom. Review collected by and hosted on G2.com.

Shakella T.
ST
Shakella T.
Enterprise (> 1000 emp.)
"Paycom has been a great experience for me both as an employee and as a manager."
5/5
What do you like best about Paycom?

Paycom has been a great experience for me both as an employee and as a manager. The platform makes it easy to manage my personal employment information, access pay stubs, request time off, and keep track of important updates. From a management perspective, I appreciate how convenient it is to manage employee information, review and approve timecards, handle scheduling, and stay organized with team-related responsibilities. Having everything in one place makes daily tasks more efficient and helps streamline communication and operations. Overall, Paycom is user-friendly, convenient, and a valuable tool for both employees and managers. I highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I have no dislikes, so far so good in my time utilizing paycom Review collected by and hosted on G2.com.

Paige M.
PM
Paige M.
Director of Human Resources
Mid-Market (51-1000 emp.)
"Kind, Professional Team That Went the Extra Mile for Our PayCom Transition"
5/5
What do you like best about Paycom?

Everyone we have dealt with has been kind, professional, and willing to go the extra mile to ensure that our transition to PayCom has been successful. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The only thing I can find unhelpful is the number of emails relating to processes being completed or timelines being met. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Paige, we’re glad the transition to Paycom has helped modernize your payroll and HR processes while giving your team greater flexibility and access to reporting. We appreciate your feedback on process notifications, and encourage you to share any additional thoughts with your dedicated specialist or by emailing feedback@paycomonline.com.