Everything I need is there: my benefits, time-off requests, and the ability to view my pay-to-date every day. Anything I need to know about the company is also on there. If I accidentally forget to clock in or out, I can submit a punch change on Paycom. And if I have any questions, I can send a message directly to HR from the app as well. I love the app. Review collected by and hosted on G2.com.

I don’t dislike anything about the app. It has everything I need for my job, all in one place. The app is truly great. Review collected by and hosted on G2.com.

Paycom support is pretty strong, and I appreciate that the program covers a wide range of business needs, including payroll, HRIS, and performance reviews. It also helps manage health benefits and tax information, which makes it feel like a more complete solution. Review collected by and hosted on G2.com.

Paycom definitely has its quirks, and there are quite a few areas that could be improved. I really dislike the new update. The concept behind it is solid, but it needs more customization to work the way it should. For example, I handle HR, and the new landing page setup is supposed to let me see staff birthdays, which would be genuinely helpful. Unfortunately, I can’t use that feature because those employees aren’t my direct reports. On top of that, there’s a lot of redundancy throughout the program, which ends up making it more complicated than it needs to be. Review collected by and hosted on G2.com.

We have only been with Paycom a few months, but we can already see the benefits. Things flow from one module to the next easily. It has been a timesaver for our HR department. Implementation training personnel have been wonderful. The only "glitch" is it would be a great idea to have a full understanding of the system before the training to set everything up. We had some issues with permissions among other things but as we learn the system, it is going better. Review collected by and hosted on G2.com.

We did not have a full understanding of some of Paycom's unique terms or procedures before beginning implementation training. Review collected by and hosted on G2.com.

I love having the same specialist to reach out to for help. In the past with other providers, you didn't know who would pick up the phone, and it would be someone different each time. Review collected by and hosted on G2.com.

Sometimes the employees have trouble setting up new passwords when the old one expires. It seems like we have a constant flow of employees coming to us needing help with that and also when they change phones they have trouble getting things going on the new phone. Review collected by and hosted on G2.com.

Paycom has a thoughtfully articulated employee master file configuration. I would recommend it for a non-profit entity that has >50 employees, particularly with employees that have salaried, hourly and seasonal workers. It is a step up with better reporting capabilities than Paychex Flex. The AI isn't terribly helpful yet, but most AI add-ons don't do much on other software either. Review collected by and hosted on G2.com.

As an articulated system that can be customized, training isn't terribly helpful, because your screen will be different. Follow along from whoever ran payroll last or view a scribe recording to learn how to use it. Or talk with a great customer support team member. If it doesn't work, you just need a configuration fix. Review collected by and hosted on G2.com.

I think the support staff are the highlight of Paycom. Knowing that you are only a call away from having an answer resolved and talking to a real person is a huge boon. They are also honest, if they do not have the answer they let you know and go seek out the correct answer. Review collected by and hosted on G2.com.

It seems like Paycom is lagging behind its peers in the industry. Programs like ADP, Workday, and UKG all offer superior services, reporting, and do not nickel and dime you the way Paycom does. The Paycom UI is unintuitive at the best of times and at the worst is actively hostile to the user. The Paycom platform lacks any meaningful integrations with outside parties, we have to manually enter benefit elections, and have no meaningful way to link to our LMS. They also continue to shove a useless AI into users faces, even asking basic questions it has been entirely unable to help. Review collected by and hosted on G2.com.

The UI is top-notch. Everything about it feels simple and straightforward. I also found that everything is integrated so smoothly, and it’s very easy to navigate. Review collected by and hosted on G2.com.

I’ve had very few issues using Paycom, but if I had to point out one, it would be performance. It may be network-related, but there have been a few times when it runs slower than usual. That said, I’ve noticed that with each update it continues to improve. Review collected by and hosted on G2.com.

ease of time entry for employees and tracking for management Review collected by and hosted on G2.com.

Expense entry and tracking are cumbersome. There are a lot of disconnected settings associated with all things that must all be perfect for everything to work properly...that part is not at all casual. That's fine if nothing ever changes, but things always change in life. Reports all have to be generated and exported rather than just being available online for a quick peek (i.e., employee billable rates...that's actually not even an available exportable report, once expenses are entered and approved you can't view the actual expense report...you can only view a spreadsheet version which doesn't have all the details namely the photo of the receipt). Review collected by and hosted on G2.com.

My favorite aspects of the product are the Background Check feature and Documents Library. I appreciate having most of the tools needed to manage an HR department in one platform. These features help organize employee information, simplify document management, and make daily HR tasks more efficient, convenient, and accessible. Review collected by and hosted on G2.com.

What I dislike most about the product is that some key features are missing, and having to navigate between different modules to complete tasks can be time-consuming. Integrating more features into one platform and improving automation would streamline workflows, reduce manual work, and make daily tasks more efficient and user-friendly. Review collected by and hosted on G2.com.

Paycom is clearly a payroll-first HCM (which is what I wanted), but has a lot of customization and supports a variety of HR functions (benefits administration, time management, performance management, etc.) allowing a single system to do most of the work. Their Customer Support is always responsive and timely. Implementation with Paycom is the best I've experienced across any HCM I've implemented. Review collected by and hosted on G2.com.

As with all HCMs, there is never a perfect fit. There are fields that I wish were automatically built in. There are some changes that I'd make to performance management. However, this has been the best system all around that I've worked with. Review collected by and hosted on G2.com.