What I like best about NiceJob is how easy it makes getting more customer reviews without us having to constantly remember to ask. The automated follow-up does the work for us, keeps the process consistent, and has helped us generate more reviews from happy customers. It saves us time while helping strengthen our online reputation, which is extremely valuable for a local service business. Review collected by and hosted on G2.com.

There really isn't much we dislike about NiceJob. If anything, we'd like to see even more customization and flexibility with the automated review requests and follow-ups. Overall, though, it does what we need it to do very well and has been a valuable tool for our business. Review collected by and hosted on G2.com.

I use NiceJob to automate my customer review process. It takes asking for and coordinating review requests off me and my team, and sends a request automatically when we close a job. Its communication process turns about one in every five requests into actual reviews. I like the follow-up procedure and the feature that marks people who have been asked too many times or have already reviewed us so they’re taken off the list and aren’t bombarded with requests. Setup was pretty easy. Review collected by and hosted on G2.com.

I can't seem to find a way to delay the review request after I close a job. Sometimes the customer sees it before I have even collected the invoice. Lately, I also haven't been getting email notifications when new reviews come in, even though I used to get them for years. Review collected by and hosted on G2.com.

We’ve had a really great experience with NiceJob. It makes collecting customer reviews quick and easy, and we’ve noticed a clear increase in the number of reviews since we started using it. The platform is straightforward to use, works reliably, and has definitely been worth the money for our business. Review collected by and hosted on G2.com.

The campaign setup can be a little confusing, especially when trying to exclude customers who have already received a request. I don’t always find that part of the platform very intuitive. That said, their support team is excellent and has always been very helpful with getting campaigns set up correctly. Review collected by and hosted on G2.com.

I use NiceJob as a marketing agency for our local service clients. My favorite part about NiceJob is the scalability of the tool in review generation solutions for our clients. We don't need to purchase multiple licenses at one time and then hope to sell the review generation services to clients. We can sign a client up and add NiceJob to the tech stack one client at a time. The UI is really easy to navigate as well jumping from client to client. Review collected by and hosted on G2.com.

I wish there were more integrations. There seems to be a lot of that for other service industries. We're in the landscaping and lawn care industry and the only two real native integrations we have are with Jobber and Quickbooks. We can use Zapier to connect it to whatever we need, but most lawn care and landscaping CRMs don't even have webhook capabilities which makes NiceJob harder to use in this industry if Quickbooks or Jobber isn't being used. Review collected by and hosted on G2.com.

I like that it automatically requests reviews. I’m very busy during the day, so it’s nice to know that my review requests are taken care of. Review collected by and hosted on G2.com.

Pricing is a bit steep, but NiceJob was willing to work with me. Being a small business every penny counts! Review collected by and hosted on G2.com.

Honest, cost effective and delivers on promises. Review collected by and hosted on G2.com.

No complaints so far. Very glad we found them. Review collected by and hosted on G2.com.

Easy to use and it works well to obtain reviews from clients. Review collected by and hosted on G2.com.

Nothing to really say negative about it, but if I had to list something, I would say we have received a total of 2 complaints about how often it follows up, but 2 out of several hundred isn't a real problem in my eyes. Review collected by and hosted on G2.com.

I really like the automation in NiceJob. It's synced with our CRM and is pretty much hands-off. Review invites are sent out automatically when a work order is completed in our CRM, which is great. The invites go out first by text and then by email, and this sequence is customizable too. I especially appreciate how it sends invites to the onsite contact of the job, who directly interacts with our service team. The initial setup was very easy, and our account rep was crucial in getting things right with the CRM integration. Review collected by and hosted on G2.com.

I don't like the widgets and aspects that interact with the website to show reviews. I'd like more customization in terms of the number of reviews displayed, style, font, color, etc. We want it to fit our website exactly, and that wasn't possible. Review collected by and hosted on G2.com.

I like the usability of NiceJob and the data analytics it offers. It's great that as soon as a job is completed within our CRM, the NiceJob platform automatically sends a review link by text, and then follows up by email, making the whole process completely automated and hands-off for us. This automation helps us get as many reviews as possible and makes it easy for customers to leave a review. Additionally, when people leave reviews, I can see how they arrived at that review, whether they did it themselves or through the NiceJob platform, which is usually the case. Also, the initial setup was good; it only took about fifteen to twenty minutes to set everything up and integrate with the CRM, and it's been running smoothly since. Review collected by and hosted on G2.com.

Maybe just the widgets and the customization around the styling. In terms of how it's displayed on the website. Be the biggest aspect. Review collected by and hosted on G2.com.

I really like NiceJob's review platform because it allows me to send gifts to my customers, which is a great way to thank them. The website looks fantastic and is always updated, which is important to me. I also find the 24/7 AI chat feature extremely useful as it provides rough pricing instantly to potential customers. Setting up NiceJob was very easy and completed quickly. Review collected by and hosted on G2.com.

Nothing, things can always be improved Review collected by and hosted on G2.com.