# Medallia Customer Experience Reviews **Vendor:** Medallia **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 205 ## About Medallia Customer Experience Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ ## Medallia Customer Experience Pros & Cons **What users like:** - Users value the **robust feedback management** of Medallia, enhancing insights and driving impactful operational changes. (17 reviews) - Users find Medallia Customer Experience **exceptionally helpful** for gaining deep insights and improving customer engagement effectively. (16 reviews) - Users appreciate the **ease of use** in Medallia Customer Experience, finding it intuitive for enhancing customer engagement. (15 reviews) - Users value the **responsive customer support** of Medallia Customer Experience, enhancing their overall satisfaction with the software. (11 reviews) - Users value the **powerful insights generation** from Medallia, enhancing engagement and enabling proactive strategy adjustments. (11 reviews) - Users appreciate the **centralization of customer feedback** in Medallia, enhancing understanding and actionable insights from data. (9 reviews) - Customer Focus (6 reviews) - Customer Insights (5 reviews) - Data Management (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users find the **steep learning curve** of Medallia daunting, feeling overwhelmed by the interface and extensive features. (6 reviews) - Users face **limitations in features** and cumbersome workflows, complicating timely feedback action across teams. (6 reviews) - Users note the **steep learning curve** of Medallia Customer Experience, making onboarding a challenge for newcomers. (6 reviews) - Users find Medallia Customer Experience has **significant AI limitations** that hinder workflow efficiency and timely feedback actioning. (5 reviews) - Users find **difficult reporting** in Medallia frustrating, as complexity and rigidity hinder intuitive data exploration and customization. (4 reviews) - Users cite the **high cost** of Medallia Customer Experience, requiring careful planning for effective implementation. (4 reviews) - Users note that **improvement is needed** in engagement reporting and the overall onboarding experience for new customers. (4 reviews) - Missing Features (4 reviews) - Difficult Setup (3 reviews) - Users struggle with **implementation issues** , facing technical challenges and a steep learning curve that hampers efficiency. (3 reviews) ## Medallia Customer Experience Reviews ### 1. Fantastic CX Platform and Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler W. | Sr. Insights Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2017 **What do you like best about Medallia Customer Experience?** Medallia's ability to listen to our problems and help innovate new solutions alone is worth the investment. This ability complements the state-of-the-art software package Medallia provides for our organization. **What do you dislike about Medallia Customer Experience?** We have experienced some reporting limitations in the past, but I know Medallia is committed to improving this service. Their ability to consult strategically long-term could be enhanced. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Building state-of-the-art text analytics tools leveraging their proprietary AI to make sifting through comments as easy as possible. ### 2. Actionable CX Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Medallia allows you to obtain actionable insights that helps your business create the experiences that you want your customers to have. We all want feedback, but data can easily turn into analysis paralysis. Medallia takes that feedback and makes it digestible so you can do something about it. **What do you dislike about Medallia Customer Experience?** There are times the self-service is lacking, but you can get support. However, it comes at a professional service expense. Medallia is solid out of the box, but very customizable. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Identifying pressure points in our contact center. It's putting feedback in front of that operational leader so they can act quickly versus waiting for that info to trickle down from the executive level. ### 3. Good Partner, Tech can be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Medallia Customer Experience?** Medallia's team helped us create a solid TNPS movement throughout a huge organization and their support is valuable for our team. The platform is fairly easy to use, so it get used everyday by over 10k people **What do you dislike about Medallia Customer Experience?** The back-end is too complex, self-servicing options are very limited and every request seem to take more time compared to Medallia's best competitors. **What problems is Medallia Customer Experience solving and how is that benefiting you?** It helps us track the satisfaction on key journeys and geographies ### 4. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Ionnie D. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Medallia Customer Experience?** I get to contantly evaluate the effeciency of my customer experience, it's easy to check all my stats from the app, that is my QA and CSAT. I also love that my one on one notes are easily accessed by both me and my lead, easing communication. **What do you dislike about Medallia Customer Experience?** The time taken before a customer gets a review email. It would b nice if it was an immediate pop up after the interaction. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Access of Data. I can now easily access my performance on my own end rather than relying on data shared to m on a weekly/daily basis by my lead. ### 5. Invaluable. Actionable info and support **Rating:** 5.0/5.0 stars **Reviewed by:** abigail g. | Global CX Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Medallia Customer Experience?** Clear dashboards to show responses. Medallia User Group connects me to real people giving relevant advice. **What do you dislike about Medallia Customer Experience?** It is not easy to find basic info about other products are services. Do i go to Knowledge centre or Navigator? Which password do I need? And then you give up and you don't buy a new service. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Finding out what customers are talking about. resolving the bad ### 6. A powerful way to track our customers and improve experience **Rating:** 4.5/5.0 stars **Reviewed by:** Marco F. | Customer experience manager , Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Medallia Customer Experience?** I think what is different about Medallia Customer Experience is how it enables real time customer feedback coming from any channel. This allows us to capture customer sentiment immediately so we can make quick, data backed decisions. The integration with other platforms has been seamless whether it be CRMs and marketing tools, and has made our processes much more efficient. And most importantly, the customizable dashboards are very helpful in tracking key customer experience metrics to take action on important insights instantly. **What do you dislike about Medallia Customer Experience?** Medallia Customer Experience has one downside though - new users may find it overwhelming. There are many features on the platform and time is needed to become accustomed to all of them, especially for those without having analytics experience. Also, while the real time insights are awesome, there’s sometimes too much to sort through, which can give me information overload. When time is critical, that can slow down decision making. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia Customer Experience is a game changer for gathering and analyzing customer feedback. It lets us identify what’s bothering the customer in real time and instantly do something about it before it becomes a much bigger issue. The feedback collection process is much more efficient on the platform and now our team can focus on improving services instead of always reacting to issues. We are able to address important matters as soon as they arise and ultimately improve the total customer satisfaction with the use of real time alerts. ### 7. Insightful day and fantastic networking event **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Apprentice Digital & Technology Solutions Professional, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Medallia Customer Experience?** It was brilliant to hear from so many other companies that are utilising Medallia, especially so many in the automotive industry. We took away many points to consider with our current survey programs and may implement in the future. It was really interesting hearing about the future features that Medallia will be implementing, alongside where the company is heading regarding AI. **What do you dislike about Medallia Customer Experience?** I did not find anything unhelpful about the event, I felt it was very relevant to our industry and plenty of time to network with other people throughout theday. **What problems is Medallia Customer Experience solving and how is that benefiting you?** We now have all of our survey programs in one place on a platform that is able to handle our volume. We are also able to draw out more insights and drill down into acreas, such a verbtaim using the text analytics. ### 8. A comprehensive approach to understanding customers **Rating:** 3.5/5.0 stars **Reviewed by:** Hans S. | Senior marketing analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Medallia Customer Experience?** To my mind, the strongest side of Medallia Customer Experience is the possibility to gather feedback in many ways. As we have got different approach of collecting data from the customers such as surveys and social media, we have got good chance of getting picture of customers. I particularly like the fact that questions can be tailor made based on the various interactions made, and therefore more specific and useful feedback. This flexibility has greatly increasing knowledge and customer response capability. **What do you dislike about Medallia Customer Experience?** I’ve found one example where Medallia is one of those things that has had difficulty sometimes in navigating the reporting features. The layout is useful but it’s a bit confusing sometimes especially when you want to try and pull certain data. As a result, I’ve often gotten frustrated with trying to locate exact metrics during critical reporting periods. Also, these real time alerts can be overwhelming, especially during busier times, with so much coming at you, you don’t really know which feedback requires immediate attention. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia deals with issues relating to customer insight derived from several channels comprehensively. Of course, if the feedback from customers is compiled and combined, then it becomes easier to analyze the overall balance of positive or negative feedback. This capability has allowed us to be more effective in making these strategic changes leading to improvement of the service offering. Additionally, all the information collected enables my team to be more specific in how we deal with the customers, hence increasing their loyalty. ### 9. Admin User of MXO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Medallia Customer Experience?** It is a very powerful tool to link up all sources of data making instant live changes to sites and apps, triggering emails while gathering incredible data insights. The support team we work with at MXO are incredibly helpful. **What do you dislike about Medallia Customer Experience?** It requires more hands on technical development than we had initialy thought (from a non-technical digital marketing team). **What problems is Medallia Customer Experience solving and how is that benefiting you?** Real time orchestration based on live user intent and interest. **Official Response from Allison Levy:** > It's great to hear that Medallia is helping you with real-time orchestration based on live user intent and interest. We appreciate your feedback and are committed to continuously improving our platform. ### 10. Connection and experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana G. | VOC, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Medallia Customer Experience?** The way we connect with everyone (networking) **What do you dislike about Medallia Customer Experience?** Times are shortened although it is understood that it is to cover more topics. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Customer feedback ### 11. Thank you for a Wonderful Event! Another Great Day with Customer Obsessed Peers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Medallia Customer Experience?** Getting timely feedback and identifying both promoter and detractor drivers with relative ease Access to unlimited number of surveys and the ability to synthesize huge volume of feedback using embedded AI features Feeling supported bu subject matter experts who are always there to provide strategic guidance Feeling closer to the customer and having the opportunity to close the loop to improve experiences **What do you dislike about Medallia Customer Experience?** 1. Cost: This is a premium product and organizations need to think about a proper implementation plan to get the most of the benefits 2. Medallia extensive set of features can make initial onboarding a little challenging. Companies need to plan for a proper rollout or else will spend a lot of time and money fixing a lacking initial implementation 3. Integrations can be a little difficult to implement - My technical team struggled with the API Connectors **What problems is Medallia Customer Experience solving and how is that benefiting you?** Identifying customer pain points in real-time... even to the point of highlighting potential outages in the digital channel Routing issues seemlessly to different teams driving accountability and bringing teams together to resolve customer issues Driving Continuous improvements and enabling backlog creation for agile implementation to address what matters most to customers ### 12. Medallia Customer Experience was informative and collaborative! **Rating:** 5.0/5.0 stars **Reviewed by:** Fiaz H. | Business Intelligence and Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Medallia Customer Experience?** I liked that we got to spend time with the technology partners to gain insight into the inner workings of their platforms. The breakout sessions were great at finding what works and what doesnt work for our company. I also like that we had time to spend one on one with the experts to answer all of our questions and concerns. **What do you dislike about Medallia Customer Experience?** I really dont have any dislikes of the Experience. I thought everything was great! **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia is solving our CX problem where a detailed analysis of what our guests are saying was not readily availble to our company in real time. **Official Response from Allison Levy:** > We're glad to hear that you found the breakout sessions and one-on-one time with experts valuable. Thank you for sharing your positive experience! ### 13. great platform, Effectiveness and efficiency in customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago G. | Cx Executive , Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Medallia Customer Experience?** I like the interface; it helps me visualize my guests' experience from various angles. It makes my job much easier by summarizing all the surveys we receive into digestible data. Additionally, they are always innovating, which is very positive. **What do you dislike about Medallia Customer Experience?** I believe that sometimes the interface has areas of opportunity in user interaction management. There are some 'quality of life' improvements that would be very beneficial, such as automatic saving of action plans, among others. I would also recommend changing the data search feature, as it can be tedious when needing to sample more than 5 data points. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia greatly helps me identify deviations in my company's regular service. It facilitates direct contact with my guests and provides specific data and easily interpretable metrics to generate strategies and action plans for improvement. **Official Response from Allison Levy:** > We're glad to hear that you find our platform effective and efficient in customer service. We appreciate your feedback on the interface and are constantly working on improving user interaction and data search features. Your input is valuable to us as we strive to provide the best experience for our users. ### 14. Game-changing Customer Experience platform to improve customer experience and satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Medallia Customer Experience?** Medallia Customer Experience has been an absolute game-changer for our company to boost our customer satisfaction and improve the end-to-end customer experience. We have utilized Medallia to deploy our customer satisfaction surveys (both email and online) to obtain valuable feedback which has helped our teams improve upon our various products and policies. **What do you dislike about Medallia Customer Experience?** The initial setup and integration with our reporting was challenging at first. The self-service options are lacking and most of customizations (i.e. reporting) require the use of Medallia's managed in-house services for additional fees. The cost is also much higher on average compared to other similar competitors in this space. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia Customer Experience has allowed us to deep-dive into the customer feedback and utilize their comprehensive analytics & reporting to help us address painpoints and reduce overall dissatisfaction with our products and policies. This has led to significant improvement in both our agent and online customer satisfaction scores. **Official Response from Allison Levy:** > We're thrilled to hear that Medallia has had such a positive impact on your company's customer satisfaction and overall experience. We appreciate your feedback and are continuously working to improve our platform to better serve our customers. ### 15. Analytics and reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Nestor R. | Business Operations Manager, E-commerce Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Medallia Customer Experience?** The vast amount of resources available from Medallia experts to MUG members **What do you dislike about Medallia Customer Experience?** At the moment I am unable to think of anything that I dislike **What problems is Medallia Customer Experience solving and how is that benefiting you?** At the moment we are looking to invest more data from our crm to better drive customer experience impacting decisions ### 16. Great platform for enterprises! **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff R. | Sr. Mgr of CX, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Medallia Customer Experience?** The scalability to serve our global partners and the ability to capture the experience across all our journeys. **What do you dislike about Medallia Customer Experience?** Requires a lot of support to make development changes **What problems is Medallia Customer Experience solving and how is that benefiting you?** It helps us to understand our customer pain points so we can implement improvements. ### 17. Alot of fun **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Senior Manager Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Medallia Customer Experience?** Meeting with different vendors and medallia reps to understand further opportunities for impact **What do you dislike about Medallia Customer Experience?** Too much walking, the conference area feels too large and was a distance from the regular amenities. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Understand and digesting large scales of text feedback easily ### 18. We significantly improved customer satisfaction with detailed reports using this software **Rating:** 3.5/5.0 stars **Reviewed by:** Helena O. | Customer Experience Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Medallia Customer Experience?** The strengths of Medallia Customer Experience is the ability to gather and also analyze customer feedback from various sources. It provides us with additional information concerning our engagements with customers, which is vital when we are improving our services. The integration with other solutions, including our CRM system, provides seamless data sharing, which helps to address customer insights. The real time data provision of the platform is, therefore, immensely useful in the fast changing dynamics of the customer service. **What do you dislike about Medallia Customer Experience?** Medallia Customer Experience can be rather intricate, making it a challenge for new users who will have to go through extensive training to be able to use it efficiently. This learning curve has from time to time led to the slow implementation of new functionalities. Additionally, the many choices of settings are useful but can be confusing and time consuming when looking to adjust the software to our requirements. This sometimes lead to slow response to customers feedback, thus slowing our rate of improvement. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia Customer Experience in particular can provide a comprehensive overview of the analysis of customer feedback gathered from various sources and provide insights into the overall perception of services or products and potential shortcomings. By centralising data, we are in a better position to pinpoint areas that has been lagging, which enables improvement of forthcoming services to our clients. The real time data is rather helpful in managing the platform in case, issues are identified and can be resolved as soon as possible, which is effective in enhancing the customer experience. **Official Response from Allison Levy:** > We're glad to hear that you find Medallia valuable in gathering and analyzing customer feedback from various sources. We appreciate your feedback and are constantly working to improve user experience and streamline the learning curve for new users. ### 19. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Medallia Customer Experience?** It is a good management platform to understand the experience of external and internal customers. **What do you dislike about Medallia Customer Experience?** Little flexibility in the creation of custom program reports **What problems is Medallia Customer Experience solving and how is that benefiting you?** Technical support, slow response times ### 20. Great introduction to the product **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Great facility and welcoming to guests and customers alike **What do you dislike about Medallia Customer Experience?** There’s not much that I dislike except now I’m scared that I’ll be replaced by AI. Just kidding! **What problems is Medallia Customer Experience solving and how is that benefiting you?** Not a customer yet but hopefully soon! ### 21. It is a very complete and easy-to-use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiola G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Its continuous innovation and how easy it is to use **What do you dislike about Medallia Customer Experience?** Some features are not yet available in Spanish **What problems is Medallia Customer Experience solving and how is that benefiting you?** Integration of feedback ### 22. Experience 25 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Its a great time to learm about new product features that are coming out. I love that its early in the year, just as initatives are getting launched. **What do you dislike about Medallia Customer Experience?** I wish some of the sessions went more in depth. Everything is very high level and sometimes too "blue sky" **What problems is Medallia Customer Experience solving and how is that benefiting you?** Learning about the pain points our various user groups have ### 23. Really well done and enjoyable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Hearing from others on how they use Medallia and what is coming down the pipeline to get a better understanding of best practices. **What do you dislike about Medallia Customer Experience?** Some sessions overlap which makes it hard to choose between the two! **What problems is Medallia Customer Experience solving and how is that benefiting you?** We use it to understand guest satisfaction and to get a better understanding of the correlation between satisfaction and revenue metrics. ### 24. Overall it was a fantastic day hearing from Medallia and various businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Medallia Customer Experience?** Hearing about upcoming AI features to make our jobs better and ultimately improve the customer experience. It's always beneficial to hear from businesses that are within the same category as our own. **What do you dislike about Medallia Customer Experience?** The lunch & learn ran by PwC felt underwhelming, I didn't take much away from that session, I would have benefitted more from networking **What problems is Medallia Customer Experience solving and how is that benefiting you?** Identifying issues that are arising, for example at JLR we have seen an increase in cancellations, utilising Medallia has been key to understanding the root cause and implementing strategies to mitigate cancellations. ### 25. Customer review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Medallia Customer Experience?** I think Medallia is a great software with a lot of good features **What do you dislike about Medallia Customer Experience?** but the experience of onboarding new customers and customizing the text analytics program needs to be improved. Also the release of the new AI capabilities **What problems is Medallia Customer Experience solving and how is that benefiting you?** One stop source of data for customer feedback ### 26. Fun experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Medallia Customer Experience?** It is a really thought out event. The tamagotchis were so cute, and everything was well thought out. **What do you dislike about Medallia Customer Experience?** Prior to entering I wanted someone to give a lowdown of the flow **What problems is Medallia Customer Experience solving and how is that benefiting you?** Garnering more customer feedback and using the data to better our restaurants ### 27. It opens your thinking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** Allows you to look at a boring problem differently. It makes you think the various ways you can solve the problem. **What do you dislike about Medallia Customer Experience?** Not well organised during the partner briefing **What problems is Medallia Customer Experience solving and how is that benefiting you?** It helps solves the CX journey my clients are trying to architect. ### 28. Both the software and the implementation team are outstanding, would recommend to any big firm. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio O. | Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Medallia Customer Experience?** Medallia doesn't just focus on setting up and running CX measurement software, they support the company to develop a quality program based on best practices. In our case, their implementation team in Mexico has worked very well, they are agile and flexible, they always look for a way to adapt to the client's needs and technological conditions. Medallia has a very interesting knowledge platform, where you can find out about the latest trends in CX. We have not yet found a limitation on the dashboards to represent what we want to monitor. I would recommend Medallia to any large company, their managed services model removes a lot of operational burden and they are experts in building measurement programs for +1m customer base. After completing the implementation Medallia continues with the company advising and implementing continuous improvements. Their Text analytics is outstanding, we use it in spanish. **What do you dislike about Medallia Customer Experience?** The only opportunity for improvement that I have found is in the flexibility of the online survey format. There are some companies that offer more disruptive ones. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia helps us unify the ability to survey customers. Unify systems to trigger surveys from a single place and analyze the results in bulk. **Official Response from Allison Levy:** > We are thrilled to hear that you had a positive experience with our software and implementation team. Our goal is to support companies in developing quality CX programs, and we are glad to hear that our team in Mexico has been agile, flexible, and adaptive to your needs. We appreciate your feedback on the online survey format and will take it into consideration for future improvements. Thank you for recommending us to other large companies! ### 29. An excellent experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Gracie L. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Medallia Customer Experience?** Innovative and smooth to implement - easy to transition to Medallia from our previous platform and getting users integrated has been seamless. **What do you dislike about Medallia Customer Experience?** The tech limitations at present - there are a number of functionalities we would like that are proving tricky to get implemented. **What problems is Medallia Customer Experience solving and how is that benefiting you?** All of our VOC is now consolidated into one platform and a much more modern sytem - we are still very much in early days so excited to see where it takes us. ### 30. Great platform but archaic support model **Rating:** 4.0/5.0 stars **Reviewed by:** Warren E. | Business Intelligence Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Medallia Customer Experience?** Medallia's user interface is top notch. They also provide solutions and integrations that are easy to make sure my business is getting the insights they need. Their innovation in solutions into the existing service package is a breath of fresh air in an industry constantly trying to choke the next dollar out of you by hiding new features behind paywall. **What do you dislike about Medallia Customer Experience?** Medallia's implementation was a rough experience for us. While our company is trying to cling to the past and was part of the difficulty, the original team did not make it clear the impact of our decisions were going to have on longterm reporting. Because of this, we only realized what we should have built when we receive system access far too late in the process to see how the build could be done. Now, we are stuck using our managed service hours to fix and redesign instead of enhancing the platform and expanding its rollout across our organization. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia's solution gives us the feedback as soon as customers submit it and the additional alerting options let us act quickly to solve client concerns. It also allows us to look at trends that maybe 1 or 2 isolated events don't appear important in a week but those are highlighted when we see them trend on reports. **Official Response from Allison Levy:** > We're glad to hear that you find our user interface top-notch and our solutions and integrations easy to use. We apologize for the rough implementation experience you had and the lack of clarity on the long-term impact of your decisions. We appreciate your feedback and will work to improve our communication and support during the implementation process. ### 31. A great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Medallia Customer Experience?** All the l activities you have run to keep it a balance of business and fun **What do you dislike about Medallia Customer Experience?** Panels tend to be a bit less helpful for new information in my experience **What problems is Medallia Customer Experience solving and how is that benefiting you?** N/A ### 32. Collaborated with CX professionals across a variety of industries. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Medallia Customer Experience?** The company presentations and not working with my team **What do you dislike about Medallia Customer Experience?** The presentations that were just forums. Some of them also got repetitive. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Collecting customer feedback. ### 33. From Q to M **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Medallia Customer Experience?** Collaboration and partnership with Medallia and teams. Willingness of Medallia team to understand our business model. **What do you dislike about Medallia Customer Experience?** Engagement reporting could use improvements **What problems is Medallia Customer Experience solving and how is that benefiting you?** NPS improvement analysis ### 34. 1st time attendee **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Medallia Customer Experience?** Connecting and hearing from likeminded CX professionals. Keynote with Will was amazing. **What do you dislike about Medallia Customer Experience?** Some presentations have underlying agenda of sales. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Na ### 35. Medallia’s team is top-notch, and their client experience platform delivers great business value! **Rating:** 4.5/5.0 stars **Reviewed by:** Jani M. | Senior Manager, Customer Experience Design | Global Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Medallia Customer Experience?** Medallia’s team is exceptional—their dedication and expertise shine through. But what truly sets them apart is their outstanding platform. It’s intuitive, powerful, and transforms client experiences seamlessly. Over the last 7 years, we’ve harnessed Medallia across all our channels—Digital, Contact Centre, and in-person interactions—to elevate our client experience to new heights. **What do you dislike about Medallia Customer Experience?** We’d love to see better analysis of unstructured data, leveraging AI and advanced text analytics tools. We still strugle to tell stories using their TA topics. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Collecting and Analyzing Customer Feedback, Improving Customer Satisfaction, Optimizing Customer Journeys and Driving Revenue Growth. **Official Response from Allison Levy:** > Thank you for your positive feedback! We're thrilled to hear that our team and platform have made such a positive impact on your business. ### 36. Expand your customer feedback in your company **Rating:** 4.5/5.0 stars **Reviewed by:** Joe K. | Principal, Market Insight Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Medallia Customer Experience?** Medallia makes it easy to collect and distribute customer feedback within your company. Employees can easily see customer feedback, and Medallia tools make it easy to understand what customers tell you for every level of your organization. The integration with other programs is simple and straightforward forward, particularly with the help of our Medallia Professional Services team. **What do you dislike about Medallia Customer Experience?** While basic information is easy to create and distribute as your programs expands, it can become difficult to manage. This is easily overcome by some careful planning in the beginning, updating the architecture of your program, or new feature Medallia is continually rolling out. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia assists us in speeding customer feedback to resolutions across our key experience journeys and measures general customer sentiment. **Official Response from Allison Levy:** > We're glad to hear that you find Medallia's tools easy to use and integrate with other programs. Thank you for sharing your positive experience! ### 37. Truly an Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna M. | NPS Specialist & Consumer Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Medallia Customer Experience?** All of the sessions, keynotes, and breakouts have been great. My favorite part has been engaging and social networking with the other attendees. Information can be shared virtually, but being able to experience the event in person makes for a more personal experience. **What do you dislike about Medallia Customer Experience?** It was hard to keep track of scheduling when you had breakout sessions scheduled. I would have liked it the Medallia app could pull in my scheduled sessions on my schedule, or had the option for me to add them in myself. This would help plan out the day appropriately. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Before Medallia we didn't have a good way to track consumer feedback for one brand let alone across multiple brands. Medallia and TA gives us important insights into what our customers are saying and how they feel. **Official Response from Allison Levy:** > We're glad to hear that you enjoyed the sessions and networking at Experience '24! We appreciate your feedback about the scheduling and will take it into consideration for future events. Thank you for sharing the benefits you've experienced with Medallia and TA! ### 38. Partnership and someone to relly on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Medallia Customer Experience?** Medallia has some very experienced specialists, people that we can relly on helping us create a CX strategy. It felt like the person was from our own company, and help us achieve an awesome result. **What do you dislike about Medallia Customer Experience?** Some reports were not usefull, or difficult to explain the "math" to other in our company, specially text analytics. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Helping us create a customer experience strategy, i'ts something that was long overdue in our copmpany and we need to start being more customer centric **Official Response from Allison Levy:** > We are glad to hear that you found our specialists experienced and reliable in helping you create a CX strategy. We strive to provide top-notch support to all our clients. ### 39. Great services and great at providing a platform to connect other CX Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Medallia Customer Experience?** It's helpful to see the amount of resources and training materials available. The program has a lot of flexibilities for both our small and large scale CX initiatives. The upside of Medallia CX is access to their user group sessions that connects other businesses and professionals in the cx space to come together and share thoughts, perspectives, ideas, etc. It's been a great resource. **What do you dislike about Medallia Customer Experience?** I wish that Medallia CX experts that worked within the company offer more dedicated consultations to share thought leadership and perspectives by providing more examples of what success looks like. It seems like there's a lot fo great material out there but most of us admins have to build many things from scratch vs. a plug and play. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Aggreating our customer feedback on one platform as the soruce of truth. **Official Response from Allison Levy:** > We're glad to hear that you find our platform helpful and flexible for your CX initiatives. We appreciate your feedback about the need for more dedicated consultations, and we will take this into consideration for future improvements. Thank you for sharing your thoughts with us! ### 40. Medallia Is a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Medallia Customer Experience?** The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my data analysis. **What do you dislike about Medallia Customer Experience?** I would like Medallia to improve on their text analitics. We do receive so many commments, that I wish we could develop a tool to help us to go through main themes. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Currently, Medallia is helping us with so many projects. It benefits us a lot because we know what is going on with our customers, and we are able to reach out to some of them and make up for poor experiences. **Official Response from Allison Levy:** > We're glad to hear that you find Medallia's data analysis capabilities helpful. Being able to slice and dice the data in various ways and see it from different perspectives is a key feature of our platform. Thank you for your review! ### 41. Best in class CX measurement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Medallia Customer Experience?** For certified users, it's quite user-friendly. Has robust reporting capabilities and can easily integrate with many business systems and platforms **What do you dislike about Medallia Customer Experience?** The software is quite costly for the immediate value it can bring to the business. The customer support is another area of opportunity for Medallia **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia helps with Centralized feedback management, unearthing actionable insights and driving continuous improvements in the business **Official Response from Allison Levy:** > We're glad to hear that you find Medallia's CX measurement tool user-friendly and with robust reporting capabilities. We appreciate your feedback. ### 42. Medallia Data is so valuable! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Medallia Customer Experience?** The insights we get from Medallia are so valuable and such a great compliment to our quantitative data. Yes, an NPS score is quantitative, but the user comments are so helpful in diagnosing site wins and area for improvement. It has even helped us diagnose site issues with things such as entering promo codes before they could have had an even larger impact on our performance. Lastly, our account team is so awesome! We genuinely enjoy working with them and collaborating on our Medallia strategy. Our QBRs are so useful in helping keep our momentum. They are great partners is helping teach us how to use the tool, but also helping us do some of the work to keep it off our plates. I was not a part of the Medallia implementation, but I did not hear many qualms during the process. We also love that it integrates with our session replay tool to be abel to watch those sessions that give us highly valuable insights. **What do you dislike about Medallia Customer Experience?** There is a learning curve to using the tool. However, once you learn it and use it more, it becomes easier to navigate and maximize the functionalities. **What problems is Medallia Customer Experience solving and how is that benefiting you?** The overall NPS score is a great touchpoint for brand health and areas related to the brand and business success. The topics/themes that we set up for the Text Analytics tool is very valuable for tracking how our site is performing and how users engage with it. We have even been able to diagnose user experience issues before they became a bigger problem. **Official Response from Allison Levy:** > We're thrilled to hear that you find the insights from Medallia valuable and that it has been helpful in diagnosing site wins and areas for improvement. We're also glad to hear that you enjoy working with your account team and find the QBRs useful in maintaining momentum. Thank you for sharing your positive experience! ### 43. "Getting more insights as seamlessly as possible driven by innovative company and experts in CX" **Rating:** 5.0/5.0 stars **Reviewed by:** Ivo S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Medallia Customer Experience?** The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas. **What do you dislike about Medallia Customer Experience?** Czech translation (or the method to get it) for some of the feature - e.g. the word analysis. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia Customer Experience is helping us get feedbacks both through traditional e-mail across our set touchpoints and moreover through product Digital on our websites. It is benefiting us in the way that we can look and react to problems very quickly and get inspiration from the customer experience in our customer journeys. **Official Response from Allison Levy:** > We're delighted that you find our platform and team beneficial in gaining customer insights. We value your feedback about the Czech translation and will take steps to improve this for you. ### 44. Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Medallia Customer Experience?** I love Medallia is very friendly and complete. You can integrat al your journey, and surveys in different stages. The customer support and users group is some ot the best things in Medallia. **What do you dislike about Medallia Customer Experience?** The integrations with others plataforms. **What problems is Medallia Customer Experience solving and how is that benefiting you?** We notice the journey of our customers. **Official Response from Allison Levy:** > We're glad to hear that you find Medallia to be friendly, complete, and supportive. We appreciate your feedback on the integrations with other platforms and will continue to work on improving that aspect. ### 45. Centering customers in all decisionmaking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Medallia Customer Experience?** Medallia enables us to quickly gather critical insights about all parts of our customer journey. We have a complex set of audiences, and it is hard to stitch their experiences together. Medallia meets our customers where they're at and makes it easy for all business areas to find insights to improve the customer experience. **What do you dislike about Medallia Customer Experience?** Medallia could offer more solutions tailored for B2B businesses. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Medallia helps us cut through the noise and focus on the issues that are most important to our customers. **Official Response from Allison Levy:** > It's great to hear that Medallia is helping you focus on the most important customer issues and cut through the noise. ### 46. Medallia is a great tool, but it's necessary to be more "do it yourself" **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Medallia Customer Experience?** I think Medallia is a complete tool, with a lot of features that help us to collect the feedback of our clients and understand their desires and demand. With a easy usability and several deashboards. **What do you dislike about Medallia Customer Experience?** I think Medallia have a lot things that is necessary to have help to other partner, and don't get to do alone, and with the time that we need sometimes. So have other partner is good, but in same ocasions is not so. **What problems is Medallia Customer Experience solving and how is that benefiting you?** It's our second year use Medallia and the feedbacks that we had, help us to change some process that help our customer to have a better experiencia with our services. **Official Response from Allison Levy:** > We appreciate your feedback and understand the importance of having support when needed. We are continuously working to improve our platform and provide better assistance to our partners. ### 47. Great experience and preview of upcoming products. **Rating:** 3.5/5.0 stars **Reviewed by:** Nikki V. | Member Experience & Innovation Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Medallia Customer Experience?** The ability to measure member experience and then create plans to continue improving. **What do you dislike about Medallia Customer Experience?** The wait time between a product demo and then actual go live. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Measuring and trending NPS, oSAT and MES. **Official Response from Allison Levy:** > We're glad to hear that you had a great experience and found value in previewing our upcoming products. We appreciate your feedback about the wait time between product demo and go-live, and we will work on improving this process. Thank you for taking the time to leave a review! ### 48. User friendly CX platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Medallia Customer Experience?** Platform functions great with no issues logging in and viewing reports. **What do you dislike about Medallia Customer Experience?** Sometimes exported file disappears. Changing filters is sometimes confusing for new users. **What problems is Medallia Customer Experience solving and how is that benefiting you?** Easy for our dealers to log in and see survey results with fewer clicks. Platform is intuitive and colors are simple and elegant. **Official Response from Allison Levy:** > We're glad to hear that you find our platform user-friendly and that it functions well for you. We apologize for any inconvenience caused by the exported file disappearing and the confusion with changing filters. We will work on improving these aspects to provide a better experience for all users. ### 49. Great Platform but third party assistance required **Rating:** 4.0/5.0 stars **Reviewed by:** Priscila L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Medallia Customer Experience?** Medallia is a reliable and robust tool to customer experience management. The range os customization options is extensive, allowing business to tailor surveys, reports and dashboards. **What do you dislike about Medallia Customer Experience?** The dependency on third party to configure anything in the platform is a challenging and timing spend. It should provide local training to give the ability to do simple tasks. I would also point an improvement in the dashboards, with an update in desings and new options for graphics. **What problems is Medallia Customer Experience solving and how is that benefiting you?** The plataform employs robust analytics tools to analyze customer feedback, identify trends, and provide actionable insights. **Official Response from Allison Levy:** > Thank you for your feedback on Medallia. We understand the challenges of relying on third-party assistance and will work to improve the platform's usability. Your input on dashboard designs and graphics options is valuable and will be considered for future enhancements. Thank you! ### 50. Consumer experience ROI- game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly W. | Director of Innovation and Member Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Medallia Customer Experience?** Ease of navigation, automation iterations and community **What do you dislike about Medallia Customer Experience?** Speed of innovation, consolidated dashboard reports **What problems is Medallia Customer Experience solving and how is that benefiting you?** Feedback on transactional experiences **Official Response from Allison Levy:** > We're glad to hear that you find our platform easy to navigate and appreciate the automation features. We understand the importance of innovation speed and are constantly working to improve in that area. We appreciate your feedback and will take it into consideration for future updates! ## Medallia Customer Experience Discussions - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) - [View Medallia Customer Experience pricing details and edition comparison](https://www.g2.com/products/medallia-customer-experience/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+01%3A39%3A55+-0500&secure%5Bsession_id%5D=f36a79c3-e5b3-43f9-b7f6-532fc623e49b&secure%5Btoken%5D=4a120d7fecefc6f7e6714a13f0af151fb7550c30dc396df8ea38b68489f2cd20&format=llm_user) ## Medallia Customer Experience Integrations - [Accenture Song (formerly Fjord)](https://www.g2.com/products/accenture-song-formerly-fjord/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Engagehub](https://www.g2.com/products/engagehub/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews) - [Riptide](https://www.g2.com/products/riptide/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) ## Medallia Customer Experience Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Medallia Customer Experience Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) - 4.7/5.0 (314 reviews) - [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) - 4.2/5.0 (40 reviews)