--- title: Medallia Customer Experience Reviews meta\_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 210 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews & Product Details Visit Website Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ * * * Product Website Medallia Customer Experience Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Customer Experience Community](https://www.g2.com/products/medallia-customer-experience/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Traditional), Maltese Solution Type All-in-One Overview by Jessica McGee Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) ## Medallia Customer Experience Integrations (15) What do users say about integrations? Verified by Medallia Customer Experience [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accenture Song (formerly Fjord) ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Engagehub ](https://www.g2.com/products/engagehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Riptide ](https://www.g2.com/products/riptide/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews) Show More ![Ashley & Ricky G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley & Ricky G.") AG Ashley & Ricky G. 2/11/2026 "Evaluating for VoC, Promising Partner Experience" 3.5/5 What do you like best about Medallia Customer Experience? I like that Medallia Customer Experience seems easy to use, and they come across as true partners, not just another tech company. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The ability to shift our programs from our current vendor to Medallia. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I am evaluating Medallia to automate our programs and support advancing their maturity, focusing on measuring key client journey moments and gaining deeper insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Bret F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bret F.") BF Bret F. Director, Service Excellence 2/12/2026 "Scalable and Seamless Customer Experience Solution" 5/5 What do you like best about Medallia Customer Experience? I like that Medallia Customer Experience seems to be scalable, which is important for our needs. The initial setup went smoothly without any challenges. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I find the learning curve quite challenging as I'm still figuring out all the features of the SSO experience. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia Customer Experience may provide additional solutions for our in-venue teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite OA Olivia A. Voice of Customer Leader Enterprise (\> 1000 emp.) 10/8/2025 "Medallia is a one-stop shop!" 5/5 What do you like best about Medallia Customer Experience? I love that I can get instant actionable feedback and implement changes right away. I can measure CX in an easy format and share dashboards with users across the organization in a way that is personalized to their role. Our store users are able to respond to customers same day and build relationships. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Sometimes, there are aspects to the platform that seem easy to add but are told it isn't possible. AI is also an upcharge. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? The customer journey! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/11/2026 "Great Team and Exciting Tools, with Strong Thought Partnership" 4.5/5 What do you like best about Medallia Customer Experience? Great team to work with. Exciting tools to use Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Don’t dislike anything Would like for there to continued thought partnership Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Use exciting tools and learning about best practices Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JO Jennifer O. Director- CX strategy Enterprise (\> 1000 emp.) 2/11/2026 "Great for Learning New Medallia Offerings and How Others Use It" 4.5/5 What do you like best about Medallia Customer Experience? Hearing about the new offerings and learning from others on how they use Medallia Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I want more information on B2B, seems to be a lot of focus on B2C Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? We are still in an immature customer experience stage- so it’s helping us advance and look at things differently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Rita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rita B.") RB Rita B. GERENTE DE VOZ DE CLIENTE Mid-Market (51-1000 emp.) 4/22/2025 "Manage the Voice of your Customers" 4.5/5 What do you like best about Medallia Customer Experience? The platform is very adaptable to the needs of information visualization. It updates in real-time with the responses from surveyed customers. Configuring the ad-hocs is quite simple, you don't need to be an expert to do it. Something I really like is that we can add additional questions (turn them on and off at any time) to the Voice Programs. We recently activated Action Intelligence, which I consider to be a tool that allows us to quickly understand and analyze all the texts of those open-ended questions in our surveys. In general, Medallia has been a great support for achieving the objectives of the CX area of which I am a part. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? One of the areas of opportunity I consider is the lack of more comprehensive dashboards for Ad-hocs. It is also necessary to empower clients more in the use of the tool, meaning that we should be able to perform basic configurations such as adding filters, modifying existing dashboard graphics, and setting up automated report delivery. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I didn't understand the question. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated DL Daina L. Project Manager Enterprise (\> 1000 emp.) 2/11/2026 "Love the New Text Analytics Feature and AI Assist" 5/5 What do you like best about Medallia Customer Experience? New text analytics feature and Ai assist Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I would say the long walking but that isn’t your fault :) Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? We are in process of adding root cause that we hope it will help our company Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Theresa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theresa B.") TB Theresa B. Head Of Service Operations, Utilities Mid-Market (51-1000 emp.) 2/12/2026 "Great experience" 5/5 What do you like best about Medallia Customer Experience? Great insights, ideas, and future planning. I enjoyed the collaboration and interest from the Medallia team. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? More time between sessions would be great. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Helping us gain insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 2/11/2026 "Great Community for Connecting with Users and Sharing Feedback" 5/5 What do you like best about Medallia Customer Experience? I like that I meet with other users and get their feedback and what worked for them. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I think adding an element of tiers for people who have been longer so we can reach out to them and get their thoughts. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I’m learning how to solve problems in my own company by listening to others who go through the same issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 2/10/2026 "Excellent Communication, Timely Delivery, and Powerful Data Analytics" 5/5 What do you like best about Medallia Customer Experience? Communication, timeliness, data and analytics Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Lack of certain features. Would like to link in email surveys Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Voice of customer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Medallia Customer Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/discussions/new) GU Guest User What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) GU Guest User What is Medallia Customer Experience used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) [ View all Discussions ](https://www.g2.com/products/medallia-customer-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### ##### Medallia Customer Experience Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/medallia-customer-experience/features) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [What ecommerce platform holds up under traffic spikes during peak sale periods without checkout slowing down or breaking?](https://www.g2.com/discussions/which-ecommerce-platform-holds-up-under-traffic-spikes-during-peak-sale-periods-without-checkout-slowing-down-or-breaking)[Which platform offers the most advanced account segmentation analytics?](https://www.g2.com/discussions/which-platform-offers-the-most-advanced-account-segmentation-analytics)[Which M&A software solutions integrate seamlessly with existing enterprise technology stacks?](https://www.g2.com/discussions/which-m-a-software-solutions-integrate-seamlessly-with-existing-enterprise-technology-stacks) [Which awards management solutions handle large enterprise ceremonies without overwhelming coordination teams?](https://www.g2.com/discussions/which-awards-management-solutions-handle-large-enterprise-ceremonies-without-overwhelming-coordination-teams)[What is the most reliable social media management tool for enterprises?](https://www.g2.com/discussions/what-is-the-most-reliable-social-media-management-tool-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)