--- title: Medallia Customer Experience Reviews meta\_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 210 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews & Product Details Visit Website Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ * * * Product Website Medallia Customer Experience Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Customer Experience Community](https://www.g2.com/products/medallia-customer-experience/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Traditional), Maltese Solution Type All-in-One Overview by Jessica McGee Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) ## Medallia Customer Experience Integrations (15) What do users say about integrations? Verified by Medallia Customer Experience [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accenture Song (formerly Fjord) ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Engagehub ](https://www.g2.com/products/engagehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Riptide ](https://www.g2.com/products/riptide/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews) Show More RP Ramon P. Lider Enterprise (\> 1000 emp.) 9/23/2025 "Review of Coppel" 5/5 What do you like best about Medallia Customer Experience? the interest in improving the experience of those of us who use the platform day by day Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I would like the tools to be launched in Spanish as well and not rely on a beta in English. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Help me understand the correct use that other clients from different industries give to the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 2/11/2026 "Brings the Right People Together to Solve CX Challenges" 4/5 What do you like best about Medallia Customer Experience? It truly wants to solve for the issues we face in cx and does a great job of pulling together the right people to do it Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? It’s pretty behind compared to other vendors in the ai and ta space. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Insights into the pulse of the customer and employees Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Enterprise (\> 1000 emp.) 2/11/2026 "Great Intro to platform and new Text/GenAI products" 4/5 What do you like best about Medallia Customer Experience? Hands on Demos of platform and tool have been the most educational and beneficial. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Navigation. I have a terrible sense of direction. Simplified maps/signs would help. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? It helps me sort through the noise to identify the key drivers and the areas I should focus on. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 2/11/2026 "Learning New Tools and Networking With Peers" 5/5 What do you like best about Medallia Customer Experience? Learning new tools and networking with peers Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? So far like it all, maybe add spesific industry networking events to meet others in our areas easier. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? How to improve our CX and how to better use the tools Review collected by and hosted on G2.com. Show More 2/12/2026 Validated ReviewerIncentivizedSource: Seller invite ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.") AS Andy S. Director, Client Experience Enterprise (\> 1000 emp.) 10/11/2024 "Fantastic partner, fantastic tool" 4.5/5 What do you like best about Medallia Customer Experience? The clarity of the tool which makes it accessible to anyone of any level The fact that Medallia are our CX partner, not just a platform provider The can-do attitude The relationships I have built The continuous improvement The pricing model not charging for additional access licences Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Expensive! We tend to change hands rather often Events can be repetitive Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Enables the gathering of internal and external feedback and the easy sharing of that with management. Brings feedback across the entire customer journey in one place thanks to a single powerful tool Raising awareness of the importance of Client Experience and the fact that everyone has an impact on it - and can access Medallia to stay in touch with client sentiment Review collected by and hosted on G2.com. Show More 3/25/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/11/2026 "Interactive, Hands-On, and Packed with Fun Events" 5/5 What do you like best about Medallia Customer Experience? Very interactive, hands on, lots of material! Lots of fun events. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Very limited for diet when gluten AND dairy free. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? More digital and we are looking to expand that area for our business Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 2/11/2026 "Great CX Networking and Connections with Fellow Organizations" 5/5 What do you like best about Medallia Customer Experience? Meeting other organizations and colleagues from the CX space. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? It is only 2 days. Can be an additional day and more sessions. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? It is helping us addreelss our needs for feedbaxk management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") IR Verified User in Retail Enterprise (\> 1000 emp.) 2/11/2026 "Great Brand Insights and Experiences" 4/5 What do you like best about Medallia Customer Experience? The information and experiences from brands Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Some of the sessions haven’t been as engaging Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Connecting all the silos and integrating into one Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AC Affonso C. Customer Experience Analyst Telecommunications Small-Business (50 or fewer emp.) 3/9/2025 "Our customer interactions are finally smooth and enjoyable" 4/5 What do you like best about Medallia Customer Experience? The thing that stands out for Medallia Customer Experience is that it combines customer feedback from different channels into a single dashboard. It is easier for us to find out the trends and take action on them. One instance is that we could spot a common problem with our delivery service and set it right, that will positively enhance our customer satisfaction scores. Also, the customizable surveys are a game changer. This helps us to ask questions that are relevant for a particular customer segment, to give us the most relevant information. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Learning curve can be a little steep for newbie especially as the interface can be overwhelming. I wish it would be easier for new users to get a feeling about what it is they’re signing up for with more intuitive on boarding tutorials. In addition, the reporting features feel a bit clunky, while at the same time they’re powerful. Time consuming is that, many times, we need to customize reports to adapt to the way we need, more saving steps than is necessary. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Before we started using this software, we were lost in a sea of customer feedback spread across various platforms. Keeping track of everything and being sure there were no feedback that slipped out was a nightmare. With Medallia Customer Experience, all of that could be centralized, we can identify and have more efficient conversations about addressing issues. It has cost less time considering the time wasted and we could then concentrate on how to be better at providing these services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Yamna I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yamna I.") YI Yamna I. Customer Experience Analyst Enterprise (\> 1000 emp.) 7/28/2025 "Excellent support from Medallia team, Connor Coulsting goes above and beyond, responds quickly." 4/5 What do you like best about Medallia Customer Experience? Our Medallia Team and Agile Research platform for ad hocs and market research Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Building dashboards could be simplified a bit Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? analyzing customer feedback comments in text analytics, saves us time and makes it easier to synthesize and report back to the business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Customer Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/discussions/new) GU Guest User What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) GU Guest User What is Medallia Customer Experience used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) [ View all Discussions ](https://www.g2.com/products/medallia-customer-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### ##### Medallia Customer Experience Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/medallia-customer-experience/features) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Mindbody vs WellnessLiving vs ABC Glofox for independent gyms and fitness studios: which gym management platform do health and fitness teams find easiest to adopt with minimal implementation risk?](https://www.g2.com/discussions/mindbody-vs-wellnessliving-vs-abc-glofox-for-independent-gyms-and-fitness-studios-which-gym-management-platform-do-health-and-fitness-teams-find-easiest-to-adopt-with-minimal-implementation-risk)[Which AR training simulator software has the best customer support and integrations?](https://www.g2.com/discussions/which-ar-training-simulator-software-has-the-best-customer-support-and-integrations)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [Which revenue management platforms are best suited for concert halls and performing arts venues?](https://www.g2.com/discussions/which-revenue-management-platforms-are-best-suited-for-concert-halls-and-performing-arts-venues)[Top-rated construction PM platforms for large projects](https://www.g2.com/discussions/top-rated-construction-pm-platforms-for-large-projects)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)