--- title: Medallia Customer Experience Reviews meta\_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 210 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews & Product Details Visit Website Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ * * * Product Website Medallia Customer Experience Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Customer Experience Community](https://www.g2.com/products/medallia-customer-experience/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Traditional), Maltese Solution Type All-in-One Overview by Jessica McGee Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) ## Medallia Customer Experience Integrations (15) What do users say about integrations? Verified by Medallia Customer Experience [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accenture Song (formerly Fjord) ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Engagehub ](https://www.g2.com/products/engagehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Riptide ](https://www.g2.com/products/riptide/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews) Show More ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 3/24/2025 "Fun experience" 5/5 What do you like best about Medallia Customer Experience? It is a really thought out event. The tamagotchis were so cute, and everything was well thought out. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Prior to entering I wanted someone to give a lowdown of the flow Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Garnering more customer feedback and using the data to better our restaurants Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 3/25/2025 "It opens your thinking" 4.5/5 What do you like best about Medallia Customer Experience? Allows you to look at a boring problem differently. It makes you think the various ways you can solve the problem. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Not well organised during the partner briefing Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? It helps solves the CX journey my clients are trying to architect. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sergio O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio O.") SO Sergio O. Market Research Enterprise (\> 1000 emp.) 3/9/2024 "Both the software and the implementation team are outstanding, would recommend to any big firm." 5/5 What do you like best about Medallia Customer Experience? Medallia doesn't just focus on setting up and running CX measurement software, they support the company to develop a quality program based on best practices. In our case, their implementation team in Mexico has worked very well, they are agile and flexible, they always look for a way to adapt to the client's needs and technological conditions. Medallia has a very interesting knowledge platform, where you can find out about the latest trends in CX. We have not yet found a limitation on the dashboards to represent what we want to monitor. I would recommend Medallia to any large company, their managed services model removes a lot of operational burden and they are experts in building measurement programs for +1m customer base. After completing the implementation Medallia continues with the company advising and implementing continuous improvements. Their Text analytics is outstanding, we use it in spanish. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The only opportunity for improvement that I have found is in the flexibility of the online survey format. There are some companies that offer more disruptive ones. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia helps us unify the ability to survey customers. Unify systems to trigger surveys from a single place and analyze the results in bulk. Review collected by and hosted on G2.com. Show More Response from Allison Levy of Medallia Customer Experience [Editedit](https://www.g2.com/survey_responses/medallia-customer-experience-review-9405340/official_response/edit) We are thrilled to hear that you had a positive experience with our software and implementation team. Our goal is to support companies in developing quality CX programs, and we are glad to hear that our team in Mexico has been agile, flexible, and adaptive to your needs. We appreciate your feedback on the online survey format and will take it into consideration for future improvements. Thank you for recommending us to other large companies! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gracie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gracie L.") GL Gracie L. Senior Project Manager Enterprise (\> 1000 emp.) 10/18/2024 "An excellent experience!" 5/5 What do you like best about Medallia Customer Experience? Innovative and smooth to implement - easy to transition to Medallia from our previous platform and getting users integrated has been seamless. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The tech limitations at present - there are a number of functionalities we would like that are proving tricky to get implemented. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? All of our VOC is now consolidated into one platform and a much more modern sytem - we are still very much in early days so excited to see where it takes us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Warren E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Warren E.") WE Warren E. Business Intelligence Program Manager Enterprise (\> 1000 emp.) 3/5/2024 "Great platform but archaic support model" 4/5 What do you like best about Medallia Customer Experience? Medallia's user interface is top notch. They also provide solutions and integrations that are easy to make sure my business is getting the insights they need. Their innovation in solutions into the existing service package is a breath of fresh air in an industry constantly trying to choke the next dollar out of you by hiding new features behind paywall. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Medallia's implementation was a rough experience for us. While our company is trying to cling to the past and was part of the difficulty, the original team did not make it clear the impact of our decisions were going to have on longterm reporting. Because of this, we only realized what we should have built when we receive system access far too late in the process to see how the build could be done. Now, we are stuck using our managed service hours to fix and redesign instead of enhancing the platform and expanding its rollout across our organization. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia's solution gives us the feedback as soon as customers submit it and the additional alerting options let us act quickly to solve client concerns. It also allows us to look at trends that maybe 1 or 2 isolated events don't appear important in a week but those are highlighted when we see them trend on reports. Review collected by and hosted on G2.com. Show More Response from Allison Levy of Medallia Customer Experience [Editedit](https://www.g2.com/survey_responses/medallia-customer-experience-review-9383568/official_response/edit) We're glad to hear that you find our user interface top-notch and our solutions and integrations easy to use. We apologize for the rough implementation experience you had and the lack of clarity on the long-term impact of your decisions. We appreciate your feedback and will work to improve our communication and support during the implementation process. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 3/25/2025 "A great experience" 5/5 What do you like best about Medallia Customer Experience? All the l activities you have run to keep it a balance of business and fun Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Panels tend to be a bit less helpful for new information in my experience Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Enterprise (\> 1000 emp.) 3/26/2025 "Collaborated with CX professionals across a variety of industries." 5/5 What do you like best about Medallia Customer Experience? The company presentations and not working with my team Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The presentations that were just forums. Some of them also got repetitive. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Collecting customer feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 3/26/2025 "From Q to M" 5/5 What do you like best about Medallia Customer Experience? Collaboration and partnership with Medallia and teams. Willingness of Medallia team to understand our business model. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Engagement reporting could use improvements Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? NPS improvement analysis Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/26/2025 "1st time attendee" 5/5 What do you like best about Medallia Customer Experience? Connecting and hearing from likeminded CX professionals. Keynote with Will was amazing. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Some presentations have underlying agenda of sales. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Na Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jani M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jani M.") JM Jani M. Senior Manager, Customer Experience Design | Global Customer Experience Enterprise (\> 1000 emp.) 5/7/2024 "Medallia’s team is top-notch, and their client experience platform delivers great business value!" 4.5/5 What do you like best about Medallia Customer Experience? Medallia’s team is exceptional—their dedication and expertise shine through. But what truly sets them apart is their outstanding platform. It’s intuitive, powerful, and transforms client experiences seamlessly. Over the last 7 years, we’ve harnessed Medallia across all our channels—Digital, Contact Centre, and in-person interactions—to elevate our client experience to new heights. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? We’d love to see better analysis of unstructured data, leveraging AI and advanced text analytics tools. We still strugle to tell stories using their TA topics. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Collecting and Analyzing Customer Feedback, Improving Customer Satisfaction, Optimizing Customer Journeys and Driving Revenue Growth. Review collected by and hosted on G2.com. Show More Response from Allison Levy of Medallia Customer Experience [Editedit](https://www.g2.com/survey_responses/medallia-customer-experience-review-9383506/official_response/edit) Thank you for your positive feedback! We're thrilled to hear that our team and platform have made such a positive impact on your business. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Customer Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/discussions/new) GU Guest User What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) GU Guest User What is Medallia Customer Experience used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) [ View all Discussions ](https://www.g2.com/products/medallia-customer-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### ##### Medallia Customer Experience Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/medallia-customer-experience/features) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Mindbody vs WellnessLiving vs ABC Glofox for independent gyms and fitness studios: which gym management platform do health and fitness teams find easiest to adopt with minimal implementation risk?](https://www.g2.com/discussions/mindbody-vs-wellnessliving-vs-abc-glofox-for-independent-gyms-and-fitness-studios-which-gym-management-platform-do-health-and-fitness-teams-find-easiest-to-adopt-with-minimal-implementation-risk)[Which AR training simulator software has the best customer support and integrations?](https://www.g2.com/discussions/which-ar-training-simulator-software-has-the-best-customer-support-and-integrations)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [Which revenue management platforms are best suited for concert halls and performing arts venues?](https://www.g2.com/discussions/which-revenue-management-platforms-are-best-suited-for-concert-halls-and-performing-arts-venues)[Top-rated construction PM platforms for large projects](https://www.g2.com/discussions/top-rated-construction-pm-platforms-for-large-projects)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)