--- title: Medallia Customer Experience Reviews meta\_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 210 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews & Product Details Visit Website Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ * * * Product Website Medallia Customer Experience Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Customer Experience Community](https://www.g2.com/products/medallia-customer-experience/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Traditional), Maltese Solution Type All-in-One Overview by Jessica McGee Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) ## Medallia Customer Experience Integrations (15) What do users say about integrations? Verified by Medallia Customer Experience [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accenture Song (formerly Fjord) ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Engagehub ](https://www.g2.com/products/engagehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Riptide ](https://www.g2.com/products/riptide/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews) Show More ![Sofia O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofia O.") SO Sofia O. Sr. Insights Analyst Enterprise (\> 1000 emp.) 2/10/2026 "Medallia Makes Survey Management and Insight Reporting Effortless" 5/5 What do you like best about Medallia Customer Experience? I really like Medallia, as a person who used to manage survey programs manually in other companies, Medallia has been an amazing help from managing our survey programs to reporting insights Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The only thing I would say is not having entire ownership on the tool. For example when I need to add some fields to rankers in Medallia reporting, I always need someone from Medallia team helping me do it. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Text Analytics, the theme and topic categorizations are great help for me. Before that (at other companies I worked for) I was doing it manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 12/19/2025 "Centralizes Feedback and Delivers Actionable Insights Effortlessly" 4.5/5 What do you like best about Medallia Customer Experience? What I like best about Medallia is its ability to centralize customer feedback and make large volumes of qualitative data manageable. The text analytics and verbatim analysis are strong, which makes it easier to understand the reasons behind customer scores, not just the scores themselves. I also value the alerting and workflow capabilities that help route feedback to the right teams. This makes it easier to act on insights in a timely way and close the loop with customers. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? What I dislike most about Medallia is the complexity of the platform. Configuration and customization often require specialized expertise, which can slow down changes and make the system feel less flexible for day-to-day users. Reporting and dashboarding can also feel rigid compared to modern BI tools. Making small adjustments or exploring data ad hoc isn’t always intuitive, and performance can vary depending on how the system is set up. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia solves the problem of fragmented and hard-to-interpret customer feedback by centralizing experience data and turning large volumes of responses into structured insights. It helps move beyond isolated survey scores by connecting quantitative metrics with verbatim feedback and trends over time. This benefits me by making customer experience issues easier to identify and prioritize. Instead of manually reviewing comments or pulling separate reports, I can quickly see where experiences are breaking down and share actionable insights with teams, which supports faster and more informed decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 6/18/2026 "Super Easy to Use with Crisp, Clear Visuals" 4.5/5 What do you like best about Medallia Customer Experience? I think the user interface is super easy to use, even as a first timer. The visuals are crisp and clear. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I don't think I have anything that I can really put a pin on in terms of dislike. Everything has its ups and downs. But there is nothing I dislike really! Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia helps us understand the pulse and sentiments of clients in real time and I think that is the core of any business in todays day. Clients can make or break the business, and Medallia is helping us tap into that power. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KE Karin E. 2/11/2026 "Powerful Analytics with Steep Learning Curve" 4.5/5 What do you like best about Medallia Customer Experience? I like how Medallia Customer Experience continues to iterate to make analyzing massive amounts of customer data easier. We use text analytics and find key topics that are impacting our key scores positively or negatively. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The impact score calculations are opaque, for new users there is a relatively high barrier of entry to learn how to use the platform, and the relationship we have with our merchants make some of the features less useful to us. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to survey and listen to customers' feedback, helping us understand and address pain points. It also makes analyzing large amounts of customer data easier through text analytics to find key topics affecting our scores. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Enterprise (\> 1000 emp.) 4/15/2026 "Comprehensive Insights with Steep Learning Curve" 3.5/5 What do you like best about Medallia Customer Experience? I'm new to the experience, so we're still learning and designing the implementation of all the functionalities. But so far, I appreciate the type of information that we can gather. I'm also looking forward to using AI to give us quick insights into our problematic areas. We're hoping for AI to provide the information we need to quickly react and improve customer experience. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? As we're new, there are quite a few challenges, especially when someone from Medallia creates our initial surveys. We then have to figure out what has been done to manage reporting and dashboards. The initial setup was long-winded and difficult. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? The product serves as a one-stop shop for gathering customer sentiment and insights using various survey types. Review collected by and hosted on G2.com. Show More 4/18/2026 Validated ReviewerIncentivizedSource: Seller invite ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Adjunct Professor 2/11/2026 "Streamlined CX Insights, Minor Data Challenges" 4.5/5 What do you like best about Medallia Customer Experience? I find that Medallia Customer Experience is easy to use both on the front end website and the mobile app, which makes it convenient for my teams. I like that the filtering capability helps our operations teams to drill down into individual markets and areas. The dashboards are straightforward to understand and build, which is quite helpful. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? We are having some issues with duplicate surveys that skew the results. Data extraction has caused our engineering team issues. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to manage survey responses and gain insights into NPS and OSAT trends. It's easy to filter data by markets, and the dashboards are simple to understand and build, which helps my team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sara K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara K.") SK Sara K. Experienced Consultant 2/11/2026 "Insight-Powered CX with Excellent Support" 4/5 What do you like best about Medallia Customer Experience? I like the high touch client service. I also value the grounded insights from practitioners in the field and how responsive Medallia Customer Experience is to client feedback. It offers consolidated information across silos and channels, making it easier to democratize data and deliver it across stakeholders. Using Medallia Customer Experience, we gain many opportunities to share best practices, helping us approach problems from different angles. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I don't like that the survey feels too long. It would be better if it was limited to 3-5 questions. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience for text analytics to surface insights, consolidating information across silos and channels and democratizing data for easy delivery across stakeholders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Matt P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt P.") MP Matt P. Sr Director, Digital Products / E-Commerce 2/11/2026 "Identifies Key Areas of Improvement Effortlessly" 5/5 What do you like best about Medallia Customer Experience? I really appreciate how Medallia Customer Experience provides feedback from customers that purchase our experience products, letting us know about operational changes needed. It's great for identifying problems on the site and gives port leadership teams actions to tackle people or F&B issues. The initial setup was overall smooth, which I liked. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There's a huge opportunity to integrate contact center transcripts and chats. It's a work in progress. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to identify problem areas on our site and gather customer feedback on operational changes needed. It provides leadership teams with actions to address issues with people or food and beverage, improving operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/13/2026 "Agile Research: Solid product for medium sized businesses" 4.5/5 What do you like best about Medallia Customer Experience? The product I use, Medallia Agile Research, is straightforward and easy to use, and it’s a great fit for small to mid-sized businesses. It has served us well throughout three years of use. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Agile Research has lacked account manager support. Throughout the time I’ve used the product, there hasn’t been any outreach from a manager. I also feel the software should include some AI features, since I’ve had to use AI on my own to generate insights from respondent data. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Agile Research doesn’t directly solve problems, but it does provide customer response data that we can then use to address and resolve cx issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen H.") SH Stephen H. Director, Customer Experience Small Commercial Enterprise (\> 1000 emp.) 3/12/2024 "Embedded Excellence in Customer Insights" 5/5 What do you like best about Medallia Customer Experience? I like that Medallia Customer Experience is a tool embedded throughout the organization from the front line to senior leaders. I also enjoy the closed loop feedback process. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I don't like tying Medallia Customer Experience to operational metrics. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to understand customer experience and pain points, benefiting from its embedded presence throughout the organization and a closed-loop feedback process. Review collected by and hosted on G2.com. Show More Response from Allison Levy of Medallia Customer Experience [Editedit](https://www.g2.com/survey_responses/medallia-customer-experience-review-9414915/official_response/edit) Thank you for being a loyal Medallia client since the beginning! We're glad to hear that you appreciate our all-in-one solution and capabilities. We understand that with rapid expansion comes challenges, and we are continuously working to improve the integration process and reduce turnover to better serve our clients. 2/12/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Customer Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/discussions/new) GU Guest User What is Medallia Customer Experience used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) GU Guest User What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) [ View all Discussions ](https://www.g2.com/products/medallia-customer-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### ##### Medallia Customer Experience Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/medallia-customer-experience/features) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Mindbody vs WellnessLiving vs ABC Glofox for independent gyms and fitness studios: which gym management platform do health and fitness teams find easiest to adopt with minimal implementation risk?](https://www.g2.com/discussions/mindbody-vs-wellnessliving-vs-abc-glofox-for-independent-gyms-and-fitness-studios-which-gym-management-platform-do-health-and-fitness-teams-find-easiest-to-adopt-with-minimal-implementation-risk)[Which AR training simulator software has the best customer support and integrations?](https://www.g2.com/discussions/which-ar-training-simulator-software-has-the-best-customer-support-and-integrations)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [Which revenue management platforms are best suited for concert halls and performing arts venues?](https://www.g2.com/discussions/which-revenue-management-platforms-are-best-suited-for-concert-halls-and-performing-arts-venues)[Top-rated construction PM platforms for large projects](https://www.g2.com/discussions/top-rated-construction-pm-platforms-for-large-projects)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)