[ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) [ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) # Medallia Customer Experience Features ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (4) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,017) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,536) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### Categories on G2 [ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Experience Management ](https://www.g2.com/categories/experience-management) ##### Explore More [ Best AI software for personalized video production ](https://www.g2.com/discussions/which-is-the-best-ai-software-for-personalized-video-production)[ Top media monitoring app recommendations ](https://www.g2.com/discussions/top-media-monitoring-app-recommendations)[ Top tools for identifying and securing digital assets ](https://www.g2.com/discussions/top-tools-for-identifying-and-securing-digital-assets) [ Which enterprise service bus solutions offer best-in-class API orchestration with drag-and-drop configuration? ](https://www.g2.com/discussions/which-enterprise-service-bus-solutions-offer-best-in-class-api-orchestration-with-drag-and-drop-configuration)[ Digital Marketing Services in New York ](https://www.g2.com/categories/digital-marketing/locations/new-york-ny-us)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) Show More [ Best AI software for personalized video production ](https://www.g2.com/discussions/which-is-the-best-ai-software-for-personalized-video-production)[ Top media monitoring app recommendations ](https://www.g2.com/discussions/top-media-monitoring-app-recommendations)[ Top tools for identifying and securing digital assets ](https://www.g2.com/discussions/top-tools-for-identifying-and-securing-digital-assets) [ Which enterprise service bus solutions offer best-in-class API orchestration with drag-and-drop configuration? ](https://www.g2.com/discussions/which-enterprise-service-bus-solutions-offer-best-in-class-api-orchestration-with-drag-and-drop-configuration)[ Digital Marketing Services in New York ](https://www.g2.com/categories/digital-marketing/locations/new-york-ny-us)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons)