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Compare Medallia Customer Experience and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurveyMonkey
Star Rating
(23,326)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "Survey Monkey is very user friendly and most people I know really like it," which reflects its appeal for those looking for a straightforward survey tool.
- Users say that Medallia Customer Experience provides valuable insights with its ability to deliver instant actionable feedback. Reviewers appreciate the personalized dashboards that allow different roles within an organization to access relevant data, enhancing the overall customer experience management.
- According to verified reviews, SurveyMonkey's implementation process is notably quick and efficient. Users have shared experiences of launching global surveys in just a matter of days, thanks to its predefined templates and AI enhancements that streamline survey creation.
- Reviewers mention that Medallia shines in its capability to connect customer sentiment to specific marketing campaigns. Users have noted how it allows them to sift through feedback by channel, providing insights that can directly inform marketing strategies, which is a significant advantage for teams focused on customer engagement.
- G2 reviewers highlight that while both platforms offer strong support, SurveyMonkey edges out slightly with a higher quality of support rating. Users have expressed satisfaction with the assistance they receive, which is crucial for those who may need help navigating survey complexities.
- Users report that Medallia's strength lies in its advanced analytics features, such as NPS/CSAT scoring, which received high praise. Reviewers appreciate the depth of analysis available, allowing organizations to measure customer satisfaction effectively and make informed decisions based on real-time data.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Customer Experience
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.0
20,505
Ease of Use
8.6
140
9.2
20,617
Ease of Setup
7.2
98
9.0
7,954
Ease of Admin
7.7
75
8.9
7,600
Quality of Support
8.5
113
8.6
14,542
Has the product been a good partner in doing business?
8.6
78
8.8
6,649
Product Direction (% positive)
9.5
125
7.7
20,067
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.7
147
8.4
40
8.0
144
8.4
48
8.0
145
Feedback Analysis
8.0
46
8.1
142
8.3
45
8.0
141
9.3
44
7.6
137
Feedback Sources
8.3
37
8.1
143
9.1
43
9.0
149
7.1
34
7.8
138
8.1
37
7.7
137
Generative AI
6.7
20
7.4
131
6.6
22
7.6
83
Survey Management
Not enough data
9.0
1405
Not enough data
8.9
1405
Not enough data
8.6
1331
Not enough data
8.8
1373
Survey Customization
Not enough data
8.5
1150
Not enough data
8.2
1185
Not enough data
8.1
1073
Not enough data
8.1
900
Survey Insights
Not enough data
8.6
1334
Not enough data
8.0
929
Not enough data
8.5
1244
Not enough data
8.4
1132
Agentic AI - Survey
Not enough data
7.6
147
Not enough data
7.7
145
Not enough data
8.0
149
Customization
Not enough data
8.6
208
Not enough data
8.3
193
Not enough data
8.7
213
Not enough data
8.6
224
Additional Functionality
Not enough data
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
202
Categories
Categories
Shared Categories
Medallia Customer Experience and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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