Compare Medallia Customer Experience and SurveyMonkey 
At a Glance
Market Segments
Enterprise (67.9% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(205)4.5 out of 5
Market Segments
Enterprise (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurveyMonkey
Star Rating
(23,496)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in ease of use, with many users highlighting its intuitive interface that requires no training to create surveys. This simplicity allows users to quickly gather information, making it a favorite for those who prioritize efficiency.
- Users say that Medallia Customer Experience offers a more tailored approach for enterprise-level needs, with features like Medallia Agile Research being praised for its straightforward usability, particularly for small to mid-sized businesses. This adaptability has made it a reliable choice for organizations looking to enhance their customer experience strategies.
- Reviewers mention that SurveyMonkey's customization options are a standout feature, allowing users to create surveys that fit their specific requirements seamlessly. This flexibility is often noted as a key advantage, especially for teams needing to gather diverse feedback.
- According to verified reviews, Medallia Customer Experience shines in its thematic and sentiment analysis capabilities, which users find valuable for deeper insights into customer feedback. This analytical strength is particularly beneficial for organizations focused on understanding customer sentiments and trends.
- Users highlight that while SurveyMonkey is known for its quick setup and integration capabilities, Medallia's implementation process can be more complex, which may pose challenges for some users. However, those who invest the time often find it rewarding in terms of the insights gained.
- G2 reviewers note that both platforms provide solid customer support, but SurveyMonkey edges out slightly with a higher satisfaction rating. Users appreciate the responsive support from SurveyMonkey, which enhances their overall experience when using the platform.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Customer Experience
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
148
9.0
20,626
Ease of Use
8.6
158
9.2
20,745
Ease of Setup
7.3
114
9.0
8,083
Ease of Admin
7.7
85
8.9
7,620
Quality of Support
8.5
131
8.6
14,634
Has the product been a good partner in doing business?
8.7
89
8.8
6,669
Product Direction (% positive)
9.5
143
7.7
20,181
Features by Category
Analytics
9.4
55
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.9
43
Not enough data
Customization
8.5
51
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
44
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.7
149
8.5
41
8.1
146
8.4
48
8.1
157
Feedback Analysis
8.1
47
8.2
146
8.4
48
7.9
145
9.4
49
7.6
139
Feedback Sources
8.3
37
8.1
148
9.2
46
9.0
168
7.1
34
7.8
139
8.1
37
7.7
137
Generative AI
6.7
21
7.4
131
6.5
23
7.6
83
Survey Management
Not enough data
9.0
1476
Not enough data
8.9
1440
Not enough data
8.6
1356
Not enough data
8.9
1410
Survey Customization
Not enough data
8.4
1166
Not enough data
8.2
1201
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1390
Not enough data
8.0
946
Not enough data
8.5
1265
Not enough data
8.4
1140
Agentic AI - Survey
Not enough data
7.6
150
Not enough data
7.6
151
Not enough data
8.0
153
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
205
Categories
Categories
Shared Categories
Medallia Customer Experience and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.1%
Financial Services
10.3%
Information Technology and Services
7.6%
Retail
6.5%
Telecommunications
5.4%
Other
56.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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