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# Medallia Customer Experience vs SurveyMonkey Comparison - What are their main differences?

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Medallia Customer ExperienceSurveyMonkey[+ Add Product](#)

Reviews

**Medallia Customer Experience** [

4.5/5(211)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

**SurveyMonkey** [

4.4/5(24,039)

](https://www.g2.com/products/surveymonkey/reviews#reviews)

Pricing

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**SurveyMonkey**
Free Trial

**Contact Us** · SurveyMonkey Enterprise

**Pricing Insights**
from reviews

Time to Implement

**Medallia Customer Experience**
5 months

Based on 18 responses

**SurveyMonkey**
1 monthFaster

Based on 274 responses

Return on Investment

**Medallia Customer Experience**
19 months

Based on 14 responses

**SurveyMonkey**
11 months8 months sooner

Based on 228 responses

Perceived Cost

**Medallia Customer Experience**
$$$$$

**SurveyMonkey**
$$$$$

Average Discount

**Medallia Customer Experience**
10%3% more

**SurveyMonkey**
7%

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Medallia Customer Experience**
[
Feedback Management (15)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Ease of Use (13)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120084&qs=pros-and-cons#reviews)[
Steep Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1118338&qs=pros-and-cons#reviews)[
AI Limitations (5)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120951&qs=pros-and-cons#reviews)

**SurveyMonkey**
[
Ease of Use (376)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[
Ease of Creation (171)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[
Expensive (116)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[
Limitations (91)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews)

Integrations

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

**SurveyMonkey**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bef9663981cdfb14ebe3dedd51c75d6b/arlo-training-management-software.png "Product Avatar Image")

Arlo Training Management...

](https://www.g2.com/products/arlo-training-management-software/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f13487cd4bbd25aec7f3c9dcb9cf957/articulate-360.png "Product Avatar Image")

Articulate 360

](https://www.g2.com/products/articulate-360/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/surveymonkey/integrations)

Screenshots

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

**SurveyMonkey**
 ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png)

Ratings

Meets Requirements

**Medallia Customer Experience**

8.7

8.7154

**SurveyMonkey**

9.0

9.021,067

Ease of Use

**Medallia Customer Experience**

8.6

8.6164

**SurveyMonkey**

9.2

9.221,210

Ease of Setup

**Medallia Customer Experience**

7.4

7.4119

**SurveyMonkey**

9.0

9.08,559

Ease of Admin

**Medallia Customer Experience**

7.7

7.786

**SurveyMonkey**

8.9

8.97,907

Quality of Support

**Medallia Customer Experience**

8.6

8.6137

**SurveyMonkey**

8.5

8.514,902

Has the product been a good partner in doing business?

**Medallia Customer Experience**

8.7

8.790

**SurveyMonkey**

8.8

8.86,936

Product Direction (% positive)

**Medallia Customer Experience**

9.5

9.5148

**SurveyMonkey**

7.7

7.720,531

Features

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.1

59

8.0

424

Feedback Management

Tagging

8.3(won by 0.4)

44

7.9

163

Segmentation

8.4(won by 0.1)

42

8.3

167

Custom Reports and Dashboards

8.4(won by 0.2)

50

8.2

239

Feedback Analysis

Thematic Analysis

8.1

48

8.2(won by 0.1)

160

Sentiment Analysis

8.4(won by 0.4)

50

8.0

155

NPS/CSAT Scoring

9.3(won by 1.4)

50

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

153

Feedback Sources

Online Reviews

8.3(won by 0.1)

38

8.2

156

Surveys

9.2

48

9.3(won by 0.1)

351

Social Media

7.2

35

7.8(won by 0.6)

138

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Service Channels

8.2(won by 0.5)

38

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

136

Generative AI

AI Text Generation

6.7

22

7.4(won by 0.7)

151

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

6.5

24

7.5(won by 1.0)

90

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.1

75

Not enough data

Analytics

Net Promoter Score (NPS)

9.4(won by default)

57

Not enough data

Customer Satisfaction (CSAT) Score

9.2(won by default)

55

Not enough data

Customer Effort Score (CES)

8.7(won by default)

49

Not enough data

Gamification

6.1(won by default)

44

Not enough data

Customization

Stakeholder Management

8.6(won by default)

53

Not enough data

Multilanguage Support

7.9(won by default)

46

Not enough data

Multiple Branding Support

8.6(won by default)

45

Not enough data

Vertical-specific Solutions

8.3(won by default)

45

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.5(won by default)

25

Not enough data

AI Text Summarization

6.5(won by default)

25

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

8.7(won by default)

9

Not enough data

Proactive Assistance

8.3(won by default)

5

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

8.4

1,916

Survey Management

Survey Builder

Not enough data

9.1(won by default)

1618

Customizable Questions

Not enough data

8.9(won by default)

1497

Templates

Not enough data

8.6(won by default)

1375

Survey Distribution

Not enough data

8.9(won by default)

1480

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

8.5(won by default)

1187

Branding

Not enough data

8.2(won by default)

1224

Multimedia Support

Not enough data

8.1(won by default)

1061

Multilingual Surveys

Not enough data

8.1(won by default)

904

Survey Insights

Reporting & Analytics

Not enough data

8.6(won by default)

1494

BI Tools Integration

Not enough data

8.0(won by default)

942

Data Exporting

Not enough data

8.5(won by default)

1298

Permissions

Not enough data

8.4(won by default)

1139

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

7.6(won by default)

143

Proactive Assistance

Not enough data

7.7(won by default)

155

Decision Making

Not enough data

8.1(won by default)

154

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Survey/Poll Management

Not enough data

9.4(won by default)

8

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.6

371

Customization

Custom Fields

Not enough data

8.8(won by default)

233

Conditional Logic

Not enough data

8.5(won by default)

236

Multi-page Forms

Not enough data

8.8(won by default)

231

Design

Not enough data

8.4(won by default)

277

Forms Creation & Design

Not enough data

10.0(won by default)

19

Additional Functionality

Embedded Forms

Not enough data

8.3(won by default)

172

Offline Capability

Not enough data

7.7(won by default)

146

Notifications

Not enough data

8.4(won by default)

213

Payments

Not enough data

7.7(won by default)

146

Mobile Forms

Not enough data

8.6(won by default)

209

Customizable Forms

Not enough data

8.0(won by default)

5

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

Not enough data

9.4(won by default)

8

Multi-Channel Distribution

Not enough data

9.0(won by default)

5

Surveys & Feedback

Not enough data

10.0(won by default)

13

Data Import/Export

Not enough data

8.5(won by default)

14

Reporting/Analytics

Not enough data

7.9(won by default)

7

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

8.7

66

Survey Design - Consumer Insights Platforms

Self-Serve Survey Builder

Not enough data

9.2(won by default)

17

Question Branching

Not enough data

8.2(won by default)

14

Conditional Logic

Not enough data

8.8(won by default)

10

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Customer Data Upload

Not enough data

9.7(won by default)

5

Flexible Audience Options

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

9.3(won by default)

9

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

7.3(won by default)

5

Qualitative Research Support

Not enough data

9.3(won by default)

5

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Shared Workspaces

Not enough data

8.6(won by default)

6

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

Not enough data

8.9(won by default)

6

Surveys & Feedback

Not enough data

9.7(won by default)

6

Multi-Channel Distribution

Not enough data

10.0(won by default)

5

Data Visualization

Not enough data

6.9(won by default)

6

Data Import/Export

Not enough data

7.6(won by default)

14

Survey/Poll Management

Not enough data

9.8(won by default)

7

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

68.6%

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)

SurveyMonkey

Small-Business(50 or fewer emp.)

36.8%

Mid-Market(51-1000 emp.)

34.2%

Enterprise(\> 1000 emp.)

29.0%

Small-Business

(50 or fewer emp.)

9.8%

36.8%

Mid-Market

(51-1000 emp.)

21.6%

34.2%

Enterprise

(\> 1000 emp.)

68.6%

29.0%

Reviewers' Industry

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.6%

Financial Services

11.0%

Information Technology and Services

7.3%

Retail

6.8%

Insurance

5.8%

Other

55.5%

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)
SurveyMonkey

Education Management

8.4%

Hospital & Health Care

5.9%

Higher Education

5.8%

Marketing and Advertising

5.0%

Non-Profit Organization Management

4.9%

Other

69.9%

FAQs

## Medallia Customer Experience vs SurveyMonkey FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Medallia Customer Experience vs SurveyMonkey?

Medallia Customer Experience is distinguished by its enterprise focus and advanced analytics, while SurveyMonkey is favored for ease of use and rapid setup.

| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) |
| --- | --- |
| 4.5/5 (210 reviews) | 4.4/5 (23,901 reviews) |
| Enterprise | Small-Business |
| 7.4 | 9.0 |
| 8.6 | 8.5 |
| Feedback Management (17 all-time mentions) | Ease of Use (375 all-time mentions) |

### How do the pricing models of Medallia Customer Experience and SurveyMonkey compare?

SurveyMonkey is rated as the stronger value on price and cost satisfaction, with a higher Price/Cost-related score than Medallia Customer Experience.

- **Medallia Customer Experience:** Reviewers frequently cite the platform as expensive and note that advanced features may require additional investment.
- **SurveyMonkey:** Reviewers highlight cost-effectiveness, especially for small teams, but mention that advanced features are locked behind higher-tier plans and the free plan is limited.
- **Switching reasons:** Recent reviews indicate that buyers move to SurveyMonkey for its lower cost and simpler pricing structure, while some switch to Medallia Customer Experience for advanced analytics and enterprise capabilities despite higher costs.

### What are the best alternatives to Medallia Customer Experience and SurveyMonkey?

The top 3 alternatives to Medallia Customer Experience and SurveyMonkey are SurveySparrow, AskNicely, and Qualtrics Customer Experience.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5 (210 reviews) | Enterprise | Expensive for smaller organizations | Feedback Management (17 all-time mentions) |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Cost-effective for small teams, but advanced features require higher-tier plans | Ease of Use (375 all-time mentions) |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | User-friendly interface and conversational surveys |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1,050 reviews) | Mid-Market | — | Real-time NPS tracking and automation |
| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | — | Advanced analytics and enterprise-grade features |

### Which Experience Management features should I prioritize when comparing Medallia Customer Experience and SurveyMonkey?

Buyers should prioritize ease of use, feedback management, analytics and insights, customization, and integration capabilities when comparing Medallia Customer Experience and SurveyMonkey.

- **Ease of Use:** SurveyMonkey scores 9.2, Medallia Customer Experience scores 8.7; SurveyMonkey has 375 all-time mentions for ease of use, Medallia Customer Experience has 15.
- **Feedback Management:** Medallia Customer Experience has 17 all-time mentions, SurveyMonkey has 53.
- **Analytics and Insights Generation:** Medallia Customer Experience has 11 all-time mentions, SurveyMonkey has 59.
- **Customization:** SurveyMonkey has 61 all-time mentions for customization and 54 for customizability; Medallia Customer Experience has fewer mentions in this area.
- **Integration Capabilities:** SurveyMonkey has 56 all-time mentions for easy integrations and 53 for integrations; Medallia Customer Experience has 5 all-time mentions for easy integrations.

### What are the pros and cons of Medallia Customer Experience vs SurveyMonkey?

Medallia Customer Experience's headline strength is advanced feedback management, while SurveyMonkey's is ease of use and rapid survey creation.

- **Medallia Customer Experience strengths:** Feedback management (17 all-time mentions), helpful support (16), insights generation (11), customer support (11), and data management (5).
- **Medallia Customer Experience trade-offs:** Steep learning curve (6 all-time mentions), complexity in setup and customization, AI limitations (5), and difficult reporting (4).
- **SurveyMonkey strengths:** Ease of use (375 all-time mentions), ease of creation (171), intuitive interface (120), templates (88), features (86), customer support (73), customization (61), and easy integrations (56).
- **SurveyMonkey trade-offs:** Expensive features (116 all-time mentions), limitations (91), limited customization (62), restrictions (46), and poor visualization (33).

### Is Medallia Customer Experience or SurveyMonkey better for small businesses?

SurveyMonkey is the better fit for small businesses, as reflected by its largest reviewer segment and strong small-business sentiment.

- **Medallia Customer Experience:** Largest segment is Enterprise; reviewers note the platform is powerful but can be expensive and complex for smaller organizations.
- **SurveyMonkey:** Largest segment is Small-Business; reviewers consistently highlight ease of use, cost-effectiveness, and suitability for small teams.

### Which Experience Management platform has better integrations?

SurveyMonkey is favored for integrations, with more reviewer-cited mentions and broader integration sentiment.

- **Medallia Customer Experience:** Easy integrations are mentioned in 5 reviews, with recent reviewers noting CRM integration capabilities.
- **SurveyMonkey:** Integrations are cited in 53 reviews, with recent mentions of CRM, Outlook, and Google Sheets integrations.

### How do Medallia Customer Experience and SurveyMonkey compare on customer support?

Medallia Customer Experience and SurveyMonkey are rated at parity on Quality of Support, with scores of 8.6 and 8.5 respectively.

- **Medallia Customer Experience:** Reviewers highlight a strong, helpful support network and proactive client service, though some mention slow response times and communication gaps.
- **SurveyMonkey:** Reviewers frequently mention responsive and dedicated support, but note occasional slow response times and limited support for advanced integrations.

### Which is easier to implement, Medallia Customer Experience or SurveyMonkey?

SurveyMonkey is easier to implement, with a 1.6-point higher Ease of Setup score (9.0 vs 7.4) and consistently positive setup experiences.

- **Medallia Customer Experience:** Reviewers describe setup as complex and resource-intensive, with a notable learning curve and longer implementation times, especially for customization.
- **SurveyMonkey:** Reviewers consistently report quick, straightforward setup, often completed in minutes, and praise the user-friendly onboarding process.

### Which product has better Surveys?

SurveyMonkey is the stronger performer for Surveys, with higher ease-of-use scores and more reviewer-cited strengths in survey creation and customization.

- **Medallia Customer Experience:** Ease of Use score 8.7; 15 all-time mentions for ease of use; reviewers note strong feedback management and analytics but cite complexity in survey setup.
- **SurveyMonkey:** Ease of Use score 9.2; 375 all-time mentions for ease of use, 171 for ease of creation, 88 for templates, and 61 for customization; reviewers highlight rapid survey creation, intuitive design, and robust templates.

Alternatives

**Medallia Customer Experience Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

[
InMoment Experience...
](/products/inmoment-experience-improvement-xi-platform/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**SurveyMonkey Alternatives**

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)