# Medallia Customer Experience vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive drag-and-drop interface and strong templates that allow for quick survey creation. This simplicity is a significant advantage for those who need to deploy surveys rapidly without extensive training.
- **Users say** that Medallia Customer Experience provides valuable insights through its ability to quantify qualitative feedback. Reviewers appreciate the platform's capability to organize feedback into trackable topics, which helps them monitor performance and sentiment changes over time.
- **According to verified reviews** , SurveyMonkey's setup process is notably straightforward, with users praising the clean interface and easy navigation. This ease of initial setup is a crucial factor for teams looking to get started quickly without a steep learning curve.
- **Reviewers mention** that Medallia Customer Experience offers insightful sessions and proactive support, which users find beneficial for networking and problem resolution. This level of engagement can enhance the overall user experience, especially for enterprise-level clients who value ongoing support.
- **G2 reviewers highlight** that while both platforms have strong reporting capabilities, Medallia shines in its NPS and sentiment analysis features. Users appreciate how these tools help them understand customer feelings and relationship drivers, which is essential for strategic decision-making.
- **Users report** that SurveyMonkey strikes a balance between simplicity and professional-grade power, making it suitable for both small businesses and larger organizations. The platform's ability to cater to a wide range of users is a significant strength, especially for those who need effective surveys without complex features.



| | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 207 | 23,551 | 
| **Largest Market Segment** | Enterprise (67.9% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Contact Us | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.7 (150 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 8.6 (160 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 7.3 (115 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.5 (133 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.5 (145 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.0/10 | 71 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (56 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (54 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (48 reviews) | Not enough data | 
| **Gamification** | 5.9 (43 reviews) | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Stakeholder Management** | 8.5 (51 reviews) | Not enough data | 
| **Multilanguage Support** | 7.9 (45 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (44 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.2 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | 6.5 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (24 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 58 |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Tagging** | 8.3 (43 reviews) | 7.8 (150 reviews) | 
| **Segmentation** | 8.5 (41 reviews) | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (49 reviews) | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | 8.1 (47 reviews) | 8.1 (144 reviews) | 
| **Sentiment Analysis** | 8.4 (49 reviews) | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | 9.4 (49 reviews) | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | 8.3 (37 reviews) | 8.1 (147 reviews) | 
| **Surveys** | 9.2 (47 reviews) | 9.1 (170 reviews) | 
| **Social Media** | 7.1 (34 reviews) | 7.8 (138 reviews) | 
| **Customer Service Channels** | 8.1 (37 reviews) | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | 6.7 (21 reviews) | 7.4 (130 reviews) | 
| **AI Text Summarization** | 6.5 (23 reviews) | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1506 reviews) | 
| **Question Types** | Not enough data | 8.9 (1445 reviews) | 
| **Templates** | Not enough data | 8.6 (1360 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1173 reviews) | 
| **Branding** | Not enough data | 8.2 (1208 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1417 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (946 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1267 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Medallia Customer Experience (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 10.0% | 36.5% | 
| **Mid-Market** | 22.1% | 34.1% | 
| **Enterprise** | 67.9% | 29.4% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.9%
- **Financial Services:** 10.7%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.3%
- **Automotive:** 5.3%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 36.4%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1738 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey)