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Compare Medallia Customer Experience and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurveyMonkey
Star Rating
(23,396)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting how easy it is to create, update, and analyze surveys. This straightforward process is often praised for its efficiency, making it a go-to choice for those who prioritize simplicity in survey management.
- Users say that Medallia Customer Experience offers a robust solution for small to mid-sized businesses, with one reviewer noting that Medallia Agile Research is straightforward and easy to use. This makes it a suitable option for organizations looking for a tailored experience, although it may not be as widely recognized as SurveyMonkey.
- Reviewers mention that SurveyMonkey provides a variety of templates and question types, which enhances the accuracy of surveys. This flexibility in survey design is a significant advantage for users who need to gather diverse data from their teams.
- According to verified reviews, Medallia Customer Experience shines in its NPS/CSAT scoring capabilities, receiving high marks from users who appreciate its effectiveness in measuring customer satisfaction. This feature is particularly beneficial for enterprises focused on customer experience metrics.
- G2 reviewers highlight that while SurveyMonkey has a strong presence in the small business sector, Medallia Customer Experience is more favored by larger enterprises, with a significant portion of its reviews coming from this market segment. This indicates that Medallia may be better suited for organizations with more complex needs.
- Users report that both platforms have room for improvement in their setup processes, but SurveyMonkey stands out with a notably quicker and more intuitive onboarding experience. This can be a crucial factor for teams looking to implement a survey tool without extensive training or delays.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Customer Experience
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
146
9.0
20,559
Ease of Use
8.6
155
9.2
20,675
Ease of Setup
7.4
112
9.0
8,011
Ease of Admin
7.7
83
8.9
7,612
Quality of Support
8.5
128
8.6
14,587
Has the product been a good partner in doing business?
8.7
87
8.8
6,661
Product Direction (% positive)
9.6
140
7.7
20,120
Features by Category
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.7
148
8.5
41
8.1
145
8.4
48
8.1
153
Feedback Analysis
8.1
47
8.1
145
8.4
47
7.9
145
9.3
48
7.6
138
Feedback Sources
8.3
37
8.1
147
9.2
45
9.0
160
7.1
34
7.8
139
8.1
37
7.7
137
Generative AI
6.7
21
7.4
131
6.5
23
7.6
83
Survey Management
Not enough data
9.0
1435
Not enough data
8.9
1424
Not enough data
8.6
1352
Not enough data
8.8
1397
Survey Customization
Not enough data
8.5
1160
Not enough data
8.2
1197
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1364
Not enough data
8.0
936
Not enough data
8.5
1258
Not enough data
8.4
1136
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
209
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
227
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
Medallia Customer Experience and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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