--- title: Medallia Customer Experience Reviews meta\_title: 'Medallia Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 210 reviews by the users' company size, role or industry to find out how Medallia Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 210 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Customer Experience Reviews & Product Details Visit Website Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ * * * Product Website Medallia Customer Experience Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Customer Experience Community](https://www.g2.com/products/medallia-customer-experience/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Traditional), Maltese Solution Type All-in-One Overview by Jessica McGee Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) ## Medallia Customer Experience Integrations (15) What do users say about integrations? Verified by Medallia Customer Experience [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accenture Song (formerly Fjord) ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Engagehub ](https://www.g2.com/products/engagehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Riptide ](https://www.g2.com/products/riptide/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews) Show More ![Pratham b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratham b.") PB Pratham b. Front office associate Mid-Market (51-1000 emp.) 1/31/2026 "Insightful Feedback, Easy Setup, Room for Improvement" 4.5/5 What do you like best about Medallia Customer Experience? I like how Medallia Customer Experience categorizes different sections, highlighting what's good and bad. It helps us understand guest feedback, such as feedback for elite members and what hotel departments lacked during their stay, as well as what they liked and didn't like. The initial setup of Medallia was simple and easy. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I found it lacking in feedback during the guest's stay, which made it challenging to pacify the guest. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to gather hotel guest reviews and feedback, allowing us to eliminate incidents. It categorizes feedback, highlighting what guests like and dislike during their stay, helping us improve our services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5/21/2026 "Insightful and Networking-Driven Event" 5/5 What do you like best about Medallia Customer Experience? I like that the sessions from Medallia Customer Experience are insightful and the upcoming enhancements are relevant to us as users of the Medallia platform. I also find it easy to attend, and it opens up networking opportunities, which is beneficial as we are new in the LATAM region. This time, everything worked great for me. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? It was hard to register in person Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia Customer Experience opens up networking opportunities and provides insightful sessions about upcoming enhancements relevant to us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sean S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean S.") SS Sean S. SVP - Head of Client Services 2/12/2026 "Promising Tools with a Learning Curve" 4.5/5 What do you like best about Medallia Customer Experience? I like the depth and breadth of tools offered by Medallia Customer Experience. The ability to start small and scale over time is something I appreciate. Lastly, I value the ability it provides to finally feel smart about the business. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There's a lot to learn, feel like we're way behind, so finding an exact starting point that adds value feels daunting. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia Customer Experience addresses our lack of customer insights, helping us understand customer satisfaction and improve retention. I like its depth, scalability, and the smart business insights it provides. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AM Angelika M. Service delivery orchestrator Logistics and Supply Chain Small-Business (50 or fewer emp.) 9/30/2025 "Medallia's insights finally connected our frontline feedback to strategic action" 4/5 What do you like best about Medallia Customer Experience? Medallia helps the marketing team to tie the actual customer sentiment to specific campaign elements. We can sift feedback by the channel it is being delivered and read comments directly relating to its effectiveness, such as an email shot. This truly transformed the way we do creative asset pre-launch reviews prior to a large launch Quite another fascinating feature is that themed customer quotes are easy to extract and shared by the team during the agile sprints. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The process of integrating our historical marketing campaign IDs so that we can analyze them was more complicated than expected. It is not a simple mapping but it involved some data preparation. Creating highly specific custom-made reports regarding the effectiveness of a campaign also required some concentration learning time to conquer. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? The major issue was to realize the effect of our thoughtful advertisement devices qualitatively. We would be able to measure clicks and conversions but never have an accurate picture of why a certain ad or email performed the way it did. Post implementation of Medallia, we are now getting direct feed-back in real-time related to the specific campaign touchpoints. A good example is that monitoring keywords communications, like after a new product announcement email, we may observe customers finding the call to action something that is not clear, or that the tone was off. This will enable us to keep on the pace to quickly test our messaging and improve on it ensuring that we come up with highly effective campaigns that connect well with the target population. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zack B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack B.") ZB Zack B. Director Of Marketing Operations, CX and Product Marketing 2/11/2026 "Unifies Data, Powerful Analytics, But Pricey" 4/5 What do you like best about Medallia Customer Experience? I like the way that Medallia Customer Experience unifies data across multiple data streams. The dashboarding is incredibly helpful. Medallia does a really good job with building solutions that make using AI easier to resolve issues. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I think that Medallia Customer Experience is, in general, very expensive. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to build a more insightful NPS program. It helps me use text analytics to see reoccurring problems and unifies data across multiple streams, making AI-driven issue resolution easier and dashboarding incredibly helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vianey C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vianey C.") VC Vianey C. Gerente Sr. de Evaluación, Análisis y Mejora de la Experiencia al Cliente en Retail 2/11/2026 "Ease and Power, But Requires Better Support" 4.5/5 What do you like best about Medallia Customer Experience? What I like most about Medallia Customer Experience is the ease we have in the company with the entire platform. It helps us identify the main opportunities and focus efforts within the company. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There are some errors on the platform that take a very long time to be addressed, between 30 to 60 days to improve them. I think it's something that could be improved. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to listen to customers at Coppel and improve their experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated CC Chris C. 2/11/2026 "Powerful Platform with a Slightly Complex Setup" 4.5/5 What do you like best about Medallia Customer Experience? I like that Medallia Customer Experience is a powerful platform with strong features. The AI features specifically simplify my workload. It's a valuable tool for executing all of my company's experience programs and effectively gathering insights and driving action. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Complex initial setup Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience for gathering insights and driving action in my company's experience programs. Its AI features simplify my workload with a powerful platform and strong features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 4/15/2026 "Powerful CX platform designed for large enterprise firms" 4/5 What do you like best about Medallia Customer Experience? Built for enterprise: Secure, flexible-data layer, and very forward thinking it's strategy. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? It's complex to set up and even though much can be done self service, it wasn't built that way from the beginning. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Understanding customers across all channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PL Peter L. Director of eCommerce CX Enterprise (\> 1000 emp.) 2/12/2026 "Inspiring Conference That Reignited My Change-Maker Mindset" 5/5 What do you like best about Medallia Customer Experience? This conference was a meaningful opportunity for me to realize again that I need to step up and fully embrace my role as a change maker. Up to now, I’ve been mainly focused on cost reductions, but it’s clear that a shift in strategy is necessary. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There was nothing I could complain about. Everything was valuable. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Understanding the customer VOC and providing management with insights that lead to action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AA Ali A. 2/11/2026 "Ease of Use and Powerful Insights" 5/5 What do you like best about Medallia Customer Experience? I like Medallia Customer Experience for its ease of use and AI integration. I find the data easy to digest, and there are helpful resources on what to do with the data. The initial setup was also easy. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? Nothing Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia Customer Experience provided surveys and insights, making data easy to digest and offering resources on how to use it. Its ease of use and AI integration are particularly valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Customer Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/discussions/new) GU Guest User What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) GU Guest User What is Medallia Customer Experience used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) [ View all Discussions ](https://www.g2.com/products/medallia-customer-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/medallia-customer-experience/pricing) Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### ##### Medallia Customer Experience Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/medallia-customer-experience/features) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Mindbody vs WellnessLiving vs ABC Glofox for independent gyms and fitness studios: which gym management platform do health and fitness teams find easiest to adopt with minimal implementation risk?](https://www.g2.com/discussions/mindbody-vs-wellnessliving-vs-abc-glofox-for-independent-gyms-and-fitness-studios-which-gym-management-platform-do-health-and-fitness-teams-find-easiest-to-adopt-with-minimal-implementation-risk)[Which AR training simulator software has the best customer support and integrations?](https://www.g2.com/discussions/which-ar-training-simulator-software-has-the-best-customer-support-and-integrations)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [Which revenue management platforms are best suited for concert halls and performing arts venues?](https://www.g2.com/discussions/which-revenue-management-platforms-are-best-suited-for-concert-halls-and-performing-arts-venues)[Top-rated construction PM platforms for large projects](https://www.g2.com/discussions/top-rated-construction-pm-platforms-for-large-projects)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)