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Compare Medallia Customer Experience and Qualtrics Customer Experience 
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At a Glance
Market Segments
Enterprise (66.1% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(169)4.5 out of 5
Market Segments
Enterprise (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansMedallia Customer Experience vs Qualtrics Customer Experience
When assessing the two solutions, reviewers found Medallia Customer Experience easier to use and do business with overall. However, reviewers preferred the ease of set up with Qualtrics Customer Experience, along with administration.
- Reviewers felt that Medallia Customer Experience meets the needs of their business better than Qualtrics Customer Experience.
- When comparing quality of ongoing product support, Medallia Customer Experience and Qualtrics Customer Experience provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over Qualtrics Customer Experience.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
129
8.6
595
Ease of Use
8.6
139
8.4
597
Ease of Setup
7.3
97
7.6
354
Ease of Admin
7.7
74
7.9
347
Quality of Support
8.5
112
8.5
564
Has the product been a good partner in doing business?
8.6
77
8.5
339
Product Direction (% positive)
9.5
124
8.6
572
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
51
9.1
110
9.2
51
8.8
108
8.7
46
8.8
105
5.9
41
7.7
61
Customization
8.3
46
8.4
94
7.9
45
8.4
101
8.5
43
8.6
95
8.5
39
8.4
92
Generative AI
6.5
21
8.3
11
6.5
22
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.3
93
8.4
40
8.6
100
8.5
47
8.4
115
Feedback Analysis
8.1
45
8.3
102
8.3
45
8.4
103
9.3
43
8.7
103
Feedback Sources
8.3
37
8.3
95
9.1
43
9.0
118
7.1
34
8.5
83
8.1
37
8.7
86
Generative AI
6.7
20
7.7
10
6.6
22
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.3%
Information Technology and Services
7.9%
Telecommunications
6.1%
Retail
6.1%
Other
55.2%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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