Leapsome Reviews & Product Details

Strengths: The meeting tracking is solid, and the company information is well-organized and intuitive. It is easy to understand and integrates seamlessly into our daily workflows. Furthermore, customer support has been consistently responsive. While the initial implementation can be challenging, once you become accustomed to it, the platform becomes a powerful tool. It is straightforward to use for providing constructive feedback and recommendations to partners. We have experienced excellent performance with no issues on the web page. In terms of value, the pricing and ROI are evident in our improved communication and organization; the benefits we gain from Leapsome far outweigh the cost. Additionally, the AI is performing effectively, helping us track meetings and reach our goals in a clear, manageable way. Review collected by and hosted on G2.com.

I would like more options for giving praise and managing the team. Additionally, I am still receiving notifications for canceled or one-time meetings. The calendar integration can be temperamental, as these removed or single-instance events continue to appear. Review collected by and hosted on G2.com.

I like how user-friendly Leapsome is. It's really simple and straightforward, and I don't have to do a lot of clicks to complete tasks. It's structured and organized, making everything easy and simplified. I think the best feature is the absence visibility, which lets me easily know who's away without checking individual calendars. The hierarchy view is also great because it shows who reports to whom, which is especially helpful for new joiners. I love that you can give feedback and praises through Leapsome, and it's connected to Slack, so any feedback reflects there too. It's nice having an org chart and all documentation in one place, making it very easy to manage things. Review collected by and hosted on G2.com.

I think it would be good to provide more trainings in the Leapsome Academy, particularly those related to specific departments like customer success. Currently, there are very few trainings available, and adding more would be beneficial. Review collected by and hosted on G2.com.

I like that Leapsome maps out a structured competency framework for every role, making promotion criteria transparent. This feature helps me identify gaps I need to fill to meet promotion criteria, and it automatically suggests required learning paths and onboarding programs. It gives me clear insights on the minimum requirements to upgrade to the next level. The product also supports peer, self, and manager reviews with AI summaries, which helps eliminate reviewer bias. Additionally, the initial setup for Leapsome was seamless for me since the access was already provided to my work email, allowing me to log in and access the features. Overall, I would give it a scale of 9 for recommendation. Review collected by and hosted on G2.com.

I find it inconvenient that Leapsome only provides a browser experience and a desktop app. Having a native Android or iOS app could make managing tasks on the go much easier. Also, the learning module in Leapsome lacks some depth for specialized learning management paths. It would be better if they incorporated a wider range of pre-built skill-based courses. Review collected by and hosted on G2.com.

What I like best about Leapsome is how it brings performance, feedback, and learning into one place. Instead of using different tools or spreadsheets to keep track of goals, feedback, and development, everything is centralized and easy to access.

I also really like the goal tracking feature because it makes it easy to see progress and stay aligned with team priorities. Having regular check-ins and feedback in the same platform has made conversations more structured and helped me prepare better for one-on-one meetings. Review collected by and hosted on G2.com.

Overall, I've had a positive experience with Leapsome, but there are a few areas that could be improved. Some features, such as reporting and dashboards, could offer more customization and filtering options, making it easier to find the information you need quickly.

In addition, simplifying the navigation between certain sections would improve the overall user experience and save time for users who access the platform regularly.

These enhancements would make an already strong platform even more efficient and user-friendly. Review collected by and hosted on G2.com.

Leapsome is one of my favourite tools in our HR stack. The user interface is friendly and easy to navigate. It also offers plenty of integration options, which makes it straightforward for us to use alongside our existing HR and communications stack. The AI features (like the AI chatbot) are genuinely useful for both admins and users. Support has been super helpful and responsive, and the platform has been performing well for all of our needs. All in all, I think it’s a tool worth the investment for a company of our size (2,000–3,000 employees). Review collected by and hosted on G2.com.

While the UI/UX is generally friendly and easy to use, the home page/dashboard could be improved so that it provides a more useful overview of key processes, actions, and even news. This would help employees more easily follow the company’s rhythm of business and keep up with their actions. Review collected by and hosted on G2.com.

It’s Easy to Use: The interface is clean, modern, and intuitive, meaning employees can use it without needing much training.

It’s an "All-in-One" Tool: It combines performance reviews, goals (OKRs), employee engagement surveys, learning, and meeting management into a single platform.

Great Customer Support: Users consistently rate their support team as fast, human, and genuinely helpful.

Flexible Performance Reviews: It simplifies complex review cycles (like 360° feedback) with strong automation, templates, and AI writing assistance.

It Boosts Culture: Features like "Instant Praise" and structured 1:1 meeting agendas help managers build better relationships with their teams.

In short: It is loved for being a powerful HR tool that feels as easy to use as a consumer app. Review collected by and hosted on G2.com.

Difficult Setup for Admins: While employees find it easy, HR admins often struggle with the complex backend settings and steep learning curve during initial setup.

Notification Spam: Users frequently complain about being overwhelmed by too many automated emails and Slack/Teams reminders.

No Mobile App: There is no dedicated iOS or Android app, forcing users to rely on the mobile web browser, which offers a clunkier experience.

Manual Goal Tracking: Updating goals (OKRs) often requires manual data entry because it lacks deep automation or open API connections for many external tools.

Rigid Reporting: Data-heavy teams often find the analytics dashboards difficult to customize and the export options too limited. Review collected by and hosted on G2.com.

What I like most about Leapsome is how seamlessly it integrates continuous feedback with performance reviews. It makes giving and receiving constructive praise or development notes part of our weekly routine rather than just a once-a-year event. The interface is intuitive, allowing team members to easily track OKRs and align personal goals with overall company objectives. Having 1:1 meeting agendas structured directly within the platform has significantly improved our internal communication and meeting efficiency. Review collected by and hosted on G2.com.

Overall, the experience has been very positive, so there isn't much to dislike. The main minor challenge is getting all team members fully onboarded and accustomed to actively using all the available tools (like OKR tracking or 1:1 agendas) on a daily basis beyond just review cycles. Review collected by and hosted on G2.com.

I like using Leapsome for learning because it makes it easy to host a program with clearly defined steps. I appreciate the options it provides, from linking learning videos to having utility features like feedback spaces and progress tracking. It serves as a one-stop place where I can host very interactive learning videos, track learners' progress, and provide space for them to share reflection and feedback. The initial setup was easy as ABC. Review collected by and hosted on G2.com.

I think Leapsome could improve on reminders. It needs to provide more information on the deadlines and the areas that need to be covered before the deadline. Review collected by and hosted on G2.com.

I like that Leapsome is easy to use and that the platform is very intuitive. The assigned questions are generally easy to answer. Upon entering the main page, I can immediately see which surveys I have pending without needing to search for them in the menus. This helps me optimize the time needed to complete the survey, especially in each review and self-assessment cycle. I also appreciated that the initial setup was easy, as it only required logging in with my company account. Review collected by and hosted on G2.com.

I can't think of many things to improve in Leapsome, but maybe offering more customization would be good, like changing the page theme or being able to set a profile picture, use emotes, etc. I know it's a professional platform, but it's always nice to have some personalization. Review collected by and hosted on G2.com.