Bolt Reviews & Product Details

An extremely reliable, frictionless, and secure checkout process. We struggled for years with our one-page checkout with no real solutions insight without a complete migration. Bolt allowed us to breathe new life into the website and convert those customers that ordinarily would experience resistance when checking out. We originally thought this would be a temporary payment provider until we migrated carts but as we see the product evolve, we now plan on being customers for much much longer. Review collected by and hosted on G2.com.

Bolt just keeps getting better. Any issues we have experienced through our partnership have been taken very seriously and always resulted in a solution. Review collected by and hosted on G2.com.

Have had a great experience with everyone I've worked with. If it isn't something available they will push it along to see if the change can be made. They have even ear market product issue to get ahold of me when the problem is changed in the future. Usually get a response with in 24 if not a lot sooner. Review collected by and hosted on G2.com.

Nothing I can really complain of yet. Been a good experience. Would like an easier way of knowing they are fighting my chargebacks other than check on my Braintree dashboard every day. An email saying we are on top of this and then this is resolved or covered would help peace of mind. Have had a lot of charge backs pop up recently and need that reassurance they you have us covered. One option that is available to have added but requires someone at bolt to do it. Is add a temporary message to the bolt check out. This would be an excellent option from the dashboard. I like to make it clear to customers ordering during the holidays that we won't we shipping till after we return from the holidays. Review collected by and hosted on G2.com.

I like that it's easier for my customers to buy things on my website. I love that bolt has a fraud protection component. We have had SIGNIFICANTLY less chargebacks while using Bolt compared to years of Paypal. And their customer service is fantastic and very responsive. Review collected by and hosted on G2.com.

The increase in fee on the sale was a little annoying at first - but we've gotten used to it. I get it - they are insuring the money better than others so that comes at a price. Review collected by and hosted on G2.com.

Bolt let's us spend less time worrying about fraud and lets us focus on getting our products to our customers. Their tech support team consistently goes above and beyond with helping us stay up to date. They've been a tremendous asset for us as our site continues to grow. I get timely responses to my emails with technical questions and trouble shooting. Review collected by and hosted on G2.com.

The initial onboarding process took a while, but it was well worth it. They were very thorough with our testing. Overall I'm glad we took our time. Review collected by and hosted on G2.com.

Bolt is very merchant-friendly and will do everything they can to help you be a success. This includes their own quality assurance when integrating, proactively reaching out about new features and changes, and constantly evolving their product based on customer feedback and real world testing.

Whenever I have a question, my account manager at Bolt always responds within a couple of hours with the solution. Their general customer service support line is also top-notch and almost always has the answer in their first response -- within a couple of hours. Review collected by and hosted on G2.com.

The downside is the higher fees when using Bolt. At the same time, they also take a lot off your plate - split testing checkout, general checkout improvements, and the entire checkout process. We also didn't see an uptick in conversions like we hoped but we may be the outlier. Bolt has still been worth it simply because they take the entire checkout experience off our plate. Review collected by and hosted on G2.com.

Our checkout system looks cleaner and it is easy to navigate. Clients noticed our transition and were happy with the new look of the checkout system. Additionally, if an issue ever arises the Bolt Support team is ready to help and figure out the issue. They are very helpful and transparent! Chargebacks are also super easy to dispute or resolve with Bolt. Review collected by and hosted on G2.com.

We've been running into many backend issues causing our customers to not checkout. Additionally, the fraud detection system that is set in place doesn't flag certain criteria that we would categorize as fraud. Hopefully, new algorithms are set in place to help us further with flagging certain orders. Much needed during our holiday season. Review collected by and hosted on G2.com.

The checkout experience is significantly more streamlined and efficient from a UX perspective, than the standard Magento 2 checkout. The standard Magento checkout was taking 30-40 seconds to load and it was hurting our conversion rate. The Bolt checkout on our site now loads in one second which is a vast improvement. We've been very pleased with the increase in conversion rates that we have seen since moving to Bolt.

The integration process was quite smooth, especially with Bolt's Magento 2 extension. I've also been impressed with their support team. Whenever we've had a question they've been very quick to respond. Review collected by and hosted on G2.com.

There's really not much to dislike. When we first launched there were a couple minor features that we wish Bolt had, like being able to add multiple gift cards and promo codes, but a couple months in and they have already updated the checkout to be able to support the extra features we were looking for. Review collected by and hosted on G2.com.

The checkout process is fast and easy for our customers. This has lead to a higher conversation rate, increased sales, and at the same time eliminating fraudulent chargebacks. Bolt really solved all of our checkout issues.

On top of that Bolt's staff and support are extremely positive and helpful. It is refreshing to work with a company that really prides themselves on educating their customers about Bolt and being there when support is needed. Review collected by and hosted on G2.com.

When orders are deemed fraud (permanently rejected) the customer is not notified until the order has already been canceled. Luckily this will be addressed soon, with the ability for additional communication to the customer explaining the order is on hold until the customer can provide additional additional information for authentication. Review collected by and hosted on G2.com.

Bolt has been a huge win for TYLER'S. From the quick and easy integration to their on going development efforts to ensure a fast, secure, simple checkout. We used to waste tons of time scanning for fraud orders with our old, inherited checkout, but now we're able to double down on true customer base. Any issue we've had has been resolved quickly by the Bolt support team, and they've come in clutch on more than one occasion for our customer support team. That's easy to say from a high level perspective, but my team constantly mentions how responsive and professional their staff is. This has easily been one of the smartest solutions we've deployed since I've been managing the e-commerce department at TYLER'S. We run an extremely lean team so finding solutions like Bolt is crucial to ensure we beat our customer expectations, while also maintaining strategic long term growth. Review collected by and hosted on G2.com.

I think this boils down to perspective. Anytime I've had a notion that maybe I should change something or see another feature added on, Bolt has come through with a mindful solution that keeps the end consumer as the focal point of our mission. Our account manager has been stellar at ensuring we understand why one idea might seem good on paper, or at first glance, but that it could ultimately deter a customer or increase cart abandonment. The solution we were using before, would barely even respond to our requests, nonetheless give that level of detailed insight. Review collected by and hosted on G2.com.

Bolt's checkout program is top tier in my opinion. The only thing it is rivaled by is their phenomenal customer service. Having used the stock WooCommerce checkout and receiving frustrated calls from customers, we knew a change needed to take place. After changing to Bolt, we have not once looked back.

Their customer service is fast, friendly, understanding, and always works until the problem is solved.

Another huge part about Bolt that is a plus is its business model. Essentially, they have created their own incentive to make a better and better product. It's not just about processing charges for them, its about making the entire checkout process as seamless and easy as possible for our customers, which in turn makes sales for us, which in turn boosts their earnings. The incentive is key. Review collected by and hosted on G2.com.

It's hard to answer this question for sure. But if there was anything that I disliked about Bolt it would have to be perhaps some of the customization options to keep branding on point. This is a really minuscule thing though. Review collected by and hosted on G2.com.

We were initially drawn to Bolt due to its fraud protection, but have grown to love its simple fast interface as well. We werepleasantly surprised how much faster, and more efficient their design design is compared to many others. Review collected by and hosted on G2.com.

We don't have many or really any complaints, we would like to see some of the existing features enhanced, but overall its a great platform. Review collected by and hosted on G2.com.

Amazing improvement in checkout experience. Backend dashboard is very easy to use. Customer service and support has been amazing. Review collected by and hosted on G2.com.

Implementing Apple Pay for a Magento multi-store instance proved tricky. Wish we could customize order confirmation pages but I know that feature is coming. Review collected by and hosted on G2.com.

Provides a quick, minimal information checkout. No need to add customer shipping and billing address information. With Bolt's Fraud protection built in, we know that we are safe and covered should anything happen. Review collected by and hosted on G2.com.

There's nothing we dislike about Bolt. They are constantly upgrading and improving the customer experience to increase checkout speed and efficiency. Review collected by and hosted on G2.com.

They have extremely fast and great customer service. Whenever we have an issue they respond immediately and help us resolve it. They also always put the customer first and have been a great partner. Our customer's love them too! Review collected by and hosted on G2.com.

No dislikes, wished we would of known about them sooner! Review collected by and hosted on G2.com.

What I like best about Bolt is the speed in which customers can check out. The process is very simple with very little amount of clicks or re-directs. Our follow through on online ordering has increased greatly since we switched. Review collected by and hosted on G2.com.

So far, the only thing I can think of that I dislike is that sometimes refunds do not go through, due to VISA's new authorizations required for refunds. So Bolt is in charge of capturing all the authorizations and payments for everything, but once they can't successfully process a refund, it turns to the user's responsibility to get the customer their money. I feel like Bolt should be in charge of securing payments and also processing refunds, no matter what. Review collected by and hosted on G2.com.

The acceptance rate of their fraud software, as well as, ease of checkout for customers. Review collected by and hosted on G2.com.

I would like them to add a check and/or bankwire option when checking out. Review collected by and hosted on G2.com.

Their afford and solutions. Response time is within an hour. Review collected by and hosted on G2.com.

Some integration problems between big commerce and their platform, however, they always come up with a solution for integration issues Review collected by and hosted on G2.com.

BOLT has been a great solution for us. Our conversion rate has increased and customers seem to love how simple it is as well, especially on mobile. Review collected by and hosted on G2.com.

That it does not integrate with Shopify. Review collected by and hosted on G2.com.

CX is lean and quick, almost all options included in the modal, most of the testing has already been done for you. Great support team to work with for any testing options you would like to run within the modal, never really had an issue with functionality that needed support. Also, Bolt is involved in the chargeback process you submit through their portal and they handle the back and forth. Review collected by and hosted on G2.com.

Fees per order were higher than some other options Review collected by and hosted on G2.com.

How Bolt listens to the customer and will make changes based on our feedback Review collected by and hosted on G2.com.

They do not move fast enough, I am impatient and can not wait for all the new features Review collected by and hosted on G2.com.

Great quality of customer support, super fast to reply. The checkout has helped as well, our customers saw the difference. Review collected by and hosted on G2.com.

Every new cartridge require development time and need to be incorporated in the roadmap. Review collected by and hosted on G2.com.

The support at Bolt is second to none. They are EXTREMELY responsive, even after hours and address any issues expeditiously and most importantly with common sense. The software itself functions very seamlessly and we absolutely love not having to worry about fraud at all which is sadly rampant in the automotive industry. The lightening-fast checkout has really increased our conversion rate on our site as well. It's so simple! Review collected by and hosted on G2.com.

Our launch of Bolt was a bit cumbersome but again, they addressed the issue immediately and resolved it right away. Their dashboard needed some tweaks as well but everything has been handled. Review collected by and hosted on G2.com.

Bolt is not just a payments processor, but the perfect system built with various checkout optimizations in mind. With tons of A/B testing over the years they have created a frictionless checkout experience for customers. The cart load times are extremely fast which is good for mobile customers. Product installation was a breeze and their team is extremely friendly and responsive and are willing to work on ideas/topics that you bring their way. Review collected by and hosted on G2.com.

The bolt fee per order can be expensive for some folks out there. Review collected by and hosted on G2.com.

We like the fraud protection, not having to try to collect or guess whether or not an order is going to be fraudulent. The service we get knowing that everyone that wants to order has a friction-free experience and won't trigger faulty spam filters is also great. Review collected by and hosted on G2.com.

We had a challenging integration to start, but Bolt Support has been amazing to work with. They did it all and worked countless hours to make sure we were up and running with a smooth checkout flow for our customers as well as keeping to our branding Review collected by and hosted on G2.com.