The customer support responds very quickly, is exceptionally friendly, and extremely efficient. Many thanks at this point to Sonny. :-) Review collected by and hosted on G2.com.
We have no complaints and are very satisfied. Review collected by and hosted on G2.com.
We’ve been using the Joy Loyalty app for a while now, and it has completely transformed the way we engage with our customers. The app is beautifully designed, super intuitive, and packed with features that are incredibly easy to set up and customize. Our customers love the rewards system, and we’ve seen a noticeable increase in repeat purchases since implementing it.
But what really sets Joy apart is the phenomenal support team. Every time we’ve had a question or needed help, the staff has gone above and beyond—quick responses, clear instructions, and always so friendly and professional. It truly feels like they care about our business as much as we do.
If you’re running a Shopify store and want to build loyalty and keep customers coming back, Joy Loyalty is a no-brainer. Highly recommended! Review collected by and hosted on G2.com.
Nothing, I love everything about this app! Review collected by and hosted on G2.com.
I really like that the Shopify integrated app is easy to set up and use. Plus, the customer support is always friendly, professional, and quick. Review collected by and hosted on G2.com.
Sometimes it's difficult to remember where to find those customizations for loyalty account page titles but that's more a 'me' issue than a 'Joy' issue! Review collected by and hosted on G2.com.
Support has been great. I haven’t really had any issues with the app so far. Review collected by and hosted on G2.com.
A more affordable plan for smaller shops like mine would be really helpful. I currently have only 401 members and don’t get many sign-ups, so it’s hard to justify paying for a higher-tier plan. Review collected by and hosted on G2.com.
Their quick response time as well as their instant willingness to actually help you. Other services might direct you to their FAQs, let you talk to a bot or make you beg for helping them. Review collected by and hosted on G2.com.
Some more advanced loyalty point rules would be helpful. Review collected by and hosted on G2.com.
Provides a great platform with fantastic UX and UI to provide a loyalty program which keeps customers engaged and coming back. The team are fantastic with their service, are quick to respond and will do whatever they can to assist with any queries. We were easily able to import loyalty points from another app thanks to assistance with the team! Review collected by and hosted on G2.com.
There's not much to dislike about the app, but a few additional customization options for the widget or the ability to change frequency of reports or export your own would be super handy! Review collected by and hosted on G2.com.
Customer service is just great! They’re available 24/7, and Hana has been especially wonderful to work with: always helpful, responsive, and friendly. Review collected by and hosted on G2.com.
Honestly, nothing so far. The platform has been smooth and reliable. Review collected by and hosted on G2.com.
Joy Loyalty makes it incredibly simple to set up and manage a rewards program on Shopify. The interface is intuitive, the customization options are flexible, and customers quickly understand how to earn and redeem points. It integrates smoothly with Shopify and helps increase repeat purchases while improving customer engagement. The support team is also very responsive and helpful whenever I have a question. Review collected by and hosted on G2.com.
So far I haven’t found any major downsides. The app works as expected, and the features provided cover the needs of most Shopify stores. A few more design customization options for the widget and the icons would be a nice addition in the future, but it’s not a dealbreaker. Review collected by and hosted on G2.com.
What I like most about Joy Loyalty is how easy it is to set up and use. The interface is clean, intuitive, and allows you to launch loyalty or engagement mechanics very quickly without any technical complexity. It integrates smoothly with Shopify and lets you test, iterate, and see results fast. The support team is also responsive and helpful, which makes a real difference. Review collected by and hosted on G2.com.
There’s not much to dislike overall. If I had to point out something, it would be that some advanced customization on the customer account interface. Review collected by and hosted on G2.com.
the customer service is fast and helpful. Review collected by and hosted on G2.com.
Line integration functions is not completed enough, chinese translation need to improve Review collected by and hosted on G2.com.
Pricing provided by Joy Loyalty.