It is very different from other loyalty program apps. I would say if I were a customer to use this loyalty program in a store, I feel I have been treated as a valuable customer, more than just to gain some more bonus points. Review collected by and hosted on G2.com.

The membership deal feature is very helpful and important. However the design is not good enough to showcase the benefit to customer. The deal info. displayed is not clear enough to attract customer, and the integration with Theme is not flexible enough. Maybe Joy can work on it further. Review collected by and hosted on G2.com.

- Customization for your brand possible, and easy to do

- Good helpdesk with fast responses when you're having problems

- Easy in use Review collected by and hosted on G2.com.

The dashboard looks good overall, but I think it could be more organized and easier to navigate. A clearer layout would make it easier to find information and improve the overall user experience. It would be more organized if the overview would be on top of the page. Review collected by and hosted on G2.com.

The customer service is patient, kind, and helpful. Also, the set up is relatively easy, especially with the assistance of AI, customer support, or YouTube. Review collected by and hosted on G2.com.

I do wish that more features and ad blocks were available on the $29.99 a month plan, however, I am loving it overall. Review collected by and hosted on G2.com.

We’ve been using Joy Loyalty Program and it’s been a really great addition to our store.

The app has a lot of useful features and flexible settings, which made it easy for us to set everything up exactly how we wanted. It covers everything you’d expect from a solid loyalty program and more.

What really stands out is the support team. They’re always quick to respond, helpful, and genuinely go the extra mile to assist with any questions or tweaks.

Overall, it offers excellent value for money and works reliably. I’d definitely recommend it to anyone looking for a strong loyalty program app on Shopify. Review collected by and hosted on G2.com.

As for downsides, I don’t see any major ones. The only small improvement I’d suggest is allowing customers to cancel a redeemed discount code themselves, for example if they use fewer points than intended, instead of needing to contact support to fix it. Review collected by and hosted on G2.com.

What we like best about Joy Loyalty is the combination of an easy-to-use loyalty system and extremely responsive customer support. Review collected by and hosted on G2.com.

One area that could still be improved is multi-market and multilingual support for international Shopify stores.

For example, referral links currently use only one default domain instead of dynamically adapting to the customer’s market domain, and notification emails do not yet support automatic translations per market/language.

However, we appreciate that the Joy team is open to feedback and willing to forward these requests to their product team for future consideration. Review collected by and hosted on G2.com.

The product feels very complete and offers a wide range of tools to help improve customer retention. On top of that, the customer service is excellent and consistently on point. Review collected by and hosted on G2.com.

It can feel overwhelming to set up at first, but that’s only because there are so many available features. Review collected by and hosted on G2.com.

We’ve had a great experience with this rewards app. The admin side is very easy to use, and the layout is clean and user-friendly, which makes it simple to navigate and manage. We were able to set up our program quickly and it was very straightforward. The support team has been excellent! They are responsive, knowledgeable, and friendly, and they resolve any issues promptly. Overall, it’s been a reliable and efficient solution for our rewards program. Review collected by and hosted on G2.com.

The main drawback is the pricing structure. While the app offers great functionality, some features that feel like they should be standard are only available at the highest pricing tier, which doesn’t seem entirely reasonable. That said, the overall quality of the platform and support still make it a strong option. Review collected by and hosted on G2.com.

High Functionality and Customizability

Abundant Widgets and Flexible Display Settings: The ability to visually and in real-time promote point calculators, membership ranks, and special offer information on product pages, cart, and checkout screens is excellent.

Multilingual and Detailed Text Adjustments: From text for non-members and members, button wording, to notification email templates, it is possible to finely customize according to the store's tone and manner and the needs of the Japanese market.

Contribution to Marketing and Customer Engagement

Improvement of Conversion Rate (CVR): By specifically presenting to browsing users "how many points will be returned with a purchase or membership registration," it can timely boost purchasing motivation.

Promotion of Repeat Visits and Loyalty Enhancement: Through exclusive benefits according to membership rank and reminder functions for unused coupons, a system is in place to effectively enhance customer revisits and continuous engagement. Review collected by and hosted on G2.com.

Complexity of Settings and Learning Costs

Various Detailed Settings: While there are a plethora of features such as widgets, membership ranks, point rules, and notification emails, there are many initial settings and detailed adjustments for design and text, which require a certain learning cost to master.

Fine-tuning of Japanese Localization: When using automatic translation or standard templates, there may be a need to manually optimize wording to match the tone and manner unique to the Japanese e-commerce market or store.

Limitations of Advanced Customization

Design Constraints: Depending on the design and layout of the store's theme (such as Shopify), integrating and customizing the placement of point display widgets or buttons exactly as desired may require some knowledge of CSS or coding. Review collected by and hosted on G2.com.

Joy is user-friendly to those new to the platform and, 24/7 assistance from the team really helps a lot. We went with Joy as opposed to Smile because of its pricing, it's beyond reasonable for its capabilities. Review collected by and hosted on G2.com.

Nothing so far, everything has been working fine for us Review collected by and hosted on G2.com.

Able to get set-up from start to finish in one-day Review collected by and hosted on G2.com.

Keep in mind you will need to pay for other apps like judge.me as well if using! Review collected by and hosted on G2.com.