Hostaway Reviews & Product Details

The helpful staff who assist with making a complex system work and easier to navigate. A special shout out to Krish, Emilio, and Joyce to name a few of the amazing people who are continuing to help grow my business. Review collected by and hosted on G2.com.

The complexity of the software, and trying to find all the little tricks to make the system work for you. Review collected by and hosted on G2.com.

Excellent onboarding—very helpful!

Smooth setup, amazing support!

Great guidance every step!

Super helpful onboarding specialist, Lionel Glover Jr! He's very knowledgeable, responsive & kind! Review collected by and hosted on G2.com.

With anything new there is always a learning curve. Hostaway has a lot of features, which can be overwhelming at first. But once you're setup it takes time and patience. Review collected by and hosted on G2.com.

User-friendly and managed by truly great people! The onboarding process was incredibly smooth—Fatih made everything seamless and helped us see just how beautiful the platform really is. Yes, the product is great, but an even bigger YES to the fact that people still make all the difference in a world full of automation and tech. Review collected by and hosted on G2.com.

Nothing much so far. The platform is more on the positive side Review collected by and hosted on G2.com.

My wife and I recently joined Hostaway to manage our own vacation rentals as well as a few others we plan to manage. Bryann Miranda was extremely helpful during our onboarding sessions. He came prepared with a list of topics to cover and he was very clear in his explanations of those topics. When we had questions, he was patient and made sure our issues were solved before moving on. We would not feel nearly as prepared without him. Thanks Bryann! Review collected by and hosted on G2.com.

For the remote locks, it can be difficult to tell which locks actually are compatible with Hostaway. When googling the locks listed under "supported devices", the same unit and model number rarely come up. It would be much easier if there were links under each that brought you directly to the respective company website to order that exact model. Review collected by and hosted on G2.com.

Functionality, customer support at all hours, number of features, the patience and excellent tutorage of Bryann, my onboarding expert (THANK YOU, BRYANN!!), and the helpful support from the Hostaway reps and support technicians. Review collected by and hosted on G2.com.

So far my experience has been a positive one. I have no 'dislike' to share.

The only 'downside' is an understandable one: length of time it sometimes takes to talk to a rep during busy times (but that's really an expected thing to happen and minor downside for lack of anything else I can come up with). Review collected by and hosted on G2.com.

Support has been awesome and Ace Colonia has exceeded our expectations with onboarding! We've had two onboarding calls with him and he has been very patient and super helpful with explaining functionalities and walking us through set-up. Review collected by and hosted on G2.com.

There are some minor features that I thought Hostaway would have but don't. Two examples are 1) ability to customize set-up early check-in/late check-out add's based on host calendar (no early check-ins for same day turnovers etc) and 2) ability to customize language on direct booking check-out page, like adding language re: security deposit holds.

Would like to see product team incorporate some of these functionalities in the future! Review collected by and hosted on G2.com.

There was one tech support woman who helped me a lot but when serous problems occurred that she couldn’t help me with, the senior support techs blew me off. I liked the price synching options but you can get that with dynamic price softwares without integrating your properties to Hostaway. Review collected by and hosted on G2.com.

HostAway’s onboarding specialist rushed the integration process and failed to inform me that I needed to upmark my prices for Airbnb by 15% to account for new fees. I was also misinformed that this adjustment wasn’t necessary for Airbnb. This cost me $1271.44 in financial losses over 3 bookings until I caught it. Their lack of transparency, unprofessional support, and mishandling of key issues was outrageous—such as importing two of my properties into the wrong VRBO account and deleting the original account—caused major disruptions including having to spend close to 20 hours over 3 days on the phone right before Christmas to try to fix it, to no avail. It’s still not resolved and had to recreate a brand new VRBO account for the customer I was a cohost for, losing all previous data for that property. Additionally, their failure to sync my calendar settings correctly during integration extended my availability from 9 months to 23 months, resulting in an unwanted booking, and they never informed me of this error until I got a new booking on the day after Christmas. then after i gave them my written 30 days notice I was told 9 days later that it wasn’t valid until I was fully disconnected. Which per y contract, I signed, it says only that I must give 30 days written notice. ALSO I WAS TOLD THEY DO NOT HAVE A LOCATION IN AUSTRALIA THEREFORE WE HAVE NO WAY TO ENFORCE AUSTRALIAN LAWS ON THEM. - READ THE TERMS CAREFULLY- THEY ARE NOT LIABLE FOR ANYTHING EXEPT GROSS NEGLEGENCE BUT IF THEY DO NOT HAVE AN OFFICE IN THE COUNTRY YOU OPERATE IN, YOU CAN DO NOTHING ABOUT IT. BE VERY CAREFUL!

Their gross negligence, conflicting information and failure to resolve problems caused financial losses, wasted time, and a huge amount of unnecessary stress. It was rife with extreme stress, frustration, and nothing but one problem after the next. The seniors blew me off leaving tech support scrambling to help me with no resolutions to anything that happened. The onboarding specialist rushed me through the process and gave incorrect information leading to financial loss, they refuse to reimburse. the senior tech support were completely unhelpful, brushed me off and even tried to coerce me into staying, by forcing me to disconnect before I could put my 30 days notice but not helping me do it, which I needed. Review collected by and hosted on G2.com.

Hostaway is a great channel manager. I was between choosing Guesty or Hostaway and I am delighted with my choice of going with Hostaway. Simple and easy to use UI. Wonderful onboarding sessions with Fatih Gövercin who walked through each element of the tool with clarity and made it easy to ask questions. Easy to integrate channel manager with other platforms. It's great that I can reply to guests in Hostaway, and it distrubutes this to the channel they are communicating from. Review collected by and hosted on G2.com.

I haven't yet come across anything that is difficult to use, the more you use it the easier the tool becomes. Review collected by and hosted on G2.com.

We've been using Hostaway for several months now and are extremely satisfied with both the functionality of the platform and the quality of the support.

What really sets Hostaway apart is their customer service, especially the assistance we received from Sou on the Technical Support team. Review collected by and hosted on G2.com.

nothing really at this point everything was great Review collected by and hosted on G2.com.

Hostaway is helping me manage a couple different properties with multiple booking platforms. I've had excellent customer support from Nino Review collected by and hosted on G2.com.

I wish the booking engine had more options to customize it..

I find help menu it isn't even worth using. They're excellent customer service, makes up for it, though. Review collected by and hosted on G2.com.