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Hostaway Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Hostaway Media

Hostaway Demo - An All-in-One Vacation Rental Solution
Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Demo - Dashboard & Analytics
A single dashboard for your - Listing Management - Calendar Management (Rates & Availability) - Reservation Lifecycle Management - Financial Reporting - Channel Set up management - Guest Communication Management - Tasks Management (Cleaning & Maintenance) - Guest Reviews Manageme...
Hostaway Demo - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions of your listings on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
- Unified Inbox (SMS, Email and API messaging supported) - Default & Custom Message Templates. - Create Automated messages based on conditions & triggers. - Management of Automated messages (edit, pause, manually send, cancel pre-generated messages) - Snooze messages for later viewing...
Hostaway Demo - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
- Edit listings in detail - Add custom fields - Edit Channel Specific content for Airbnb, Booking.com & HomeAway. - Set the listing to be Instant Bookable or request to book. - Set Cleaning instructions. - Attach a Stripe account to a listing when different from default Stripe Account. ...
Hostaway Demo - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
- Visualize Financial KPIs and Metrics through a Dashboard for a listing or group of listings based on selectable date ranges and events (check-in, check-out, reservation creation and calendar). - Visualize upcoming revenue. - Configure taxes at account and listing level. - Configure and cus...
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Hostaway Reviews (338)

Reviews

Hostaway Reviews (338)

4.7
338 reviews

Pros & Cons

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Peter H.
PH
Director
Small-Business (50 or fewer emp.)
"Amazing customer service"
What do you like best about Hostaway?

The helpful staff who assist with making a complex system work and easier to navigate. A special shout out to Krish, Emilio, and Joyce to name a few of the amazing people who are continuing to help grow my business. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

The complexity of the software, and trying to find all the little tricks to make the system work for you. Review collected by and hosted on G2.com.

MD
CEO/COO
Small-Business (50 or fewer emp.)
"Great onboarding experience!"
What do you like best about Hostaway?

Excellent onboarding—very helpful!

Smooth setup, amazing support!

Great guidance every step!

Super helpful onboarding specialist, Lionel Glover Jr! He's very knowledgeable, responsive & kind! Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

With anything new there is always a learning curve. Hostaway has a lot of features, which can be overwhelming at first. But once you're setup it takes time and patience. Review collected by and hosted on G2.com.

Jimmy M.
JM
Managing Director
Small-Business (50 or fewer emp.)
"User-friendly and managed by truly great people!"
What do you like best about Hostaway?

User-friendly and managed by truly great people! The onboarding process was incredibly smooth—Fatih made everything seamless and helped us see just how beautiful the platform really is. Yes, the product is great, but an even bigger YES to the fact that people still make all the difference in a world full of automation and tech. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Nothing much so far. The platform is more on the positive side Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Hostaway Onboarding"
What do you like best about Hostaway?

My wife and I recently joined Hostaway to manage our own vacation rentals as well as a few others we plan to manage. Bryann Miranda was extremely helpful during our onboarding sessions. He came prepared with a list of topics to cover and he was very clear in his explanations of those topics. When we had questions, he was patient and made sure our issues were solved before moving on. We would not feel nearly as prepared without him. Thanks Bryann! Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

For the remote locks, it can be difficult to tell which locks actually are compatible with Hostaway. When googling the locks listed under "supported devices", the same unit and model number rarely come up. It would be much easier if there were links under each that brought you directly to the respective company website to order that exact model. Review collected by and hosted on G2.com.

teya k.
TK
CEO
Small-Business (50 or fewer emp.)
"Technically Dysfunctional Old Woman Successfully Onboarded by Superhero Hostaway Specialist"
What do you like best about Hostaway?

Functionality, customer support at all hours, number of features, the patience and excellent tutorage of Bryann, my onboarding expert (THANK YOU, BRYANN!!), and the helpful support from the Hostaway reps and support technicians. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

So far my experience has been a positive one. I have no 'dislike' to share.

The only 'downside' is an understandable one: length of time it sometimes takes to talk to a rep during busy times (but that's really an expected thing to happen and minor downside for lack of anything else I can come up with). Review collected by and hosted on G2.com.

Jenny Y.
JY
Co-Founder
Small-Business (50 or fewer emp.)
"Onboarding has been a pleasurable experience w Ace!"
What do you like best about Hostaway?

Support has been awesome and Ace Colonia has exceeded our expectations with onboarding! We've had two onboarding calls with him and he has been very patient and super helpful with explaining functionalities and walking us through set-up. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

There are some minor features that I thought Hostaway would have but don't. Two examples are 1) ability to customize set-up early check-in/late check-out add's based on host calendar (no early check-ins for same day turnovers etc) and 2) ability to customize language on direct booking check-out page, like adding language re: security deposit holds.

Would like to see product team incorporate some of these functionalities in the future! Review collected by and hosted on G2.com.

NM
Owner
Small-Business (50 or fewer emp.)
"Nightmare Experience"
What do you like best about Hostaway?

There was one tech support woman who helped me a lot but when serous problems occurred that she couldn’t help me with, the senior support techs blew me off. I liked the price synching options but you can get that with dynamic price softwares without integrating your properties to Hostaway. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

HostAway’s onboarding specialist rushed the integration process and failed to inform me that I needed to upmark my prices for Airbnb by 15% to account for new fees. I was also misinformed that this adjustment wasn’t necessary for Airbnb. This cost me $1271.44 in financial losses over 3 bookings until I caught it. Their lack of transparency, unprofessional support, and mishandling of key issues was outrageous—such as importing two of my properties into the wrong VRBO account and deleting the original account—caused major disruptions including having to spend close to 20 hours over 3 days on the phone right before Christmas to try to fix it, to no avail. It’s still not resolved and had to recreate a brand new VRBO account for the customer I was a cohost for, losing all previous data for that property. Additionally, their failure to sync my calendar settings correctly during integration extended my availability from 9 months to 23 months, resulting in an unwanted booking, and they never informed me of this error until I got a new booking on the day after Christmas. then after i gave them my written 30 days notice I was told 9 days later that it wasn’t valid until I was fully disconnected. Which per y contract, I signed, it says only that I must give 30 days written notice. ALSO I WAS TOLD THEY DO NOT HAVE A LOCATION IN AUSTRALIA THEREFORE WE HAVE NO WAY TO ENFORCE AUSTRALIAN LAWS ON THEM. - READ THE TERMS CAREFULLY- THEY ARE NOT LIABLE FOR ANYTHING EXEPT GROSS NEGLEGENCE BUT IF THEY DO NOT HAVE AN OFFICE IN THE COUNTRY YOU OPERATE IN, YOU CAN DO NOTHING ABOUT IT. BE VERY CAREFUL!

Their gross negligence, conflicting information and failure to resolve problems caused financial losses, wasted time, and a huge amount of unnecessary stress. It was rife with extreme stress, frustration, and nothing but one problem after the next. The seniors blew me off leaving tech support scrambling to help me with no resolutions to anything that happened. The onboarding specialist rushed me through the process and gave incorrect information leading to financial loss, they refuse to reimburse. the senior tech support were completely unhelpful, brushed me off and even tried to coerce me into staying, by forcing me to disconnect before I could put my 30 days notice but not helping me do it, which I needed. Review collected by and hosted on G2.com.

Marshal A.
MA
Consultant
Small-Business (50 or fewer emp.)
"Great software, and great onboarding"
What do you like best about Hostaway?

Hostaway is a great channel manager. I was between choosing Guesty or Hostaway and I am delighted with my choice of going with Hostaway. Simple and easy to use UI. Wonderful onboarding sessions with Fatih Gövercin who walked through each element of the tool with clarity and made it easy to ask questions. Easy to integrate channel manager with other platforms. It's great that I can reply to guests in Hostaway, and it distrubutes this to the channel they are communicating from. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I haven't yet come across anything that is difficult to use, the more you use it the easier the tool becomes. Review collected by and hosted on G2.com.

Leopoldo v.
LV
Ceo
Small-Business (50 or fewer emp.)
"Excellent platform with outstanding support from Sou!"
What do you like best about Hostaway?

We've been using Hostaway for several months now and are extremely satisfied with both the functionality of the platform and the quality of the support.

What really sets Hostaway apart is their customer service, especially the assistance we received from Sou on the Technical Support team. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

nothing really at this point everything was great Review collected by and hosted on G2.com.

John D.
JD
Manager
Small-Business (50 or fewer emp.)
"Hostaway review"
What do you like best about Hostaway?

Hostaway is helping me manage a couple different properties with multiple booking platforms. I've had excellent customer support from Nino Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I wish the booking engine had more options to customize it..

I find help menu it isn't even worth using. They're excellent customer service, makes up for it, though. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Average Discount

13%

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Hostaway Features
Integrations
Inventory Management
Automation
Booking Aggregation
Booking Engine
Rate Setting
Marketing Tools
Online Reputation Management
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