--- title: Hostaway Reviews meta_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 414 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 414 scale: '5' date_modified: '2026-07-22' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 414 ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons **What users like:** - Users commend the **helpful customer support** at Hostaway, highlighting patience and effective guidance during issues. (28 reviews) - Users find Hostaway's **ease of use** invaluable for managing listings and syncing accounts effortlessly. (23 reviews) - Users commend the **thorough onboarding experience** with Ace, enhancing their understanding and readiness for the platform. (20 reviews) - Users value the **easy integration with OTAs** and efficient multi-platform management offered by Hostaway. (9 reviews) - Users appreciate the **intuitive interface** of Hostaway, facilitating smooth management and onboarding experiences. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (5 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) **What users dislike:** - Users find **missing features** in Hostaway, such as limited app functionality and unclear fee structures, frustrating. (6 reviews) - Users find Hostaway **expensive** , with unexpected fees and costs that diminish value despite useful features. (5 reviews) - Users find the **limited options** within Hostaway frustrating, particularly with missing app features and unexpected fees. (5 reviews) - Users find the **onboarding process inefficient** , requiring multiple sessions and scheduling challenges for timely completion. (4 reviews) - Users find the **complexity** of Hostaway overwhelming, requiring significant time to learn and navigate effectively. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. John’s Efficient, Helpful Support—Hostaway Is a Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy O. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Hostaway?** John was very Helpful and assisted with all my queries; very efficient and wonderful to deal with. **What do you dislike about Hostaway?** Nothing at all; Hostaway is always a pleasure to deal with in assisting. **What problems is Hostaway solving and how is that benefiting you?** Financial reporting and property management. ### 2. Helpful Support Team for Website Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Jana Beatriz D. | Sales and Promotion Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Hostaway?** It's helpful with their support team when handling issues about the website **What do you dislike about Hostaway?** I have none at the moment, as I've just started **What problems is Hostaway solving and how is that benefiting you?** Some problems with the website sometimes, and with restrictions, which are solved immediately ### 3. Intuitive Software; Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Hostaway?** The best thing about Hostaway is the support. They are easy to get a hold of, very knowledgeable, and always helpful. I had complicated PMS setting and automations that took a lot of work to migrate over from Guesty, and Gabriel spent a lot of time with me getting all the settings just right. Also, in between on-boarding sessions when I was stuck on something, their 24/7 call support was ready and willing to help. Even joining google meet sessions with screen share to resolve problems and walk me through features I was unfamiliar with. Overall I'm super glad to get away from Guesty and on to HostAway. I think the software is WAY more intuitive. **What do you dislike about Hostaway?** Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. **What problems is Hostaway solving and how is that benefiting you?** Like any good STR PMS - this helps me manage all of my calendars, communications, and automations in one place for all my distribution channels. This software is just much easier to use than the previous one I was on (Guesty). One of my chief complaints with Guesty is that you cannot call in for support, and their software is unnecessarily complicated. Nothing is intuitive, not even setting names. Many times when I got stuck, I would spend more than an hour on instant message with support trying to resolve a problem, only for them to say they couldn't resolve it because they were on the wrong team and needed to escalate it, which meant it wouldn't get solved for several more business days, and would have to be resolved by email. Even then, many times, they didn't correctly understand my problem for whatever reason. Hostaway solves this by using intuitive user-friendly UX, and they have support members who speak great English, and are 24/7 available and ready to help solve your problems. ### 4. Great Support Despite Initial Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Katelyn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Hostaway?** I find that Hostaway makes communication and calendar syncing a breeze. Claire Dela Pena was extremely helpful during the onboarding process, answering all of my questions in depth and showing patience through what was a semi-confusing experience due to the amount of information given. **What do you dislike about Hostaway?** The browser is a little confusing or overwhelming at first. The onboarding process was semi confusing due to the amount of information given. **What problems is Hostaway solving and how is that benefiting you?** Hostaway makes communication and calendar syncing a breeze. ### 5. Grateful for Shaki’s Support and Strong Reporting Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra E. | Agency Owner and PM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Hostaway?** I am so grateful for Shaki's support with the reporting and software functionality. **What do you dislike about Hostaway?** The hold times for support are horrible. I waited for 1 hour 15 minutes, got disconnected and had to wait another 90-minutes to address an urgent disconnect with the way AirBnB reservation were being booked. **What problems is Hostaway solving and how is that benefiting you?** I am grateful for Shaki and the end of month reporting capabilities. So much easier than other products!! ### 6. Effortlessly Manages Booking Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Hostaway?** I like that Hostaway syncs all booking calendars and financials, which means I don't need to worry about syncing calendars on our own. Shaki is really helpful to work with problem resolution as well. **What do you dislike about Hostaway?** I find the ability to integrate taxes applied after subtotal are calculated when syncing with QuickBooks could be improved. **What problems is Hostaway solving and how is that benefiting you?** Hostaway syncs all booking calendars and financials, so I don't have to worry about syncing calendars on my own. ### 7. Outstanding Customer Support and a Truly Helpful Platform Go NINO **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Hostaway?** the customer support and my friend Nino! **What do you dislike about Hostaway?** There’s a lot of stuff here, which can feel overwhelming at times, but I’m sure it’s all helpful. **What problems is Hostaway solving and how is that benefiting you?** Direct bookings and managing many tasks and listings across multiple plat forms ### 8. User-Friendly Software with Excellent Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Nico C. | Area Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Hostaway?** User friendly software and excellent onboarding team **What do you dislike about Hostaway?** Sales process a bit unclear on what you are buying **What problems is Hostaway solving and how is that benefiting you?** Coordination of sales on different platforms ### 9. Website Builder and Owner Financial Reports Make Hostaway Shine **Rating:** 4.5/5.0 stars **Reviewed by:** Ron P. | owner/broker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Hostaway?** The website builder along with financial reports for owners **What do you dislike about Hostaway?** repopulating pictures and copy into Hostaway **What problems is Hostaway solving and how is that benefiting you?** hostaway improves the direct booking goal ### 10. Knowledgeable, Patient Support from John Bassey **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly K. | Owner, Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Hostaway?** John Bassey was very knowledgable and patient **What do you dislike about Hostaway?** Never used an alternative platform, only Hostaway **What problems is Hostaway solving and how is that benefiting you?** Channel management ### 11. Complicated tasks made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Hermes N. | Property Manager and Interior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Hostaway?** Hostaway delivers exactly what they advertise, plus more. From the get-go our assigned ambassador, Fatih, has been incredibly helpful and right next to us every step of the way. Right away we set up the connections and got access to the main functions we were interested in, but the more we use the Software and the more we consult with Fatih, the more things we unlock and access. They've definitely spent a lot of time thinking about what a host/property manager needs out of their software and have made it easy to access and tweak. I'd definitely recommend it to anyone looking for a serious channel manager, coming from experience having used 2 other APIs in the past. I can't stress out enough how amazing it is to have a really helpful, always available and cheerful Customer Support Agent at your side, who speaks clear English. **What do you dislike about Hostaway?** So far I dislike two things, which is the lack of a night-mode (as I use it on every application and I think it's mandatory) and secondly, the lack of auto-translation, or a translation button in the inbox. There's of course ways to go around this using 3rd party extensions, but it'd be nice to have in the software. **What problems is Hostaway solving and how is that benefiting you?** Channel Manager, Calendar Sync, Instant Inbox across platforms or SMS, easy-to-access edits and tweaks for every listing, easy export to all platforms, financial reports, statistics, easy to implement add-ons, really nice and easy to use booking engine and a lot more. These features have been exactly what we need to make our Property Management a whole lot easier and less stressful. Everything's all at one place. ### 12. Easy to Use and a Great Tool to Work With - tech support PAX **Rating:** 5.0/5.0 stars **Reviewed by:** Faraj K. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Hostaway?** It is easy and a great tool to work with. **What do you dislike about Hostaway?** None. It is easy and a great tool to work with. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is always available to solve all and any issues. ### 13. Streamlined Rental Management with Intuitive Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Hostaway?** I like Hostaway's automatic messages, which help with managing my short-term rental bookings. I also appreciate that everything is linked, which assists with my time management and organization. **What do you dislike about Hostaway?** I think the incoming bookings are not very clear. The incoming bookings don’t show up on the dashboard. **What problems is Hostaway solving and how is that benefiting you?** I use Hostaway for managing short-term rental bookings, which helps with time management and organization. I like the automatic messages and how everything is linked. ### 14. Hostaway tech & customer support is on point **Rating:** 4.5/5.0 stars **Reviewed by:** Plush S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Hostaway?** Three things come immediately to mind. First, the feature set within the application is very rich and capable. Second, since nobody can be all things to all people, Hostaway partners with with tons of 3rd-party providers in building out a large number of integrations, allowing businesses to tailor Hostaway for their own unique circumstances. Finally and most importantly, their tech & customer support is top notch, allowing for email or phone support 24/7, with quick and speedy response! Yes, the platform is expansive and takes time to learn but the team around the product makes it easy to come to speed on any topic you can think of. **What do you dislike about Hostaway?** Perhaps Hostaway can make it easier to allow customers submitting feature requests to see if A) their requests have been accepted and B) where in queue their feature request might be relative to all other submitted requests. **What problems is Hostaway solving and how is that benefiting you?** A singular portal to allow me to manage all short-term rental properties, both listings and operations. ### 15. Outstanding Customer Support, Always Available **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred P. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Hostaway?** Customer support is really great, they are always available **What do you dislike about Hostaway?** Privo for me is a little high BCS of currency **What problems is Hostaway solving and how is that benefiting you?** They help me mandate a lot of properties ### 16. My Review for Daryl **Rating:** 5.0/5.0 stars **Reviewed by:** kimberley s. | Associate Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Hostaway?** Channel Management: What I love about Hostaway is that it offers direct integrations with all major booking channels (Airbnb, Booking.com, Vrbo, Expedia, and more), allowing you to sync rates, availability, and reservations automatically. This eliminates double bookings and saves tons of manual work. Also, Daryl is an exceptional customer support representative, and he has been extremely proactive with Umang and myself **What do you dislike about Hostaway?** None that I can think of. Maybe I need sometime to workaround the software to get back to you with this one **What problems is Hostaway solving and how is that benefiting you?** Manual Work and Double Bookings: Problem: Managing listings separately on Airbnb, Vrbo, Booking.com, etc., means constantly updating calendars and rates, which is time-consuming and error-prone. Benefit: Hostaway’s channel manager syncs everything automatically, eliminating double bookings and saving hours of manual updates. Disorganized Guest Communication: Problem: Messages coming from different platforms (Airbnb inbox, email, SMS) are scattered and easy to lose track of. Benefit: The unified inbox consolidates all messages, making it simple to respond quickly and maintain a professional experience. Lack of Automation: Problem: Sending check-in instructions, cleaning schedules, and review requests manually takes time and can lead to inconsistent guest experiences. Benefit: Automated workflows trigger messages and tasks at the right time, reducing workload and ensuring consistency. ### 17. Amazing Tool for Managing All My Platforms with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Hostaway?** It's amazing! It helps me manage all my platforms with ease. John is a great agent! He helped me with setting my formulas perfectly. Appreciate him. **What do you dislike about Hostaway?** I wish there was a dark mode but other than that. All is perfect. **What problems is Hostaway solving and how is that benefiting you?** Managing all of our booking platforms in one place plus the automations are great and easy to use. Customer support is very good as well! ### 18. Review for Daryll on Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine A. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Hostaway?** Daryll was super helpful and responsive! He assisted me with several questions I had about our website and guided me through the process of adding the necessary script. Thanks to his support, I was able to successfully attach the script to each of our listings, making them bookable through the site. I really appreciated his patience and clear instructions—made the whole process much easier! **What do you dislike about Hostaway?** So far, I don’t have anything bad to say. Everything has been straightforward and smooth! **What problems is Hostaway solving and how is that benefiting you?** We used to use a different property management system (PMS), and it was honestly confusing and difficult to navigate. Since switching to Hostaway, everything has been much easier and more intuitive. It’s helped us streamline our operations, manage listings more efficiently, and overall made day-to-day tasks smoother. The platform has taken a lot of the guesswork out of the process, which saves us time and reduces errors. ### 19. Misleading, expensive and inconsistent support **Rating:** 0.5/5.0 stars **Reviewed by:** Stephen I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Hostaway?** It appears that hostaway updated my review score without my consent and also removed some of the content in my original review. **What do you dislike about Hostaway?** Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. This was critical as as a business owner, I could not see what was happening on my account when I had active reservations. Hostaway also has lots of hidden fees which I wasn't aware of prior to using it initially. Firstly, they take a % of the booking fee for direct bookings (despite calling it a free booking engine). This means we now have to go out of hostaway to handle payments for direct bookings, which really defeats the purpose of using it. We were also forced to switch to Airbnb's 15% host only fee, which wasn't made clear prior to starting. We took advantage of lots of extra features such as smart lock integrations, but this is just an additional fee on top of the smart lock subscription fee we already pay to the smart lock provider. This seems unreasonable. So, in summary, I would say the product has been helpful in scaling listings, however, we are now looking elsewhere. I recommend comparing the actual running costs of this software with other providers, and agreeing an SLA where it is not possible to be locked out of your account **What problems is Hostaway solving and how is that benefiting you?** Automating everyday tasks, eliminating the possiblity of double-bookings, increasing revenue through direct bookings (although reducing revenue somewhat as it still takes a fee from that) ### 20. Professional, Very Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Craig F. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Hostaway?** Very good support! Always professional and very helpful. **What do you dislike about Hostaway?** It can take some time to wait for a CSR call. **What problems is Hostaway solving and how is that benefiting you?** Stripe account questions with VRBO issues on Automatic Billing settings for pre-existing reservations as well as future rules set for the Payment structure on new reservations. Jeffrey was very helpful and really knew exactly how to help me! ### 21. Excellent Connectivity Across All Channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Hostaway?** Hostaway support team is great, specially Jeffrey. He was amazing and extremely helpful in resolving my connectivity issues. Connectivity across all channels like Airbnb and booking.com **What do you dislike about Hostaway?** Integration with booking.com is not straight forward **What problems is Hostaway solving and how is that benefiting you?** one platform to manage listings and bookings across multiple channels ### 22. Outstanding 24/7 Customer Service from corina urasoko of hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Hostaway?** 24/7 customer service is the best thing about hostaway **What do you dislike about Hostaway?** long call wait times at time or certain staff that dont understand the system properly **What problems is Hostaway solving and how is that benefiting you?** corina urasoko managed to solve the pricing issue i had and was very helpful with other questions too ### 23. Easy Access to Helpful Agents for Complex Questions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Hostaway?** Ability to talk to an agent for complex questions and issues. **What do you dislike about Hostaway?** Mobile version should be able to access to other menu items like coupons, guestbook, etc. **What problems is Hostaway solving and how is that benefiting you?** Automation and reduction of work ### 24. Fast support and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Igor K. | Director/Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Hostaway?** If I ever had any questions regarding the platform, connections or sync I received the answer in less than 30 min. The customer service support is very responsive and always comes with solutions to best use their services. John Michael was a realy professional in helping me with my questions. **What do you dislike about Hostaway?** Currently I can not name anything that I dislike at Hostaway platform. Everything is smooth and clear. Also is user friently and the knowledge base is more than enough even for a person who is using a channel manager or PMS for the first time. **What problems is Hostaway solving and how is that benefiting you?** Unified inbox, message templates, payment solutions, easy connection to other OTAs. Overall is the best service I experienced for years and I worked with RU, Kigo, SiteMinder ### 25. Alma’s Expertise Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Owner & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Hostaway?** Alma is very knowledgeable and professional, and I really appreciate her expertise. **What do you dislike about Hostaway?** I haven’t had enough time to really focus on it. I’m working on that, though! ;-) **What problems is Hostaway solving and how is that benefiting you?** It helps me manage multiple listings, including calendars, messaging, and other day-to-day tasks. ### 26. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Hostaway?** I love that I can call CUSTOMER SERVICE at any time so I can move on with my reports and any issue that I could get with the platfomr **What do you dislike about Hostaway?** is very robust and i get lost in the flow of the platform **What problems is Hostaway solving and how is that benefiting you?** by been able to access help at any time I can move at my own pace and fix issues as they come up not having to wait for next day or make appointments to find answers ### 27. Log-in issues to the Hostaway Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Hostaway?** The customized reports you can create which allow you to layer in the number of fields which are important to your business. Being able to access the the Dashboard 24/7 is critically important part of using Hostaway, as I work from mulitpe time zones on a monthly basis. It is super easy to contact customer service which is what I had to do today due to a log-in issue. The support service I received today from Pax was excellent, very professional and personalble. He was a 5 rating level on a 1 to 5 scale, with 5 being the best. **What do you dislike about Hostaway?** Hostaway does not appear to be picking up cancellations where there are payouts to the 'Owner'. This I have to manually check from my side, on the key OTA platforms we use - Booking.com and Airbnb. I run the reports using the Cancellation Fees field and Booking.com cancellation fee field but they fail to report any cancellation fees, which I subsequently find in summeries on the Booking.com platform. **What problems is Hostaway solving and how is that benefiting you?** Hostaway allows me to run financail reporting on each of our units, which then give us summaries for key metrics of our business. ### 28. Thank you Jeriko **Rating:** 5.0/5.0 stars **Reviewed by:** Kavi S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Hostaway?** I'm only new to Hostaway, but I really appreciated the help I received from Jeriko today. Thank you! **What do you dislike about Hostaway?** Nothing yet as I'm very new. Hopefully it stays this way. **What problems is Hostaway solving and how is that benefiting you?** Pricing connection. Jeriko helped me through the whole process easily. ### 29. Superb Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Hostaway?** Superb customer support. Offers 24/7 assistance. Corina was super patient and amazing in helping us walk through our issue. **What do you dislike about Hostaway?** Would like the ability to customize financial reports **What problems is Hostaway solving and how is that benefiting you?** Hostaway has helped streamline our listings and financials. ### 30. Mateo Makes Onboarding a Breeze with Kindness Patience and a Genuine Interest in Us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Hostaway?** I'm looking forward to Ease of Use and more income and bookings. I'm also liking the customer service in the onboarding process. Mateo is making it so much easier for us when it is normally quite difficult. The website is nice and Google will hopefully be helpful. **What do you dislike about Hostaway?** I'm not liking that we are not connected to VRBO yet and that we aren't getting as many bookings during our month that is supposed to get us in the black. We chose a bad time to transition. We hope that it works out and pays off in the next couple months. Google's price is not accurate. We price higher farther out and lower closer to the date and google only shows the far out pricing. **What problems is Hostaway solving and how is that benefiting you?** Hopefully it will offer more ease of use, More bookings and higher revenue. That's the goal. Also, we like that everything we need almost is in one place. ### 31. Hostaway On boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Hostaway?** I had the pleasure of being onboarded with Hostaway by Joyce, and I couldn’t be more impressed. Joyce was absolutely amazing from start to finish—knowledgeable, patient, and incredibly supportive. She answered all of my questions thoroughly and ensured I felt confident and well-prepared to move forward. The entire onboarding process was seamless and perfectly executed. It’s rare to experience such exceptional service, and Joyce truly went above and beyond. A huge thank you to her and the Hostaway team for such a professional and enjoyable experience! **What do you dislike about Hostaway?** i would probably add more options to personalize the website and create catagories for 1,2,3,4 bedroom properties in a drop down box format on the home screen i would also make it easier to set seasonal rates over different dates. (example Christmas period, school holidays) without having to go each property calendar. similar to lodgify **What problems is Hostaway solving and how is that benefiting you?** better communication with guests ### 32. Glad I Switched **Rating:** 5.0/5.0 stars **Reviewed by:** Perry H. | Owner / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Hostaway?** People on phone support. Karl was great. Owner's statements allow a property management company to automate that feature. Adding clean only properties on the calendar allows a property management company to only have one calendar instead of two, saving many hours of work. Allows you to scale and be more profitable in the long run, and increase the value of you company and your life. **What do you dislike about Hostaway?** When you turn on the Booking Window it removes all your blocks on the calendar. Gotta fix that. **What problems is Hostaway solving and how is that benefiting you?** Automating my owner statements and providing a repository for saving snow removal invoices, lawn care invoices, etc. And allowing me to add clean only properties on my HostAway Calendar. Before I had to two calendars, one for rental properties and one for clean only properties. By having both on one calendar I cut my work in half on that function, which allows me to automate and scale. ### 33. Automation and professionalism: a top-notch platform I recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Laureen J. | GERANT, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Hostaway?** Ease of use, the platform design, and customer support are top-notch. **What do you dislike about Hostaway?** not much, just small details that will be improved **What problems is Hostaway solving and how is that benefiting you?** set up a direct booking site ### 34. Krish Arandia was super helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan N. | Strategy @ Corporate and Investment Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Hostaway?** for connecting to channels - Krish Arandia was very helpful **What do you dislike about Hostaway?** can be complicated, will need to call support on some functions **What problems is Hostaway solving and how is that benefiting you?** PMS - it is helpful to manage multiple properties ### 35. Mateo the Filipino SuperMan **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni T. | Boss, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hostaway?** Integrating with Hostaway has been a great way for more exposure to many other platforms we otherwise would not have access to. Onboarding with Mateo has been fun, pleasurable and feel we won the lottery while working with Mateo thought out the process. Give that man a CAPE! **What do you dislike about Hostaway?** So far, the dashboard via the website is much more robust than the mobile app. For such a robust software, please create a seamless integration like you have helped us to integrate our listings. Sad to miss Mateo after our lovely onboarding experience. **What problems is Hostaway solving and how is that benefiting you?** Direct booking websites, increased visibility and all under 1 screen. ### 36. I have used multiple platforms. Hostaway is by far the best I have seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Broker/ STR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Hostaway?** I was working Pax tonight on a complicated issue that I had created by doing something wrong. They are always willing to help and have the best customer and technical support I have seen from any company. I have used multiple software platforms as a STR manager for 8 years, 55 properties, and over 3500 bookings! Hostaway is by far the best I have used and from start to finish they allow me to manage many properties successfully. **What do you dislike about Hostaway?** I have not found anything yet. I have used multiple other platforms and truly can attest that Hostaway has been by for a the best. **What problems is Hostaway solving and how is that benefiting you?** Hostaway allows me to manage many properties on different platforms at the same time, but there interface with the app is by far superior. I literally manage my business from my phone. There use of unique guest portals and integrated rental agreements is just one example of tools I did not have before that I absolutely needed. They are also constantly added 3rd party tools and there are literally over 100 to choose from. For example I own my cleaning company and we do everything on Breezeway which is seamlessly integrated with Hostway in real time. With 14 housekeepers running around there would be no other way for us to managed them without Hostaway integrated with our housekeeping software. ### 37. Listing Problem **Rating:** 4.0/5.0 stars **Reviewed by:** Ales B. | Rentals director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Hostaway?** I got an issue today, with a listing on AirBnb. I called the support, Jeriko answered, and he was of a great great help. Veri patient, leading me through all the steps. Thank you Jeriko. **What do you dislike about Hostaway?** I don't like very much, that when I am listing a new property on AirBnb I don't get the feed back of what is wrong. I am like blind, searcing for a possible mistake, which is the reason the listing don't get exported. It is also time consuming. Take a look on that please / Alex **What problems is Hostaway solving and how is that benefiting you?** Minly listing problems ### 38. A Centralized Hub for Managing All Properties **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | Integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Hostaway?** Centralized location to manage all properties **What do you dislike about Hostaway?** There was a slight learning curve to get used to the platform **What problems is Hostaway solving and how is that benefiting you?** Managing properties from afar ### 39. Excellent service, pure professionalism. **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Hostaway?** I've been using Hostaway for managing my short-term rental properties, and it has made a world of difference. The app's interface is clean and user-friendly, which makes managing multiple listings a breeze.Their customer support team has been responsive and helpful whenever I’ve needed assistance. Special thanks to Mel for all the help! Overall, Hostaway has helped streamline my operations, reduce manual work, and increase efficiency. Highly recommended for anyone managing multiple properties! **What do you dislike about Hostaway?** Until now there is nothing bad to mention. **What problems is Hostaway solving and how is that benefiting you?** Hostaway solves key problems like managing multiple listings across different platforms, preventing double bookings, and automating time-consuming tasks such as messaging and pricing adjustments. It also helps streamline team management and provides valuable insights for better decision-making. This benefits me by saving time, reducing errors, improving guest communication, and allowing me to focus on growing my business rather than getting bogged down in administrative work. ### 40. Channel Manager for professionals in the short or mid-term sector **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar P. | Co Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Hostaway?** After 5 months of use, its ease of handling is remarkable. Thank Melania Zappalà for all the help with onboarding and problem resolution, she is an excellent professional and we are very grateful to have had the luck to work with her. She is quick and decisive, and knows how to solve problems in an agile and effective way. Thank you Mel! Highlight all the available features to have TOTAL control of your business, including message automation, arrivals, as well as financial reports with net results of rents for each property, its direct booking website that helps position the company's personal brand and have bookings without booking engine commissions, the large number of booking engines you can work with, its integrations with software (dynamic pricing, traveler registration, smart locks, etc.). It is a very complete and professional PMS. **What do you dislike about Hostaway?** As such, I don't see any negative points other than it requires time and dedication to fully exploit all its advantages. **What problems is Hostaway solving and how is that benefiting you?** Net revenue calculations, especially when working differently with each property (own, property management with different percentages, or rent to rent). Automation of messages when you want to provide quality service and keep the guest informed quickly, the time saved in synchronizing calendars, in registering guests, in passing the travelers' registration to authorities. ### 41. Lionel was able to find a solution to my issue that I was told didnt have a solution. **Rating:** 5.0/5.0 stars **Reviewed by:** LizBeth P. | owner operator of small inn, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Hostaway?** Lionel and all the others I have spoken to have been very helpful, friendly and knowledgeable. Lionel is fantastic at his job. I am so thankful. **What do you dislike about Hostaway?** There is a glitch in the system I am told by customer support shouldn't be happening. Parent and child sync blocking when it shouldn't. **What problems is Hostaway solving and how is that benefiting you?** being on many platforms. having a humans help me when I need it makes it possible for me to stay with Hostaway. with out their gudance i would not be able to navagate setting up the system. ### 42. Amazing Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy-Ann B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Hostaway?** The platform has been a great addition to my company Areca Homes. Very user friendly, checks all the boxes of what one looks for in a property management tool. I use this system in my day 2 day operations. Some of my most valued features, 1. The Owner Statements 2. Financial Reporting 3. Unified Inbox 4. Seamless calendar synchronisation and reservation management It was super easy to implement, I was anticipating a long winded set up but that did not happen. Quick and easy! However, the part that was most important to me was the customer support. From my wonderful sales rep Aidan Downey to my SUPER fabulous Onboarding Specialist Gabriel Dickson. I am super satisfied, Gabriel listens attentively and is very knowledgeable, great people skills and makes the process 10x easier. Gabriel is the kind of worker that every company should be blessed with. **What do you dislike about Hostaway?** 1. The extra charges for QB integration 2. Unified Inbox doesn't work well with Expedia communications 3. Google translate not available thru app **What problems is Hostaway solving and how is that benefiting you?** Calendar Management Owner Statements Financial Report Unified communication ### 43. Josh’s Great Guidance Made Management Practice easy and streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Hostaway?** Josh was great- he really helped me out and gave good insite on how to best practive out managment **What do you dislike about Hostaway?** its not very customaizable and there needs to be more features added **What problems is Hostaway solving and how is that benefiting you?** automated messages ### 44. Onboarding with Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Hostaway?** Hostaway puts all the channels that we use into one place o streamline our reservation process. **What do you dislike about Hostaway?** Getting started with Hostaway is quite confusing at first, because there is so much that can be done with this software, and it isn't always straightforward on how to do things, and it is not a perfect system that can handle all things. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is managing all our rental channels into one place, so we don't have to remember which channels got what information, and no channel gets forgotten. It is also going to help our direct booking site, by making it easier for guests to book our properties without a lot of back and forth to secure payment for reservations. ### 45. Excellent Job **Rating:** 5.0/5.0 stars **Reviewed by:** Eugènia M. | Reservations / Listing Onboarding / Channels Optimization, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Hostaway?** It is really intuitive and easy to navigate through all the platform. Also they have an amazing support team, special mention to John Michael. He is always keen on resolving the issues quick and wiht a great attitude and clear explanation for dummies such as myself. **What do you dislike about Hostaway?** There are some funcionalities that would love to be improved,code sometimes does not meet design. But they are making an efford day by day. **What problems is Hostaway solving and how is that benefiting you?** Hostaway can centralize communication with our guests, have a good export listing time response for Airbnb & VRBO palfrorms, and it alows a great teamwork flow. Nice and Easy. A special mention to the calendar, wich is great and symple adding the monthly view and the yearly view is a huge daily help. ### 46. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Hostaway?** The helpful staff who assist with making a complex system work and easier to navigate. A special shout out to Krish, Emilio, and Joyce to name a few of the amazing people who are continuing to help grow my business. **What do you dislike about Hostaway?** The complexity of the software, and trying to find all the little tricks to make the system work for you. **What problems is Hostaway solving and how is that benefiting you?** managing multile listings, notifications, pricing and more from one place, which saves time ### 47. Great onboarding experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Marjorie D. | CEO/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Hostaway?** Excellent onboarding—very helpful! Smooth setup, amazing support! Great guidance every step! Super helpful onboarding specialist, Lionel Glover Jr! He's very knowledgeable, responsive & kind! **What do you dislike about Hostaway?** With anything new there is always a learning curve. Hostaway has a lot of features, which can be overwhelming at first. But once you're setup it takes time and patience. **What problems is Hostaway solving and how is that benefiting you?** Hostaway syncs across Airbnb, Vrbo, Booking.com, direct bookings and customizable automations and integrations! Also great scalability for multiple listings! ### 48. User-friendly and managed by truly great people! **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Hostaway?** User-friendly and managed by truly great people! The onboarding process was incredibly smooth—Fatih made everything seamless and helped us see just how beautiful the platform really is. Yes, the product is great, but an even bigger YES to the fact that people still make all the difference in a world full of automation and tech. **What do you dislike about Hostaway?** Nothing much so far. The platform is more on the positive side **What problems is Hostaway solving and how is that benefiting you?** Proper integrations, Task management. ### 49. Hostaway Onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Hostaway?** My wife and I recently joined Hostaway to manage our own vacation rentals as well as a few others we plan to manage. Bryann Miranda was extremely helpful during our onboarding sessions. He came prepared with a list of topics to cover and he was very clear in his explanations of those topics. When we had questions, he was patient and made sure our issues were solved before moving on. We would not feel nearly as prepared without him. Thanks Bryann! **What do you dislike about Hostaway?** For the remote locks, it can be difficult to tell which locks actually are compatible with Hostaway. When googling the locks listed under "supported devices", the same unit and model number rarely come up. It would be much easier if there were links under each that brought you directly to the respective company website to order that exact model. **What problems is Hostaway solving and how is that benefiting you?** Being able to have our own rentals and the rentals of those we manage their properties is huge. Having everything in one place is the biggest benefit. ### 50. Technically Dysfunctional Old Woman Successfully Onboarded by Superhero Hostaway Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** teya k. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Hostaway?** Functionality, customer support at all hours, number of features, the patience and excellent tutorage of Bryann, my onboarding expert (THANK YOU, BRYANN!!), and the helpful support from the Hostaway reps and support technicians. **What do you dislike about Hostaway?** So far my experience has been a positive one. I have no 'dislike' to share. The only 'downside' is an understandable one: length of time it sometimes takes to talk to a rep during busy times (but that's really an expected thing to happen and minor downside for lack of anything else I can come up with). **What problems is Hostaway solving and how is that benefiting you?** Team management, traffic control amongst listings/coming and going guests, improved tracking of incoming and outgoing messages, tasks, booking insights. The benefit has been a lightening of team members' loads, improved task and daily work management and improved organization of individual listings. ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+15%3A24%3A45+-0500&secure%5Bsession_id%5D=1e7ba995-d147-4540-ad26-65263e16ae51&secure%5Btoken%5D=d4b5ad7a59bdc79706bae6058df969c3c5dd849301ffcbbf36a3640bb6db3dae&format=llm_user) ## Hostaway Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Enso Connect](https://www.g2.com/products/enso-connect/reviews) - [KeyNest Lockers](https://www.g2.com/products/keynest-lockers/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.6/5.0 (107 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (71 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)