Hostaway Reviews & Product Details

I love Hostaway's 24/7 customer support team, as everyone has been super spectacular! The automations and AI features are great for streamlining tasks, and the integration with OTAs is a real time saver. The initial setup was a breeze, thanks to Ana Pilo who is so patient and knowledgeable. All support staff are amazing, but Jonis and Aki certainly are spectacular. Review collected by and hosted on G2.com.

Sometimes the wait times can be long with Hostaway's customer support. It would be great if they could add more staff during peak times or use AI to help troubleshoot while waiting for a representative. Review collected by and hosted on G2.com.

I like that all my messaging automation and schedules are in 1 place to edit and assign. I love that I can edit all my listings from ine page and be confident that it transfers to the platform correctly. I absolutely love the online onboarding sessions. It was extremely helpful. Review collected by and hosted on G2.com.

I with I had more control to add reservations and change messages from my phone. The computer is great but we are on the go alot and my phone is most accessible. Review collected by and hosted on G2.com.

Shaki is a god send to me! She helps me with all of my reports and financials within the Hostaway Platform. She helps me to understand how to do it and she's very patient with me. I enjoy working with her and appreciate all she does for me. Review collected by and hosted on G2.com.

The downside is the extra costs. I was disappointed to find out that there is an $8 dollar charge per property for adding automated keyless entry codes. Review collected by and hosted on G2.com.

Pam, our onboarding guide, was amazing. She did all our calls back to back and even spent extra time with us when needed, making the experience top notch. The onboarding process was easy-to-use with a step-by-step approach, and with Pam, it was super easy to set up. Review collected by and hosted on G2.com.

At first, our salesman didn't explain everything clearly. Then, when we started the onboarding process, our original support person wasn't willing to discuss our concerns and could only schedule us every 2 or 3 weeks. This was a problem because I flew down to my family's house to be part of the process, and my visit was only 9 days. Review collected by and hosted on G2.com.

The AI features and automation, along with the dynamic pricing, are the highlights for me. I like how I have guided throughout the process with the onboarding manager. At the beginning it was like a nightmare but thanks to Mel she patient enough to explain every aspect of the platform in a nice way Review collected by and hosted on G2.com.

Nothing at the moment, i am quite satisfied with the platform and with the onboarding. at first it seemed not much user friendly but maybe is because I am not tech savvy Review collected by and hosted on G2.com.

It offers all the features I need for my hosting activities, including financing functionality and an easy-to-use interface. I also like that it supports building a direct booking website and integrates smoothly with other tools. Overall, it exceeded my expectations. Review collected by and hosted on G2.com.

It takes some time to get used to it, and a few features require special attention. Review collected by and hosted on G2.com.

I love how Hostaway makes managing my property a breeze. The platform excels in making direct bookings easy and simplifies managing OTA listings and channels. The guest communication also becomes really easy with Hostaway. I really like the user interface; it's clean, and easy to use. Plus, managing the calendar and reservations through their app is incredibly straightforward. Initial setup was really easy, and their excellent customer service enhances the overall experience. Review collected by and hosted on G2.com.

It's been so easy, no complaints. Review collected by and hosted on G2.com.

Juli Ordonez was great. She was very detailed in her approach and held my hand throughout the entire process. We had four sessions, and she was truly knowledgeable and supportive, helping me through each step. I would recommend her without any hesitation. Review collected by and hosted on G2.com.

At the moment nothing that i don't like. Review collected by and hosted on G2.com.

They helped me get onboarded and start using the software. Juli was very helpful and guided me step by step, which made it possible for me to use the software—without that support, I don’t think I could have done it on my own. I’m grateful for Hostaway. Review collected by and hosted on G2.com.

At the moment, I don’t have anything I dislike. Review collected by and hosted on G2.com.

What I like about Hostaway is that everything I need is right there in one place. I don’t have to jump between other sites just to find information about my guests. Mateo was fundamental in my start up. He is very knowledgeable and friendly. Review collected by and hosted on G2.com.

I wish it were priced in Canadian dollars, and maybe a little more affordable overall. Review collected by and hosted on G2.com.