Conduit Reviews & Product Details

Conduit has fundamentally changed how we scale our property management business. We can now acquire and integrate new portfolios without hiring additional guest service staff, thanks to 60% automation. The AI handles routine inquiries flawlessly, maintains a 4.9 communication score, and enables our team to focus on high-value, proactive guest experiences like upselling, concierge services, and direct booking conversion. The documentation process also forced us to create operational playbooks, improving onboarding and consistency. Review collected by and hosted on G2.com.

There really haven't been any significant downsides. If anything, the main challenge was making sure the team understood AI wasn't replacing their jobs, but that was solved with clear communication and has ultimately improved morale and job satisfaction. I would love to see Conduit expand to handle homeowner, vendor, and cleaner communication in the future. Review collected by and hosted on G2.com.

I love how Conduit drastically reduced our support costs, improved guest response times from nearly an hour to just 2 minutes, and made the hotel operation genuinely passive. The AI-powered support means I spend far less time on Slack or putting out fires, and guest satisfaction has gone up. The operational improvements directly boosted our NOI and even added over $500,000 in asset value, making Conduit a key pillar in our tech stack and sales process. Review collected by and hosted on G2.com.

Honestly, there’s not much to dislike. If anything, the only challenge is keeping up with the rapid improvements in AI and tech, but Conduit’s pace of innovation is a major reason I chose them in the first place. I haven’t encountered significant negatives so far. Review collected by and hosted on G2.com.

I genuinely love using Conduit because it makes guest communication much easier to manage, especially in a fast-moving hospitality operation. I first started using Conduit with my previous client back in 2024, and it quickly became an important part of our daily workflow. Because of that positive experience, I introduced Conduit to my new client in 2025 as well.

What I appreciate most is how it centralizes communication, improves team visibility, and helps us stay on top of guest inquiries and follow-ups. It reduces missed messages and allows the team to work more efficiently. I also really love the workflows feature because it allows us to automate certain processes and repetitive tasks, making things easier, faster, and more consistent for the team.

I also love that Conduit continues to release new features and improve the platform, which shows that they listen to users and understand operational needs. Their support team is also one of the best. Whenever we encounter an issue or need help, they are responsive, reliable, and very helpful in assisting us. Review collected by and hosted on G2.com.

There is really nothing major that I dislike. Like any platform, there may be occasional adjustments or learning curves when new features are added, but the support team is always quick to assist and guide us whenever needed. Review collected by and hosted on G2.com.

I loved how Conduit AI allowed us to automate 80-85% of guest messaging, eliminate human error, and scale our portfolio by 75 units without hiring extra staff. The platform also drove significant cost savings—about $22,000 per month—and excelled at upselling services like early check-in and late check-out, which our human staff often hesitated to do. Review collected by and hosted on G2.com.

Honestly, I haven't encountered any significant downsides with Conduit AI so far. The transition was swift and even under crisis conditions, the platform handled the switch impressively. If anything, it required a mindset shift for the team, but that was more about internal change management than the product itself. Review collected by and hosted on G2.com.

I think the customization of Conduit AI is fantastic because all of the workflows offer endless possibilities. The customizable aspect means the software can be tailored to suit or meet the specific needs of any business. It really feels like a developer tech forward company, unlike a lot of the other software in the short-term rental space that seem a bit slow. Conduit AI truly feels developer-first. There are a lot of new features and customization options, which I really appreciate. The specific workflows and integrations with different platforms are very valuable to us. Also, Conduit AI doesn’t try to do everything but focuses on getting things right, which I value—like their communication, workflows, integrations, centralization, and AI suggestions. I have already recommended Conduit AI to a bunch of people, so I would rate it nine or 10 out of 10. Review collected by and hosted on G2.com.

There's no app, which would be really helpful for our community because not all of our operation team is behind the computer. Some of them are on the move, so there's no way for them to get proper notifications when a guest is reaching out. We also don't have 24/7 coverage with our virtual assistants yet. The self-onboarding process was a bit complex for such a new platform, and it would have been easier with a kind of personal onboarding explaining the platform. Review collected by and hosted on G2.com.

I like that I'm able to constantly update Conduit AI, and it pulls the most accurate information from our Notion database. It serves as a buffer between guests and our team, saving us time from responding to every little question by having a lot of the answers already in the information it has. Additionally, the initial setup was great. Review collected by and hosted on G2.com.

I'd love to be able to plug it into my agents. Because then we can not have to manually update it, but if we can have our agents on our end be pushing updates from our internal communications, like via Slack or emails or other things. Review collected by and hosted on G2.com.

I definitely appreciate the interface of Conduit AI, the connection, and also the team's attitude towards creating a product that is truly useful. The user experience is quite smooth and I like having connectors, even with previous versions. Moreover, the direct connection with custom PMS is a great advantage. Review collected by and hosted on G2.com.

Yes, there are definitely problems with Conduit AI, especially with the non-native integration. The integration with the PMS we use has issues, particularly with bureaucratic billing matters like crossbooking. The integration with EPIK also doesn't work well: it doesn't recognize the booking status, so those responding to guests don't know if the guest has paid or completed the online check-in. We resolved these issues by developing custom tools. The integrations initially didn't work well, and we had to manually enter the information, which would have been easier if they had been smoother from the start. Review collected by and hosted on G2.com.

I love that Conduit AI offers 24/7 messaging, which is a huge advantage for managing 25 listings in my short-term rental business. It's also very helpful to have my virtual assistants use Conduit AI to respond to guests, as the AI agent can search the knowledge base of our listings and policies much faster than they can. Guests receive their messages quickly and efficiently around the clock, and my team can review and tweak them as needed. After hours, the agent handles responses and alerts me if something needs attention. This setup has allowed us to scale our business without increasing labor costs. Additionally, Conduit AI integrates seamlessly with our PMS, Guesty, as well as Slack, and the initial setup was very easy since all the information comes from our PMS. Review collected by and hosted on G2.com.

Additional access to the team and docs to help me and my team learn more about the system would be great. Documentation on how to use all of the features as intended would be helpful. Sometimes you really have to go in and tinker or play around with it to learn it. Review collected by and hosted on G2.com.

I use Conduit AI for guest support 24/7, and it helps my support team stay consistent by tracking issues. The automation it provides for my 20+ vacation rental properties is fantastic, and it enhances the guest experience around the clock. I appreciate the consistent level of professionalism they show, and how it gets better over time. It's great that my guests can get the support they need at any hour, while my support agents receive insights and consistent information, even when property details vary. The initial setup was extremely simple; we just connected our existing Notion knowledge bases for each property. Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike. It just works. Review collected by and hosted on G2.com.

I love how Conduit AI automated 96% of our guest communications, freeing my team from repetitive tasks like sending Wi-Fi codes and check-in instructions. The system delivers consistent, accurate, and near-instant responses around the clock, which improved guest ratings and allowed my staff to focus on upselling and business development. The AI is transparent about missing information, making it easy to systematically improve performance. Review collected by and hosted on G2.com.

Honestly, there’s little to dislike. The only challenge was the initial training phase, where we had to fill in gaps in the AI’s knowledge base, but this process was straightforward and rewarding as we saw rapid improvements. Review collected by and hosted on G2.com.