# Guesty vs Hostaway Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hostaway excels in customer support, with many users highlighting the exceptional service provided by their team. One user mentioned, "John Bassey was very knowledgeable and patient," which reflects the overall satisfaction with Hostaway's support.
- **Users say** that Guesty offers a more intuitive user experience, particularly in property management. A recent user praised the platform for bringing all their accounts together, stating, "It helps bridge communication between guests, owners, and property managers, keeping everyone on the same page."
- **Reviewers mention** that Hostaway's automation features significantly simplify rental management, saving users valuable time. One user noted, "Hostaway has significantly simplified my rental management by automating many tasks," which highlights its efficiency in daily operations.
- **According to verified reviews** , Guesty shines in its ease of use, with users appreciating the straightforward onboarding process. A user remarked on the "amazing team" and "very intuitive tools," indicating a smooth transition to the platform.
- **G2 reviewers highlight** that while both platforms have strong integration capabilities, Guesty received higher marks for its inventory management features. Users noted that Guesty’s tools are particularly effective, with one stating, "Amazing team, best technology," which underscores its robust functionality.
- **Users report** that Hostaway's calendar management is a standout feature, with many relying on it across multiple platforms. One user emphasized, "A calendar across many platforms that we can rely on," showcasing its effectiveness in managing bookings seamlessly.



---
## Frequently Asked Questions

### What is the difference between Guesty vs Hostaway?

Hostaway stands out over Guesty with a higher G2 rating, more reviews, and stronger Quality of Support scores, while both products are most popular with small businesses and offer similar Ease of Setup.

| [Guesty](https://www.g2.com/products/guesty/reviews) | [Hostaway](https://www.g2.com/products/hostaway/reviews) |
| --- | --- |
| 4.6/5 (122 reviews) | 4.8/5 (415 reviews) |
| Small-Business | Small-Business |
| 8.6 | 8.6 |
| 8.9 | 9.5 |
| Centralized operations and robust integrations | User-friendly interface and exceptional support |



### How do the pricing models of Guesty and Hostaway compare?

Hostaway is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Guesty.

- **Guesty:** Reviewers frequently mention that Guesty can be expensive for smaller property managers, with some noting that the fees add up and may be challenging to justify for businesses with tighter budgets.
- **Hostaway:** Reviewers describe Hostaway's pricing as fair, especially considering the level of support provided, and highlight cost savings from built-in dynamic pricing and reduced need for separate tools.
- **Switching reasons:** Several reviewers cite switching to Hostaway for lower software costs and better value, particularly due to integrated features that replace separate paid tools.



### What are the best alternatives to Guesty and Hostaway?

Lodgify, Hosthub, and Guesty are the top alternatives to Hostaway.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Guesty](https://www.g2.com/products/guesty/reviews) | 4.6/5 (122 reviews) | Small-Business | Expensive for smaller operators | Centralized operations and robust integrations |
| [Hostaway](https://www.g2.com/products/hostaway/reviews) | 4.8/5 (415 reviews) | Small-Business | Fair pricing, cost savings from built-in features | User-friendly interface and exceptional support |
| [Lodgify](https://www.g2.com/products/lodgify/reviews) | 4.2/5 (71 reviews) | Small-Business | — | Direct booking website builder |
| [Hosthub](https://www.g2.com/products/hosthub/reviews) | 4.7/5 (28 reviews) | Small-Business | — | Reliable channel synchronization |



### Which Channel Management features should I prioritize when comparing Guesty and Hostaway?

Buyers comparing Guesty and Hostaway should prioritize Calendar Management, Integrations, Automation, Reporting, and Support.

- **Calendar Management:** Calendar is the most frequently mentioned feature in reviews for both products, with reviewers consistently highlighting its importance for multi-channel synchronization and avoiding double bookings.
- **Integrations:** Guesty is cited for integrations with Airbnb (15 all-time mentions), Beyond (5), and Breezeway, while Hostaway is cited for Airbnb (41 all-time mentions) and direct booking website integrations.
- **Automation:** Both products receive positive feedback for automating guest messaging, pricing, and operational tasks, with reviewers noting significant time savings.
- **Reporting:** Reviewers value robust reporting and analytics, especially for owner statements and financial tracking, with both products offering these features.
- **Support:** Hostaway scores higher on Quality of Support (9.5 vs 8.9), with reviewers frequently praising its onboarding and ongoing assistance.



### What are the pros and cons of Guesty vs Hostaway?

Hostaway's headline strength is exceptional support and user-friendly design, while Guesty is praised for centralized operations and robust integrations.

- **Guesty strengths:** Centralized operations, robust integrations with major OTAs and third-party tools, powerful automation, and a unified calendar and inbox.
- **Guesty trade-offs:** Reviewers note higher costs for smaller operators, a learning curve for new users, and occasional challenges with support responsiveness and billing.
- **Hostaway strengths:** Exceptional customer support (Quality of Support 9.5), user-friendly interface, reliable calendar synchronization, and cost savings from built-in features like dynamic pricing and direct booking websites.
- **Hostaway trade-offs:** Some reviewers mention a learning curve due to the platform's depth, occasional long support wait times, and a desire for more customization in certain areas.



### Is Guesty or Hostaway better for small businesses?

Hostaway is the better fit for small businesses, with a higher G2 rating and stronger small-business reviewer sentiment.

- **Guesty:** Small-Business is the largest segment, but reviewers frequently mention that pricing can be a challenge for smaller operators.
- **Hostaway:** Small-Business is the largest segment, and reviewers consistently highlight fair pricing, ease of use, and strong support as advantages for small businesses.



### Which Channel Management platform has better integrations?

Guesty and Hostaway are both highly rated for integrations, with Guesty showing broader third-party integration mentions and Hostaway leading in Airbnb integration mentions.

- **Guesty:** Airbnb (15 all-time mentions), Beyond (5), Breezeway (recent reviews).
- **Hostaway:** Airbnb (41 all-time mentions), direct booking website integrations (recent reviews).



### How do Guesty and Hostaway compare on customer support?

Hostaway leads Guesty on Quality of Support by a material margin, with a 0.6-point advantage (9.5 vs 8.9).

- **Guesty:** Reviewers describe support as helpful and knowledgeable, with positive experiences during onboarding, but some note challenges with responsiveness and billing resolution.
- **Hostaway:** Reviewers consistently praise Hostaway's support team for being available, knowledgeable, and patient, with many citing exceptional onboarding and ongoing assistance.



### Which is easier to implement, Guesty or Hostaway?

Guesty and Hostaway are rated equally on Ease of Setup, both scoring 8.6, with reviewers describing straightforward onboarding for both platforms.

- **Guesty:** Reviewers report that setup is generally easy, especially with support from onboarding specialists, though some mention a learning curve for complex configurations.
- **Hostaway:** Reviewers highlight a smooth and helpful onboarding process, with knowledgeable specialists guiding them through setup and configuration.



### Which product has better Calendar?

Hostaway is favored for Calendar, with more reviewers citing its reliability and synchronization across platforms.

- **Guesty:** Calendar is frequently praised for multi-channel management and planning, with reviewers highlighting its unified view and automation capabilities.
- **Hostaway:** Calendar is the most cited feature, with 41 all-time mentions for Airbnb integration, and reviewers consistently describe it as reliable for synchronizing bookings and preventing double bookings.



| | Guesty | Hostaway | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 133 | 431 | 
| **Largest Market Segment** | Small-Business (87.2% of reviews) | Small-Business (98.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Guesty

Pros:
- Booking Management (8 reviews)
- Customer Support (8 reviews)

Cons:
- Booking Issues (4 reviews)
- Setup Difficulties (4 reviews)

### Hostaway

Pros:
- Customer Support (28 reviews)
- Ease of Use (23 reviews)

Cons:
- Missing Features (6 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Guesty | Hostaway | 
|---|---|---|
  | **Meets Requirements** | 9.1 (81 reviews) | 9.2 (346 reviews) | 
  | **Ease of Use** | 9.1 (80 reviews) | 8.9 (354 reviews) | 
  | **Ease of Setup** | 8.7 (67 reviews) | 8.6 (310 reviews) | 
  | **Ease of Admin** | 8.8 (42 reviews) | 8.9 (164 reviews) | 
  | **Quality of Support** | 8.9 (79 reviews) | 9.5 (342 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (42 reviews) | 9.3 (161 reviews) | 
  | **Product Direction (% positive)** | 9.2 (76 reviews) | 9.3 (320 reviews) | 

---
## Pricing

### Guesty

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Hostaway

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Channel Management

| Product | Score | Reviews |
|---|---|---|
| **Guesty** | 9.0/10 | 71 |
| **Hostaway** | 9.0/10 | 260 |

#### Administration

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Integrations** | 9.3 (48 reviews) | 9.1 (221 reviews) | 
| **Inventory Management** | 9.2 (23 reviews) | 8.9 (176 reviews) | 
| **Automation** | 9.3 (41 reviews) | 9.2 (206 reviews) | 
| **Calendar** | 9.1 (37 reviews) | 9.4 (201 reviews) | 
| **Reporting & Analytics** | 8.5 (33 reviews) | 9.0 (195 reviews) | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Partner Management** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Channel Analytics** | Not enough data | Not enough data | 

#### Booking Management

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Booking Aggregation** | 9.6 (23 reviews) | 9.2 (142 reviews) | 
| **Booking Engine** | 8.6 (22 reviews) | 9.0 (149 reviews) | 
| **Rate Setting** | 9.3 (21 reviews) | 8.7 (140 reviews) | 

#### Booking Management

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Booking Aggregation** | 9.5 (31 reviews) | 9.3 (189 reviews) | 
| **Booking Engine** | 8.8 (30 reviews) | 9.0 (196 reviews) | 
| **Rate Setting** | 9.2 (28 reviews) | 8.8 (184 reviews) | 

#### Administration

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Inventory Management** | 9.4 (15 reviews) | 9.0 (134 reviews) | 
| **Integrations** | 9.4 (37 reviews) | 9.0 (161 reviews) | 
| **Automation** | 9.4 (31 reviews) | 9.1 (151 reviews) | 
| **Reporting & Analytics** | 8.6 (22 reviews) | 8.9 (142 reviews) | 
| **Calendar** | 9.0 (26 reviews) | 9.2 (145 reviews) | 

#### Marketing

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Marketing Tools** | 8.5 (22 reviews) | 8.7 (171 reviews) | 
| **Online Reputation Management** | 8.6 (18 reviews) | 8.8 (168 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Online Reputation Management** | 8.8 (15 reviews) | 8.6 (130 reviews) | 
| **Marketing Tools** | 8.3 (15 reviews) | 8.6 (127 reviews) | 

#### Additional Functionality

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Email Templates** | Not enough data | Not enough data | 
| **Partner Portal** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Dynamic Pricing** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Multi-Channel Campaigns** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 

### Hotel Revenue Management Systems (RMS)

| Product | Score | Reviews |
|---|---|---|
| **Guesty** | 9.0/10 | 7 |
| **Hostaway** | N/A | N/A |

#### Rate Management

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Real-Time Pricing** | 9.0 (7 reviews) | Not enough data | 
| **Group Bookings** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Price Control** | 9.2 (6 reviews) | Not enough data | 

#### Data Tools

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Reporting** | 8.7 (5 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (5 reviews) | Not enough data | 
| **Stack Integration** | Not enough data | Not enough data | 

#### User Tools

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Task Automation** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Customer Insights** | Not enough data | Not enough data | 

#### Agentic AI - Hotel Revenue Management Systems (RMS)

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Vacation Rental

| Product | Score | Reviews |
|---|---|---|
| **Guesty** | N/A | N/A |
| **Hostaway** | 8.2/10 | 39 |

#### Agentic AI - Vacation Rental

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (34 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (35 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (30 reviews) | 
| **Decision Making** | Not enough data | 8.4 (33 reviews) | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Guesty | Hostaway | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Rate Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Guest Check-in/Check-out** | Not enough data | Not enough data | 
| **Website Management** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Owner Statements** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Multi-Property** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Property Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Housekeeping Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **For Vacation Rentals** | Not enough data | Not enough data | 
| **Guest Experience Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Short/Long Term Rental** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Guest Communications** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Reservations Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), [Vacation Rental Software](https://www.g2.com/categories/vacation-rental)

**Unique to Guesty (1):** [Hotel Revenue Management Systems (RMS)](https://www.g2.com/categories/hotel-revenue-management-systems-rms)



---
## Reviewer Demographics

### By Company Size

| Segment | Guesty | Hostaway | 
|---|---|---|
| **Small-Business** | 87.2% | 98.4% | 
| **Mid-Market** | 12.8% | 1.6% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Guesty

- **Hospitality:** 60.2%
- **Real Estate:** 19.4%
- **Leisure, Travel & Tourism:** 9.7%
- **Commercial Real Estate:** 2.2%
- **Accounting:** 2.2%
- **Marketing and Advertising:** 1.1%
- **Market Research:** 1.1%
- **Management Consulting:** 1.1%
- **Information Technology and Services:** 1.1%
- **Consumer Services:** 1.1%
- **Other:** 1.1%

#### Hostaway

- **Hospitality:** 45.5%
- **Real Estate:** 29.9%
- **Leisure, Travel & Tourism:** 12.4%
- **Accounting:** 2.7%
- **Commercial Real Estate:** 1.5%
- **Management Consulting:** 1.2%
- **Entertainment:** 0.7%
- **Investment Management:** 0.7%
- **Consumer Services:** 0.5%
- **Marketing and Advertising:** 0.5%
- **Other:** 4.2%

---
## Alternatives

### Alternatives to Guesty

- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.3/5 stars (80 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.8/5 stars (271 reviews)
- [Smoobu](https://www.g2.com/products/smoobu/reviews) — 3.9/5 stars (14 reviews)
- [OwnerRez](https://www.g2.com/products/ownerrez/reviews) — 5.0/5 stars (23 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (155 reviews)
- [Hostify](https://www.g2.com/products/hostify/reviews) — 4.8/5 stars (20 reviews)
- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (285 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (63 reviews)
- [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) — 4.2/5 stars (41 reviews)

### Alternatives to Hostaway

- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.3/5 stars (80 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.8/5 stars (271 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (155 reviews)
- [OwnerRez](https://www.g2.com/products/ownerrez/reviews) — 5.0/5 stars (23 reviews)
- [Hostify](https://www.g2.com/products/hostify/reviews) — 4.8/5 stars (20 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (63 reviews)
- [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) — 4.2/5 stars (41 reviews)
- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (285 reviews)
- [Uplisting](https://www.g2.com/products/uplisting/reviews) — 4.5/5 stars (16 reviews)

---
## Top Discussions

### Guesty

No discussions available for this product.

### Hostaway

- Title: [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) — 1 comment
  > **Top comment:** "Toranto Canada? "
- Title: [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) — 1 comment
  > **Top comment:** "It was $440 for my 11 listings. It will cost me half at my next PMS for equal to better features"
- Title: [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Wheelhouse makes my use of Hostaway even easier with smart pricing"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/guesty-vs-hostaway)