Hostaway Pricing Overview

Support was handled promptly, and follow-up was excellent by Krish. She assisted me with making some financial charges and was very polite. Review collected by and hosted on G2.com.

Nothing negative to say about the reservation system or support. Review collected by and hosted on G2.com.

There was one tech support woman who helped me a lot but when serous problems occurred that she couldn’t help me with, the senior support techs blew me off. I liked the price synching options but you can get that with dynamic price softwares without integrating your properties to Hostaway. Review collected by and hosted on G2.com.

HostAway’s onboarding specialist rushed the integration process and failed to inform me that I needed to upmark my prices for Airbnb by 15% to account for new fees. I was also misinformed that this adjustment wasn’t necessary for Airbnb. This cost me $1271.44 in financial losses over 3 bookings until I caught it. Their lack of transparency, unprofessional support, and mishandling of key issues was outrageous—such as importing two of my properties into the wrong VRBO account and deleting the original account—caused major disruptions including having to spend close to 20 hours over 3 days on the phone right before Christmas to try to fix it, to no avail. It’s still not resolved and had to recreate a brand new VRBO account for the customer I was a cohost for, losing all previous data for that property. Additionally, their failure to sync my calendar settings correctly during integration extended my availability from 9 months to 23 months, resulting in an unwanted booking, and they never informed me of this error until I got a new booking on the day after Christmas. then after i gave them my written 30 days notice I was told 9 days later that it wasn’t valid until I was fully disconnected. Which per y contract, I signed, it says only that I must give 30 days written notice. ALSO I WAS TOLD THEY DO NOT HAVE A LOCATION IN AUSTRALIA THEREFORE WE HAVE NO WAY TO ENFORCE AUSTRALIAN LAWS ON THEM. - READ THE TERMS CAREFULLY- THEY ARE NOT LIABLE FOR ANYTHING EXEPT GROSS NEGLEGENCE BUT IF THEY DO NOT HAVE AN OFFICE IN THE COUNTRY YOU OPERATE IN, YOU CAN DO NOTHING ABOUT IT. BE VERY CAREFUL!

Their gross negligence, conflicting information and failure to resolve problems caused financial losses, wasted time, and a huge amount of unnecessary stress. It was rife with extreme stress, frustration, and nothing but one problem after the next. The seniors blew me off leaving tech support scrambling to help me with no resolutions to anything that happened. The onboarding specialist rushed me through the process and gave incorrect information leading to financial loss, they refuse to reimburse. the senior tech support were completely unhelpful, brushed me off and even tried to coerce me into staying, by forcing me to disconnect before I could put my 30 days notice but not helping me do it, which I needed. Review collected by and hosted on G2.com.