Averages based on real user reviews.
1 month
7 months
14%
Joyce has been absolutely fantastic to deal with, super helpful absolute assert to Hostaway. Review collected by and hosted on G2.com.
My only dislike is the automatic changes that are made regarding AirBnB's nightly rate plan... Review collected by and hosted on G2.com.
It appears that hostaway updated my review score without my consent and also removed some of the content in my original review. Review collected by and hosted on G2.com.
Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. This was critical as as a business owner, I could not see what was happening on my account when I had active reservations. Hostaway also has lots of hidden fees which I wasn't aware of prior to using it initially. Firstly, they take a % of the booking fee for direct bookings (despite calling it a free booking engine). This means we now have to go out of hostaway to handle payments for direct bookings, which really defeats the purpose of using it. We were also forced to switch to Airbnb's 15% host only fee, which wasn't made clear prior to starting. We took advantage of lots of extra features such as smart lock integrations, but this is just an additional fee on top of the smart lock subscription fee we already pay to the smart lock provider. This seems unreasonable. So, in summary, I would say the product has been helpful in scaling listings, however, we are now looking elsewhere. I recommend comparing the actual running costs of this software with other providers, and agreeing an SLA where it is not possible to be locked out of your account Review collected by and hosted on G2.com.
