HCL Commerce Insights Reviews & Product Details


What is HCL Commerce Insights?

HCL Commerce Insights empowers merchandisers, product managers and marketers with powerful insights into how the business is performing and where to focus and take action. Through a contextual experience, business users are taking action based on informed online merchandising decisions to win business, build customer loyalty and drive profits.

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HCL Commerce Insights Profile Details

HCL Commerce Insights Profile Details

Vendor
HCL Technologies
Company Website
Year Founded
1991
Total Revenue (USD mm)
112
HQ Location
Noida, India
Ownership
HCLTECH.NS
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
136,649
Twitter
@hcltech
Twitter Followers
417,806
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HCL Commerce Insights Reviews

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1-25 of 29 total HCL Commerce Insights reviews

HCL Commerce Insights Reviews

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1-25 of 29 total HCL Commerce Insights reviews
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Assistant Director of Leadership Annual Giving
Philanthropy
Mid-Market
(51-200 employees)
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"IBM software review"

What do you like best?

The interface is great. Very user friendly, and easy to show others. Integrates well with other applications. I also have recommended this platform to many people in industries such as sales, fundraising, recruiting, or anything else which is externally oriented, dealing with people, clients, or constituents.

What do you dislike?

I dislike the fact that I have to sometimes lookup how to use certain functions is a little annoying. Other than that, no dislikes. I also dislike that customer service doesn't quickly direct me to the answers I'm looking for. If that were the case, I feel it would take this to the next level.

Recommendations to others considering the product:

Keep up the great work. IBM has shown us and other users alike that they are concerned with putting out the best applications in order to meet the business demands in many different sectors. That is the key factor which takes a good application to a great one. Not to mention, IBM has been at the forefront of cutting edge technology since computers started to be a domestic presence.

What problems are you solving with the product? What benefits have you realized?

Better outbound sales calls and results. Better customer interactions. Better customer service overall. We are also solving new problems we didn't know we would have. Such as how to see better prospects regarding what we are looking for from them. To ask for more money, we have to make sure we are visiting the correct people, asking for the correct amount of money, and stewarding them correctly.

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raul martinez
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"a good navigation concept"

What do you like best?

As such it allows traders the flexibility to streamline data and business analysis with a combined view. If you want to average results, this online tool will provide commercial metrics for making vital decisions for the business, it allows you to configure the users, and the roles that influence each one of them.

What do you dislike?

A bit difficult to perform the integration, it will become important for your business knowing how to handle it 100%

Recommendations to others considering the product:

I recommend it

What problems are you solving with the product? What benefits have you realized?

With Watson Commerce, the companies can see the real data and thus be able to compare them, you can download the information in a spreadsheet.

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Real Estate Professionals
Real Estate
Mid-Market
(51-200 employees)
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"Powerful insights"

What do you like best?

It unleashes the power of AI in eCommerce and allows merchandisers to analyse and fully understand their business. It is user friendly and easy to use even for first time users. Offers great analytics.

What do you dislike?

Some feature could be really hard to implement. Other than that, I feel that IBM Commerce Insights is flawless.

Recommendations to others considering the product:

Definitely a great tool to have for those who intend to increase efficiency in their merchandising operations.

What problems are you solving with the product? What benefits have you realized?

Allowed us to streamline customer experience.

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Digital Marketing Coordinator - Ops
Consumer Goods
Enterprise
(1001-5000 employees)
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"Commerce driven by Facts"

What do you like best?

The capability to go beyond the descriptive analytics, it really everages the outcome of the analysis.

What do you dislike?

The fact that we as Customers need to make sure we supply with enough data the machine so the machine can provide us recommendations

Recommendations to others considering the product:

What it hasn't been measured it can't be controlled, what its't controlled in can't be improved

What problems are you solving with the product? What benefits have you realized?

The course of our b2b strategy through an ecommerce that looks and feels as b2c

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Industry analyst
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"IBM great program!!! Extremely helpful in the consulting world. "

What do you like best?

It’s a great program, very helpful in any line of consulting

What do you dislike?

There was some lagging at times, it could use a more user friendly interface. For new users it can be difficult to navigate.

What problems are you solving with the product? What benefits have you realized?

it can be difficult to introduce new users to the program because of the more complicated interface so it can make training new employees difficult if they do not have prior knowledge of the program

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C
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"love the concept but not completely in tune with retail sites and navigation"

What do you like best?

The concept of having an assistant who can digest the analytics data and provide the resulting recommendations and action items to business users in an actionable form is great.

What do you dislike?

The fact that it does not cater to site navigation that is based on search . Most of the WCS sites leverage search and search rule based navigation and not categories that are directly merchandised by users manually. Insights for search driven merchandising would be great.

What problems are you solving with the product? What benefits have you realized?

Takes away the manual grunt of the day to day merchandising aspects from the Business users,. Provides consolidated and actionable data to merchandisers.

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Chief Executive Officer
Marketing and Advertising
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM Has Done It Again "

What do you like best?

Exceptional product. Easy to navigate through. Love what IBM has done to simplify the commerce sector

What do you dislike?

Limitations due to customization. Wish a few more features were added.

Recommendations to others considering the product:

Watch tutorial videos. Call in to speak with their experts so you are maximizing the results / capabilities.

What problems are you solving with the product? What benefits have you realized?

Simplifying the tracking from one dashboard. Ability to track several products / campaigns.

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Senior Manager, Digital Engineering
Internet
Enterprise
(1001-5000 employees)
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"Insights Powers Merchandising"

What do you like best?

Commerce Insights gives our merchandisers the ability to see all the relevant data in one interface and make decisions in real-time to react to changing business conditions and KPIs.

What do you dislike?

Technically, there are some challenges to the integration with Watson Commerce.

What problems are you solving with the product? What benefits have you realized?

Increased efficiency for merchandisers. Increased conversion by presenting customers with relevant products earlier in their journey.

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UC
Small-Business
(2-10 employees)
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"Couldn’t think of a better tool "

What do you like best?

I love that I am able to Identifiy trends and alerts. From an analytical perspective this is helpful identifying consumer behavior.

What do you dislike?

I wish I could think of an area of improvement. I guess ideally I would like to know the history and time of when the consuming was browsing/purchasing. This would allow me to understand when buying habits were more frequent.

What problems are you solving with the product? What benefits have you realized?

Being in the e-commerce business, IBM commerce has been a functional tool where I can track and identify consumer purchases. Without this, I wouldn’t know how to psychologically target my clients

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Student
Enterprise
(10,001+ employees)
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"IBM"

What do you like best?

THere are so many different functions that can be used to help the merchandising functions to be optimal for businesses and consumers.

What do you dislike?

To initially set up it is somewhat of a hassle.

What problems are you solving with the product? What benefits have you realized?

We have used the functions to check for key performance issues within the business and assess for areas of improvement

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Student assistant
Enterprise
(1001-5000 employees)
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"Helpful too keep up to date"

What do you like best?

It is easy to navigate the website and helps the older people in our office keep up to date.

What do you dislike?

It is sometimes slow but that could be an issue on our end.

What problems are you solving with the product? What benefits have you realized?

It helps keep everything organized, saves paper, and helps us help our guests much faster and efficiently.

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E
Small-Business
(11-50 employees)
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"The power of AI in commerce"

What do you like best?

With a small ecommerce team manages multiple regional websites Commerce INsights really helps us achieve a merchandising strategy for our online store. The ease in its sequencing and use allows for our team members to focus on the product strategy and less the day to day work sequencing "best sellers" for instance to the best positions on the webpages.

What do you dislike?

It can like any application be a little "funky" at times with time outs and system not recongizing a save

What problems are you solving with the product? What benefits have you realized?

Ecommerce merchandising strategy

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U
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"Great Insights"

What do you like best?

I love that it targets all this data and shares it to you so that you can target customers or target certain people to your online mission.

What do you dislike?

Ultimately the price was what drove my bosses away and decided to go to Sdobe analytics instead.

What problems are you solving with the product? What benefits have you realized?

It gives you valuable information on the fly. Allowing you to target customers for sales and gives you the information necessary to make a good connection and valuable transaction. Adobe does this as well.

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Sales
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"Empowering Merchandising"

What do you like best?

The ability to see real-time performance data. This gives you the ability to forecast appropriately.

What do you dislike?

Some challenges with the integration of the system.

What problems are you solving with the product? What benefits have you realized?

Determining not only appropriate merchandising but also inventory for our products.

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U
Small-Business
(11-50 employees)
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"IBM Commerce is a MUST HAVE"

What do you like best?

I love the B2B integration on IBM Commerce. It really helps us tailor our efforts and data.

What do you dislike?

The payments within the software could use some updating. Just a few tweaks to ensure more fraud protection.

Recommendations to others considering the product:

I would recommend attending seminars on how to maximize your understanding of the B2B modules.

What problems are you solving with the product? What benefits have you realized?

Our customer analytics team is really able to narrowly tailor what needs to be marketed to various audiences.

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A
Small-Business
(2-10 employees)
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"One of the bests SaaS out there"

What do you like best?

It´s a must tool if you work on the ecommerce enviroment. This software allows you to have a lot of different programs on the same place rather than logging in to your separate third-party softwares.

What do you dislike?

If i have to say something bad, I would say the price is a bit high for small business.

What problems are you solving with the product? What benefits have you realized?

We had a low CTR/sales ratio that was really improved by this tool

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EA
Enterprise
(5001-10,000 employees)
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"The power of Commerce Insights"

What do you like best?

I like that it acts as a merchandising portal, allowing the merchandisers to quickly and easily understand their business.

What do you dislike?

I wish that I could teach Watson to enable it to learn what insights are most important to our business.

What problems are you solving with the product? What benefits have you realized?

Improved our ability to react to trends and to be better merchandisers,. It has done this by putting all information needed to run the business in one spot.

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Manager
Small-Business
(11-50 employees)
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"Smart insights for retailing"

What do you like best?

Like most IBM products, IBM CI is smart and provides great values to our business.

What do you dislike?

When comparing with salesforce, IBM CI doesn't provide the best price.

What problems are you solving with the product? What benefits have you realized?

retail analysis

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U
Validated Reviewer
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"Great experience with IBM commerce insights "

What do you like best?

I really like the global access system that is set in place for client and the company themselves to view business data along with the troubleshooting conflicts and analytics of the business.

What do you dislike?

The charge can be very costly to many companies and small businesses in the community.

What problems are you solving with the product? What benefits have you realized?

The fact that IBM collects all the data and analysis and compiles it easier for me to view.

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UM
Enterprise
(1001-5000 employees)
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"IBM Commerce review"

What do you like best?

Very easy to create and manage your e-commerce platform. Customer engagement is key and IBM does a good job delivering business value

What do you dislike?

Sometimes it can be overwhelming with the amount of features

Recommendations to others considering the product:

Very good product due to the relatively low cost spend associated

What problems are you solving with the product? What benefits have you realized?

Increase customer experience

Seamless internal experience

Cohesive environment that fosters a more collaborative team outlook

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CA
Enterprise
(10,001+ employees)
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"Great for certain uses "

What do you like best?

A great tool for organizing and presenting data in a way to present to clients.

What do you dislike?

Not easy to use for a simple task. Requires a lot of time so only useful for more in depth tasks.

What problems are you solving with the product? What benefits have you realized?

Helps organize data into a way that makes it useful and easy to understand.

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A
Small-Business
(2-10 employees)
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"Highly recommended "

What do you like best?

Highly Recommended. Easy to implement. Easy to train. Easy to use. I have used it for insights for 2 years.

What do you dislike?

Nothing that I dislike. Highly recommended. Easy to use and implement.

What problems are you solving with the product? What benefits have you realized?

Tracking and forecasting consumer insights and buying patterns for my customers when it comes to retail and marketing

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E
Enterprise
(1001-5000 employees)
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"Advanced Analytics"

What do you like best?

The consolidation of different analytics in one place

What do you dislike?

The speech to text software API still needs some work

Recommendations to others considering the product:

Have a strong analytics team in place, that can help interpret the data

What problems are you solving with the product? What benefits have you realized?

The ability to assess shortcomings and redirect quickly due to advanced analytics tools

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UR
Enterprise
(1001-5000 employees)
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"Great source of information"

What do you like best?

I love this tool as it is very user friendly

What do you dislike?

I do wish there was more indept information on full capacity/functions of tool

What problems are you solving with the product? What benefits have you realized?

We are using the tool to find out elasticity of products. This is a great insight tool for our category managers

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UM
Small-Business
(2-10 employees)
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"E commerce tool"

What do you like best?

E commerce is an emerging market so tools that assist are also new.

What do you dislike?

Not much just tbat this technology is best used by a low number of people

What problems are you solving with the product? What benefits have you realized?

Helps to realize and work on a specific sales funnel

HCL Commerce Insights User Ratings

8.6
Ease of Use
Average: 8.7*
7.8
Quality of Support
Average: 8.7*
6.3
Ease of Setup
Average: 8.8*
* E-Commerce Tools Category
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