Givecloud Reviews & Product Details

Continuously seeing they try to improve upon their product in both back end and front end is why I continually support and recommend this platform and software product. Review collected by and hosted on G2.com.

I think it would be nice if they focused some more on backend coding through API to allow more custom field options but overall they are by far one of the easiest to set up and work with when issues arise. the customer service has been great when we "think" there is an issue or need clarity on something. Review collected by and hosted on G2.com.

The donor portal has been a Godsend for our organization as another solution to improving donor experience and donor services. The diversity in options for items, pages, forms, and fundraising experiences provides a relevant, cutting-edge, and easy-to-use means of widening how we provide donor's the ability to give online. PayPal and DAFPay are great additions to accessible donation methods for donors via GiveCloud. Review collected by and hosted on G2.com.

GiveCloud has come a long way with its reporting capabilities, while there may still be some limitations with reports that can be pulled directly from its platform. It has great integration and mapping with DonorPerfect, but there are occasional custom fields and SmartActions in DP which do not respond to certain data points or triggers from GiveCloud. But I will pin this one on DonorPerfect instead of GiveCloud. Lastly, how items and donations are mapped to funds (GL Codes) in GiveCloud makes changing funds for recurring donations difficult (ie, a recurring donor wants to change their fund they donate to). Even if you change the code in DP, it cannot be changed in GiveCloud without creating a new recurring gift, and perhaps that is the better practice anyway. Review collected by and hosted on G2.com.

Givecloud makes online giving simple, beautiful, and deeply personal for our donors. Review collected by and hosted on G2.com.

There’s a slight learning curve at first, but once you get the hang of it, it’s incredibly powerful. Review collected by and hosted on G2.com.

After searching for many tools that would facilitate an online "gift catalog" shopping experience for a nonprofit with multiple donation funds, I found Givecloud, one of the only "do it yourself" type toools out there. In addition to the "online store" I was also able to set up a website, emails and e-cards for donors who were giving in someone's honor. The support team is very fast to respond and the chatbot actually provides really helpful answers. I have gotten pretty familiar with Givecloud and now use it almost daily as I run a nonprofit holiday gift catalog campaign. Review collected by and hosted on G2.com.

We did experience some difficulties with setting up an integration between Givecloud and Zapier and our CRM, Virtuous, and the Givecloud team did their best to try to resolve. We didn't end up using the Zapier integration and are manually importing gifts to the CRM, which is an "okay" solution for the scale we are at right now. This process was frustrating through. Review collected by and hosted on G2.com.

The online donor self-serve portal is convenient for donors. Review collected by and hosted on G2.com.

Making it easier to manage donors and their gifts, having better reporting, and having automation options. Review collected by and hosted on G2.com.

One of the things I like the best about Givecloud is the Support Team. I like the automatic replies as this usually does have great answers. However, I like the fact that I can decide to wait for the team so I work with a real person directly. This is a great option - especially if I feel I need to describe what I am looking for directly to a person so I am not typing the next part of my question and waiting for a potential answer. Every time I have worked directly with a support team member, they have gone above and beyond in finding a solution to my problem or an answer to my question. At times, they have had to talk with other team members to find a resolution for me. This is great! I love the fact that the team member doesn't just leave things unanswered. If they have to create something to help me, they will.

I also like the fact that Givecloud is easy to populate a website with. The changes I make are instantaneous and do not have to be routed through a third person to take effect.

Givecloud is definitely easy to learn and very user-friendly. Review collected by and hosted on G2.com.

1. Cannot search a supporter by their Donor ID.

2. It's possibly a good thing, but I would like the ability to do an import myself instead of having to send it in and have the GC staff do the import then wait for the results.

3. Changes made in a student's or supporter's record does not change it in Donor Perfect - or vice versa. For instance, when I make changes to a name or a class level for a student, I have to manually make these same changes in Donor Perfect. It doubles the work. Review collected by and hosted on G2.com.

GiveCloud is robust in what it can offer for fundraising and ecommerce tools, but what our organization has benefited most from GC in the past 18 months of implementing it is: a directly integrated service with our current CRM and processing gateway which can also integrate with other gateways and payment methods not previously available with our other vendor; Donors Cover Costs donations essentially more than covering the costs of its monthly platform fees; a donor portal which allows donors to manage and update their own donor payment information in a secure, PCI compliant way; and sleek, modern fundraising forms and items which allow our organization to feel up-to-date and relevant in the methods and media we can provide donors in their giving experiences (the design, feel, function, and payment methods are all perks compared to what we previously had available for online giving). I would be remiss to exclude the people at GiveCloud as one of the contributing factors to our experience. Both sales and support have been instrumental in our research, experimentation, implementation, and optimization of the platform and its uses along the way. Being able to play with a system for months before purchasing it was a game-changer, and having support staff that understand GiveCloud and its relationship to our current donor CRM, DonorPerfect, makes all the difference in how confident we are in the solutions they can provide. Even if we ever have to migrate to a new CRM, I hope (and plan) for GiveCloud to make the move too as its chances of integrating seem excellent. Its that special. Review collected by and hosted on G2.com.

Like anything with many bells and whistles, GiveCloud is constantly growing and updating its look and features. While this is a good sign of growth and adaptation for the platform, it can make understanding and training other staff in its use and function difficult. Where GiveCloud excels in pre-built options, connections, templates, and logistics with connected systems, it is still trying to catch up in customizability, whether that is full-customizability of fields, images, labels, and content on pages and forms or in how custom reports can be pulled directly fom GiveCloud. Don't get me wrong, GC has plenty of custom options available across the board, but you are still limited at the end of the day with certain user-facing aspects like what fields can be linked where, being able to fully control the design and look of items and forms and their content (html, etc.), and being able to export custom and/or comprehensive reports from different areas in the platform for the sake of comparing to your trusted CRM source of truth without getting an time-out error or not getting everything you thoguht you were asking for by filter. GiveCloud has made many strides and has delivered on certain feature updates promised from even before we signed on, but like any platform, it is evident that they are still timely working to improve where they can. Review collected by and hosted on G2.com.

Ease of use, overall functionality, support team. Review collected by and hosted on G2.com.

The event ticket form leaves a little to be desired. Review collected by and hosted on G2.com.

Givecloud provides great customer service. I appreciate that the team is readily available to help! They have eased my mind many times with swift, accurrate answers. I also like that Givecloud perfectly syncs with several of our other tools and services, including DonorPerfect and Constant Contact. This makes our comms and database systems work seamlessly and keeps our team on track. Review collected by and hosted on G2.com.

I can't think of any downsides to using Givecoud. For the most part it works great! There are only a few suggestions that I have come up with over the last year that would improve our user experience. I have shared those with the team and they've said the ideas have been shared with the right departments for future improvements. I appreciate that! Review collected by and hosted on G2.com.

What drew us to GiveCloud really was the look of it. All the forms and storefronts look so modern and professional. Ours looked out of date and we're difficult to navigate.

With our Givecloud setup, we finally have a customer interface that's simple, attractive, and so easy to use that we are seeing an increase in donations over just a short time. Review collected by and hosted on G2.com.

The backend can be counterintuitive and we've had a few small issues with getting the lists for events right. Like when one person signs themself and a friend up in one purchase, it's tough to parse that information with a report.

Other than small glitches, we are very pleased. Review collected by and hosted on G2.com.