TaxCloud Reviews & Product Details

Pricing is much more affordable than our previous provider (Avalara), and the overage policy on their subscription tiers is significantly more "friendly."

The support team is US based and integration was straightforward with their WooCommerce plugin.

TaxCloud's SST filing capabilities are great for us as we are active in all 50 states. Review collected by and hosted on G2.com.

Some of the website functionality could be improved but it's just as good if not better than Avalara. Review collected by and hosted on G2.com.

I really appreciate how easy it is to access TaxCloud's customer service, with real Americans handling phone calls and emails. Their support is quick to respond, giving me the assurance that my account is managed directly by a qualified person. I also found their onboarding software very easy to navigate. Plus, they set up a live video chat with me within a day of me requesting info, which was impressive. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I can't speak highly enough about TaxCloud! From start to finish, their onboarding process was seamless, and the user-friendly, intuitive portal made navigating the platform a breeze. It’s an absolute game-changer compared to my previous experience with Avalara.

What truly distinguishes TaxCloud is their extraordinary customer service. Whenever I had a question or needed assistance, their team was always prompt, professional, and attentive, making me feel valued as a customer. It’s rare to find a company that not only meets expectations but consistently exceeds them with such personalized care and support.

Additionally, their pricing is incredibly competitive, offering an exceptional value for the level of service they provide. For anyone seeking a reliable, efficient, and customer-centric tax compliance solution, TaxCloud is the way to go.

I also want to give a special mention to Sarah Richardson, who has been an absolute standout during onboarding. Her expertise, dedication, and attentiveness have made the entire process even more smooth and enjoyable. Sarah is truly the best point of contact to guide you through every step. I wholeheartedly recommend TaxCloud, and Sarah in particular, for anyone looking to simplify and elevate their tax compliance experience! Review collected by and hosted on G2.com.

TaxCloud is like that perfect cup of coffee—smooth, reliable, and without a single thing to complain about. If I could find something to dislike, I’d probably be looking too hard! Review collected by and hosted on G2.com.

We have been with Avalara for many years and the cost continued to go up at astronomical rates and the service was mediocre at best. I shopped several other options and decided on Tax Cloud. The swap was seamless, onboarding a breeze, and customer support is unmatched. 8 months in and and happy we made the move. Review collected by and hosted on G2.com.

The only negative was our pricing was lowballed and we have had to increase our plan multiple times even though I provided all necessary information/order count etc for our initial quote. Still much less than Avalara! Review collected by and hosted on G2.com.

The TaxCloud team was very pleasant to work with. Implementation went smooth with our payment processor Stripe, and WooCommerce. We chose tax cloud because while we handle our only state nexus in house, we have been worrying about keeping track of nexus in other states as we grow with our 3 entities. TaxCloud seemed to be the best option for the price and so far it's been great to get it setup for 2025. Review collected by and hosted on G2.com.

All sales tax products seem to be very expensive. Even with TaxCloud our owners were concerned about the price. However, through enrolling mulitple entities we did receive a better deal. I do wish their implementation rep followed up with us a couple more times before go live. Review collected by and hosted on G2.com.

We've used several sales tax compliance services, but none come close to the reliability and affordability of TaxCloud. Their integrations with our software are very quick and straight forward to set up, and their service is far cheaper than other options we've tried (by several orders of magnitude in some cases). TaxCloud has been a game-changer for managing multi-state tax compliance efficiently and cost-effectively. We have a collection of over 70 stores, and nexus in 31 states, so trying to manage compliance ourselves was an absolute nightmare. Review collected by and hosted on G2.com.

Their internal dashboard until the last update, and pricing between API calls and filings can get confusing. Review collected by and hosted on G2.com.

The main thing I live is the ability to integrate the tax software into my e-commerce store. Review collected by and hosted on G2.com.

I don’t have any issues to report. No issues Review collected by and hosted on G2.com.

TaxCloud has been super easy and a seamless experience. As a new e-commerce owner, I needed an affordable solution to automate/fully handle my sales taxes. The support team has been great, onboarding easy, and filing is a no brainer. Review collected by and hosted on G2.com.

Nothing so far. I will let you know when I have an issue. Review collected by and hosted on G2.com.

Automating tax filings has been so helpful. TaxCloud really takes the burden off of filing taxes. Support has been so helpful. This is the 2nd store that I'm using this for, and it has been a good experience for both stores. Integrates quickly. Review collected by and hosted on G2.com.

The one downside for me is that I need to email to request tax filings. But that isn't bad at all, and it's a one time thing anyways. Review collected by and hosted on G2.com.

TaxCloud is always available to help, whether it be by email or by phone. I have worked directly with a few agents and all have been willing to look into whatever needs we may have. I took over a new role within my position and was needing assistance where TaxCloud stepped in to help with that learning curve. Rianna P was helping assist me with a project and then Ginia Hines has especially been helpful going above and beyond with all my other needs. Review collected by and hosted on G2.com.

At this time there non that I can think of. Review collected by and hosted on G2.com.