Paysafe Reviews & Product Details

I appreciate Paysafe for its solid security, convenience of paying online with cash (via prepaid codes and PaysafeCard) without sharing sensitive bank or credit card details, and a wide variety of local and international payment methods. Review collected by and hosted on G2.com.

Frozen Accounts and Withheld Funds: Users frequently report that Paysafe abruptly freezes accounts, blocks transactions, or withholds large sums of money for extended periods (sometimes over six months) without clear explanations or due process. Hidden and Inflated Fees: Merchants and wallet users often cite unexpected charges, including high early cancellation fees, hidden processing markups, and continued billing or recurring ACH withdrawals even after accounts have been formally closed. Review collected by and hosted on G2.com.

Easy to set up but not worth it in the long run, crap company Review collected by and hosted on G2.com.

Paysafe’s billing descriptions on my statements are vague (on purpose?). When I have an issue, I can’t get through to anyone who actually knows what’s going on. I’m only able to reach people who seem to be reading from a script and can’t explain anything beyond that.

I was double-charged, and when I called, the first thing I was asked was whether I could “prove it.” They literally said “prove it,” as if I was trying to rip them off somehow. On top of that, charges show up that don’t seem legitimate, often for random amounts. Last month I was paid $700 total in credit cards, and you charged me $95.

At this point, I’m planning to start a campaign questioning your legitimacy as a real company. I’m genuinely not sure whether you’re a legitimate business or whether you’re taking credit card numbers for nefarious purposes and stealing from people as a side hustle. Review collected by and hosted on G2.com.

What I like most is that I stopped having to chase people for answers. I'm not from finance and I'm still fairly new to this, but the dashboard is simple enough that I can find a single payment by the customer's email or transaction ID and see right away whether it went through, failed or is waiting. Before I would message someone and wait until the next day. Now it takes me maybe a minute.

The second thing is the number of payment methods we can offer in one place – cards, wallets, and local options for markets where people don't really pay by card. We didn't have to plug in a separate provider for every country, which was my main worry at the start.

One thing I didn't expect: refunds are just a couple of clicks, so I can handle a customer complaint myself instead of passing it to another team. That alone saves me a lot of back and forth every week. Review collected by and hosted on G2.com.

The reporting is the part I struggle with most. Pulling a report for a specific date range and payment method takes me more clicks than it should, and I still export to Excel to get the view I actually want. For someone who isn't from finance, the naming of some of the report fields isn't obvious – I had to ask a colleague what a couple of them meant and there was no tooltip to help me.

Pricing is the other thing. The fees depend on the card type and the country, so it's hard for me to tell upfront what a specific transaction will cost. I usually only find out when the statement comes. I'd love a simple calculator in the dashboard. Review collected by and hosted on G2.com.

I like that Paysafe is a convenient and affordable way to purchase game currency without needing a credit card. It's a safe option because I don't have to insert my bank details online, which I really appreciate. I also like that I can purchase Paysafe at my local gas station and just insert the code into the game. The safety, convenience, and broad support of Paysafe are great features that make it valuable to me. The initial setup was easy too; I just purchased it and inserted it into the game. Review collected by and hosted on G2.com.

It would be great to get bonuses after using Paysafe for a while. Review collected by and hosted on G2.com.

I have been using Paysafe for several months, and my experience has been excellent. I find the platform intuitive, user-friendly, and easy to navigate, making online payment management hassle-free. I really appreciate how PaysafeCard allows me to buy online without revealing sensitive credit card numbers or bank details, providing a nice level of security and privacy. It's great for consumers like me who prefer using cash without exposing credit card details online. I think the initial setup was very easy, and the integration into my business’s operational stack to manage checkouts, ledger accounting, and customer management is seamless. The ability to convert physical cash into a digital token at retail partners worldwide is a simple yet powerful feature I really like. Review collected by and hosted on G2.com.

Consumer wallets like Skrill and Neteller charge recurring maintenance or inactivity fees if an account remains idle for a set period. This feels like "hidden penalty fees," which isn't great for encouraging user retention. Review collected by and hosted on G2.com.

I find Paysafe's setup easy and user-friendly, which is important to me as I use it for credit card bills and digital wallets. The 24/7 customer support is a big plus, providing assistance whenever I need it. I value the multi-channel payment acceptance and fraud & risk management features that ensure secure and versatile transactions. Review collected by and hosted on G2.com.

I’ve had some concerns with Paysafe’s settlement speed and fee transparency. I’ve also seen reports from other merchants about delays in receiving funds, with payouts taking longer than expected, which can be frustrating. While the initial setup is generally straightforward, it still requires documentation and technical integration, and that part could be smoother. Review collected by and hosted on G2.com.

What I like most about Paysafe is how straightforward it makes managing payments. The platform is easy to navigate, transactions are generally processed smoothly, and it offers a convenient way to handle payments without unnecessary complications. I also appreciate having multiple payment options available, which makes it flexible for different needs. Review collected by and hosted on G2.com.

The main area I think Paysafe could improve is its user interface. While the platform works well overall, certain features could be more intuitive, and navigating between different sections can sometimes take more steps than necessary. I’d also appreciate clearer explanations of transaction fees and faster responses when resolving payment-related issues. Review collected by and hosted on G2.com.

I like using Paysafe for transforming cash into digital currency quickly with the receipt and code system. It's integrated into platforms like Steam, which I use often for making payments, and I find it the best and fastest way to handle these transactions. The convenience of walking into a store and getting a Paysafe receipt makes converting physical money to digital so easy and eliminates the need to visit banks. Additionally, the whole setup was very easy to start with. Review collected by and hosted on G2.com.

The only thing that Paysafe should look out for is the account safety. Once, someone broke through my account and I had to do all the recovering thing. I'd recommend implementing a two-factor that goes with the authenticator app. It should be the safest. Review collected by and hosted on G2.com.

I really appreciate Paysafe's extraordinary support service. Their back-office systems like Paysafecard, Neteller, and Skrill are easy to understand and work with, which makes things a lot smoother for us. What I love most is Paysafe's availability and commitment to their partners. Additionally, the unified Paysafe infrastructure provides a flexible ecosystem and centralized back-office reporting and fraud prevention, which is a big plus for us. Also, the initial setup was pretty easy, especially since we work with an in-house built system. Overall, I'd rate them 10 out of 10 for recommendation. Review collected by and hosted on G2.com.

The platform works well, but reducing the cross-wallet fees would greatly improve the experience. Review collected by and hosted on G2.com.

What I like most about Paysafe is its solid security and the wide variety of payment options it offers, which facilitates fast, reliable, and extremely simple international transactions for all types of users. Review collected by and hosted on G2.com.

What I like least are the fees and commissions associated with certain transactions, which sometimes turn out to be confusing or a bit high compared to other market alternatives. Review collected by and hosted on G2.com.