Diabolocom Reviews & Product Details

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Seller

Diabolocom

Discussions

Diabolocom Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Russian, Spanish

Solution Type

All-in-One

Overview by

Roxane Sicard

Pricing

Pricing provided by Diabolocom.

Voice

Starting at $60.00

1 Named license

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Diabolocom Integrations

(14)

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Jean-Baptiste F.

Membre

Mid-Market (51-1000 emp.)

10/1/2026

"All-in-One Tool with Great International Calling and Inbound Features"

5/5

What do you like best about Diabolocom?

- All in one tool (software + operator)

- international call

- inbound scenario interface and feature Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

- Outbound call priority system

- Callback planification in Agent interface

- no webhook-based delivery of analytics events

- API pagination and quota limitation Review collected by and hosted on G2.com.

Jared Z.

Mid-Market (51-1000 emp.)

10/14/2026

"Complex scenarios, powerful outbound campaigns, and top-notch Zendesk integration"

4.5/5

What do you like best about Diabolocom?

It is possible to create complex scenarios, powerful outbound call campaigns, the tool interfaces well with CRMs like Zendesk, and the support from our Project Manager Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

In the past, we have received feedback regarding call interruptions due to network issues (Diabolocom requires very high bandwidth), but most have been resolved. Review collected by and hosted on G2.com.

Info T.

Small-Business (50 or fewer emp.)

10/15/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy-to-View AI Quality Control with Simple Criteria Creation"

3.5/5

What do you like best about Diabolocom?

The Ai quality control is easy to view - Criterions are easy to create Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Ease of use in regards to editing criterions is difficult - having to duplicate edit and then delete the old one to add the new one is ridiculous and I can't even delete old criterions meaning I just have a stacked list. The UI can be clunky and lack features that would give us a better view or performance Review collected by and hosted on G2.com.

Audrey F.

Mid-Market (51-1000 emp.)

10/8/2026

"Reliable solution, easy to set up and pleasant to use"

4.5/5

What do you like best about Diabolocom?

The solution is reliable overall, rather easy to set up, and its ergonomics make the tool pleasant to use. The support during the setup phase is also a strong point, and the support once in production is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

You need to follow a certain logic at the beginning of the setup. Review collected by and hosted on G2.com.

Iorga A.

Mid-Market (51-1000 emp.)

10/12/2026

"Customer-Driven Roadmap and Great Support"

4/5

What do you like best about Diabolocom?

They listen to their customers. They adapt their roadmap if need be. Great support. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

We need branded calls to manage outbound calling campaigns. Not available at the time, though tests in progress. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/10/2025

"Implementation of Telephony with Diabolocom for our 5 onshore and offshore platforms"

4.5/5

What do you like best about Diabolocom?

The project management team is efficient and attentive to clients. The tool's configuration is easy to access after training. The scenarios within Diabolocom allow for numerous possibilities in customizing the tool. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Lack of listening from the product: Some features requested by many customers are not prioritized. Not opening the telco part to other operators in the market is unfortunate because it does not allow taking advantage of the best of each tool. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

edit

Merci beaucoup pour votre retour détaillé sur la solution Diabolocom !

Nous sommes ravis que notre accompagnement sur-mesure, de la mise en production à la formation des utilisateurs, vous apporte satisfaction. Notre solution unifiée de centre de contact cloud est conçue pour garantir une utilisation fluide et intuitive, avec des scénarios hautement personnalisables pour répondre aux besoins les plus spécifiques.

Grâce à notre intégration native à Salesforce, les équipes bénéficient d’une synchronisation des données en temps réel, d’un suivi simplifié et d’une expérience plus fluide, directement depuis notre bandeau agent.

Nous prenons bien en compte votre retour concernant les évolutions produit. Nous nous engageons à tenir notre roadmap et serions heureux d’échanger avec vous pour mieux aligner nos priorités avec vos besoins.

En tant qu’opérateur télécom, nous assurons une couverture performante et fiable pour nos clients pour les communications fixes et mobiles. Nos partenaires sont sélectionnés soigneusement afin de garantir une qualité de service optimale et nous restons à votre disposition pour toute question ou besoin complémentaire.

Merci encore pour votre confiance !

Caroline F.

Flow & Tool Senior Analyst - Business & Performance Team

Mid-Market (51-1000 emp.)

10/1/2026

"perfectible in maintenance and ergonomics"

0/5

What do you like best about Diabolocom?

the available statistical reports, the call histories. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

I need to create skills, inbound activities, scenarios, groups, and voice services. However, the maintenance is really complex and not very intuitive. You quickly find yourself missing a step, which then becomes a blocker for the future. Review collected by and hosted on G2.com.

Rikke E.

Mid-Market (51-1000 emp.)

9/23/2026

"Great collaboration and support"

5/5

What do you like best about Diabolocom?

I like the smooth and easy dialogue with our account manager, and how I feel that my team and I get support. I like the e-mail management systems simplicity from an administrative point of view. No system integrator, but a direct connection between Diabolocom and RS. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

It is my perception that your focus is currently more on voice and not so much on e-mail. Review collected by and hosted on G2.com.

Gregory G.

Responsable IT / AF

Mid-Market (51-1000 emp.)

9/23/2026

"An Exceptional Support"

5/5

What do you like best about Diabolocom?

The support is the best there is. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

The roadmap is not flexible enough according to client needs. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/22/2026

"Interface intuitive et navigation fluide, avec un accompagnement au top Merci beaucoup à Alim TOP"

4.5/5

What do you like best about Diabolocom?

intuitive et si la navigation dans le produit est fluide // ?prise en main facile suite à la disponibilité et accompagnement de Alim Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

l'IA proposées par le produit. parfois moins fiable Review collected by and hosted on G2.com.