A fun and very easy-to-use tool. Review collected by and hosted on G2.com.
The analysis of email processing needs improvement. Review collected by and hosted on G2.com.
The ability to evolve scenarios ourselves Review collected by and hosted on G2.com.
The complexity of certain operations. Understanding the tool at the start. Review collected by and hosted on G2.com.
I like its apparent simplicity on the basic features. Review collected by and hosted on G2.com.
The technical promise is not kept, including on obvious functions. Review collected by and hosted on G2.com.
Thank you Joaquim for sharing your feedback.
We’re pleased to hear that you value Diabolocom’s simplicity and that the platform is effective as call planning solution for your team.
We also take your comments regarding our technical capabilities seriously. Our product teams are continuously strengthening the platform and expanding its capabilities to deliver the level of performance and reliability our customers expect.
Thank you for your trust in Diabolocom and for helping us continue to improve.
Team responsiveness and product flexibility Review collected by and hosted on G2.com.
Lack of compatibility with Firefox and inability to make SIP calls forward Review collected by and hosted on G2.com.
Great Expertise & Premium Support Service Review collected by and hosted on G2.com.
It was the lack of reactivity at a previous period, but it's not the case anymore Review collected by and hosted on G2.com.
Functional richness while being simple. The campaign engine, numerous public APIs. The fact of having a technology not dependent on US clouds. Review collected by and hosted on G2.com.
sometimes Lack of responsiveness on certain requests
some features (notably AI) a bit behind the market. Review collected by and hosted on G2.com.
Thanks for your feedback! We’re very happy to hear that our sovereign CX solution and API library are proving valuable to your business.
We’ll continue working hard to deliver the responsiveness and AI capabilities you expect. Our teams are fully committed to continuously improving the product and developing new features that address your needs.
Thank you for your trust in Diabolocom!
Reporting is easy, pre-built reports are interesting, interface is easy to use and understand. good perfomance overall. Integrations to salesforce is amazing. Review collected by and hosted on G2.com.
Support could be better. Sometimes we need to run after people to get an answer... Review collected by and hosted on G2.com.
Simple solution to implement, allowing data segregation between entities. Appreciation of benefiting from a French solution where the data and applications are located in DataCenters in France. The same applies to support and assistance. Review collected by and hosted on G2.com.
Opening to digital channels under development. Management of complex routings sometimes tedious (management of parameters and calls to third-party calculation functions) Review collected by and hosted on G2.com.
Product features, CTI with Sales Force, Customer Satisfaction Survey at the end of calls. Review collected by and hosted on G2.com.
No Power BI dashboards included.
Report limitations : No Hourly Volumes, lack of canned reports.
Support for P1 incidents. Review collected by and hosted on G2.com.
Hello Panagiotis, thank you for sharing your feedback on the Diabolocom platform and its integration with Salesforce CRM.
We hope that future enhancements to our solutions will help you get even more value from your reporting and dashboards.
Your feedback is very valuable to us.
I love the ease of use of Diabolocom and how easy it is to contact our project manager. I also find their responsiveness appreciable. Review collected by and hosted on G2.com.
The response to the support ticket that sometimes takes a while. Review collected by and hosted on G2.com.
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Is Diabolocom worth it for contact center payments?
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