--- title: Fusion CX Analytics Reviews meta_title: 'Fusion CX Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Fusion CX Analytics works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 11 scale: '5' date_modified: '2026-04-02' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Fusion CX Analytics Reviews **Vendor:** Oracle **Category:** [Other Analytics Software](https://www.g2.com/categories/other-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Fusion CX Analytics Oracle Fusion CX Analytics helps organizations achieve their full revenue potential by combining sales, marketing, and service data in a unified analytics solution. ## Fusion CX Analytics Reviews ### 1. Very good serveices **Rating:** 5.0/5.0 stars **Reviewed by:** Sabuj M. | Financial Accontant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Fusion CX Analytics?** I really love the new features of it which just cool. **What do you dislike about Fusion CX Analytics?** To be honest, it is sometimes too much to use. **What problems is Fusion CX Analytics solving and how is that benefiting you?** We data analytics in our companies for several reasons. The product so great that we can use it for whatever reasons. ### 2. The vision of Oracle Fusion Analytics for B2B sales **Rating:** 5.0/5.0 stars **Reviewed by:** Soumya Deep D. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Fusion CX Analytics?** The Oracle Fusion CX analytics platform has been generally designed for B2B sales business processes. Upscaling business intelligence and experience has been my passion since I began working and so I consume Oracle Analytics Cloud at my best. Keeping in mind, the customer experience, as is relevant from the name CX, it is an integration and sales lifecycle management tool for enterprise level applications. Preferably, the insights and historical analysis enables running predictive analytics and AI using data sources. We can use the analytics tool for sentiment analysis to enhance customer satisfaction. Complex integration with Saas CRM applications can be enabled to deliver real time data and customer interaction capabilities. We can generate leads and drive sales using opportunity management and sales forecasting. Inventory management is another feature which can be implemented to perform cross selling and improved resource allocation. Various analytics and reports, highly dynamic visualisations and dashboards can be created using AI and machine learning at ease. The drag and drop feature as well as the application structure is very likely and the quality and standards excites me a lot. Customizations can be done at any level and pools can be created at auth level to build providers and SKUs user accesses. The platform is accessible using web and standalone application extensions in web and even in mobile mode. Customers can be converted from leads to opportunities and finally to sales representatives very favorably and we can track the KPIs and sales revenue at each stage of the lifecycle through advanced reporting and real time dashboarding. The UI provides a large repository of metrics and a SaaS builder to enable development of the analytics tools through which we can connect to our own codebase. I think these are the most basic features which opens up a world of sales and business to grow manpower and efficiency that streamlines all levels of customer and consumer independancy. **What do you dislike about Fusion CX Analytics?** The UI interface of Oracle Fusion CX Analytics is vast and thus lacks intution. Many complex integrations can be difficult to handle sometimes which makes the learning curve steep. This lack of flexibility and customization can lead to inefficiency and dissatisfaction. Speed of business processes and operational excellence can be sometimes misleading due to low server response times and technical issues. Thus performance issues are very frequent as there also may be inadequate customer call center support. Might be, in some cases the tools used in the platform like query builders or data mappers can lack features. And sometimes the data sources might need to be imported as template driven approach may not be essentially applicable in our design. Licence issues pose a serious problem as the cost of using the platform is very high and can be afforded by enterprises only. Also standalone extensions are very rarely used and require extensive modelling and programming. Robust and unresponsive analytics can pose a threat to lessened UX and CX and other issues may result if not handled by experienced professionals with care. **What problems is Fusion CX Analytics solving and how is that benefiting you?** I had managed the sales pipeline very easily and efficiently using the sales analytics CX platform. The scripts in groovy and SQL were very handy while I did sales forecasting using the dynamic reporting facility in various large and medium sized business deals. As a database developer and analyst I had led higher scoring of leads and improved prioritisation and efficitivity of sales lifecycle. Using the AI features and machine learning segmentation methods, I had analysed customer behavior and optimised sales strategies. I had analysed market upselling and campaigns through sales team and customer engagement. My data driven approaches were improved and B2B designs that I had structured had managed well tailored inventories, shipments and reduced liquidities and downstream business flow. Customer satisfaction and overall customer experience had processed enabling data driven business strategies and goals. Accurate sales forecasts were achieved this, all valid and profitable deals managed and closed for my company. Moreover, all these events were well balanced by the Oracle Sales CX Analytics platform which aided enhancement of business planning and historical analysis. ### 3. Review of Fusion CX Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ketan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Fusion CX Analytics?** Rewind is excellent. It meets all the requirements, and its features are straightforward. Anyone can easily begin using it, and it functions well. One standout aspect is the helpful technical support provided through virtual meetings. **What do you dislike about Fusion CX Analytics?** The software is too expensive for small businesses to afford. Overall, I found the product to be quite good. However, the main issue I encountered was understanding its complex ramifications. Additionally, its reliance on the Oracle ecosystem and associated limitations can be challenging. **What problems is Fusion CX Analytics solving and how is that benefiting you?** Using this product has greatly improved my efficiency due to its user-friendly interface and simplified data collection process. Additionally, its ability to integrate additional data sources makes information sharing more robust and straightforward. ### 4. Tool is good but needs improvement in the UI **Rating:** 4.0/5.0 stars **Reviewed by:** Danish S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Fusion CX Analytics?** The ability of the software to produce overview of the sales and use that data easily on other softwares. **What do you dislike about Fusion CX Analytics?** The software is too costly for a small scale business to use. **What problems is Fusion CX Analytics solving and how is that benefiting you?** It is our all in one software. With this software to don't have to look around and and use other softwares which ultimately increases the burden on the employees. ### 5. Review_Fusion_CX_Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil D. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Fusion CX Analytics?** frequeny of use, number of features, ease of integration **What do you dislike about Fusion CX Analytics?** it is technically high end solution and we need experts **What problems is Fusion CX Analytics solving and how is that benefiting you?** The dashboard is easy to understand and it resolved major of our problems ### 6. Good Platform for Analytics, but a bit costly for small business as per my understanding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Fusion CX Analytics?** easu to us, dashboard implementation is also easy to understand **What do you dislike about Fusion CX Analytics?** a bit costly for small business who have a head count of 200 - 500. **What problems is Fusion CX Analytics solving and how is that benefiting you?** providing integration with different cloud platforms is a plus, provide more functionality and portability of the platform. Using of AI capabilities is an added advantage. ### 7. Review of Fusion CX **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam Kumar S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Fusion CX Analytics?** I appreciate the product's user-friendly data visualization features and its AI capabilities, which greatly simplify the analysis process. **What do you dislike about Fusion CX Analytics?** In my review, I found the product to be quite good overall. The main problem I had was understanding its complicated consequences. **What problems is Fusion CX Analytics solving and how is that benefiting you?** Using this product has significantly boosted my efficiency, and its enhanced information sharing features are straightforward to utilize. ### 8. Fusion CX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav C. | Full Stack Blockchain Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Fusion CX Analytics?** I really how it's easy to visualise the data and it's AI capabilities that makes analysis quite easy **What do you dislike about Fusion CX Analytics?** The only major downside that I faced was the complex implication it has **What problems is Fusion CX Analytics solving and how is that benefiting you?** It has overall improved my efficiency to a higher extent and it's improved information sharing options are also very handy to use ### 9. Oracle has a strong focus on innovation **Rating:** 4.5/5.0 stars **Reviewed by:** sahil k. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Fusion CX Analytics?** Comprehensive Customer Insights,Real-Time Analytics,Customization and Flexibility,Predictive Analytics and many more... **What do you dislike about Fusion CX Analytics?** I dont think there is something which I do not like about it. It is awesome product for me. **What problems is Fusion CX Analytics solving and how is that benefiting you?** Improved Customer Insights,Enhanced Decision-Making,Personalized Customer Experiences,Optimized Operational Efficiency... ### 10. Data collection & simple easy interfaces **Rating:** 4.0/5.0 stars **Reviewed by:** sheetal u. | Associate IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Fusion CX Analytics?** Fusion CX made the integration of additional data sources without and complex coding that saves my time it also streamlined my analytics process **What do you dislike about Fusion CX Analytics?** It's dependency on the oracle ecosystem It has some limitations **What problems is Fusion CX Analytics solving and how is that benefiting you?** It's used friendly interface data collection, additional data source and coding complexity ### 11. it’s user friendly interface simplify the journey form data Collection to actionable insights **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay K. | Digital Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Fusion CX Analytics?** Fusion CX not only streamlines my analytics process but also empowers to integrate additional data sources without any complex coding. **What do you dislike about Fusion CX Analytics?** Depends on oracle ecosystem & limitations **What problems is Fusion CX Analytics solving and how is that benefiting you?** Coding complexity & user friendly interface data collection additional data scource - [View Fusion CX Analytics pricing details and edition comparison](https://www.g2.com/products/fusion-cx-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+11%3A22%3A47+-0500&secure%5Bsession_id%5D=d9d0a324-f25f-4820-a06a-7027ec17a70e&secure%5Btoken%5D=1cbf5729638a8d55827c9192e594fe2b91a6417ba1591786c9d4b4a6a3ed7eee&format=llm_user) ## Top Fusion CX Analytics Alternatives - [SolarWinds Database Observability](https://www.g2.com/products/database-observability/reviews) - 4.5/5.0 (223 reviews) - [Azure Analysis Services](https://www.g2.com/products/azure-analysis-services/reviews) - 4.4/5.0 (152 reviews) - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews) - 4.3/5.0 (90 reviews)