Fusion CX Analytics Reviews & Product Details

I really love the new features of it which just cool. Review collected by and hosted on G2.com.

To be honest, it is sometimes too much to use. Review collected by and hosted on G2.com.

The Oracle Fusion CX analytics platform has been generally designed for B2B sales business processes. Upscaling business intelligence and experience has been my passion since I began working and so I consume Oracle Analytics Cloud at my best. Keeping in mind, the customer experience, as is relevant from the name CX, it is an integration and sales lifecycle management tool for enterprise level applications. Preferably, the insights and historical analysis enables running predictive analytics and AI using data sources. We can use the analytics tool for sentiment analysis to enhance customer satisfaction. Complex integration with Saas CRM applications can be enabled to deliver real time data and customer interaction capabilities. We can generate leads and drive sales using opportunity management and sales forecasting. Inventory management is another feature which can be implemented to perform cross selling and improved resource allocation. Various analytics and reports, highly dynamic visualisations and dashboards can be created using AI and machine learning at ease. The drag and drop feature as well as the application structure is very likely and the quality and standards excites me a lot. Customizations can be done at any level and pools can be created at auth level to build providers and SKUs user accesses. The platform is accessible using web and standalone application extensions in web and even in mobile mode. Customers can be converted from leads to opportunities and finally to sales representatives very favorably and we can track the KPIs and sales revenue at each stage of the lifecycle through advanced reporting and real time dashboarding. The UI provides a large repository of metrics and a SaaS builder to enable development of the analytics tools through which we can connect to our own codebase. I think these are the most basic features which opens up a world of sales and business to grow manpower and efficiency that streamlines all levels of customer and consumer independancy. Review collected by and hosted on G2.com.

The UI interface of Oracle Fusion CX Analytics is vast and thus lacks intution. Many complex integrations can be difficult to handle sometimes which makes the learning curve steep. This lack of flexibility and customization can lead to inefficiency and dissatisfaction. Speed of business processes and operational excellence can be sometimes misleading due to low server response times and technical issues. Thus performance issues are very frequent as there also may be inadequate customer call center support. Might be, in some cases the tools used in the platform like query builders or data mappers can lack features. And sometimes the data sources might need to be imported as template driven approach may not be essentially applicable in our design. Licence issues pose a serious problem as the cost of using the platform is very high and can be afforded by enterprises only. Also standalone extensions are very rarely used and require extensive modelling and programming. Robust and unresponsive analytics can pose a threat to lessened UX and CX and other issues may result if not handled by experienced professionals with care. Review collected by and hosted on G2.com.

Rewind is excellent. It meets all the requirements, and its features are straightforward. Anyone can easily begin using it, and it functions well. One standout aspect is the helpful technical support provided through virtual meetings. Review collected by and hosted on G2.com.

The software is too expensive for small businesses to afford. Overall, I found the product to be quite good. However, the main issue I encountered was understanding its complex ramifications. Additionally, its reliance on the Oracle ecosystem and associated limitations can be challenging. Review collected by and hosted on G2.com.

The ability of the software to produce overview of the sales and use that data easily on other softwares. Review collected by and hosted on G2.com.

The software is too costly for a small scale business to use. Review collected by and hosted on G2.com.

frequeny of use, number of features, ease of integration Review collected by and hosted on G2.com.

it is technically high end solution and we need experts Review collected by and hosted on G2.com.

easu to us, dashboard implementation is also easy to understand Review collected by and hosted on G2.com.

a bit costly for small business who have a head count of 200 - 500. Review collected by and hosted on G2.com.

I appreciate the product's user-friendly data visualization features and its AI capabilities, which greatly simplify the analysis process. Review collected by and hosted on G2.com.

In my review, I found the product to be quite good overall. The main problem I had was understanding its complicated consequences. Review collected by and hosted on G2.com.

I really how it's easy to visualise the data and it's AI capabilities that makes analysis quite easy Review collected by and hosted on G2.com.

The only major downside that I faced was the complex implication it has Review collected by and hosted on G2.com.

Comprehensive Customer Insights,Real-Time Analytics,Customization and Flexibility,Predictive Analytics and many more... Review collected by and hosted on G2.com.

I dont think there is something which I do not like about it. It is awesome product for me. Review collected by and hosted on G2.com.

Fusion CX made the integration of additional data sources without and complex coding that saves my time it also streamlined my analytics process Review collected by and hosted on G2.com.

It's dependency on the oracle ecosystem

It has some limitations Review collected by and hosted on G2.com.