Contentsquare Reviews & Product Details

Its very to use for application transaction recordings and playback for validations.

Good to use for large applications flows and easily usesable. Review collected by and hosted on G2.com.

Some recordings takes time for playback. Review collected by and hosted on G2.com.

In the last months I've had the opportunity to study what the tool offers. In my opinion, it is one of the best tools in the market used to study how users interact with your website, investigate various errors and improve the conversion rate. By offering various analyzes such as customer journey and zoning analysis, everything becomes easier for us digital analysts, given the numerous emerging evidences. Lastly, I would recommend the tool to every company that wants to take care of their customer. Review collected by and hosted on G2.com.

Maybe the only thing that i've noticed, that the tool could result a little bit difficult to understand if you aren't dealing everyday with GA kpis /digital kpis. Review collected by and hosted on G2.com.

Contentsquare is a powerful tool with excellent journey visualisation and on-page analysis that we use extensively to assist decision-making, particularly in UX design and creative performance. It has also been instrumental in helping to locate and prove user pain points, assisting the development teams with session replays where they can see the issue and with data to help prioritise accordingly.

I'm also very pleased with the relationship we have. The CS team are always willing and quick to assist when needed, often going above and beyond. Review collected by and hosted on G2.com.

With the power of the tool can come complexity. Taking full advantage of the tool can involve quite a steep learning curve, which can be challenging to build into the team's week. Ensure you have time to invest in learning and using the tool to get the most out of it. Review collected by and hosted on G2.com.

I really like the heatmapping tools and ability to give thorough analyses to our clients who utilize this platform as to what is working on their pages and why. The color coding and zone analysis really provide a visually dynamic presentation that resonates with our clients. Review collected by and hosted on G2.com.

The circular tables for drop-off when doing funnel reviews isn't as user-friendly as it could be. It takes some practice to get used to. Review collected by and hosted on G2.com.

I like to compare segments of different users based on both analytical and transactional data. Measuring business impact of having more people in segment A or B is pretty valuable for feature prioritization. Basically we can improve every single page by understanding what component is seen/clicked/etc. Review collected by and hosted on G2.com.

Only 3 months of data (it can be extended by subscribing to the 12 months option) Review collected by and hosted on G2.com.

Our organization leverages ContentSquare to provide data-driven insights into the user behaviors of our intranet users hidden behind our firewall. We've leveraged the tool to guide governance decisions about optimizing our homepage, search page, global navigation, and many of our prioritized department web pages. ContentSquare data, insights and recommendations continually guide our user experience journey and have proven their worth tenfold. Review collected by and hosted on G2.com.

I wish I could say more constructively, but I honestly don't have any criticism to add. The ContentSquare tool and team members we've worked with have all been wonderful beyond words. Review collected by and hosted on G2.com.

the level of insights you can gather is unbelievable - contentsquare allows you to deep dive into specific user behaviours throughout the user journey. you can see what behaviours are generating good conversions, what paths work the best and what elements on a page could be tweaked to drive greater outcomes. it's quick to gather insights. Review collected by and hosted on G2.com.

there is a learning curve but you are supported the whole way. the contentsquare team are amazing with providing ongoing guidance and support and their help library is great. Review collected by and hosted on G2.com.

It's great that there is impact quantification so you can measure how much value changes are making, and being able to run heatmaps side by side is great too (especially with the level of detail that segments allow you to go into).

I've always felt that the team and support are very responsive and quick to resolve issues.

The page mapping can be a positive feature but can also be a hindrance. When using mappings for journey analysis, sometimes it's better have the ability to view grouped pages, but when you want to drill down you have to go back and map all those pages, which can be time-consuming AND requires constant maintenance. Review collected by and hosted on G2.com.

As mentioned above, the mappings can be time-consuming, and the logic in which they have been made will defer from person to person, so you might end up with lots of different mappings which can get confusing.

Having used similar tools before, I think some features should be the standard part of the product. Development of new features seems a bit slow, so they need to catch -up to remain competitive. Review collected by and hosted on G2.com.

I use the zoning analysis tool the most. I love the compare feature in it. I also love being able to export the data to excel to aggregate the information over time. Review collected by and hosted on G2.com.

The tool is so complex, that even the Contentsquare employees don't understand all it has to offer. It's a steep learning curve, for sure. Needs a lot of hand on time with the rep for the layman to understand how to benefit from the tool. Hard to get stakeholders buy in since they don't have the time to fully understand it. Review collected by and hosted on G2.com.

A very user friendly interface which is key for every ecommerce company to optimize their customer experiences on a day to day basis. From workspaces, alerts, analysing A/B-tests it is all there. All inights can be used for real-time data driven decision making Review collected by and hosted on G2.com.

You need to use the tool on a regular basis to really get familiair with all its functionalities. It helps to have a few key users in your team and set-up regular sharing sessions internally Review collected by and hosted on G2.com.