Compare Contentsquare and Fullstory 
Featured Products
At a Glance
Market Segments
Enterprise (48.4% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
Free
Contact Us
Contentsquare
Star Rating
(621)4.6 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFullstory
Star Rating
(1,048)4.5 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing a comprehensive view of customer interactions, allowing teams to pinpoint where users drop off. Users appreciate the ability to track sessions and add custom events, which enhances their understanding of user behavior and informs design improvements.
- Users say Contentsquare stands out for its AI-driven insights, which streamline the process of turning data into actionable strategies. Reviewers highlight the tool's ability to quickly assess opportunities, making prioritization much easier and more effective.
- According to verified reviews, Fullstory's implementation process is praised for its ease, with many users noting the intuitive onboarding experience. This contrasts with Contentsquare, where some users have mentioned challenges in setup, indicating a potential barrier for new users.
- Reviewers mention that Contentsquare offers superior visual tools, such as heatmaps and journey analysis, which provide in-depth insights into user behavior across both websites and apps. This feature is particularly beneficial for teams looking to optimize user experiences based on detailed behavioral data.
- Users highlight Fullstory's robust troubleshooting capabilities, with access to technical information during customer sessions. This feature allows teams to determine whether issues are isolated or widespread, enhancing their ability to respond effectively to user challenges.
- G2 reviewers note that while both products have strong support ratings, Contentsquare edges out with higher scores in quality of support. Users appreciate the responsiveness and helpfulness of Contentsquare's support team, which can be crucial for teams needing timely assistance.
Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Free Trial
Contentsquare
Free Trial is available
Fullstory
Free Trial is available
Ratings
Meets Requirements
8.9
348
8.7
889
Ease of Use
8.4
382
8.2
900
Ease of Setup
7.7
157
8.3
535
Ease of Admin
8.4
102
8.7
319
Quality of Support
9.4
343
9.0
688
Has the product been a good partner in doing business?
9.2
101
9.0
301
Product Direction (% positive)
9.3
304
8.8
850
Features by Category
Metrics
9.0
154
8.5
271
9.3
157
8.6
265
9.1
157
8.3
254
8.7
141
8.7
272
8.8
133
8.4
278
8.9
115
7.8
246
8.7
109
7.7
246
9.0
156
8.2
259
9.1
146
8.5
261
Reporting
8.6
136
8.7
276
8.8
118
8.3
264
8.2
129
7.9
263
8.9
162
8.7
268
9.0
132
7.9
235
8.6
106
7.8
241
8.6
149
8.4
264
Other
8.7
113
8.3
265
8.0
98
7.8
232
8.8
107
8.0
256
8.3
107
7.6
227
9.0
126
7.4
227
8.2
62
6.6
222
8.7
87
7.6
215
Agentic AI - Digital Analytics
Not enough data
6.1
11
7.2
6
6.5
12
8.0
5
6.4
13
8.3
5
6.4
13
Administration
8.3
107
7.5
254
8.4
93
7.8
258
8.7
138
8.7
272
9.0
125
8.3
272
User Identification
8.5
11
7.7
75
9.0
22
8.5
78
8.3
9
8.8
78
Tracking & Reporting
9.0
15
8.5
77
8.4
18
9.0
76
8.3
7
8.2
75
8.3
22
8.8
80
9.3
22
8.6
81
8.8
17
8.8
80
Metrics
9.2
26
8.8
80
9.3
23
8.5
75
8.8
20
8.2
73
8.9
16
8.1
74
9.0
25
8.7
78
User Behavior
9.4
126
|
Verified
9.0
378
|
Verified
8.8
112
|
Verified
8.6
356
|
Verified
8.9
121
|
Verified
8.5
380
|
Verified
A/B Testing
8.5
92
|
Verified
8.5
356
|
Verified
8.4
58
8.1
72
9.1
134
8.3
360
|
Verified
7.8
66
|
Verified
8.2
328
|
Verified
Visitor Information
8.0
81
|
Verified
8.5
368
|
Verified
8.0
81
8.2
366
|
Verified
Agentic AI - Session Replay
7.6
12
6.0
24
User Analysis
Not enough data
8.4
40
Not enough data
8.1
38
User Support
Not enough data
8.4
42
Not enough data
8.0
36
Not enough data
8.8
38
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.1
53
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
8.6
26
7.8
190
8.9
32
8.6
205
9.1
39
8.5
199
9.4
38
8.4
213
8.8
30
7.3
197
8.8
26
7.7
175
8.5
24
7.3
189
8.8
26
7.5
176
Agentic AI - Product Analytics
Not enough data
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
7.8
76
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
7.5
78
Not enough data
7.1
77
Not enough data
Feature Not Available
Administration
Not enough data
7.8
78
Not enough data
6.7
80
Not enough data
7.2
77
Generative AI
Not enough data
5.8
77
Agentic AI - E-Commerce Analytics
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.8
7
Experience
8.9
28
Not enough data
9.4
43
Not enough data
9.7
51
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
26
Not enough data
8.7
28
Not enough data
7.6
21
Not enough data
Performance
8.9
20
Not enough data
9.4
29
Not enough data
8.5
29
Not enough data
8.3
19
Not enough data
Data Sourcing
Not enough data
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Intelligence
Not enough data
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Platform Basics
8.3
52
Not enough data
8.1
60
Not enough data
8.4
63
Not enough data
7.9
42
Not enough data
8.8
33
Not enough data
Agentic AI - Customer Journey Mapping
7.9
7
Not enough data
Platform Basics
8.7
78
Not enough data
9.0
110
Not enough data
Platform Data
8.9
124
Not enough data
8.6
81
Not enough data
8.8
120
Not enough data
8.5
81
Not enough data
Platform Additional Functionality
9.0
126
Not enough data
8.3
80
Not enough data
8.1
70
Not enough data
Agentic AI - Customer Journey Analytics
6.8
10
Not enough data
6.7
11
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
Generative AI
Not enough data
6.7
10
Self-Service Experience
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
24
Not enough data
7.9
27
Self-Service Platform
Not enough data
8.1
33
Not enough data
8.9
32
Not enough data
6.3
25
Not enough data
8.1
27
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
8.1
6
6.7
8
7.5
6
7.1
7
7.6
7
7.1
8
7.5
6
6.7
6
7.8
6
7.2
6
8.8
7
7.2
6
Analysis
9.0
124
8.3
179
9.0
124
8.3
172
9.1
114
8.2
159
9.0
127
8.1
171
9.2
129
8.7
172
Reporting
9.3
141
8.9
189
8.7
133
9.3
199
8.9
122
8.7
186
9.0
118
8.4
173
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
9.2
26
8.8
80
9.3
23
8.5
75
8.8
20
8.2
73
8.9
16
8.1
74
9.0
25
8.7
78
Variation Testing
8.8
7
7.5
50
Not enough data
7.0
48
9.3
14
8.1
49
9.4
11
8.5
51
8.6
6
7.7
49
9.0
5
7.1
47
Reporting
9.0
15
9.3
55
9.0
16
9.0
54
Personalization
8.3
10
8.2
52
9.3
9
7.8
48
9.1
11
9.0
52
Administration
8.3
9
8.3
48
8.7
9
8.3
47
9.5
16
9.3
53
9.3
14
9.0
53
Categories
Categories
Shared Categories
Contentsquare and Fullstory are categorized as Session Replay, Heatmap Tools, Digital Analytics, Product Analytics, Mobile App Optimization, and Mobile App Analytics
Unique Categories
Contentsquare is categorized as Customer Journey Analytics, Customer Journey Mapping, and Digital Experience Monitoring (DEM)
Fullstory is categorized as Generative AI Infrastructure, SAP Store, E-Commerce Analytics, Customer Data Platform (CDP), Customer Self-Service, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.7%
Apparel & Fashion
12.0%
Telecommunications
5.9%
Computer Software
4.5%
Financial Services
4.3%
Other
54.5%
Computer Software
22.5%
Information Technology and Services
10.9%
Financial Services
7.8%
Marketing and Advertising
5.6%
Retail
5.1%
Other
48.1%
Discussions
Contentsquare has no discussions with answers
Is there a possibility to add videos or images to the popups?
2 Comments
CN
I have seen the media upload. Now is it possible to add buttons to smart tips?Read more
What is Session Replay?
2 Comments
Official Response from Fullstory
Session replay is the reproduction of a user’s interactions on a website or web application exactly or as closely as possible to how the user actually...Read more
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
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