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DevRev Reviews & Product Details

Pricing

Pricing provided by DevRev.

Starter

$19.99
1 User Per Month

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
Official Downloads
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Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
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DevRev Reviews (161)

Reviews

DevRev Reviews (161)

4.4
161 reviews

Pros & Cons

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VP
PM
Small-Business (50 or fewer emp.)
"Best digital experience monitoring solution for PMs"
What do you like best about DevRev?

The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer. Review collected by and hosted on G2.com.

Pramod N.
PN
Senior Manager - Customer Delight
Mid-Market (51-1000 emp.)
"Effortless digital experience troubleshooting"
What do you like best about DevRev?

User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Haven't found any downside in using UserExperior. Review collected by and hosted on G2.com.

AM
Co-Founder
Small-Business (50 or fewer emp.)
"Helps us in understanding and improving UX faster"
What do you like best about DevRev?

With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing much. I really appreciate the product they have built. Review collected by and hosted on G2.com.

Soumith G.
SG
Developer
Small-Business (50 or fewer emp.)
"Great tool for resolving user issues faster"
What do you like best about DevRev?

The session replay feature with issues allows our support team to get a first-hand experience of

user complaints. We can get more information from vague feedback simply by looking into

UserExperior data. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I would love UserExperior even more if they improved the bland looking UI and added more

features like NPS and surveys. Review collected by and hosted on G2.com.

Satya K.
SK
Senior Specialist - DevOps Engineer
Mid-Market (51-1000 emp.)
"Must have tool to drive digital transformation"
What do you like best about DevRev?

Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience. Review collected by and hosted on G2.com.

MC
product manager
Enterprise (> 1000 emp.)
"Great tool for digital experience monitoring"
What do you like best about DevRev?

Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities. Review collected by and hosted on G2.com.

Amit K.
AK
P
Mid-Market (51-1000 emp.)
"UserExperience has been effective in finding loopholes in the UX by identifying ANRs and Crashes"
What do you like best about DevRev?

Dashboard charts help in navigating through the important user recordings that can help us in identifying the issues. A targeted pathway is always helpful while going through huge datasets Review collected by and hosted on G2.com.

What do you dislike about DevRev?

User recording section is kind of a dump where finding useful information becomes very difficult. Dashboard has right pathways but we can utilise this section as well by having better filters and views Review collected by and hosted on G2.com.

AS
Team Lead
Small-Business (50 or fewer emp.)
"User Experior Feedback"
What do you like best about DevRev?

Dashboard with the bifurcation of issues,logs of problems are provided, Heat Map Analysis wherein we can find out Heavy interactions with the screen Review collected by and hosted on G2.com.

What do you dislike about DevRev?

If option is provided on Dashboard screen for drop off rates from one App version to another version with screen/page names and with recordings Review collected by and hosted on G2.com.

YH
Lead UX Designer
Small-Business (50 or fewer emp.)
"Great for user behavior and app engagement analysis"
What do you like best about DevRev?

Session replay, heatmap, and user journey analysis are easy to use. We can easily find erratic user interactions and learn how to improve the app experience. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I haven’t found any major issues while using UserExperior yet. Review collected by and hosted on G2.com.

Karthik S.
KS
CEO
Small-Business (50 or fewer emp.)
"Simplify Growth"
What do you like best about DevRev?

Amazing to see visual data for our funnels. Crashes, API slow down, etc data can be correlated

with conversions. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

A turnkey solution in my opinion would have been better. We could integrate data on

UserExperior without the hassle of integrating the SDK. However, the current setup isn’t a deal

breaker. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by DevRev.

Starter

$19.99
1 User Per Month

Pro

$59.99
1 User Per Month

Ultimate

Contact Us
1 User Per Month
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DevRev Features
Customization
Integration
Reporting
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Customer Portal
Email to Case
Live Chat Support
Customization
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DevRev