Cloudways Reviews & Product Details

The technology Cloudways provides to customers is best in class in my opinion.

Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team !

And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :)

The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease.

I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) Review collected by and hosted on G2.com.

To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers.

It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer.

This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. Review collected by and hosted on G2.com.

I originally signed up cause I didn't want to commit to a host for 2-3 years. I was also looking for something a step above shared hosting. Now that Ive been with Cloudways for a few years I not only love the speed my website has gained but the service has been amazing. They're always very helpful when I have problems. Its also been so much easier than most shared hosting when I want to set up a new Wordpress install. Review collected by and hosted on G2.com.

I have a small business and Cloudways beyond meets my needs. So I cant really say I have anything I dont like. Review collected by and hosted on G2.com.

I love how easy it is to use Cloudways and the great support they provide. It really simplifies managing the entire process for me, from spinning up a new server, deploying new applications, and managing SSL to handling backups. As an agency, we get a lot of value from Cloudways, and everything we've used works well with no issues. The better user interface, more features for managing servers and application deployments, and improved support compared to what we had before make a big difference. The initial setup was very easy since we used their provided migration plugin, which made migrating all sites fast and easy. Review collected by and hosted on G2.com.

We haven't had any issues with Cloudways features and support is great. Review collected by and hosted on G2.com.

I use Cloudways for hosting my e-commerce website because it solves the problem of running a fast, secure, and scalable site without me needing to manage a VPS. It provides managed cloud hosting, caching, automatic backups, one-click restores, SSL, staging and GIT deployments, and monitoring, all of which make it easy to scale. This allows me to focus on my store instead of server maintenance. I really like that it lets me run a high-performance e-commerce store with server-grade features without spending my time being a sysadmin. The support is fast and responsive, which is great. The site migration tool was awesome, and my site migrated perfectly, though I do wish there was a migration status update. Review collected by and hosted on G2.com.

I would like to see simpler email handling, and more all-in-one features specifically for WordPress and WooCommerce without relying on add-ons or plugins. I don't remember a migration status, so I was unsure if the site was still migrating or the migration had stalled. Review collected by and hosted on G2.com.

Wow, where to start? First it was very easy to get set up. Its a bit on the technical side so if you are just a plug n play GoDaddy user, this may not be the easiest process for you, but being technical I found it very intuitive and easy to set up. I like the options that Cloudways has to offer and I really have been quite impressed with the speed. Had I known how slow my sites actually were before, I would have moved over a long time ago. I really loved how easy it was to move an entire Wordpress site from one host over to Cloudways. Review collected by and hosted on G2.com.

There is not much. I think the UI is pretty good, but still not always super easy to find the settings that I am looking for. I would also say its not always clear what some of the options mean, I am sure this has a lot more to do with being a new user than anything else. Review collected by and hosted on G2.com.

I've been a Cloudways user for a few years now and was motivated to change website hosting and infrastructure provider as I expanded the number of websites I manage which required me to have guaranteed reliability of service; infrastructure which can be scaled and easy to manage. Cloudways ticked all of these boxes. I managed to transition my websites with customer support and can easily check in on my websites at a glance as frequently as I like. The back-end interface is easy to use and settings are easy to find. If you want a deeper experience, then CLI tools and database tools are there for you. Review collected by and hosted on G2.com.

I think Cloudways automated tools are improving all the time. I value remote bots and services which can inform me how to optimise my applications and notify me when issues arise. Review collected by and hosted on G2.com.

Cloudways has helped me in my web designing career by managing multiple sites at once, along with their staging versions as well.

The best thing about its staging management is that you can directly publish changes to the main site from the staging site in one click. Review collected by and hosted on G2.com.

They must provide their own file manager option rather than using the third party tool like FileZila. It'll be a an optimal experience, I say. Review collected by and hosted on G2.com.

Cloudways combines outstanding performance with ease of use, provisioning a server with WordPress takes just a few clicks. The interface is clean and intuitive, and deploying or testing via staging sites is seamless. Their support team is consistently responsive and knowledgeable; I’ve received help in mere seconds, which gives me full confidence that any issue will be resolved swiftly. Review collected by and hosted on G2.com.

Honestly, I have nothing to dislike. The service has been consistently reliable, easy to use, and a great value for what it offers. Review collected by and hosted on G2.com.

I have been using Cloudways for a while now, and it has completely transformed the way I manage my websites. The performance is outstanding — servers are always fast and reliable, and I never experienced downtime.

What I love most is the simplicity of the platform. Even if you don’t have advanced technical skills, Cloudways makes it super easy to deploy, scale, and manage applications. The dashboard is clean and intuitive, and setting up a server takes just a few clicks.

Customer support is another strong point. Every time I contacted support, they responded quickly and professionally, always solving my issues. It feels like they really care about their customers.

Overall, Cloudways gives me the perfect balance between power, flexibility, and ease of use. I highly recommend it to anyone who wants worry-free hosting with excellent support. Review collected by and hosted on G2.com.

The only thing I dislike is that the pricing is slightly higher compared to some competitors, and sometimes I wish the interface was even simpler for complete beginners. Review collected by and hosted on G2.com.

What I like best about Cloudways is how it masterfully strikes the perfect balance between powerful performance and remarkable simplicity.

Before finding Cloudways, I was stuck choosing between overly complex, hands-on cloud setups that were intimidating or oversimplified shared hosting that couldn't handle traffic spikes. Cloudways eliminated that dilemma. Review collected by and hosted on G2.com.

"While my overall experience with Cloudways has been excellent, there are a few areas where I feel there's room for improvement:

The 'Cloudwaysy' Way of Doing Things: The platform is designed for simplicity, which sometimes means certain advanced server-level configurations are abstracted away or require a specific workaround through their support team. For a developer who is used to having raw SSH access to every single file and setting, it can feel slightly restrictive, even though you can still access SSH. You sometimes have to adapt to the 'Cloudways way' of implementing changes.

Email Service Limitations: Unlike traditional cPanel hosting, Cloudways doesn't provide a native email hosting solution. You need to integrate a third-party service like Google Workspace, MX Route, or your domain registrar's email. This isn't a deal-breaker—in fact, it's often better for deliverability—but it's an extra step and an additional cost that can be a slight inconvenience for those expecting an all-in-one package.

Cost Structure for Add-ons: The core pricing is transparent, but some very useful features—like advanced backups (every 1-hour increments), dedicated IPs, or their premium SMTP service—are paid add-ons. While they are optional and fairly priced, the costs can add up if you need them for multiple sites or servers, making the overall bill slightly higher than the base price might suggest. Review collected by and hosted on G2.com.