G2 reviewers report that Cloudways excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SiteGround. Users appreciate the platform's intuitive dashboard and the ease of managing multiple servers and applications, which simplifies their workflow.
Users say that Cloudways provides exceptional support, with many highlighting the quick response times and helpfulness of the support team. This is particularly beneficial for agencies managing multiple sites, as noted by a user who praised the seamless process of deploying applications and managing SSL certificates.
Reviewers mention that SiteGround shines in its built-in services for WordPress websites, offering features like efficient CDN services and easy SSL generation. Users value these optimizations for enhancing website speed and security without needing third-party tools.
According to verified reviews, Cloudways users find the platform's setup process to be straightforward, with many noting that they can quickly spin up new servers and applications. This ease of setup is a significant advantage for those who may not be as technically inclined.
Users highlight that while SiteGround offers a solid user experience and great support, it tends to lag behind Cloudways in terms of overall flexibility and advanced features. For instance, Cloudways' staging management allows users to publish changes directly from staging to live sites, a feature that some SiteGround users wish they had.
Reviewers indicate that Cloudways has a more favorable pricing structure for small businesses, despite a higher entry-level price. The value provided through its extensive features and support is often seen as worth the investment, especially for users managing multiple projects.
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