Cloudways Reviews & Product Details

As a Digital Marketing Specialist, I manage multiple campaigns and high-traffic sites, so server reliability is non-negotiable for me. What I love most about Cloudways is the balance between power and simplicity. It gives me the granular control of a VPS without the headache of command-line management.

However, the standout feature is undoubtedly the support team. In this industry, 'support' often means reading a script, but the Cloudways team consists of actual engineers. I recently faced a tricky technical hurdle regarding a specific WordPress theme upload and database configuration that was stalling a project. Their support team didn't just send me a link to a generic article; they dove into the issue and guided me through a fix quickly. That level of technical expertise saves me hours of downtime. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about. If I had to pick one thing, the email add-on pricing could be slightly more competitive, but given the quality of the hosting infrastructure, it's a minor trade-off I'm willing to make. Review collected by and hosted on G2.com.

The technology Cloudways provides to customers is best in class in my opinion.

Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team !

And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :)

The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease.

I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) Review collected by and hosted on G2.com.

To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers.

It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer.

This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. Review collected by and hosted on G2.com.

What I like best about Cloudways is how it simplifies WordPress management while still covering the essentials — strong security, a built-in cache system, straightforward domain management, and easy SSL setup. It saves time and keeps things stable without overcomplicating day-to-day work. Review collected by and hosted on G2.com.

One limitation is domain management. It’s not straightforward to manage multiple subdomains under the same main domain pointing to different folders, which can be restrictive for certain setups. Review collected by and hosted on G2.com.

I have been managing my font-based website on Cloudways - getfreefonts.site. It's been amazing. I have been working as a freelancer web developer since 2017 and I find Cloudways one of the best hosting sites on the internet.

It has excellent customer support, easy to use dashboard, you can straightforwardly integrate and manage your applications with its compact dashboard. Review collected by and hosted on G2.com.

It doesn't provide domain names. I think they could scale their business more if they could do that, as they already got a massive user base. Review collected by and hosted on G2.com.

I use Cloudways for web hosting, and I find its seamless architecture really makes hosting simple. The ability to have regular backups simplifies restoring sites when needed. The varnish cache feature, which I can switch on and off, is very helpful for speed and scalability. The support team is incredibly helpful, especially when we needed to update security headers; they were quick to assist. The features are easy to switch on and off, which adds to the seamless experience. I also appreciate how straightforward and easy to understand Cloudways is, and the initial setup was very straightforward and easy. Review collected by and hosted on G2.com.

I'm not sure if I've missed this, but it would be great if there could be an option where you can have a staging site that is a replica of the live site. Developers can make changes on the staging and then push them to the live when they are ready. Review collected by and hosted on G2.com.

I like using Cloudways because the servers are really powerful and easy to scale up. The premium support is really good, and it's a trusted platform that we're moving all our websites to. The UI is simple to use, and support is good with things being easy to find. I find the whole process of launching websites straightforward. It’s super simple to create servers, scale them up, and manage backups, cache clearing, and PHP upgrades. Overall, Cloudways is better compared to what I've used before like GoDaddy, SiteGround, Flywheel, and Hostinger. Review collected by and hosted on G2.com.

I don't like that the normal support, not premium, is too AI-focused because sometimes you just want to speak to a person. It would be better if it were easier to contact a human. Maybe in premium support, allowing video calls could be a nice improvement. Review collected by and hosted on G2.com.

Frankly, without courtesy and introductions, Cloudways is the best hosting in terms of speed, security, ease of use, as well as the features it provides such as Cloudflare service, as well as additional components for speed and caching, and we do not forget also support at the level that solves all problems in a short time in addition to free migration and cloning It also provides you with Also a staging site and many other services and great benefits Review collected by and hosted on G2.com.

Everything is good, frankly, there is not even a defect for me, as it provides all I need in terms of speed, protection, additional components, and very wonderful support, so I say it frankly and I am responsible for my words. There is no defect that worries Cloudways. Review collected by and hosted on G2.com.

I originally signed up cause I didn't want to commit to a host for 2-3 years. I was also looking for something a step above shared hosting. Now that Ive been with Cloudways for a few years I not only love the speed my website has gained but the service has been amazing. They're always very helpful when I have problems. Its also been so much easier than most shared hosting when I want to set up a new Wordpress install. Review collected by and hosted on G2.com.

I have a small business and Cloudways beyond meets my needs. So I cant really say I have anything I dont like. Review collected by and hosted on G2.com.

I like that the interface is clear and easy to understand. The support team is very knowledgeable and keen to help, providing context when needed. It's great that we can host many sites on shared servers, maintaining high performance across all of them. I also appreciate the strong security features and scanning capabilities. Review collected by and hosted on G2.com.

It would be great to understand and get more context on plugins used across sites and how much resources they're each using in a visual way so this can be clearly communicated to clients. This is often something we have to enquire about directly via our Premium Support. Review collected by and hosted on G2.com.

I love how easy it is to use Cloudways and the great support they provide. It really simplifies managing the entire process for me, from spinning up a new server, deploying new applications, and managing SSL to handling backups. As an agency, we get a lot of value from Cloudways, and everything we've used works well with no issues. The better user interface, more features for managing servers and application deployments, and improved support compared to what we had before make a big difference. The initial setup was very easy since we used their provided migration plugin, which made migrating all sites fast and easy. Review collected by and hosted on G2.com.

We haven't had any issues with Cloudways features and support is great. Review collected by and hosted on G2.com.