Cloudways Reviews & Product Details

The technology Cloudways provides to customers is best in class in my opinion.

Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team !

And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :)

The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease.

I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) Review collected by and hosted on G2.com.

To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers.

It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer.

This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. Review collected by and hosted on G2.com.

I originally signed up cause I didn't want to commit to a host for 2-3 years. I was also looking for something a step above shared hosting. Now that Ive been with Cloudways for a few years I not only love the speed my website has gained but the service has been amazing. They're always very helpful when I have problems. Its also been so much easier than most shared hosting when I want to set up a new Wordpress install. Review collected by and hosted on G2.com.

I have a small business and Cloudways beyond meets my needs. So I cant really say I have anything I dont like. Review collected by and hosted on G2.com.

Wow, where to start? First it was very easy to get set up. Its a bit on the technical side so if you are just a plug n play GoDaddy user, this may not be the easiest process for you, but being technical I found it very intuitive and easy to set up. I like the options that Cloudways has to offer and I really have been quite impressed with the speed. Had I known how slow my sites actually were before, I would have moved over a long time ago. I really loved how easy it was to move an entire Wordpress site from one host over to Cloudways. Review collected by and hosted on G2.com.

There is not much. I think the UI is pretty good, but still not always super easy to find the settings that I am looking for. I would also say its not always clear what some of the options mean, I am sure this has a lot more to do with being a new user than anything else. Review collected by and hosted on G2.com.

I've been a Cloudways user for a few years now and was motivated to change website hosting and infrastructure provider as I expanded the number of websites I manage which required me to have guaranteed reliability of service; infrastructure which can be scaled and easy to manage. Cloudways ticked all of these boxes. I managed to transition my websites with customer support and can easily check in on my websites at a glance as frequently as I like. The back-end interface is easy to use and settings are easy to find. If you want a deeper experience, then CLI tools and database tools are there for you. Review collected by and hosted on G2.com.

I think Cloudways automated tools are improving all the time. I value remote bots and services which can inform me how to optimise my applications and notify me when issues arise. Review collected by and hosted on G2.com.

Cloudways combines outstanding performance with ease of use, provisioning a server with WordPress takes just a few clicks. The interface is clean and intuitive, and deploying or testing via staging sites is seamless. Their support team is consistently responsive and knowledgeable; I’ve received help in mere seconds, which gives me full confidence that any issue will be resolved swiftly. Review collected by and hosted on G2.com.

Honestly, I have nothing to dislike. The service has been consistently reliable, easy to use, and a great value for what it offers. Review collected by and hosted on G2.com.

I have been using Cloudways for a while now, and it has completely transformed the way I manage my websites. The performance is outstanding — servers are always fast and reliable, and I never experienced downtime.

What I love most is the simplicity of the platform. Even if you don’t have advanced technical skills, Cloudways makes it super easy to deploy, scale, and manage applications. The dashboard is clean and intuitive, and setting up a server takes just a few clicks.

Customer support is another strong point. Every time I contacted support, they responded quickly and professionally, always solving my issues. It feels like they really care about their customers.

Overall, Cloudways gives me the perfect balance between power, flexibility, and ease of use. I highly recommend it to anyone who wants worry-free hosting with excellent support. Review collected by and hosted on G2.com.

The only thing I dislike is that the pricing is slightly higher compared to some competitors, and sometimes I wish the interface was even simpler for complete beginners. Review collected by and hosted on G2.com.

What I like best about Cloudways is how it masterfully strikes the perfect balance between powerful performance and remarkable simplicity.

Before finding Cloudways, I was stuck choosing between overly complex, hands-on cloud setups that were intimidating or oversimplified shared hosting that couldn't handle traffic spikes. Cloudways eliminated that dilemma. Review collected by and hosted on G2.com.

"While my overall experience with Cloudways has been excellent, there are a few areas where I feel there's room for improvement:

The 'Cloudwaysy' Way of Doing Things: The platform is designed for simplicity, which sometimes means certain advanced server-level configurations are abstracted away or require a specific workaround through their support team. For a developer who is used to having raw SSH access to every single file and setting, it can feel slightly restrictive, even though you can still access SSH. You sometimes have to adapt to the 'Cloudways way' of implementing changes.

Email Service Limitations: Unlike traditional cPanel hosting, Cloudways doesn't provide a native email hosting solution. You need to integrate a third-party service like Google Workspace, MX Route, or your domain registrar's email. This isn't a deal-breaker—in fact, it's often better for deliverability—but it's an extra step and an additional cost that can be a slight inconvenience for those expecting an all-in-one package.

Cost Structure for Add-ons: The core pricing is transparent, but some very useful features—like advanced backups (every 1-hour increments), dedicated IPs, or their premium SMTP service—are paid add-ons. While they are optional and fairly priced, the costs can add up if you need them for multiple sites or servers, making the overall bill slightly higher than the base price might suggest. Review collected by and hosted on G2.com.

Cloudways was able to help me migrate my blog from a serve that kept crashing on me and since we got it moved over it has been consistently functioning without issue. They have quick customer support chats available to answer questions that made it easy to use and learn. The amount of features included with the autonomous plan are excellent. The Included Cloudflare alone is worth the price we pay. I don't have to worry about the surges of traffic, or bots crawling the site, and it also includes the cache features to keep images scaled appropriately. It's nice that it's all on one simple dashboard and I like being able to easily find the error logs so I can investigate quickly. Review collected by and hosted on G2.com.

While the migration ended up being fairly simple, I would have liked a little bit more guidance of what to do after they finished on their end. Mostly because I was moving a site that was already a little bit of a confusing situation where I have my main site elsewhere and this part is just the blog, so I get that my situation is unique. At least they were able to help through the live chats instantly though so it ended up simple enough! Review collected by and hosted on G2.com.

I have been very impressed with the performance of the Cloudways hosting service. It offers optimized, fast and simple solutions, while remaining permissive enough for advanced use. I will no doubt continue to use it for many more projects. Of the several tried it is the hosting that allows you to quickly and securely host many types of sites, even those that require high performance, the many plans allow you to have all the hardware you need without overdoing it. Cloudways is an outstanding product that stands out in the crowded hosting market. Review collected by and hosted on G2.com.

The only small drawback is that it may not be as convenient for sites that require few resources but a large web space; such situations would require buying an AWS, Google or similar server at quite high cost per gb, or choosing an oversized server for a single site. Review collected by and hosted on G2.com.

I've been using Cloudways for 7 years, and I'm really impressed with its fantastic features and excellent technical support. Setting it up was incredibly easy; the control panel is straightforward without any complications. I love the robust security and speed Cloudways provides, which is essential for my WordPress hosting needs, especially considering that Google prioritizes fast and secure sites. I appreciate the suite of integrated add-ons, like Cloudflare, antivirus, firewall services, and the latest PHP versions, all offered at a nominal charge, which would be costlier if subscribed to externally. The ease of use and reliable support is something I truly value. With additional services like email and AI features provided economically, Cloudways ensures my operations are both efficient and affordable. The security aspects, enhanced by services like DDoS and bot blocking through Cloudflare, as well as caching solutions, are critical for maintaining my site's performance. Their customer support, available 24/7, is exceptional, always ready to assist when needed. Review collected by and hosted on G2.com.

I find the lack of a built-in file manager inconvenient. Although I was able to resolve this by downloading a plugin for WordPress, it would be more efficient and user-friendly to have this feature integrated directly into the platform. Review collected by and hosted on G2.com.