I like Cloudways for its simple, easy-to-use interface, making server management straightforward. I also appreciate the flexibility of being able to add modules or parts to the server as needed, which is a great feature. Additionally, the initial setup was pretty easy, which was one of the reasons I chose Cloudways over going directly with Digital Ocean. Review collected by and hosted on G2.com.

I don't like that I can't scale down as easily as I can scale up. Also, while the interface is simple and easy to use, I'm not a fan that I have to pay $100 per month for support when I have problems. It'd be nice to have a one-time fee option instead. There are also some frustrations with limited options available for server-side functionalities, which makes me want more features available. I had some issues initially connecting with GitHub due to an email mismatch, and it wasn't clear to me how to get support since I was a new customer. It was frustrating hitting a wall when trying to verify my account because of the email issue, and there wasn't clear guidance on how to create a support ticket on the platform. Review collected by and hosted on G2.com.

The combination of fast servers and excellent support has been fantastic. We moved from GoDaddy to Cloudways and have been much happier with the performance, reliability, and overall experience. Support is fast, responsive, and actually helpful when we need them. Review collected by and hosted on G2.com.

I honestly haven’t run into any major drawbacks so far. The experience has been very smooth, especially compared with our previous hosting provider. If anything, there is a little bit of a learning curve when first getting familiar with the Cloudways dashboard, but their support has been excellent whenever I’ve had a question. Review collected by and hosted on G2.com.

Their Autonomous system is good... in theory... Review collected by and hosted on G2.com.

I’ve been a Cloudways customer for years, but my recent experience with their Autonomous hosting plan has been extremely frustrating. The core issue is billing transparency. They bill partly based on visits, but after months of tickets, they still haven’t provided the underlying data to substantiate the numbers. Support has made it worse: multiple tickets over months slow responses, auto-replies, tickets closing before I can reply, and constant handoffs between teams. And instead of resolving the disputed charges, they’ve suggested moving me off the plan entirely. Hosting performance has been okay, but the combination of opaque, usage-based charges and fragmented support has really eroded my trust. I’d rate them 2 or 3 stars Review collected by and hosted on G2.com.

What I like best about Cloudways is their fast and helpful customer support. The support team is knowledgeable, professional, and always confident in resolving issues. Whenever I need assistance, they respond quickly and help me solve problems efficiently, whether it's a server configuration, application issue, or performance optimization. Their excellent support gives me confidence that any technical challenge can be resolved promptly. Review collected by and hosted on G2.com.

At the moment, I don't have any significant complaints about Cloudways. The platform provides all the essential features I need to build, deploy, and manage my applications efficiently. It has been reliable, easy to use, and well-supported, so I haven't encountered any major drawbacks. Review collected by and hosted on G2.com.

I absolutely love Cloudways. They offer VPS plans with any specifications you want from over five providers, including Amazon, Google, DigitalOcean, and others. Cloudways handles all the heavy lifting for you, protecting and updating your server with a fantastic backup system. For just 50 cents, you get 14 days of backups. They also have a great WordPress plugin that allows you to migrate your website from any provider to theirs in minutes with just a few simple steps. Their support is excellent and will help you with any problem, even if it's not directly related to them. Review collected by and hosted on G2.com.

I won't deny that the price, compared to the original supplier, is extremely high, perhaps more than double. Review collected by and hosted on G2.com.

I like the new dashboard experience and the website manager. Review collected by and hosted on G2.com.

Should provide custom support based on the requirements. Especially when it comes to woocommerce hosting, sites can vary based on their business needs. So the support team should looking to more metrics to decide which hosting plan will work based on their individual needs. That would help improve hosting selection. Also downgrading a server should be easier as upgrading one. Review collected by and hosted on G2.com.

Moving my website to Cloudways has made an enormous difference to both its speed and reliability. As a sole trader, I previously felt limited by the performance associated with conventional shared hosting. With Cloudways, I now have dedicated cloud resources and the kind of fast, dependable infrastructure I would normally associate with a much larger company—without the corresponding cost.

The platform offers excellent value for money and gives my small business the confidence and technical foundation to operate professionally and grow. My website is noticeably faster, more stable and far more reliable than it was before.

The customer service has also been excellent. Whenever I have needed assistance, the response has been rapid, efficient and genuinely helpful. I have been very pleased with both the hosting and the support, and I would readily recommend Cloudways to other small businesses and independent website owners. Review collected by and hosted on G2.com.

I haven't had any issues with Cloudways as yet. Review collected by and hosted on G2.com.

Cloudways has been very efficient at rendering my AI-based startup, Deltora.help. I like the way how a $14 per month server is exceptionally performing by handing a 400 Megabyte node application so efficiently. Plus, the support staff has been a lot helpful during the struggles with upgrading and downgrading the node version, while the application was still under development.

The User Interface of Cloudways is too easy to operate. It's designed keeping the users' needs in mind. Every feature is handy, can be found easily in just a few clicks. Review collected by and hosted on G2.com.

Cloudways didn't come with latest version of node, had to upgrade it manually. Plus, having root access grants its own perks for Server Side Rendering apps. Unfortunately, Cloudways doesn't provide the root access due to their internal policies. Review collected by and hosted on G2.com.

The support is probably the best thing about Cloudways. The live chat and ticket support are very helpful, quick to respond and knowledgeable, and it’s great knowing that expert support is available whenever you need it. Review collected by and hosted on G2.com.

The lack of a built-in file manager can be a little inconvenient at times, but it’s not a major issue or a critical dislike. Overall, I’m very happy with Cloudways. Review collected by and hosted on G2.com.

I like that I only pay for what I use with Cloudways, which helps me clearly evaluate when I need to upgrade. Their support is outstanding and the malware monitoring and cleanup feature means I don't have to be a detective anymore. The price for that feature is reasonable. I also value their elastic email integration because it allows my sites to send transactional emails without problems. The initial setup was super easy since I could use the migration tool to get everyone on the new server. Review collected by and hosted on G2.com.

Adding team members requires everyone to have a unique email address. It would be helpful to be a member of more than one team without needing a separate email address for each team I'm on. Review collected by and hosted on G2.com.