Cloudways Reviews & Product Details

Cloudways improved significantly in last one year 1. NGINX-based hosting 2. Cloudways Copilot, helpful in security monitoring and issue fixing. 3. More developer tools - Git deployment, SSH keys, cron jobs and Laravel 12 roadmap. and cleaner UI/UX. Review collected by and hosted on G2.com.

Need pricing transparency and native email solution. Review collected by and hosted on G2.com.

I like that I can create my own servers in a non technical way. I don't have to use other "shared hosting" plans that have other peoples websites that impact mine. With my own server I can do anything I want and I have full control over it. I don't have to spend a ton for that either which is a huge plus! Review collected by and hosted on G2.com.

Everything has been great. My only small issues are it would be nice to have phone support even on the lower level hosting. Also would be nice to have some type of cpanel where I can access files when needed. Review collected by and hosted on G2.com.

Cloudways give you easy way to control all aspects of your hosting server without too much hassle, focusing only on important details, supported by good support team, for a good price. Performances are great, exactly what I expected from the Digital Ocean. Review collected by and hosted on G2.com.

At this point I don't have anything to say negative. Review collected by and hosted on G2.com.

It seems to me that Cloudways is a service provider for hosting websites without complications. I use it to host my websites with WordPress, and I find it easy to use, with affordable plans and good support. I really like its simple approach and easy-to-understand use. Also, if you are new to Cloudways, the guides are practical to understand, which greatly facilitates the experience. I switched to Cloudways from HostGator because Cloudways is simple to use, and that helps me a lot. Review collected by and hosted on G2.com.

I don't like the translation into Spanish. Review collected by and hosted on G2.com.

The platform strikes a balance between cloud infrastructure flexibility and managed server simplicity. Having the choice to launch servers on DigitalOcean, AWS, or Google Cloud from a single dashboard simplifies managing different environments Review collected by and hosted on G2.com.

No Direct Domain or Native Email Hosting: You need to handle domain registrations separately, and business email requires an add-on (like Rackspace email integration or external transactional email services). Review collected by and hosted on G2.com.

Customer Support Excellence

The support team truly goes the extra mile. Every interaction has been helpful, prompt, and reassuring, making me feel valued as a customer.

Data Security & Trust

I feel confident that my data is safe. The platform provides strong security assurances that give peace of mind.

Reliability of Website Uptime

I have never faced downtime issues. The uptime guarantee has proven to be completely reliable.

Hosting Speed & Performance

The hosting speed is consistently fast, ensuring smooth website performance without interruptions.

Guarantee of Reliability

Cloudways delivers on its promises. The platform’s reliability has been flawless in my experience.

Security Assurance

With robust measures in place, I trust Cloudways to safeguard my website and data at all times. Review collected by and hosted on G2.com.

As an Indian customer, I find the monthly plans relatively expensive. However, I understand that for customers in developed nations, this pricing is quite reasonable given the level of service and reliability offered. Review collected by and hosted on G2.com.

I use Cloudways to host my website. They create a seamless caretaking place, keeping it secure and hosting my website effectively. What I like about Cloudways is that I never really need to contact them; everything's taken care of seamlessly. Their availability is great when I do have issues, and they've been very available and quick to solve any problems I encounter. I feel like the cost for this level of service is well worth it. It feels like I'm being hosted invisibly as if they aren't actually there, and I really like that because it's all about me and my website. Review collected by and hosted on G2.com.

Hosting a website is complicated, and I'm not always clear about whether something is vulnerable on the site or not. The initial setup was somewhat difficult, especially transferring the administration from the website creators to myself as the main administrator, which took some effort. Review collected by and hosted on G2.com.

The platform itself is easy to use and server setup is straightforward. When things are working normally, performance is solid. That's what drew me in — simple managed hosting with reliable backups. Unfortunately, when something actually goes wrong, the backup system and support fall apart completely. Review collected by and hosted on G2.com.

Their backup restore system completely failed when I needed it most. A plugin broke my site on April 14, and despite having a manual backup and hourly backups enabled, the restore would not work. I spent 12+ hours with their engineers who kept telling me they were working on a migration — which was not true. Nothing was happening.

After half a day of false updates, I had to come up with the fix myself: spin up a brand new server and have them manually apply the backup. Now I'm paying double server and double Cloudflare costs because their platform couldn't do a basic restore.

I submitted a compensation ticket. Five days later, no response. They viewed it, silently downgraded my priority from high to normal, and went quiet. The support experience was honestly worse than the technical failure. Review collected by and hosted on G2.com.

I really like Cloudways for its great customer service and support. They are really good at helping me troubleshoot my technical problems much easier than the competition. Their cloud-based support was especially helpful when I had malware on my sites. They were able to help me troubleshoot it, delete the malware, and, in the worst-case scenario, they even helped me back up and restore my websites, which helped a lot. They are pretty quick to respond and very easy to work with. Also, the support really helped during the initial setup, which was a bit technical. Review collected by and hosted on G2.com.

Maybe some of the interface can be a little confusing. And maybe make the steps on how to connect the domain names to the hosting simpler. Or use AI for that? A more of a step-by-step process or prompts would really help. Review collected by and hosted on G2.com.

Cloudways has launched Cloudways copilot to manage the managed hosting more easily, its now much more easy to manage the servers in cloudways. Also we can get AI Insights so that we know how the servers are performing. Review collected by and hosted on G2.com.

It needs to build more AI Functions for its users which can automatically setup a server with just a single prompt, like "Create a server with 8GB RAM and 100 GB Storage for wordpress website hosting" and that's it with just a single prompt a server is created, if cloudways can improve AI Features it will be superb. Review collected by and hosted on G2.com.