# Cloudways Reviews **Vendor:** DigitalOcean **Category:** [Cloud Web Hosting Platforms](https://www.g2.com/categories/cloud-web-hosting) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,125 ## About Cloudways Cloudways is a managed web hosting provider that frees businesses from hosting & server management with its two unique managed hosting solutions: Cloudways Flexible & Cloudways Autonomous. Over 100,000 digital agencies, e-commerce businesses, and SMBs trust Cloudways to host their websites across 50+ available data center locations worldwide. Cloudways Flexible combines the core benefits of managed hosting, giving you the unique freedom to choose from 5 top cloud providers and deploy any PHP-based app, including a custom PHP, WordPress, Magento, Laravel, and more. You can also choose server specifications and configure the flexible platform to fit your operational requirements and business processes. With our pay-as-you-go pricing model, you always have the flexibility to pay only for what you need. Cloudways Autonomous in complement & contrast is a hands-off managed WordPress solution with built-in autoscaling. It is built on Kubernetes using Google's C2 machines with integrated enterprise CDN, database caching, and unlimited PHP workers. This unique yet powerful managed experience takes infrastructure and traffic management completely out of the way so businesses can focus on growth without the technical overhead. Both solutions are backed by Cloudways' exceptional 24/7 free technical support, which offers prompt assistance with an average response time of 90 seconds whenever needed. Join the 100,000+ businesses worldwide who trust Cloudways for their undisrupted online presence & experience the simplicity and power of managed cloud hosting today. ## Cloudways Pros & Cons **What users like:** - Users value the **ease of use** of Cloudways, enjoying a straightforward setup and intuitive dashboard. (151 reviews) - Users praise Cloudways for its **responsive customer support** , providing quick help and enhancing their overall experience. (122 reviews) - Users find the **easy setup** of Cloudways to be ideal for beginners, enabling a straightforward hosting experience. (93 reviews) - Users commend the **exceptional reliability** of Cloudways, ensuring smooth performance and quick load times across their websites. (76 reviews) - Users commend Cloudways for its **exceptional support** , providing effective assistance with technical issues and easy setup. (72 reviews) - 24/7 Support (56 reviews) - Performance Speed (56 reviews) - User-Friendly Interface (48 reviews) - Cloud Services (46 reviews) - User-Friendliness (45 reviews) **What users dislike:** - Users find Cloudways to be **expensive** , especially when compared to alternative hosting providers. (51 reviews) - Users find the **pricing issues** concerning, noting that costs are higher than those of competitors. (44 reviews) - Users report **poor customer support** , experiencing delays and unresponsive communication that exacerbate their service issues. (29 reviews) - Users find the lack of **built-in email hosting** annoying, requiring extra costs and additional setup efforts. (27 reviews) - Users find the **learning curve steep** , struggling with the dashboard and terminology unfamiliar compared to other hosting services. (27 reviews) - Poor User Experience (23 reviews) - High Pricing (21 reviews) - Users express concerns about **hosting issues** , especially with inadequate email support and limited DNS services. (19 reviews) - Complex Usability (18 reviews) - Missing Features (17 reviews) ## Cloudways Reviews ### 1. Fast, Intuitive Dashboard for Managing Multiple Servers Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Cloudways?** Cloudways has been helping me run my blog related to automobile industry since January 2026. It’s fast, easy to use dashboard, renders the images optimally within milliseconds. I have been using Digital Ocean basic server, but surely upgrade to a more powerful server in the future, as the size of the blog grows over time. It’s really amazing to see all the prominent web servers in one dashboard - AWS, Google Cloud, Vultr, Linode, along with Digital Ocean. The dashboard is so intuitive that the users literally don’t have to make the unnecessary switches to manage multiple websites and servers. **What do you dislike about Cloudways?** When I first heard about Cloudways, I thought of purchasing the domain name along with hosting, but then I found out that Cloudways doesn’t provide domain services. Later, I was in need for the root access of the server, and during talking with the support executive, they told me due to their policies, they cannot share the root access. Rest, it’s been a great experience with their service. **What problems is Cloudways solving and how is that benefiting you?** It’s been solving the challenge of efficiently managing my automobile blog along with its staging server. I constantly work on changing little design every time, so staging manager helps me see those live changes without hurting the UI/UX of the original site. ### 2. Effortless Scaling and 24/7 Support for Small & Big Business Hosting **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul K. | Financial Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Cloudways?** I've been using Cloudways since October 2025, and been effectively managing my business with its DigitalOcean server. I like its ability to provide basic servers for small businesses. Later, they can switch to premium level servers by using its efficient scaling feature, without any interruptions. Moreover, 2nd best thing is the support. I literally had to contact them multiple times regarding some technical challenges that I faced. They're available 24/7. The dashboard is easy to use, even a person with no experience can understand it very well. It's not complex at all. Additionally, you get to manage five different types of hosting servers - Digital Ocean, Vultr, Linode, AWS, and Google Cloud. I use basic server of DigitalOcean, as WordPress-based, because it's affordable for my business. I'll surely switch to premium level servers in the future. **What do you dislike about Cloudways?** I didn't really notice any downsides so far. It's been going smooth. **What problems is Cloudways solving and how is that benefiting you?** It's been effectively running my business website without any delays in the loading. I can seamlessly access the URLs anytime without any interruptions. ### 3. Cloudways: Exceptional Support, Rock-Solid Security, and Reliable Uptime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Cloudways?** Customer Support Excellence The support team truly goes the extra mile. Every interaction has been helpful, prompt, and reassuring, making me feel valued as a customer. Data Security & Trust I feel confident that my data is safe. The platform provides strong security assurances that give peace of mind. Reliability of Website Uptime I have never faced downtime issues. The uptime guarantee has proven to be completely reliable. Hosting Speed & Performance The hosting speed is consistently fast, ensuring smooth website performance without interruptions. Guarantee of Reliability Cloudways delivers on its promises. The platform’s reliability has been flawless in my experience. Security Assurance With robust measures in place, I trust Cloudways to safeguard my website and data at all times. **What do you dislike about Cloudways?** As an Indian customer, I find the monthly plans relatively expensive. However, I understand that for customers in developed nations, this pricing is quite reasonable given the level of service and reliability offered. **What problems is Cloudways solving and how is that benefiting you?** Ease of Use (PAAS Platform) Even as a user who isn’t highly technical, I find Cloudways very easy to use. Deploying WordPress is straightforward, and managing the platform feels intuitive. WordPress Speed WordPress websites run amazingly fast on Cloudways, which makes a huge difference in user experience and SEO. Compared to competitors like Hostinger and HostGator, the performance and reliability justify the cost. ### 4. Seamless Hosting with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Cloudways?** I use Cloudways to host my website. They create a seamless caretaking place, keeping it secure and hosting my website effectively. What I like about Cloudways is that I never really need to contact them; everything's taken care of seamlessly. Their availability is great when I do have issues, and they've been very available and quick to solve any problems I encounter. I feel like the cost for this level of service is well worth it. It feels like I'm being hosted invisibly as if they aren't actually there, and I really like that because it's all about me and my website. **What do you dislike about Cloudways?** Hosting a website is complicated, and I'm not always clear about whether something is vulnerable on the site or not. The initial setup was somewhat difficult, especially transferring the administration from the website creators to myself as the main administrator, which took some effort. **What problems is Cloudways solving and how is that benefiting you?** Cloudways creates a seamless caretaking place for my website, keeping it secure and providing support when needed. ### 5. Backups failed when it mattered, support made it worse **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Cloudways?** The platform itself is easy to use and server setup is straightforward. When things are working normally, performance is solid. That's what drew me in — simple managed hosting with reliable backups. Unfortunately, when something actually goes wrong, the backup system and support fall apart completely. **What do you dislike about Cloudways?** Their backup restore system completely failed when I needed it most. A plugin broke my site on April 14, and despite having a manual backup and hourly backups enabled, the restore would not work. I spent 12+ hours with their engineers who kept telling me they were working on a migration — which was not true. Nothing was happening. After half a day of false updates, I had to come up with the fix myself: spin up a brand new server and have them manually apply the backup. Now I'm paying double server and double Cloudflare costs because their platform couldn't do a basic restore. I submitted a compensation ticket. Five days later, no response. They viewed it, silently downgraded my priority from high to normal, and went quiet. The support experience was honestly worse than the technical failure. **What problems is Cloudways solving and how is that benefiting you?** Cloudways is supposed to solve the complexity of managing cloud servers so you can focus on your business. And on a normal day, it does that. But the moment something breaks, you're on your own. Their backup system — the one feature that's supposed to protect you — failed completely, and their support made it worse by wasting 12 hours of my time with false updates. I'm now actively looking at other hosting providers. ### 6. Affordable Hosting with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn C. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Cloudways?** I really like Cloudways for its great customer service and support. They are really good at helping me troubleshoot my technical problems much easier than the competition. Their cloud-based support was especially helpful when I had malware on my sites. They were able to help me troubleshoot it, delete the malware, and, in the worst-case scenario, they even helped me back up and restore my websites, which helped a lot. They are pretty quick to respond and very easy to work with. Also, the support really helped during the initial setup, which was a bit technical. **What do you dislike about Cloudways?** Maybe some of the interface can be a little confusing. And maybe make the steps on how to connect the domain names to the hosting simpler. Or use AI for that? A more of a step-by-step process or prompts would really help. **What problems is Cloudways solving and how is that benefiting you?** Cloudways provides ease of use and fast website speeds. Their great customer service helps troubleshoot technical issues efficiently, including malware removal and site backup restoration. ### 7. exceptional Performance and a Support Team That Actually Solves Problems **Rating:** 5.0/5.0 stars **Reviewed by:** SAID B. | Digital Marketing Specialist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Cloudways?** As a Digital Marketing Specialist, I manage multiple campaigns and high-traffic sites, so server reliability is non-negotiable for me. What I love most about Cloudways is the balance between power and simplicity. It gives me the granular control of a VPS without the headache of command-line management. However, the standout feature is undoubtedly the support team. In this industry, 'support' often means reading a script, but the Cloudways team consists of actual engineers. I recently faced a tricky technical hurdle regarding a specific WordPress theme upload and database configuration that was stalling a project. Their support team didn't just send me a link to a generic article; they dove into the issue and guided me through a fix quickly. That level of technical expertise saves me hours of downtime. **What do you dislike about Cloudways?** Honestly, there isn't much to complain about. If I had to pick one thing, the email add-on pricing could be slightly more competitive, but given the quality of the hosting infrastructure, it's a minor trade-off I'm willing to make. **What problems is Cloudways solving and how is that benefiting you?** Cloudways solves the issue of scalability and speed for our marketing assets. We need our landing pages to load instantly to keep conversion rates high, and the caching stack Cloudways provides (Varnish, Redis) makes our WordPress sites fly. It allows me to focus on marketing strategies and content creation rather than worrying about server maintenance or uptime issues. ### 8. World-Class Technology and Support That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Lee S. | Founder - WordPressGurus.co.za, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Cloudways?** The technology Cloudways provides to customers is best in class in my opinion. Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team ! And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :) The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease. I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) **What do you dislike about Cloudways?** To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers. It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer. This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. **What problems is Cloudways solving and how is that benefiting you?** I can add hosting a s single line item in a cost estimate and confidently state that it's great value for money. It's super easy to demonstrate the benefits to new customer too, and that's due to the significant effort behind customer support and enablement :) ### 9. Quick Deployments and Helpful Online Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolaos K. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Cloudways?** The quick deployments and the amount of online guides **What do you dislike about Cloudways?** I haven't used it enough to have things I dislike to be honest. I would of course always like it to be cheaper. **What problems is Cloudways solving and how is that benefiting you?** I am usually a hands on developer, that used to spin up EC2 servers and configure every little bit for a simple wordpress site. Now can I create one with a few clicks, and is secure with relatively good performance even on the lowest tier, so I can carry on with my client's website build. ### 10. Reliable Hosting with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Matt H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Cloudways?** I use Cloudways for hosting, plugin updates, security, and website migrations. I find the UI to be great, and I really appreciate the help from their support team. The performance of the servers is good, providing reliable hosting with premium, experienced support. The initial setup was super easy, and I believe it's a more advanced hosting provider compared to others like Flywheel. **What do you dislike about Cloudways?** I think a dashboard would be good for all sites/servers that shows the health of those servers, so we can see everything top level without having to click into individual servers. Breaking down the issues with less jargon as sometimes we just get screenshots of a big log of issues and we don't really know what that means. **What problems is Cloudways solving and how is that benefiting you?** Cloudways provides reliable hosting with premium support and offers better servers and performance compared to our previous provider. ## Cloudways Discussions - [How do l move a website created from the Godaddy site builder to Clouways hosting?](https://www.g2.com/discussions/35415-how-do-l-move-a-website-created-from-the-godaddy-site-builder-to-clouways-hosting) - 36 comments, 3 upvotes - [how to setup](https://www.g2.com/discussions/how-to-setup) - 4 comments, 1 upvote - [How do I get high scores on https://pagespeed.web.dev/](https://www.g2.com/discussions/how-do-i-get-high-scores-on-https-pagespeed-web-dev) - 6 comments, 1 upvote - [How do I set up a wildcard DNS for use in Cloudways with a Wordpress multi-site set up [ example mysite.domain.com ] ?](https://www.g2.com/discussions/39348-how-do-i-set-up-a-wildcard-dns-for-use-in-cloudways-with-a-wordpress-multi-site-set-up-example-mysite-domain-com) - 1 comment, 1 upvote - [is there any special price for my clients, especially for students in my country](https://www.g2.com/discussions/34929-is-there-any-special-price-for-my-clients-especially-for-students-in-my-country) - 1 comment, 1 upvote - [View Cloudways pricing details and edition comparison](https://www.g2.com/products/cloudways/reviews/cloudways-review-4165376?section=pricing&secure%5Bexpires_at%5D=2026-05-16+21%3A50%3A21+-0500&secure%5Bsession_id%5D=346bbddc-c883-4acb-a00f-32e3b83b3fa4&secure%5Btoken%5D=00912e65448642c3e39bd09a1bd68e8aa154cf57cbc45013df10eebe994069de&format=llm_user) ## Cloudways Integrations - [Astra WordPress Theme](https://www.g2.com/products/astra-wordpress-theme/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Bunny CDN](https://www.g2.com/products/bunny-cdn/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Divi](https://www.g2.com/products/divi/reviews) - [Elastic Email](https://www.g2.com/products/elastic-email/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Rank Math](https://www.g2.com/products/rank-math/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Cloudways Features **Functionality** - Developer Tools - Automation - Website Staging **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **Management** - Web Content Dedication - Website Hosting - Role-Based Permissions **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Support** - CMS Variety - Multi-CMS Support - Compliance **Free Resources** - Email - Domain - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Infrastructure** - Networking - Virtual Machines - Security ## Top Cloudways Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (784 reviews) - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (285 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,436 reviews)