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Blazeo Reviews & Provider Details

Blazeo is an omni-channel lead conversion platform. Their core products/services include: • 24/7 Managed Live Chat – Live chat operators (human agents) available around the clock on the client’s website to engage visitors and capture leads. This service converts website visitors into leads by answering questions in real time and collecting contact information. Blazeo originally built its business on this live chat lead capture service. • AI Chatbot – An AI-powered chatbot that can handle inquiries and qualify leads automatically. Blazeo recently introduced a Generative AI chat agent to automate customer interactions, handle common queries, and help capture leads at scale. This chatbot works alongside human agents to ensure no visitor’s question goes unanswered, even with high volumes. • Voice Call Center Services – A call answering and outbound calling service to handle phone leads. Blazeo’s call center team can take inbound calls from prospects (acting as a 24/7 receptionist) and even perform outbound follow-up calls or campaigns. This helps businesses capture leads who prefer calling and ensures phone inquiries are never missed. • Appointment Scheduling – A service to schedule appointments or consultations with qualified leads on behalf of the client. When a chat or call results in an interested prospect, Blazeo can book that prospect into the business’s calendar. This streamlines the hand-off of leads by securing a meeting or call, increasing the chance of conversion. • Retainer Signing Services – Blazeo even helps with closing the deal for certain industries (notably law firms) by facilitating retainer agreement signing. In contexts like legal services, once a lead is qualified, Blazeo can guide them through signing up (e.g. signing a contract or retainer) to become a paying client. This essentially turns leads into customers for the business. • SMS Communication Tools – Two-way text messaging capabilities to engage and follow up with leads via SMS. Blazeo can capture phone numbers and continue the conversation or reminders through text, fitting the preferences of many customers and ensuring leads are nurtured on multiple channels.

Seller

Blazeo

Discussions

Blazeo Community

Languages Supported

English, Spanish

Services Offered

Live Chat, Call Center

Locations Serviced

United States

Overview by

Jason Levy

Pricing

Pricing provided by Blazeo.

Grow

Starting at $49.00

500 Website Traffic Per Month

View More Pricing Information

Top-Rated Alternatives

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Blazeo Media

A screenshot demo of the blazeo interface.

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Abdul Qadar S.

Sales Development Representative

Enterprise (> 1000 emp.)

8/10/2024

"Ai tool with human touch is game changer,"

4.5/5

What do you like best about Blazeo?

Accurate lead finder meeting today's needs for online business. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

So far it's working great for me and my team. Review collected by and hosted on G2.com.

Ravi Shankar s.

Senior Software Engineer

Enterprise (> 1000 emp.)

10/26/2023

"Apexchat - Service and software review"

3.5/5

What do you like best about Blazeo?

chatbots helps in resolving customer queries 24/7 and the reporting dashboard provides valuable insights into the customer service performance. Customer support is very much resolved with the automated chatbots and it can be frequently used any time. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Pricing is high for a small business enterpreneur and also there is not much customization available to design for customer needs. Review collected by and hosted on G2.com.

Recommendations to others considering Blazeo:

I would advise to start with a free-trial version based on your needs and invest sufficient time in training the chatbots according to your specific requirements. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

ApexChat is an Artificial Intelligence based customer service platform which helped our company to automate the customer service tasks like answering frequently asked questions by the customers and resolving the issues. It benefitted us by reducing costs by automating the tasks done by human agents and improved customer satisfaction. Review collected by and hosted on G2.com.

Prateek S.

Data Analyst

Small-Business (50 or fewer emp.)

10/3/2023

"Its an astounding live chat platform!!!"

5/5

What do you like best about Blazeo?

As per my concern i really like Apex Chat , easy interface ,running smoothly.

Sometimes we cant keep track all the leads which coming from the website but ApexChat always be there to refined for us.

The chat agents always response in a professional manner in a effective time period. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

There is nothing as such i dont like.Over all it was good experience with Apexchat. Review collected by and hosted on G2.com.

Recommendations to others considering Blazeo:

I highly reccomed to all those who are running a small scale business and they really want to growth , so kindly implement the ApexChat, for sure you will see the result with 30 days. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

ApexChat is an amazing product , It really helps to me refine the qualifying web leads into the email and text, It also boost the engagement rate , so the rate of opportunity wins will also increase. Review collected by and hosted on G2.com.

Felicia J.

Independent Consultant

Small-Business (50 or fewer emp.)

9/21/2023

"So far, so GREAT!"

5/5

What do you like best about Blazeo?

Being able to answer questions for customers that I cannot answer myself, or that they may have been afraid to ask directly. It assures them they will be taken care of accordingly. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

So far... only the fact that I didn't know about it sooner! Review collected by and hosted on G2.com.

Recommendations to others considering Blazeo:

Don't hesitate! Download it today! Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

I have only just recently started using this service, so I don't have a lot to contribute... but I can most definitely say that since I've been using ApexChat appointments have surged! It's very useful to ensure questions your potential clients may have can be answered at their convenience. Instead of overlooking our products and services, customers are engaging in questions, and sometimes demonstrations. I'd have to say that about 92% of customers who engage via ApexChat make purchases. Phenomenal! Review collected by and hosted on G2.com.

Daniel V.

Project manager

Mid-Market (51-1000 emp.)

9/22/2023

"Very EyeCatching new gen of customer support"

4/5

What do you like best about Blazeo?

Is a great complete premium solution with white label options, very easy to setup, can be setup to be integrated through. They have an excelent 24/7 support and can be frequently checked to track in real time the progress. Also works great with clients with high use of frecuency Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Its a little bit too expensive for some markets and is not a good fit for business that need to return tracking information. Review collected by and hosted on G2.com.

Recommendations to others considering Blazeo:

This product is perfect for companies without a dedicated support team and also works great for industries where few valuable leads are worth a significative investment Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

We needed a solution that could give alternatives to our client's customers to increase sales, drive leads into the funnel of conversions and give a premium 24/7 experience Review collected by and hosted on G2.com.

Brenda W.

Small-Business (50 or fewer emp.)

1/27/2024

"Great lead helper"

4/5

What do you like best about Blazeo?

Great interface with my business website. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Limited in the type of conversation they can do with potential clients Review collected by and hosted on G2.com.

Dipak P.

Data Analyst

Mid-Market (51-1000 emp.)

10/26/2023

"Good Managed Chat Service for Live chats"

4/5

What do you like best about Blazeo?

Very prompt response, knowlefeble team offering good solution.Ease of use, implemention of chat is easy.prompt cusomer support from them.The Frequency of using chat is high but stil provide good solution.lot of features i like in Apex Chat. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

They have to increase their manpower so Que will reduce, need to imrovement in UI interface, they have to improve their integration with the another softwares. Review collected by and hosted on G2.com.

Jessica B.

Mid-Market (51-1000 emp.)

9/21/2023

"Great tool and customer service"

4.5/5

What do you like best about Blazeo?

Customer service was fantastic, they were always available, on hand and ready to help us with questions, concerns, and any changes we wanted to make along the way. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

I didn't experience any negatives. The only reason we changed service was that the CRM we were moving too had their own chat feature. Review collected by and hosted on G2.com.

Recommendations to others considering Blazeo:

Great service, great tool, and search features on the backend. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

They allowed us to have a pop up chat feature that was customizable and we were event able to use images of our employees as the agents that popped up. It solved an immediate lead need. Review collected by and hosted on G2.com.

Jan F.

Small-Business (50 or fewer emp.)

10/2/2023

"ApexChat is very flexible and willing to step in and get their hands dirty when solving problems"

4.5/5

What do you like best about Blazeo?

I like it The ability to quickly scale up or down based on business needs, plus it handles all of our customer service, answering questions and concerns. ApexChat has helped with countless projects. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

The truth is that I can't think of anything I don't like. I have worked with ApexChat at several different companies and will continue to take them wherever I go. Review collected by and hosted on G2.com.

Avinash M.

MS CRM Dynamics Consultant

Small-Business (50 or fewer emp.)

10/30/2023

"Good product....."

2/5

What do you like best about Blazeo?

Whenever I am approached for a change, I consistently decline, expressing my contentment with Apex. I firmly believe in the exceptional quality of their work and consider their product to be superior. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

I thoroughly appreciated the exceptional product quality, outstanding customer service, and unwavering support, all of which were delivered with remarkable promptness. Review collected by and hosted on G2.com.