# Blazeo Reviews **Vendor:** Blazeo **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.2/5.0 **Total Reviews:** 15 ## About Blazeo Blazeo is an omni-channel lead conversion platform. Their core products/services include: • 24/7 Managed Live Chat – Live chat operators (human agents) available around the clock on the client’s website to engage visitors and capture leads​. This service converts website visitors into leads by answering questions in real time and collecting contact information. Blazeo originally built its business on this live chat lead capture service. • AI Chatbot – An AI-powered chatbot that can handle inquiries and qualify leads automatically. Blazeo recently introduced a Generative AI chat agent to automate customer interactions, handle common queries, and help capture leads at scale​. This chatbot works alongside human agents to ensure no visitor’s question goes unanswered, even with high volumes. • Voice Call Center Services – A call answering and outbound calling service to handle phone leads. Blazeo’s call center team can take inbound calls from prospects (acting as a 24/7 receptionist) and even perform outbound follow-up calls or campaigns​. This helps businesses capture leads who prefer calling and ensures phone inquiries are never missed. • Appointment Scheduling – A service to schedule appointments or consultations with qualified leads on behalf of the client. When a chat or call results in an interested prospect, Blazeo can book that prospect into the business’s calendar​. This streamlines the hand-off of leads by securing a meeting or call, increasing the chance of conversion. • Retainer Signing Services – Blazeo even helps with closing the deal for certain industries (notably law firms) by facilitating retainer agreement signing​. In contexts like legal services, once a lead is qualified, Blazeo can guide them through signing up (e.g. signing a contract or retainer) to become a paying client. This essentially turns leads into customers for the business. • SMS Communication Tools – Two-way text messaging capabilities to engage and follow up with leads via SMS​. Blazeo can capture phone numbers and continue the conversation or reminders through text, fitting the preferences of many customers and ensuring leads are nurtured on multiple channels. ## Blazeo Reviews ### 1. Ai tool with human touch is game changer, **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul Qadar S. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Blazeo?** Accurate lead finder meeting today's needs for online business. **What do you dislike about Blazeo?** So far it's working great for me and my team. **Recommendations to others considering Blazeo:** You are at the right place it works for you even if you are out of your office. **What problems is Blazeo solving and how is that benefiting you?** Specialized team with 24/7 customer support. chat is easy to use and prices are unbeatable. ### 2. Apexchat - Service and software review **Rating:** 3.5/5.0 stars **Reviewed by:** Ravi Shankar s. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Blazeo?** chatbots helps in resolving customer queries 24/7 and the reporting dashboard provides valuable insights into the customer service performance. Customer support is very much resolved with the automated chatbots and it can be frequently used any time. **What do you dislike about Blazeo?** Pricing is high for a small business enterpreneur and also there is not much customization available to design for customer needs. **Recommendations to others considering Blazeo:** I would advise to start with a free-trial version based on your needs and invest sufficient time in training the chatbots according to your specific requirements. **What problems is Blazeo solving and how is that benefiting you?** ApexChat is an Artificial Intelligence based customer service platform which helped our company to automate the customer service tasks like answering frequently asked questions by the customers and resolving the issues. It benefitted us by reducing costs by automating the tasks done by human agents and improved customer satisfaction. ### 3. Its an astounding live chat platform!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Blazeo?** As per my concern i really like Apex Chat , easy interface ,running smoothly. Sometimes we cant keep track all the leads which coming from the website but ApexChat always be there to refined for us. The chat agents always response in a professional manner in a effective time period. **What do you dislike about Blazeo?** There is nothing as such i dont like.Over all it was good experience with Apexchat. **Recommendations to others considering Blazeo:** I highly reccomed to all those who are running a small scale business and they really want to growth , so kindly implement the ApexChat, for sure you will see the result with 30 days. **What problems is Blazeo solving and how is that benefiting you?** ApexChat is an amazing product , It really helps to me refine the qualifying web leads into the email and text, It also boost the engagement rate , so the rate of opportunity wins will also increase. ### 4. So far, so GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia J. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blazeo?** Being able to answer questions for customers that I cannot answer myself, or that they may have been afraid to ask directly. It assures them they will be taken care of accordingly. **What do you dislike about Blazeo?** So far... only the fact that I didn't know about it sooner! **Recommendations to others considering Blazeo:** Don't hesitate! Download it today! **What problems is Blazeo solving and how is that benefiting you?** I have only just recently started using this service, so I don't have a lot to contribute... but I can most definitely say that since I've been using ApexChat appointments have surged! It's very useful to ensure questions your potential clients may have can be answered at their convenience. Instead of overlooking our products and services, customers are engaging in questions, and sometimes demonstrations. I'd have to say that about 92% of customers who engage via ApexChat make purchases. Phenomenal! ### 5. Very EyeCatching new gen of customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Blazeo?** Is a great complete premium solution with white label options, very easy to setup, can be setup to be integrated through. They have an excelent 24/7 support and can be frequently checked to track in real time the progress. Also works great with clients with high use of frecuency **What do you dislike about Blazeo?** Its a little bit too expensive for some markets and is not a good fit for business that need to return tracking information. **Recommendations to others considering Blazeo:** This product is perfect for companies without a dedicated support team and also works great for industries where few valuable leads are worth a significative investment **What problems is Blazeo solving and how is that benefiting you?** We needed a solution that could give alternatives to our client's customers to increase sales, drive leads into the funnel of conversions and give a premium 24/7 experience ### 6. Great lead helper **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Blazeo?** Great interface with my business website. **What do you dislike about Blazeo?** Limited in the type of conversation they can do with potential clients **Recommendations to others considering Blazeo:** If you want help ensuring to capture leads via the web, good service for this. **What problems is Blazeo solving and how is that benefiting you?** Helping gain the traffic from my website with chat functionality to ensure leads are captured. ### 7. Good Managed Chat Service for Live chats **Rating:** 4.0/5.0 stars **Reviewed by:** Dipak P. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Blazeo?** Very prompt response, knowlefeble team offering good solution.Ease of use, implemention of chat is easy.prompt cusomer support from them.The Frequency of using chat is high but stil provide good solution.lot of features i like in Apex Chat. **What do you dislike about Blazeo?** They have to increase their manpower so Que will reduce, need to imrovement in UI interface, they have to improve their integration with the another softwares. **Recommendations to others considering Blazeo:** Very Good Service and Software provider, in budget. **What problems is Blazeo solving and how is that benefiting you?** We have received lot of calls for customer service, throught Apex chat we reduces that calls up to 60% ### 8. Great tool and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blazeo?** Customer service was fantastic, they were always available, on hand and ready to help us with questions, concerns, and any changes we wanted to make along the way. **What do you dislike about Blazeo?** I didn't experience any negatives. The only reason we changed service was that the CRM we were moving too had their own chat feature. **Recommendations to others considering Blazeo:** Great service, great tool, and search features on the backend. **What problems is Blazeo solving and how is that benefiting you?** They allowed us to have a pop up chat feature that was customizable and we were event able to use images of our employees as the agents that popped up. It solved an immediate lead need. ### 9. ApexChat is very flexible and willing to step in and get their hands dirty when solving problems **Rating:** 4.5/5.0 stars **Reviewed by:** Jan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blazeo?** I like it The ability to quickly scale up or down based on business needs, plus it handles all of our customer service, answering questions and concerns. ApexChat has helped with countless projects. **What do you dislike about Blazeo?** The truth is that I can't think of anything I don't like. I have worked with ApexChat at several different companies and will continue to take them wherever I go. **What problems is Blazeo solving and how is that benefiting you?** With ApexChat I can get information about what motivates a member to use our benefits. y We have learned many ways to modify our messages and solve technical problems. ### 10. Good product..... **Rating:** 2.0/5.0 stars **Reviewed by:** Avinash M. | MS CRM Dynamics Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Blazeo?** Whenever I am approached for a change, I consistently decline, expressing my contentment with Apex. I firmly believe in the exceptional quality of their work and consider their product to be superior. **What do you dislike about Blazeo?** I thoroughly appreciated the exceptional product quality, outstanding customer service, and unwavering support, all of which were delivered with remarkable promptness. **Recommendations to others considering Blazeo:** Good to install and service **What problems is Blazeo solving and how is that benefiting you?** Alex chat solved our CSR peoples issue to connect end-users provider service ### 11. ApexChat- Full Feedback! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Blazeo?** They are very customer friendly and their agents experience is delightful. they understand your challenges and customize the solutions for your specific use cases. The product is also very easy to implement. **What do you dislike about Blazeo?** The billing technique is not very accurate or customer friendly and the charges are high at the beginning of the relationship. **Recommendations to others considering Blazeo:** This will be useful if immediate customer service and resolution is of paramount importance to your firm. **What problems is Blazeo solving and how is that benefiting you?** We're using ApexChat to connect with leads, communicate and capture them while facilitating a seamless brand communication channel. We also leverage their live agent support to address our client concerns immediately, improving our brand reputation and credibility ### 12. Best chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Dewan M. | Area Credit Operation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Blazeo?** I would like to inform you that apexchat provide services 24*7 **What do you dislike about Blazeo?** No such things found about apexchat and this is best chat software available in the market **Recommendations to others considering Blazeo:** Already I share this software company's link to my friends and due minimum cost compare to other software **What problems is Blazeo solving and how is that benefiting you?** Many problems Apexchat solved and here are the problems solved + without customer service agent apexchat provide accuracy information + with minimum subscription apexchat provide services ### 13. Nice product for live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Rajendra Kumar P. | Application Developmennt Associate Manager , Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Blazeo?** No. of features and great support team are the key win areas. **What do you dislike about Blazeo?** Everything looks good. There is nothing to dislike. **Recommendations to others considering Blazeo:** Please go ahead. **What problems is Blazeo solving and how is that benefiting you?** Apex live chat service greatly increases the conversion rate of visitors to the website into actual leads for the firm. ### 14. Apex chat products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2023 **What do you like best about Blazeo?** It initially connects with the services and then determines a suitable human agent to connect with. That's the best part about it. **What do you dislike about Blazeo?** I think most of the things are great. Some things like help section should be more detailed. **Recommendations to others considering Blazeo:** If any team wants to communicate effectively with its consumers then this is a must use product. **What problems is Blazeo solving and how is that benefiting you?** Apex chat helps us to communicate with our clients and consumers in a very effective way. ### 15. Viable option for Live Chatting to Customers **Rating:** 3.0/5.0 stars **Reviewed by:** Tony K. | Head of E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Blazeo?** Convenient and easy to setup. Especially in a pinch. **What do you dislike about Blazeo?** Over time it became cost prohibitive and it's easy to forget about. **Recommendations to others considering Blazeo:** Keep monitoring performance. **What problems is Blazeo solving and how is that benefiting you?** We needed some service to chat to customers in real time and Apex Chat Delivered - [View Blazeo pricing details and edition comparison](https://www.g2.com/products/blazeo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A07%3A27+-0500&secure%5Bsession_id%5D=a49b0e45-d7db-447e-9904-09b780ea8109&secure%5Btoken%5D=9ff86561127c6b21a6fa75e868fd17862900a4537329ee9e0b0d31a7134e13c4&format=llm_user) ## Top Blazeo Alternatives - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (68 reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Televerde](https://www.g2.com/products/televerde/reviews) - 4.6/5.0 (37 reviews)