---
title: Moneypenny Reviews
meta_title: 'Moneypenny Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 47 reviews by the users' company size, role or industry to
  find out how Moneypenny works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 47
  scale: '5'
date_modified: '2026-08-10'
parent_category:
  name: Business Services
  url: https://www.g2.com/categories/business-services
---


# Moneypenny Reviews
**Vendor:** Moneypenny  
**Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 47
## About Moneypenny
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.




## Moneypenny Reviews
  ### 1. Effortless Online Access — Moneypenny Is Simple and Intuitive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

I like the ease of use with Moneypenny online access.

**What do you dislike about Moneypenny?**

The representative who supports our account was not very supportive when I came onto this property. It took several weeks to ever get a response on how our answering services worked. Had Robert been more attentive when I first came on, I may have felt better about the transition.

**Recommendations to others considering Moneypenny:**

Get the access to your online account. It will take a lot of worry off of your hands when dealing with the scheduling.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny provides on call and answering services for my property, and allows me to review voicemails online and send any on-call maintenance requests to our team members who are on call. They will also email us any on calls received to ensure communication has been made.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 2. Live Answering with Room for Pricing Improvements

**Rating:** 3.0/5.0 stars

**Reviewed by:** Kim S. | Chief Administrative Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I liked Moneypenny for its live answering service, which made callers feel special and allowed for information to be passed to the correct staff member efficiently. It was great that they told callers whether or not the person was available or not, and they would take a message if not. I thought it was very nice that they could ferret out spam calls and let us know if it was a marketer or just someone trying to get through. Their software was very easy to install and walk through for what we wanted for scripting.

**What do you dislike about Moneypenny?**

I think they need to make a way where you don't get charged for things that are spam calls. They should make it cheaper and charge per call instead of per minute. I think there's too many other options out there, and with AI being able to do a lot of live interactions now, it's a consideration. The pricing is a major factor for me, so I'd rate it around six or seven out of ten.

**What problems is Moneypenny solving and how is that benefiting you?**

We appreciate Moneypenny’s live answering service for making our callers feel valued and efficiently passing information to the correct staff. We find their ability to filter spam calls and provide warm handoffs very beneficial.

**Official Response from Moneypenny Marketing:**

> Thank you for sharing your thoughtful feedback! We're so glad to hear our live answering service, spam filtering, and easy-to-use scripting helped create a great experience for your team and callers. We also appreciate your honest comments about pricing, as feedback like yours helps us continue to improve. Thank you again for choosing Moneypenny!


  ### 3. Real-Time Live Support That Keeps Field Teams on Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** William W. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

Real-time live support. The service allows field personnel to get the help they need to resolve issues and follow requirements.

**What do you dislike about Moneypenny?**

Pay model can sometimes be expensive as caller details are captured and relayed to the right person(s).

**Recommendations to others considering Moneypenny:**

Work with your team to capture the number of calls and average length of calls before committing to MoneyPenny. Keep in mind caller details will need to be captured to direct the caller to the right team member. Make sure you provide a detailed script and provide guidance for how calls should be handled outside of business hours and holidays.

**What problems is Moneypenny solving and how is that benefiting you?**

MoneyPenny provides my team with real-time support and guidance for issues encountered in the field. This immediate assistance enables general inquiries to be resolved quickly while ensuring more complex issues are promptly escalated to the appropriate point of contact. As a result, MoneyPenny has significantly reduced the time spent troubleshooting and resolving field issues, allowing my team to remain focused on achieving project objectives and delivering high-quality results.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 4. Great service with 24-hour coverage

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ayesha S.

**Reviewed Date:** July 10, 2026

**What do you like best about Moneypenny?**

They're just easy to work with. The people who manage our accounts are always super pleasant, so it makes navigating any changes pretty easy.

**What do you dislike about Moneypenny?**

We've experienced a billing error in the past but the team's proactive and corrected it for us quickly when we brought it to their attention.

**What problems is Moneypenny solving and how is that benefiting you?**

Our office is busy, even with a receptionist. The doorbell is constantly ringing, internal personnel often need extra hands with other tasks, mail needs to be delivered, and they have to stay attentive to clients who come into the office, all while the phone keeps ringing.

Since bringing Moneypenny in to handle our phone lines, our front desk has been running much more smoothly. Most calls are fairly standard, and the ones that need to be transferred get routed directly to us. The best thing is that they're available to take our calls 24/7, so the services extend past what we would've handled during normal business hours even before bringing them on.

**Official Response from Moneypenny Marketing:**

> Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!

  ### 5. Easy Setup and Straightforward Billing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael P. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

Very easy to set up, and the billing is straightforward.

**What do you dislike about Moneypenny?**

The only improvement I can really nitpick is that agents sometimes stumble over our name, even though it’s a standard dictionary word. I’m not sure how I could address that or make it clearer for them.

**Recommendations to others considering Moneypenny:**

It’s very easy to sign up, and there are no contracts. The pricing is great, so you’re not out much if you don’t like it, which makes it well worth a try. I’ve been a customer for five years, since I opened my business, and I also used them at my last job when they went by a different name.

**What problems is Moneypenny solving and how is that benefiting you?**

We’re very busy, and sometimes we can’t get to the phone. It’s a lot less stressful knowing that Moneypenny will take the call as if they’re part of our team and then pass the message along to us.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 6. Professional and Bilingual Answering Service Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucy D G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

I use Moneypenny as my answering service for my business, and what I like most is that they help me not miss important phone calls, especially from new clients, which helps me not miss out on new business opportunities. I appreciate that they're really professional when they answer calls, and they even do a good job filtering scam callers. I also like their bilingual service since many of my clients are Spanish speakers, and Moneypenny offers answering services in Spanish as well. Their customer service is pretty good, and they email and text message me about calls, which I find great.

**What do you dislike about Moneypenny?**

I would probably change, like, when you're about to go over your minutes, maybe if they could send you a text or an email or call you that, hey. You're about to go over your minutes.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny helps me avoid missed phone calls, especially from new clients, by having live agents answer calls. They filter out scam calls and offer bilingual service, which suits my Spanish-speaking clients. Their text and email messages are helpful for keeping up with client communication.

**Official Response from Moneypenny Marketing:**

> Hi Lucy!

Thank you for taking the time to share your experience! We're delighted to hear that our team has helped you stay connected with new clients and business opportunities. It's wonderful to know you value our professional call handling, bilingual support, scam call screening, and the email and text notifications that keep you informed.

We also appreciate your feedback regarding minute usage alerts. The good news is that we do offer usage notifications! Our Support team would be happy to help you set up email or text alerts so you can be notified as you approach your limit. Please don't hesitate to reach out to us at 866-766-5050 and we can help get this set up for you. 

Thank you again for choosing Moneypenny. We truly appreciate your business and look forward to continuing to support your business!

  ### 7. Amazing Customer Service and Quick Response Times

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rosemary P. | Front Desk Receptionist

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

I use Moneypenny for our practice's after-hours answering service, and they've been amazing. They always have solutions to any minor issues that come up. The thing I find most valuable is their response time. When I didn't receive 3 invoices last year, I called customer service and they were able to assist me. For a billing issue, I called Moneypenny and within 30 minutes someone from customer service called me back. They quickly answered all my questions and concerns in a timely manner. The support and onboarding setup was great, including the custom configuration and call routing rules. Their customer service was amazing and the team really helped with understanding what my practice needed. What I like most is their customer service.

**What do you dislike about Moneypenny?**

{"I did not receive 3 invoices last year.","Moneypenny did not set up any integrations between VoiceNation and my practice systems.","This is taking too long.","I already said VoiceNation.","I said 'i am done' several times."}

**What problems is Moneypenny solving and how is that benefiting you?**

We use Moneypenny for our after-hours answering service. They always have solutions to any minor issues, like when I didn't receive 3 invoices and they helped me resolve it. I value their quick response time, the custom call routing setup, and their amazing customer service.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 8. Reliable Bilingual Answering Service with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gloria G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

I use Moneypenny for our live answering service, and a big reason we switched to them was their reasonable pricing, reliability, and bilingual representatives. The bilingual reps are a huge help and they can screen the calls properly. Before, our patients were getting frustrated when reps didn't speak Spanish, so they'd hang up and we'd miss that call. Now that's not an issue. Their responsiveness, reporting, and call screening are all excellent. One example that really stood out was when an elderly patient was home over the weekend and wasn't feeling well. He only spoke Spanish and was able to speak to a representative with no problem, and the rep immediately paged the doctor who then called the patient. They also set up our on-call paging and voicemail handling, which made things more organized. They provide ongoing support, and I have a direct contact individual who gets in touch with me weekly, and he's excellent. Any concerns I have or changes I need to make, I can email the representative directly and it gets taken care of immediately. We've had a positive experience with Moneypenny and they're doing a great job with the service they provide us.

**What do you dislike about Moneypenny?**

{"Maybe broader languages."}

**What problems is Moneypenny solving and how is that benefiting you?**

I use Moneypenny for our live answering service. Their bilingual representatives are a huge help and screen calls properly. Before, patients would get frustrated and hang up when reps didn't speak Spanish, so we'd miss calls. Their responsiveness, reporting, and call screening are excellent, and they set up on-call paging and voicemail handling more organized.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 9. Streamlined Call Management, Expert Service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeff J. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

Moneypenny helps manage the flow of phone calls, freeing up my bandwidth to focus on preparing deliverables and working directly with contractors without distractions. They assist in scheduling vendor calls and provide quality messaging services after phone calls. I don't have to worry about their services because they're experts. I also like the easy sign-up process, the customized pricing solutions, and the training they offer.

**What do you dislike about Moneypenny?**

I would say preferential pricing and, maybe some anti-spamware tools that kind of either lower the cost of handling spam phone calls or maybe screen out spam phone calls to maximize the efficiency of the service for the business owner.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny helps manage phone call flow, freeing up my time for deliverables and direct work with contractors. They also assist in scheduling vendor calls and offer quality messaging post-call. Their expertise means I don't have to worry about their services.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 10. 10/10 Recommend Moneypenny!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zach C. | GTM Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

We like how we receive daily emails that contain a detailed message from the callers themselves, that way we know how to address them when calling them back. We feel like this value alone is worth it for us so that we do not miss out on leads that come in overnight.

**What do you dislike about Moneypenny?**

Not a lot to dislike about Moneypenny. We feel like the staff is always on top of it when we need them!

**Recommendations to others considering Moneypenny:**

If you're looking for a reliable call center solution, Moneypenny is the way to go. The staff are super friendly and helpful!

**What problems is Moneypenny solving and how is that benefiting you?**

Currently, we use Moneypenny as our non-business hours call center and it helps as an answering service that we can rely on.

**Official Response from Moneypenny Marketing:**

> Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!

  ### 11. Efficient Reception Service, Boosted Client Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I find Moneypenny's service invaluable for ensuring that all our calls are answered, which is crucial for helping as many people as possible and taking in more clients. The service allows calls to be answered by a real person, which saves us time and helps us address each person's needs effectively. I particularly value the messages we receive after a call, as they provide detailed information about the caller's expectations and mood, helping us prepare for callbacks. This feature gives us insight into the tone and attitude of the person we're about to contact, improving our response quality.

**What do you dislike about Moneypenny?**

I had a comment once that there was background noise in the call, I would change that so the people calling won't feel like they're talking to a call service.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny ensures all calls are answered, so we receive messages and can respond efficiently. This is crucial for helping more clients and expanding our client base. It saves time and helps us manage customer inquiries better.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 12. Outstanding 24/7 Human Answering Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I use Moneypenny for my answering service, which is super helpful because having calls answered by a human means they can understand certain scenarios better than an AI answering service. Their portal is very easy to use, and I like what they have to offer for my travel agency. They're available twenty-four seven to answer my calls, and it's really easy to route calls to them through my business phone system. I have recommended Moneypenny to fellow travel advisors, and I wouldn't change anything about their services. I think they are an excellent company to utilize.

**What do you dislike about Moneypenny?**

I don’t dislike anything about their service

**What problems is Moneypenny solving and how is that benefiting you?**

I use Moneypenny for answering calls when I'm on the go. Having calls answered by humans is helpful because they can understand scenarios better than AI, help sell destinations with passion, and their portal is easy to use. They're available 24/7 and integrate smoothly with my phone system.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

  ### 13. Easy-to-Update Scripts That Deliver Exactly What I Need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Moneypenny?**

There script is easy to update, making sure I get exactly the information I need.

**What do you dislike about Moneypenny?**

Prices can be a little high, though this is quite common throughout the industry.

**Recommendations to others considering Moneypenny:**

If you want a reliable answering service which has multi-lingual staff, has easy-to-update scripts, and the convenience of an app to review messages and append notes to them, then I would recommend Money Penny.

**What problems is Moneypenny solving and how is that benefiting you?**

Money Penny is able to take complaints and refund requests from my customers 24 hours a day. I am a vending machine operator, so we get calls during all hours of the day since our machines are available 24/7. This allows my customers to speak to someone right away verses leaving a voicemail and having to wait for a return call the next day. If and only if a call is urgent, then the Money Penny operator can first call me to see if I'm available. If I am, I can verify with the operator whether or not the caller has a true emergency, thus saving me time.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 14. Empowered Our Small Team with Great Call Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa S. | Chief Marketing Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2026

**What do you like best about Moneypenny?**

I like that Moneypenny helps save our staff time by answering and routing phone calls, preventing interruptions throughout the day. The ability to create a script for different call types is helpful, as it ensures calls are directed appropriately. I appreciate that Moneypenny offers a great fit of packages, minutes, and cost for us. Their approach is budget-friendly and fits our needs well.

**What do you dislike about Moneypenny?**

Nothing

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny saves our staff from answering and routing phone calls, increases efficiency, and allows customization with scripts. The attendants handle calls, providing guidance and saving us from interruptions, fitting our budget and needs well.

  ### 15. Peace of Mind with No Unanswered Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karime F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about Moneypenny?**

I like not having to worry about unanswered calls.

**What do you dislike about Moneypenny?**

We haven’t had any issues so far, and I don’t have any complaints.

**Recommendations to others considering Moneypenny:**

We have used their services to manage incoming client calls and support our HVAC/mechanical operations, and their performance has consistently been reliable and professional.
Moneypenny's team has done an excellent job ensuring that our calls are answered promptly and courteously, even during high call volume periods. Their receptionists represent our company well, accurately relay messages, and help us stay responsive to our clients — which is critical in a service-based industry where timely communication directly affects customer satisfaction.

**What problems is Moneypenny solving and how is that benefiting you?**

It’s reassuring to have someone who can take care of our customers when we’re unavailable.

**Official Response from Moneypenny Marketing:**

> Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!

  ### 16. Great English and Spanish-Speaking Reception Team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Isaac D. | Attorney, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

Their staff also speaks Spanish. This is very important for my company.

**What do you dislike about Moneypenny?**

Since they took over from my previous receptionist service, about 3-4 months ago, the monthly invoice has increased significantly.  However, it could be that there has been an increase in calls getting forwarded and their staff spends more time with the callers.

**Recommendations to others considering Moneypenny:**

It is a necessity to have good phone coverage if you are a small neighborhood-based business.

**What problems is Moneypenny solving and how is that benefiting you?**

Virtual receptionist.  If my in-office receptionist and I are unable to answer a phone call, the call gets forwarded to Moneypenny and a receptionist answers the call.

  ### 17. Immigration Attorney

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rebecca B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2026

**What do you like best about Moneypenny?**

I appreciate that Moneypenny is able to take calls in English and Spanish. Moneypenny lends my solo legal practice a professional appearance to clients. I also appreciate the email summaries of all calls.

**What do you dislike about Moneypenny?**

The only real downside is the price. It is expensive and may become too much as my business expands.

**Recommendations to others considering Moneypenny:**

I would encourage others to try the service. I have been very pleased with the service!

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny allows me to have a professional answer my phones in English and Spanish at all times, even when I am taking time off work or unavailable.

  ### 18. Seamless Call Management with Exceptional Customer Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 05, 2026

**What do you like best about Moneypenny?**

I appreciate Moneypenny because their team is extremely friendly with our customers, seamlessly fitting in as though they're part of our business. This integration is great for the client experience. They help by answering calls when we're busy or in meetings, taking messages, and sending us emails. The service ensures we don't miss important calls, like when a prospect reached out and without Moneypenny, the call would have gone to voicemail. With their help, we've converted that prospect. I also find the notifications from their app make life extremely easy by letting us know about calls and messages promptly. As a simple business, they help us continue offering the best service we can. Overall, I love it all.

**What do you dislike about Moneypenny?**

We wouldn’t change anything

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny answers calls we can't get to, fitting in like they're part of our business and providing a seamless client experience. They notify us about calls and messages, making things easy. By handling these calls, we avoid missing opportunities and maintain excellent service.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 19. Fast, Reliable Voicemail Transcriptions and Instant Email Alerts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robin S. | Administrative Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

The email messages come through quickly and consistently after a call comes in.  I never have to worry about being away and missing any messages.  All the voicemails are translated well and thoroughly~  I also like the holiday reminders they send out!

**What do you dislike about Moneypenny?**

There's really not anything that I do not like!

**Recommendations to others considering Moneypenny:**

It eases your mind if you are worried about missing important calls and messages while you are away from the office, on vacation etc.  You will be notified of every call with such ease!

**What problems is Moneypenny solving and how is that benefiting you?**

I never miss a phone call or message and thats been helpful since our office went remote work

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 20. Efficient Call Handling for Big and Small Companies

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aaron W. | Strategy Director &, Financial Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I like Moneypenny's phone answering services and their customer service receptionists. The call center receptionist is the most valuable aspect for me, as it's important to always have someone answer the call, preventing it from just ringing and going to voicemail, which could cause a loss in revenue and wasted ad spend. I appreciate their services for answering calls from clients as a virtual receptionist, and their pricing was affordable.

**What do you dislike about Moneypenny?**

I would encourage them to offer flat rates that don't increase with usage or impose usage limits.

**What problems is Moneypenny solving and how is that benefiting you?**

I use Moneypenny for answering calls, ensuring leads are captured through intake to prevent revenue loss.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review and feedback! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 21. 24/7 Call Prescreening with Helpful Caller Details

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ed L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

Having our calls prescreened and with details of the incoming callers 24/7.

**What do you dislike about Moneypenny?**

There are a few minor mistakes, such as incorrect phone numbers and email addresses provided by the Moneypenny staff. A clear, concise description of what the call is about is just as important, and the spelling could be improved as well.

**Recommendations to others considering Moneypenny:**

I would recommend that others give Moneypenny a try. I’m confident it will benefit their business in the long run.

**What problems is Moneypenny solving and how is that benefiting you?**

Having our calls prescreened and with details of the incoming callers. It saves our office the hassle of trying to do all this before the right staff is reached.

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to share your thoughts. We value your feedback and appreciate you choosing Moneypenny.

  ### 22. Great Sales Pitch, Disappointing Call Accuracy

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

The sales team was extremely personable. The lead sales rep had a particular warmth and tone to her pitch which put us over the edge with them as opposed to others who were less personable. They led us through a step by step pitch and pitched both me and my employer on the benefits of working with them, which led to us enrolling with them. On one occasion, the lead sales rep was able to help walk us through a process and enroll the client in half the time it usually took. When we first looked into them through an internet search, they seemed to be reputable. In the beginning, they were able to answer calls more swiftly in fewer rings.

**What do you dislike about Moneypenny?**

We ended up leaving Moneypenny because they failed to uphold our needs. The call answering personnel weren't always native English speakers, and it began to feel like we had a call center answering instead of a personalized touch. On more than one occasion, the contact information taken down by the answerer was incorrect, which led to a miss in attempted callbacks. Calls also weren't routed correctly all the time. This ended up costing us at least ten sales opportunities, which meant lost dollars. Because the routing wasn't done properly, my billing department got sales opportunities with incorrect information. I'd want them to modify their call answering to be more reflective of what their clientele request, with agents who have stronger local fluency, and to improve accuracy and adherence to delivered instructions. To me, routing calls to the correct personnel or greeting a potential sale accurately is a fairly single step process, basically a binary state. If the instructions had been followed assiduously, we wouldn't have left them. I'd also point out the sales team pitched us on a ton of great opportunities and made it sound like there were no downsides, minimizing their flaws.

**What problems is Moneypenny solving and how is that benefiting you?**

In theory they let us connect more efficiently with clientele for new business, and they were able to answer calls more swiftly in fewer rings. They handled call routing and message logging for us.

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to share your detailed feedback. We're pleased to hear that your experience with our sales team left such a positive first impression and that their guidance, responsiveness, and personalized approach helped you get started with confidence.

We're genuinely sorry to learn that your ongoing experience did not meet your expectations. Accurate message taking, proper call routing, and delivering a seamless extension of your business are at the core of what we strive to provide, so it's disappointing to hear that we fell short in these areas. We understand how frustrating missed opportunities and incorrect information can be, and we appreciate you bringing these concerns to our attention.

Your feedback regarding communication, call handling preferences, and consistency has been shared with our team, as we're always looking for ways to improve the experience we provide. We appreciate the opportunity we had to support your business and wish you nothing but success moving forward. Thank you again for taking the time to share your experience and if anything changes, we'd love the opportunity to work with you again.

  ### 23. Moneypenny: Warm, Human Call Handoffs — Great Service but Costly Per-Minute Billing

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kim S. | Chief Administrative Officer (CAO), Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

What we loved about Moneypenny was the personal touch of a human answering the phones and going a warm hand-off to one of our employees.

**What do you dislike about Moneypenny?**

The cost. It is really expensive since it is per minute instead of per call.

**Recommendations to others considering Moneypenny:**

Moneypenny is the best option for those who want to seem like they are in an office, with a receptionist who is a person and not an AI assistant, and who can replace the cost of a receptionist; it is still cheaper. Also great for screening calls.

**What problems is Moneypenny solving and how is that benefiting you?**

Since we work remotely, we need a phone system that makes us feel like we have an office with a receptionist to connect calls.

**Official Response from Moneypenny Marketing:**

> Thank you for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 24. Basic Call Handling with Personal Touch

**Rating:** 1.0/5.0 stars

**Reviewed by:** Adam K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I use Moneypenny to answer calls for my psychotherapy practice, and they really help by answering the phone when I cannot. This service allows potential customers to feel received and provides a real person to answer their calls, which people appreciate. I also value how Moneypenny sends messages in writing, giving callers a human voice.

**What do you dislike about Moneypenny?**

I don't like that Moneypenny gets my name wrong when people call.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny answers my calls when I can't, making my potential clients feel received. I appreciate their service for giving callers a human voice, as I know people prefer speaking to a real person.

**Official Response from Moneypenny Marketing:**

> Thank you for sharing your feedback! We're so glad to hear that Moneypenny has helped provide your callers with a personal touch and the reassurance of speaking with a real person. We truly appreciate your kind words about the value our service brings to your practice. We also appreciate your feedback regarding accuracy and will continue working to improve the experience we provide. Thank you for choosing Moneypenny!


  ### 25. Easy Updates That Beat Old Phone Systems

**Rating:** 4.0/5.0 stars

**Reviewed by:** A. S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

It's easy to update. I've had to program an old phone system before where it used a dedicated computer with a special program and this is much easy.

**What do you dislike about Moneypenny?**

Sometimes when callers want to talk to anyone, Moneypenny will try to call the main line but there is no one to answer it.

**Recommendations to others considering Moneypenny:**

Depending on the amount of turnaround your company has, you might be updating more often but that's the same with any call management system.

**What problems is Moneypenny solving and how is that benefiting you?**

We do not have a receptionist as most people work from home. Moneypenny answers our main line and directs calls to individuals.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 26. Reliable Service, Essential for Small Business Owners

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about Moneypenny?**

I like how Moneypenny helps me handle all my calls, especially the ones I miss during the day and most of them after hours. It allows me to focus on my work and clients without worrying about the phone ringing. I appreciate the portal where I can see my call volumes, and the appointment booking feature, which keeps me informed and lets me see data I wouldn't normally have. I also like how they integrated my booking and CRM systems with theirs. The reliability and quality of service are great, plus the customer team is friendly. It’s more economical for me as a small business owner than hiring someone for my call volume, and it means I don't have to worry about missing calls or new clients.

**What do you dislike about Moneypenny?**

Nothing to add

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny handles my calls and appointment bookings, freeing me to focus on work without phone interruptions and ensuring I don't miss messages. The portal provides insights, and it's economical compared to hiring. The reliability and friendly customer service make it invaluable for my small business.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 27. Highly Recommended for Outstanding Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alice D. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

Collaborating on projects, working with their fabulous team

**What do you dislike about Moneypenny?**

Not applicable, nothing I can comment that I dislike!

**Recommendations to others considering Moneypenny:**

Throughout our partnership, Moneypenny has maintained high service standards and shown a genuine focus on customer experience. 
Overall, Moneypenny is a trusted and dependable partner. We value the relationship and look forward to continuing to work together while exploring further opportunities to strengthen our collaboration.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny consistently demonstrates what a strong commitment to delivering a high-quality service and maintaining a collaborative partnership looks like! Their team is responsive, professional, and proactive in everything they do.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 28. Awesome Warm Transfers, Perfect for Larger Service-based Companies, but Per-Minute Pricing Adds Up

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kim S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about Moneypenny?**

They will route the caller to the right person within the company by giving a warm transfer.

**What do you dislike about Moneypenny?**

Money Penny is expensive based on the minute versus cost per call.

**Recommendations to others considering Moneypenny:**

If you are looking for a live answering service/receptionist, they really are a good service. They can handle all sorts of situations and is perfect for companies that need to gather lots of information from the callers or to supply product information.

**What problems is Moneypenny solving and how is that benefiting you?**

We needed a professional answering service for our company,

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to leave a review! We appreciate your feedback and are always looking for ways to improve.

  ### 29. Strong US-Based Phone Support, But Poor Call Qualification Wastes Time

**Rating:** 2.5/5.0 stars

**Reviewed by:** Daniel H. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

They have a 100% US based human team that can answer the phone and take down information.

**What do you dislike about Moneypenny?**

The call technicians are not able to determine if a call is valuable, so most of your time is used up saving responses from sales people.

**Recommendations to others considering Moneypenny:**

I hope you have a big budget, because you're going to need it.  100 minutes gets used up almost within a week.  My business is not large.

**What problems is Moneypenny solving and how is that benefiting you?**

They will answer the phone when you don't want to or cannot.

**Official Response from Moneypenny Marketing:**

> Thank you for your feedback. We’re disappointed to hear that your experience didn’t meet expectations and would love the opportunity to resolve this. Please contact us directly at 866-766-5050 or reviews@moneypenny.com so we can assist you.

  ### 30. Essential for 24/7 Operations, But Needs Spell Check

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

I use Moneypenny to answer calls for my work, and I've been with them for a few years. One thing I really like is their ability to answer phones after hours, which helps us be available 24/7. They also send emails of the calls to us, which cuts down on time.

**What do you dislike about Moneypenny?**

People who answer the phones need to know how to spell. There are a lot of spelling inconsistencies, and they need to start doing it phonetically like we've asked them to for years.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny allows me to answer phones after hours, making our business 24/7. They email the call details to us, which cuts down on time.

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to share your feedback! We're delighted to hear you've had a positive experience with Moneypenny. We also appreciate your honest comments, as they help us continue to improve and provide the best possible service. Thank you for choosing Moneypenny!

  ### 31. Affordable After-Hours Call Messages, but Accuracy Can Vary

**Rating:** 3.0/5.0 stars

**Reviewed by:** Jenny S. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

They are affordable and send us emails with the messages from calls received after hours which enables us to respond quickly if necessary.

**What do you dislike about Moneypenny?**

Some of the messages have spelling errors or otherwise it sometimes seems like the person answering our calls doesn't understand our business.

**Recommendations to others considering Moneypenny:**

not sure

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny live answers our business phone calls after hours.  We feel that live answer by a human is essential to our business.

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to share your feedback! We're delighted to hear that our after-hours live answering service has helped your business respond quickly to callers. We also appreciate your comments regarding message accuracy, and we'll be sure to share them with our team as we continue to improve. Thank you for choosing Moneypenny!

  ### 32. Friendly Service with Helpful Bilingual Staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa P. | CEO and FNP, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about Moneypenny?**

Bilingual staff and friendly services. Love their dashboard that I can easily access from anywhere.

**What do you dislike about Moneypenny?**

There is nothing I can say that they need to improve on.  So far, 10000000%.

**Recommendations to others considering Moneypenny:**

They are professional, engaged and provide powerful dashboard to be able to track prior calls.

**What problems is Moneypenny solving and how is that benefiting you?**

They have an amazing after hours service and it helps me to be available to my patients, even after hours.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 33. Rapid Call Relay That Helps Me Respond to Customers Fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

The rapid relay on a call that I need to respond to for my customers.

**What do you dislike about Moneypenny?**

Maybe letting customers know they are being recorded, I only had one customer to complain about.

**Recommendations to others considering Moneypenny:**

My situation is that we’re a small business, and we’re not always in the office manning the phones. A lot of my time is spent out in the field working on projects.

**What problems is Moneypenny solving and how is that benefiting you?**

It's weeding out political calls and investment calls.  Which I would get about 10 a day.  Now it's just company business on a company business line.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 34. Saves Time on Solicitors, but Contact Details Can Be Inaccurate

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

It allows us to do other work, rather than dealing w/ solicitors and AI phone calls

**What do you dislike about Moneypenny?**

They sometimes do not get the phone number or email correct and so there are times we are unable to call or email the person.

**Recommendations to others considering Moneypenny:**

Make sure the Moneypenny reps get a few different types of contact info from the callers so if the representative enters the info wrong, there is another way to contact the caller.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny is acting as an answering service for our Design-Build business. It benefits us, since it helps screen calls.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 35. Easy to Use With Flexible Plans and On/Off Control

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

It’s easy to use, and I like that I can turn it off and on as often as I want. The plans are flexible, too.

The dashboard allows your team to review messages as soon as calls come in.

**What do you dislike about Moneypenny?**

I do not have any downsides. I have only had a positive experience.

**Recommendations to others considering Moneypenny:**

If you need phone coverage and 3ant a live person answering calls, this service is for you.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny makes sure our small office has live phone coverage throughout all business hours.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 36. Essential After-Hours Support, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ricky F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Moneypenny?**

I appreciate Moneypenny's support during night hours, as it helps tenants not have to wait for business hours to address their issues. This service operates efficiently from 5 PM to 9 AM, which is particularly effective for my operations. I've used Moneypenny for a lot of years, specifically 7 years for after-hours calls, and I'm so far very satisfied with their performance.

**What do you dislike about Moneypenny?**

NOTING

**What problems is Moneypenny solving and how is that benefiting you?**

I use Moneypenny for after-hour calls which helps tenants not have to wait for business hours.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 37. Excellent Call Filtering That Cuts Through Spam

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cindy D. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Moneypenny?**

They could filter calls for us - to weed out spam from clients.

**What do you dislike about Moneypenny?**

They charge for minutes for spam calls and hangups.

**Recommendations to others considering Moneypenny:**

It is a good service if you need all of your calls answered right away.

**What problems is Moneypenny solving and how is that benefiting you?**

It was great to have an assistant answer the phones for our company.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 38. Great Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ian B. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Moneypenny?**

The people that I work with are great and really helpful.

**What do you dislike about Moneypenny?**

There isn't anything that I dislike about Moneypenny.

**What problems is Moneypenny solving and how is that benefiting you?**

I am a supplier for Moneypenny though as a business we have actually used their software to be able to support our operations team and found it a great service.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 39. Feels Like an Extension of Our Team—Fast, Effective Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Louisa C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about Moneypenny?**

The people. They feel like a part of our team.

**What do you dislike about Moneypenny?**

Nothing really, they've helped with any queries that have come up really quickly and effectively.

**Recommendations to others considering Moneypenny:**

They do offer an AI only option which I didn't know about

**What problems is Moneypenny solving and how is that benefiting you?**

Providing a consistent answering service for when out of the office or in meetings.

**Official Response from Moneypenny Marketing:**

> We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!

  ### 40. Very Helpful, Friendly PAs and a Great AI Receptionist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary Jane G. | Comms Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about Moneypenny?**

Very helpful. friendly PA's and also the AI Receptionist is good too

**What do you dislike about Moneypenny?**

I haven't got any and fits well with my CRM Systems

**Recommendations to others considering Moneypenny:**

Worth the money- adds value to my business

**What problems is Moneypenny solving and how is that benefiting you?**

Call answering when I am not able to answer my phone when I am in meetings / on holiday etc

**Official Response from Moneypenny Marketing:**

> Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!

  ### 41. Responsive and Reliable—Everything Is Great with Moneypenny

**Rating:** 5.0/5.0 stars

**Reviewed by:** Becci K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Moneypenny?**

We love Moneypenny because they are responsive and reliable

**What do you dislike about Moneypenny?**

We have no issues or problems with Moneypenny, everything is great!

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny assists our Virtual Assistants with customers that need the additional phone answering support that we are not able to handle.

**Official Response from Moneypenny Marketing:**

> Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 42. Exceptional Support and Custom Launch Setup from Moneypenny

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Moneypenny?**

The team at Moneypenny was especially helpful in customizing our protocols, messaging, and launch.

**What do you dislike about Moneypenny?**

I wish we'd found out about Moneypenny sooner.

**Recommendations to others considering Moneypenny:**

The solution is working for us. And if you want a friendly voice answering your phones without missing important calls, distracting your staff, or providing a negative experience for callers, I recommend Moneypenny.

**What problems is Moneypenny solving and how is that benefiting you?**

We like the options that Moneypenny provides, including AI voice reception, Human voice reception, and Hybrid.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 43. Great Call Prioritization for ER and Non-ER Lines

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

Prioritizes phone calls into ER and non ER

**What do you dislike about Moneypenny?**

We get charged for spam and hang up calls.

**Recommendations to others considering Moneypenny:**

Great option for an answering service.  Messages are clear and accurate and delivered timely

**What problems is Moneypenny solving and how is that benefiting you?**

Answers phone calls during non office hours.   Feel comfortable that patients can reach someone if they are having an emergency.

**Official Response from Moneypenny Marketing:**

> Thank you for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.

  ### 44. Reliable After-Hours Call Answering

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about Moneypenny?**

Answering calls during non business hours.

**What do you dislike about Moneypenny?**

Sometimes they do not pay attention to the cheat sheet we have for answering calls and where to send calls.

**Recommendations to others considering Moneypenny:**

Do it!

**What problems is Moneypenny solving and how is that benefiting you?**

Answering calls during non business hours.

**Official Response from Moneypenny Marketing:**

> Thank you for taking the time to leave a review! We appreciate your feedback and look forward to continuing to support your business.

  ### 45. Consistently Reliable Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about Moneypenny?**

Consistency. I know potential clients will always be answered

**What do you dislike about Moneypenny?**

Nothing. I am happy with the service I am getting

**Recommendations to others considering Moneypenny:**

It is a practical solution to managing company phones.

**What problems is Moneypenny solving and how is that benefiting you?**

It serves as a spam filter and makes sure every lead is answered.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 46. Outstanding Service with Expert Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about Moneypenny?**

I really appreciate Moneypenny for their expertise and how easy they are to work with. They have simple processes, which makes interactions smooth and stress-free. I also find their after-hours call coverage very valuable. Additionally, their onboarding process is impressive, which adds to a great overall experience.

**What do you dislike about Moneypenny?**

Nothing whatsoever, simple onboarding process.

**What problems is Moneypenny solving and how is that benefiting you?**

Moneypenny provides after-hours call coverage, and I find their expertise valuable. They're easy to work with and have simple processes.

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

  ### 47. Answer Customers Even When You’re Away

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Moneypenny?**

The ability to answer while we are away.

**What do you dislike about Moneypenny?**

I haven’t had any problems, and I’d recommend them to others.

**What problems is Moneypenny solving and how is that benefiting you?**

The phone system

**Official Response from Moneypenny Marketing:**

> Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!


## Moneypenny Discussions
  - [How has Moneypenny helped you handle calls when you’re unavailable?](https://www.g2.com/discussions/how-has-moneypenny-helped-you-handle-calls-when-you-re-unavailable) - 1 upvote

- [View Moneypenny pricing details and edition comparison](https://www.g2.com/products/moneypenny-2025-09-24/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+09%3A00%3A18+-0500&secure%5Bsession_id%5D=26576ad6-ba92-49ad-9944-2693aeb62ee4&secure%5Btoken%5D=56f612cf5223ab07773c125dcd0a8981fe328f962dbc0036702d6b11133a711a&format=llm_user)

## Moneypenny Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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