--- title: Moneypenny Reviews meta\_title: 'Moneypenny Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how Moneypenny works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 47 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Moneypenny Reviews & Provider Details Visit Website Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty. * * * Provider Website Moneypenny Seller [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f) Discussions [Moneypenny Community](https://www.g2.com/products/moneypenny-2025-09-24/discuss) Languages Supported English, Spanish Services Offered Phone Answering, AI Receptionist, Managed Live Chat, Contact Center Outsource, Lead Management Service Locations Serviced United States Overview by Bailey Shepard Show More ## Pricing Pricing provided by Moneypenny. ### Phone Answering Starting at $165.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/moneypenny-2025-09-24/pricing) ![Ashley L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley L.") AL Ashley L. Small-Business (50 or fewer emp.) 6/30/2026 "Effortless Online Access — Moneypenny Is Simple and Intuitive" 5/5 What do you like best about Moneypenny? I like the ease of use with Moneypenny online access. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? The representative who supports our account was not very supportive when I came onto this property. It took several weeks to ever get a response on how our answering services worked. Had Robert been more attentive when I first came on, I may have felt better about the transition. Review collected by and hosted on G2.com. Recommendations to others considering Moneypenny: Get the access to your online account. It will take a lot of worry off of your hands when dealing with the scheduling. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? Moneypenny provides on call and answering services for my property, and allows me to review voicemails online and send any on-call maintenance requests to our team members who are on call. They will also email us any on calls received to ensure communication has been made. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13051629/official_response/edit) Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim S.") KS Kim S. Chief Administrative Officer Small-Business (50 or fewer emp.) 7/21/2026 "Live Answering with Room for Pricing Improvements" 3/5 What do you like best about Moneypenny? I liked Moneypenny for its live answering service, which made callers feel special and allowed for information to be passed to the correct staff member efficiently. It was great that they told callers whether or not the person was available or not, and they would take a message if not. I thought it was very nice that they could ferret out spam calls and let us know if it was a marketer or just someone trying to get through. Their software was very easy to install and walk through for what we wanted for scripting. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? I think they need to make a way where you don't get charged for things that are spam calls. They should make it cheaper and charge per call instead of per minute. I think there's too many other options out there, and with AI being able to do a lot of live interactions now, it's a consideration. The pricing is a major factor for me, so I'd rate it around six or seven out of ten. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? We appreciate Moneypenny’s live answering service for making our callers feel valued and efficiently passing information to the correct staff. We find their ability to filter spam calls and provide warm handoffs very beneficial. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13138720/official_response/edit) Thank you for sharing your thoughtful feedback! We're so glad to hear our live answering service, spam filtering, and easy-to-use scripting helped create a great experience for your team and callers. We also appreciate your honest comments about pricing, as feedback like yours helps us continue to improve. Thank you again for choosing Moneypenny! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![William W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William W.") WW William W. Project Manager Mid-Market (51-1000 emp.) 7/21/2026 "Real-Time Live Support That Keeps Field Teams on Track" 5/5 What do you like best about Moneypenny? Real-time live support. The service allows field personnel to get the help they need to resolve issues and follow requirements. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? Pay model can sometimes be expensive as caller details are captured and relayed to the right person(s). Review collected by and hosted on G2.com. Recommendations to others considering Moneypenny: Work with your team to capture the number of calls and average length of calls before committing to MoneyPenny. Keep in mind caller details will need to be captured to direct the caller to the right team member. Make sure you provide a detailed script and provide guidance for how calls should be handled outside of business hours and holidays. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? MoneyPenny provides my team with real-time support and guidance for issues encountered in the field. This immediate assistance enables general inquiries to be resolved quickly while ensuring more complex issues are promptly escalated to the appropriate point of contact. As a result, MoneyPenny has significantly reduced the time spent troubleshooting and resolving field issues, allowing my team to remain focused on achieving project objectives and delivering high-quality results. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13137977/official_response/edit) Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Ayesha S. 7/10/2026 "Great service with 24-hour coverage" 5/5 What do you like best about Moneypenny? They're just easy to work with. The people who manage our accounts are always super pleasant, so it makes navigating any changes pretty easy. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? We've experienced a billing error in the past but the team's proactive and corrected it for us quickly when we brought it to their attention. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? Our office is busy, even with a receptionist. The doorbell is constantly ringing, internal personnel often need extra hands with other tasks, mail needs to be delivered, and they have to stay attentive to clients who come into the office, all while the phone keeps ringing. Since bringing Moneypenny in to handle our phone lines, our front desk has been running much more smoothly. Most calls are fairly standard, and the ones that need to be transferred get routed directly to us. The best thing is that they're available to take our calls 24/7, so the services extend past what we would've handled during normal business hours even before bringing them on. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13090909/official_response/edit) Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you! Validated ReviewerSource: Organic ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. President Small-Business (50 or fewer emp.) 7/21/2026 "Easy Setup and Straightforward Billing" 5/5 What do you like best about Moneypenny? Very easy to set up, and the billing is straightforward. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? The only improvement I can really nitpick is that agents sometimes stumble over our name, even though it’s a standard dictionary word. I’m not sure how I could address that or make it clearer for them. Review collected by and hosted on G2.com. Recommendations to others considering Moneypenny: It’s very easy to sign up, and there are no contracts. The pricing is great, so you’re not out much if you don’t like it, which makes it well worth a try. I’ve been a customer for five years, since I opened my business, and I also used them at my last job when they went by a different name. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? We’re very busy, and sometimes we can’t get to the phone. It’s a lot less stressful knowing that Moneypenny will take the call as if they’re part of our team and then pass the message along to us. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13138043/official_response/edit) Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lucy D G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucy D G.") LG Lucy D G. Small-Business (50 or fewer emp.) 7/7/2026 "Professional and Bilingual Answering Service Solution" 5/5 What do you like best about Moneypenny? I use Moneypenny as my answering service for my business, and what I like most is that they help me not miss important phone calls, especially from new clients, which helps me not miss out on new business opportunities. I appreciate that they're really professional when they answer calls, and they even do a good job filtering scam callers. I also like their bilingual service since many of my clients are Spanish speakers, and Moneypenny offers answering services in Spanish as well. Their customer service is pretty good, and they email and text message me about calls, which I find great. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? I would probably change, like, when you're about to go over your minutes, maybe if they could send you a text or an email or call you that, hey. You're about to go over your minutes. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? Moneypenny helps me avoid missed phone calls, especially from new clients, by having live agents answer calls. They filter out scam calls and offer bilingual service, which suits my Spanish-speaking clients. Their text and email messages are helpful for keeping up with client communication. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13074197/official_response/edit) Hi Lucy! Thank you for taking the time to share your experience! We're delighted to hear that our team has helped you stay connected with new clients and business opportunities. It's wonderful to know you value our professional call handling, bilingual support, scam call screening, and the email and text notifications that keep you informed. We also appreciate your feedback regarding minute usage alerts. The good news is that we do offer usage notifications! Our Support team would be happy to help you set up email or text alerts so you can be notified as you approach your limit. Please don't hesitate to reach out to us at 866-766-5050 and we can help get this set up for you. Thank you again for choosing Moneypenny. We truly appreciate your business and look forward to continuing to support your business! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rosemary P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosemary P.") RP Rosemary P. Front Desk Receptionist 6/30/2026 "Amazing Customer Service and Quick Response Times" 5/5 What do you like best about Moneypenny? I use Moneypenny for our practice's after-hours answering service, and they've been amazing. They always have solutions to any minor issues that come up. The thing I find most valuable is their response time. When I didn't receive 3 invoices last year, I called customer service and they were able to assist me. For a billing issue, I called Moneypenny and within 30 minutes someone from customer service called me back. They quickly answered all my questions and concerns in a timely manner. The support and onboarding setup was great, including the custom configuration and call routing rules. Their customer service was amazing and the team really helped with understanding what my practice needed. What I like most is their customer service. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? {"I did not receive 3 invoices last year.","Moneypenny did not set up any integrations between VoiceNation and my practice systems.","This is taking too long.","I already said VoiceNation.","I said 'i am done' several times."} Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? We use Moneypenny for our after-hours answering service. They always have solutions to any minor issues, like when I didn't receive 3 invoices and they helped me resolve it. I value their quick response time, the custom call routing setup, and their amazing customer service. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13052413/official_response/edit) We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gloria G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gloria G.") GG Gloria G. Small-Business (50 or fewer emp.) 6/30/2026 "Reliable Bilingual Answering Service with Stellar Support" 5/5 What do you like best about Moneypenny? I use Moneypenny for our live answering service, and a big reason we switched to them was their reasonable pricing, reliability, and bilingual representatives. The bilingual reps are a huge help and they can screen the calls properly. Before, our patients were getting frustrated when reps didn't speak Spanish, so they'd hang up and we'd miss that call. Now that's not an issue. Their responsiveness, reporting, and call screening are all excellent. One example that really stood out was when an elderly patient was home over the weekend and wasn't feeling well. He only spoke Spanish and was able to speak to a representative with no problem, and the rep immediately paged the doctor who then called the patient. They also set up our on-call paging and voicemail handling, which made things more organized. They provide ongoing support, and I have a direct contact individual who gets in touch with me weekly, and he's excellent. Any concerns I have or changes I need to make, I can email the representative directly and it gets taken care of immediately. We've had a positive experience with Moneypenny and they're doing a great job with the service they provide us. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? {"Maybe broader languages."} Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? I use Moneypenny for our live answering service. Their bilingual representatives are a huge help and screen calls properly. Before, patients would get frustrated and hang up when reps didn't speak Spanish, so we'd miss calls. Their responsiveness, reporting, and call screening are excellent, and they set up on-call paging and voicemail handling more organized. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13051573/official_response/edit) We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JJ Jeff J. Managing Partner Small-Business (50 or fewer emp.) 7/7/2026 "Streamlined Call Management, Expert Service" 4.5/5 What do you like best about Moneypenny? Moneypenny helps manage the flow of phone calls, freeing up my bandwidth to focus on preparing deliverables and working directly with contractors without distractions. They assist in scheduling vendor calls and provide quality messaging services after phone calls. I don't have to worry about their services because they're experts. I also like the easy sign-up process, the customized pricing solutions, and the training they offer. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? I would say preferential pricing and, maybe some anti-spamware tools that kind of either lower the cost of handling spam phone calls or maybe screen out spam phone calls to maximize the efficiency of the service for the business owner. Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? Moneypenny helps manage phone call flow, freeing up my time for deliverables and direct work with contractors. They also assist in scheduling vendor calls and offer quality messaging post-call. Their expertise means I don't have to worry about their services. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13073534/official_response/edit) Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zach C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach C.") ZC Zach C. GTM Business Development Small-Business (50 or fewer emp.) 6/30/2026 "10/10 Recommend Moneypenny!" 5/5 What do you like best about Moneypenny? We like how we receive daily emails that contain a detailed message from the callers themselves, that way we know how to address them when calling them back. We feel like this value alone is worth it for us so that we do not miss out on leads that come in overnight. Review collected by and hosted on G2.com. What do you dislike about Moneypenny? Not a lot to dislike about Moneypenny. We feel like the staff is always on top of it when we need them! Review collected by and hosted on G2.com. Recommendations to others considering Moneypenny: If you're looking for a reliable call center solution, Moneypenny is the way to go. The staff are super friendly and helpful! Review collected by and hosted on G2.com. What problems is Moneypenny solving and how is that benefiting you? Currently, we use Moneypenny as our non-business hours call center and it helps as an answering service that we can rely on. Review collected by and hosted on G2.com. Show More Response from Moneypenny Marketing of Moneypenny [Editedit](https://www.g2.com/survey_responses/moneypenny-review-13051686/official_response/edit) Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you! 7/21/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Moneypenny? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Moneypenny ](https://www.g2.com/products/moneypenny-2025-09-24/discussions/new) ![Mary Jane G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Jane G.") MG Mary Jane Greenhalgh • Last activity about 1 month ago How has Moneypenny helped you handle calls when you’re unavailable? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-has-moneypenny-helped-you-handle-calls-when-you-re-unavailable) [ View all Discussions ](https://www.g2.com/products/moneypenny-2025-09-24/discuss) ## Pricing Options Pricing provided by Moneypenny. ### Phone Answering Starting at $165.00 Per Month ### AI Receptionist Starting at $69.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/moneypenny-2025-09-24/pricing) ## Top-Rated Alternatives [ ![Smith.ai Virtual Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smith.ai Virtual Receptionists") Smith.ai Virtual Receptionists 4.9/5(73) ](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) [ ![Bruntwork](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruntwork") Bruntwork 4.8/5(72) ](https://www.g2.com/products/bruntwork/reviews) [ ![Peak Support](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peak Support") Peak Support 4.8/5(39) ](https://www.g2.com/products/peak-support/reviews) [ View All Alternatives ](https://www.g2.com/products/moneypenny-2025-09-24/competitors/alternatives) ##### Categories on G2 [Contact Center Outsourcing Services](https://www.g2.com/categories/contact-center-outsourcing-services)[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)[Virtual Receptionist Services](https://www.g2.com/categories/virtual-receptionist-services) ##### Explore More [Leading platform for sales enablement in tech](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech)[Account-based orchestration apps with best user reviews](https://www.g2.com/discussions/account-based-orchestration-apps-with-the-best-user-reviews-what-s-your-experience)[Top automated software testing platforms for QA teams](https://www.g2.com/discussions/top-automated-software-testing-platforms-for-qa-teams) [What are the best feature management platforms for product teams shipping features without code recompilation?](https://www.g2.com/discussions/what-are-the-best-feature-management-platforms-for-product-teams-shipping-features-without-code-recompilation)[What visitor analytics software has the most accurate foot traffic data and actionable reporting for multi-site operators?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-most-accurate-foot-traffic-data-and-actionable-reporting-for-multi-site-operators%20)[Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing) [Show MoreShow Less](javascript:void(0);)