The pricing is fair for what you get. I looked at several options before choosing ExpertCallers, and they offered the best balance of cost and capability for our size. The implementation was handled almost entirely by their team, which meant we could keep our internal staff focused on their core responsibilities. Their support has been generally good. When we've had questions, they've responded within a reasonable timeframe. I also appreciate that they don't lock you into rigid long-term contracts. We started month-to-month, which gave us an exit if it wasn't working out. Review collected by and hosted on G2.com.

The user interface could use a refresh. It's functional but feels a bit behind compared to some of the more modern platforms I've seen. Navigating the administrative tools takes some getting used to. There were a few features I expected to find easily that turned out to be buried in unexpected places. It's not a dealbreaker, but it's something I hope they improve. Review collected by and hosted on G2.com.