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SureCall Experts Reviews & Provider Details

SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.

Seller

Surecall Experts

Languages Supported

English, French

Provider Description

Overview by

Tyler Bombenon

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SureCall Experts Media

We offer various solutions including: Virtual Receptionist, Reservation & Registration, Warranty Help Desk, Customer Service Help desk, Order Entry, Food Services Delivery Processing, Surveys, After Hours Service Escalations, Real Estate Services, Online Processing, Email Response Services, D...

Learn more about our Cloud based Architecture, Integrated AI and on shore data storage and agents.

Not only are we a certified B-corporation, but Surecall experts is always giving back to the community. We work with local charities as well as Hero girls to help educate girls in developing countries.

SureCall Experts Reviews (27)

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Martin D.

CEO

Broadcast Media

Small-Business (50 or fewer emp.)

2/19/2024

"Best Customer Support Services - Surecall Experts"

5/5

What do you like best about SureCall Experts?

Very supportive team! All support - email, call, voice, and social media monitoring. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Surecall Experts Omni channel services are also reliable service! Review collected by and hosted on G2.com.

Robert C.

Tech Solution Customer Services

Information Technology and Services

Small-Business (50 or fewer emp.)

2/12/2024

"SureCall Experts is the best call solutions Colorado"

5/5

What do you like best about SureCall Experts?

Technical support, customer service, back office function 24*7 Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Global Omni channel solutions offer multiple touch points Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

I recommend Surecall Experts for BPO services, omni channel services, customer support services, and emergency response services! Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

Surecall makes the outsourcing process easy and seamless, they understand and exceed my goals. Best BPO service! Review collected by and hosted on G2.com.

Bailie L.

Owner

Mid-Market (51-1000 emp.)

7/1/2022

"They get the job done"

3.5/5

What do you like best about SureCall Experts?

The agents put a great amount of detail into what the message or issue the client is calling with. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

I think the agent could go a little further... 90% of our issues are because of a pre-authorization issue that needs to be explained to the caller... they haven't really cought on to this and calls concerning this issue take effort on our end to correct... Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

I like them to communicate with the caller that If it was on a credit card: Please know that our machines have sensors on them that can tell when the item has been dispensed. So it may show that it was pre-authorized for up to a week. But if the item didn’t dispense, then… it should disappear off your card

As of now, we are having to follow up on all these and could be addressed on the initial call. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

Some issues we have had before have been addressed well and followed up on to make sure... things like client communication understanding of what the agent is saying. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

edit

Hi Bailie, thank you for taking the time to leave us a review. We appreciate it!

Verified User in Banking

Enterprise (> 1000 emp.)

10/19/2022

"Number 1 Call Center"

5/5

What do you like best about SureCall Experts?

They have all the details about the businesses on their screens. They come across as efficient and knowledgeable. This is most impressive for clients seeking detailed answers. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

They seem to be in very high demand so getting a new account setup with them can take a few weeks, one client that had a very complex account took over a month. Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

They are award winning in their industry and it shows. The level of professionalism and experience on calls makes it sound like they are the client. Great outsourced option. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

We have many mutual clients and they assist them with 24-7 call center services. We always get great feedback and rave reviews about their call handling skills Review collected by and hosted on G2.com.

Kalpna G.

Manager, IT Service Desk

Mid-Market (51-1000 emp.)

11/3/2022

"Surecall Review"

4.5/5

What do you like best about SureCall Experts?

That they filter out the non-emergency calls and forward this via email to the team to take care of them the next business day. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

The service we receive is what we are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

N/A Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

SureCall is the after-hours voice services provider for us. Surecall asks a few questions, and if the end-user indicates it is an emergency, they would forward the call to the on-call team Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

1/26/2023

"Self Storage"

4.5/5

What do you like best about SureCall Experts?

Emails sent so I can call customers back prepared, knowing their issues or needs Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

We do get complaints of customers struggling to understand call centre staff. Review collected by and hosted on G2.com.

Marc B.

CEO

Mid-Market (51-1000 emp.)

4/27/2022

"Advanced Client Experience"

5/5

Describe the project or task SureCall Experts helped with:

Handling inbound inquiries for private Jet trips, fractional ownership questions, scheduling flights Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

We have a complex business and very high net worth clients and we require fast and professional service at any time, day or night. They integrated directly with our booking calendar and handle everything confidentially and to our customer's full satisfaction. SureCall makes our company more profitable and appreciated compared to our competition. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

We had to wait about 4 weeks for account setup as they are busy, but well worth the wait! Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

Excellent company for quality front-line services. They handle our calls and inquiries better than we did. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

Customer satisfaction is tremendously high having SureCall as our Contact Center. We missed a lot of bookings and sales opportunities after hours before having the service, our revenues and growth has been exceptional. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/5/2022

"Our experience with SureCall has been excellent!"

4.5/5

What do you like best about SureCall Experts?

Friendly team and easy to work with. SureCall continues to have excellent communication with its clients. The agents are professional and always go above and beyond to help. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

The downside is the limitations we have on using their services due to the complexity of our products and services. This is something we will work on resolving. Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

Excellent support was provided. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

We conduct monthly QA, and their team quickly provides ongoing training to SureCall agents when there is a training opportunity. Problems are resolved immediately and with care. Review collected by and hosted on G2.com.

Greg C.

Principal

Small-Business (50 or fewer emp.)

5/15/2022

"10 Year Client of SureCall Experts."

5/5

Describe the project or task SureCall Experts helped with:

SureCall Experts was an anchor Tenant of the Company that I lead and managed for 16 years. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

SureCall Experts has a win-win approach to business. They understand that the best result is when both parties benefit from a business relationship. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

I wasn't able to renew my Company's property lease to SureCall Experts because we were unable to offer competitive terms and conditions. Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

Spend time building a relationship with SureCall Experts. It will be a worthwhile investment. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

I have recently gotten involved with SureCall Experts again to assist with their manpower planning requirements. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Hi Greg. Thank you for taking the time to write an incredible review. We are grateful to have established a long standing business relationship with you.

Donald F.

Freelance Writer (Legal Focus) and Recruiter

Small-Business (50 or fewer emp.)

4/24/2022

"Excellent, well-established contact center"

5/5

Describe the project or task SureCall Experts helped with:

Contact Center that we work with in our business. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

Unrelenting commitment not only to quality, but also a willingness to provide an experience that is unique to each company and consistent with that company's values and brand. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Not a lot, to be honest. Of course, a contact center can never know you as well as you know yourself and your business, but SureCall Experts has been around a long time and has a deep well of experience to draw from. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

Ensuring that customers are not frustrated trying to reach us. Fewer lost sales opportunities and fewer lost customers. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

edit

Hi Donald, thank you for the amazing review and feedback. We always appreciate and value your business.