# Simply Contact Reviews **Vendor:** Simply Contact **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About Simply Contact Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations that combine industry-trained multilingual teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages. ๐‡๐จ๐ฐ ๐ฐ๐ž ๐ฐ๐จ๐ซ๐ค Every engagement starts with understanding how the client's support operation actually runs: customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it moves specific metrics. We don't offer a fixed set of services. Each setup is scoped around the client's product, industry context, and risk profile. ๐€๐ˆ ๐œ๐š๐ฉ๐š๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ Our AI solutions are developed and maintained in-house. They include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations. We deploy them based on what each operation actually needsโ€”the focus is always on outcomes, not tooling for its own sake. ๐“๐ž๐š๐ฆ ๐š๐ง๐ ๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ All agents hold a bachelor's degree or higher and are hired for cultural and linguistic alignment with Western markets. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where industry expertise matters, we embed it directly into delivery: on our Ditto Music project, for example, 85% of agents are practicing musicians. ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐Ÿ๐จ๐œ๐ฎ๐ฌ Simply Contact works across industries where support quality directly affects revenue, compliance, and brand trust: aviation and travel, fintech and banking, retail, healthcare, SaaS, and mobility. Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. ๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐š๐ง๐ ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. Simply Contact holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA. ## Simply Contact Reviews ### 1. True experts in CX **Rating:** 5.0/5.0 stars **Reviewed by:** Darina L. | Senior Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Simply Contact?** What I like best is their ability to quickly resolve emerging difficulties and a well-prepared team. **What do you dislike about Simply Contact?** Our company were pleased with their work. **Recommendations to others considering Simply Contact:** I recommend considering their augmented customer support capabilities (AI-based automations) **What problems is Simply Contact solving and how is that benefiting you?** As our platform grows, we receive many customer inquiries daily. We wanted to reduce response times and focus on the company's goals. This is where Simply Contact played an integral part. They took care of the calls and emails, as well as providing technical support and being there for users during the onboarding phase. ### 2. Reliable customer support service **Rating:** 5.0/5.0 stars **Reviewed by:** Dmytro C. | CMO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Simply Contact?** What we liked most about working with Simply Contact was the fast and efficient response to our requests, the professionalism of the team, who know their job well. **What do you dislike about Simply Contact?** I can't say anything. All is going good now. **Recommendations to others considering Simply Contact:** If you want to increase your customer satisfaction and are looking for professionals in their field, I recommend Simply Contact. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact provide 24/7 multi-channel assistance for our sales forecasting platform. Their work included communicating with customers via phone calls, emails and contact forms on our website. Additionally, they provided customer support during our platform onboarding phase. ### 3. Outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Olga K. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Simply Contact?** We like the team of professionals who respond to our requests efficiently, deliver work on time, and offer many different services to improve communication with clients. **What do you dislike about Simply Contact?** The service met our expectations, no dislikes that I could think of. **Recommendations to others considering Simply Contact:** We recommend Simply Contact to anyone looking for a reliable customer support provider. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact provided our customers with ongoing support, helping them navigate our platform's features and quickly addressing any technical or integration issues. Their efforts ensured our platform ran smoothly without interruptions due to technical problems. ### 4. Trusted back-office support partner **Rating:** 5.0/5.0 stars **Reviewed by:** Daryna L. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Simply Contact?** What really makes Simply Contact stand out is how easily they fit their services into what we do. They've been great at making our customer service better and our work more efficient. This has been a big win for us. **What do you dislike about Simply Contact?** We didn't have any problems working with them. **Recommendations to others considering Simply Contact:** Simply Contact is an excellent choice for any company looking to enhance customer loyalty, improve service quality, and streamline operations. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact has been instrumental in addressing our challenges with customer service and operational efficiency. By offering complete back-office support, they've helped us manage administrative tasks, maintain our databases, and analyze customer interaction data. This has given us valuable insights into our users' behavior and preferences, enabling us to tailor our AI sales assistant more effectively to meet their needs. ### 5. Trustworthy inbound support service **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Simply Contact?** What we most liked about Simply Contact is that they have broad support coverage. Besides, their team has great response and problem-solving skills. **What do you dislike about Simply Contact?** Nothing to dislike. No reason to complain. **Recommendations to others considering Simply Contact:** We highly recommend Simply Contact for top customer service and speedy response. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact managed our inbound customer support, taking 24/7 omnichannel assistance care to both our students and educators. This included answering questions on emails, telephone calls, and contact forms on our website, including all our social media, like Facebook, Twitter, and Instagram. ### 6. Exceptional 24/7 Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Julianna D. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Simply Contact?** Our project manager Anna makes our cooperation very transparent. She is always ready to help and is always there when we need her. Communication and reporting is top-notch. **What do you dislike about Simply Contact?** They meet all our needs and didn't have any issues. **Recommendations to others considering Simply Contact:** If your business needs to step up its customer service, especially if you serve people from different countries, choose Simply Contact. They're awesome at handling support in lots of languages and through different channels. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact has been a key player in enhancing our customer support, offering assistance 24/7. They communicate with our customers in multiple languages via live chat, phone, and social media. This is crucial for us, as we serve a global customer base. ### 7. Quick Launch, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia D. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Simply Contact?** We're impressed with how fast they got our project going. Their team was ready in no time, and they handle customer questions through emails, social media, and calls really well. **What do you dislike about Simply Contact?** We have no complaints. Everything's been great with them. **Recommendations to others considering Simply Contact:** If you need to improve customer service fast, go with Simply Contact. They're quick to start and really boost customer happiness. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact solved our urgent need for Spanish support, alongside our existing English service. They quickly organized a bilingual team, which was crucial for us. This fast action has allowed us to effectively support more customers in their preferred languages, greatly improving our customer service. ### 8. Transformative Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Simply Contact?** We're really impressed with how Simply Contact customizes their customer support service to fit our unique needs. They didn't just give us a generic solution. They really listened to what we required and tailored their services to meet those specific challenges. **What do you dislike about Simply Contact?** Our experience with Simply Contact has been very positive. We haven't had any major issues working with them. **Recommendations to others considering Simply Contact:** If you're looking to improve your customer service, Simply Contact is a great choice. We advise being open with them about your business specifics and goals, they are very understandable and open-minded. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact has greatly improved our customer service. They set up support through email, phone, and live chat. They also handled back office tasks like data entry and order processing. Thanks to them, we're responding to our customers faster than ever, and we've seen a positive change in how happy our customers are. ### 9. nice outsourcing company for small clients **Rating:** 4.0/5.0 stars **Reviewed by:** Ranjan D. | senior software engineer(network engineeering), Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Simply Contact?** it has one of the market best professionals u can trust the corp since the organization is honest and deliveribles are always in time transparent and reliable **What do you dislike about Simply Contact?** currently not found much, but i belive with time they will meet above expectations **Recommendations to others considering Simply Contact:** its a great outsourcing company great professionals proper transparency and output focussed reliable and trustworthy founded in Ukraine **What problems is Simply Contact solving and how is that benefiting you?** providing efficient solutions to complex business problems which a company will otherwise would have to hire skilled professional and retention of employee which in long run will be more expense that the product cost ### 10. Contact Center Outsourcing Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Simply Contact?** Simply Contact has been flexible and efficient in working with us. They quickly learned about our products and services and even fit into our company's way of doing things. They provide excellent live chat and call services, and their team is great at handling questions. This makes our customers feel important and happy. **What do you dislike about Simply Contact?** Our experience with Simply Contact has been very good. They always meet or even exceed our expectations, and we've had no complaints. **Recommendations to others considering Simply Contact:** If you want to improve your customer service, we recommend the Simply Contact team, especially their project manager Alina. They offer customized solutions and are very professional. **What problems is Simply Contact solving and how is that benefiting you?** Simply Contact improved our customer service. We had problems with establishing multilingual support, ensuring fast responses of our contact center, and giving tailored support to all our customers. Simply Contact provided customer support in English, Spanish, German, and French, which greatly improved our service worldwide. Our customers are now happier and we reply to them faster. ### 11. Efficient Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Simply Contact?** The professionalism and expertise of the Simply Contact team are unparalleled. They seamlessly integrated with our operations, offering tailored solutions that cater to our specific needs. The multilingual support in English, German, and Ukrainian has been a game-changer, ensuring that our customers receive timely and personalized service. Their innovative approach to customer service, coupled with the use of cutting-edge technology, has significantly elevated the customer experience, making every interaction meaningful and efficient. **What do you dislike about Simply Contact?** We have thoroughly enjoyed our partnership with Simply Contact. Every aspect of their service, from the quality of interactions to the responsiveness and professionalism of their team, has exceeded our expectations. We have no reservations or negative experiences to share. **Recommendations to others considering Simply Contact:** If you're looking to elevate your customer support game, especially across multiple channels and languages, Simply Contact is the way to go. Their expertise, dedication, and innovative solutions have made a tangible difference for us. We highly recommend them to any business aiming for top-tier customer service. **What problems is Simply Contact solving and how is that benefiting you?** Before engaging with Simply Contact, our company faced challenges in offering real-time, multilingual customer support across various platforms. We needed a solution that could provide efficient, high-quality service in English, German, and Ukrainian to cater to our diverse customer base. Simply Contact stepped in with their omnichannel customer support, effectively handling live chats and social media interactions. This has not only enhanced our customer service quality but also increased customer engagement and satisfaction. ### 12. A Great Customer Support Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Simply Contact?** I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly. **What do you dislike about Simply Contact?** We are happy with our cooperation at this moment. **Recommendations to others considering Simply Contact:** Don't be afraid to speak about your concerns and budget specifics. They are able to find a solution that would balance cost efficiency and quality of service. For small companies, it is often crucial. **What problems is Simply Contact solving and how is that benefiting you?** One of my projects required full customer service support. The project is a SaaS platform automating usual business routine tasks such as invoicing, CRM, and project management tasks. We required a professional customer support provider to launch a new contact center. Simply Contact provides us with customer support via calls, emails, live chat, and social media requests. Our main goal is to establish a high level of customer support and cut costs. ### 13. Efficient support solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Simply Contact?** Simply Contact's adaptability and responsiveness have been remarkable. They quickly understood our goals and aligned their support to our objectives. **What do you dislike about Simply Contact?** I have no complaints. Everything has gone smoothly. **Recommendations to others considering Simply Contact:** Simply Contact is a valuable partner, and I highly recommend them to others looking for comprehensive support solutions. **What problems is Simply Contact solving and how is that benefiting you?** As the head of the marketing department, I note that Simply Contactโ€™s customer support service and quick problem-solving have significantly enhanced our brand's reputation, especially by efficiently handling customer inquiries. ### 14. Great customer service for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Simply Contact?** Great service to use for a small business. **What do you dislike about Simply Contact?** Nothing, Simply Contact is great! Really great to work with. **Recommendations to others considering Simply Contact:** I recommend giving Simply Contact a try! This company is organized, professional and good for any small business that has customer service needs. **What problems is Simply Contact solving and how is that benefiting you?** I have an online retail business and Simply Contact helps provide great customer service to my buyers without me having to step in with my busy schedule. Gives me peice of mind that my customers are getting a good experience and have someone who can help them. ### 15. Good fit for small businesses needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simply Contact?** It is very easy to use and the support from their end is quick. They have some great features when it comes to implementation **What do you dislike about Simply Contact?** Nothing to dislike, simply contact is a great partner for business. **What problems is Simply Contact solving and how is that benefiting you?** It helps small businesses to have customer support. it is a good outsourcing partner for all your support needs. - [View Simply Contact pricing details and edition comparison](https://www.g2.com/products/simply-contact/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+23%3A54%3A44+-0500&secure%5Bsession_id%5D=28cb08f3-0657-4ed7-966f-b6a2e63b9e8a&secure%5Btoken%5D=101ef143812ab8c6de1a7acf60c798cff2146575ed5c35f84ab6a1a074b38bbe&format=llm_user) ## Top Simply Contact Alternatives - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (68 reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Televerde](https://www.g2.com/products/televerde/reviews) - 4.6/5.0 (37 reviews)