G2

Akash R.

Team Lead

Mid-Market (51-1000 emp.)

10/31/2026

"Flexible Staffing Eases Busy Periods, but Reporting Could Improve"

4/5

What do you like best about Liveops?

I appreciate LiveOps’ flexible staffing model and customer support expertise. It helps us adjust support coverage to changing call volumes, handle more inquiries during busy periods, maintain consistent service quality, and reduce pressure on our internal team. I also like that it keeps daily operations organized and works alongside our existing phone system and support process without major changes to our workflow. Review collected by and hosted on G2.com.

What do you dislike about Liveops?

I’d like more flexibility in staffing schedules and faster adjustments when call volumes change unexpectedly. I’d also like better, more detailed reporting on agent performance and customer satisfaction so I can monitor service quality and identify service gaps. Review collected by and hosted on G2.com.

What problems is Liveops solving and how is that benefiting you?

I use LiveOps to manage customer inquiries and keep daily support workflows organized. Its flexible staffing helps me handle changing call volumes and busy periods while maintaining service quality, without putting as much pressure on my internal team or making major changes to our existing workflow. Review collected by and hosted on G2.com.