G2

Andrew B.

Chief Executive Officer

Mid-Market (51-1000 emp.)

11/24/2024

"Call Center Services for Elevator Service Company"

5/5

What do you like best about RFS Business Solutions?

I was impressed by how quickly they ramped up and once they changed PMs, how quickly the calls were getting completed. I also like that they provided me with # of hours used and # of hours remaining on a weekly basis, which allowed better planning and determining if a change order was going to be needed. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Some of the agents documented/dispositioned calls differently. Some agents didn't sound really enthusiastic and this led to customer complaints and thinking the campaign was fraud Review collected by and hosted on G2.com.

Recommendations to others considering RFS Business Solutions:

They quickly completed their calls after changing managers and offered concessions that established a great working relationship, Highly recommended Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

Service work great, in addition to some other process changes, we were able to save 1.8M vs a goal of 1.3M. Additionally, we reduced the monthly payment to the old account from 20M to 5-7M per month. Review collected by and hosted on G2.com.