G2

Christopher R.

Mid-Market (51-1000 emp.)

3/5/2026

"A Flexible Solution for Scaling Customer Support"

5/5

What do you like best about Liveops?

Liveops has been a great partner to work with. The team is responsive, collaborative, and easy to work with when we need to make adjustments or plan ahead for upcoming needs. Kim Pena in particular has been fantastic and always goes above and beyond to support us and make sure things run smoothly. Review collected by and hosted on G2.com.

What do you dislike about Liveops?

One area for improvement would be daily visibility into delivery and performance. Having a bit more real-time insight into how things are running day to day would make it easier to monitor trends and address issues quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Liveops:

I would recommend Liveops to organizations that need flexibility in scaling support, especially during seasonal ramps or peak periods. They’ve been a strong partner for us, and the team is responsive and easy to work with. Review collected by and hosted on G2.com.

What problems is Liveops solving and how is that benefiting you?

Liveops helps us handle seasonal ramps and unexpected peaks in demand without having to rapidly hire and train new staff internally .That helps us maintain service levels during busy periods while keeping our internal teams from getting overwhelmed. For me, it makes planning and managing peak seasons much easier because we have a reliable way to increase capacity without disrupting normal operations. Review collected by and hosted on G2.com.