As of today, we love the team of employees we currently have with Connext.

What I like best about Connext is the quality of the candidates they source and the flexibility of their operating model. I provide them with a job description for a specific role, and they handle the recruiting process by presenting several strong candidates for consideration. This saves significant time and results in high-quality hires that fit our needs. Another major advantage is their commitment to ongoing training and development for their staff, which helps continuously improve skill levels over time. Their organization is SOC compliant, they provide strong account management support, and communication has always been professional and responsive. I also appreciate the flexibility they offer regarding work schedules and time zones. Teams can work U.S. hours, overlapping schedules, or fully offshore schedules depending on business needs, which creates a very scalable and efficient operating model.

I appreciate Connext for being dependable and completing high-volume tasks with minimal errors. Their communication is top-notch and consistent across all levels, and their team is available during our standard business hours. I also like the accountability of the leadership, who are proactive about resolving issues. It's valuable that we get to meet the employees before contracting to ensure they are a good fit. Additionally, I appreciate their loyalty; we've had the same four contractors for over two years. The Connext team quickly adapted to our Invitae systems, such as Salesforce and our order processing system, and adopted best practices to become more efficient. Their support helps my home base teams focus on tasks requiring human analysis and problem-solving, reducing service-related complaints by 10%. Overall, this helps us sustain our service level agreements and meet the demand of our patients and clients. I am 100% satisfied with their services.