Artera Reviews & Product Details

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

Seller

Artera

Discussions

Artera Community

Languages Supported

Afrikaans, Amharic, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Kurdish, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Maltese, Maori, Samoan, Xhosa

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Artera Integrations

(9)

Verified by Artera

G2 reviews are authentic and verified.

Here's how.

Maribel R.

Mid-Market (51-1000 emp.)

5/1/2020

"I would recommend it to anyone and everyone!"

5/5

What do you like best about Artera?

Well App is great! We are able to communicate efficiently with patients. It is awesome that we can send a text reminder to patients and they can just respond at their earliest convenience instead of playing phone tag. You can also offer appointments through a text and again not have to wait for patients to answer. If a patient is at work they can just respond to the text message when they can. Also the ability to set us different reminders and text for different set of appointments like Physical Therapy and regular appointments is awesome so that not everyone is getting the same message. You also have features that allow you to remove or see certain physicians, so if you work with Physical therapy only you can filter your messages to only see those patients. Review collected by and hosted on G2.com.

What do you dislike about Artera?

The only thing I think WELL can work on is recognizing special cancelled visit types. However they are currently working to correct this. I personal do not like the fact that patients can send pictures to us just because we have already gotten a few inappropriate images. Besides that I believe WELL is awesome! Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

GREAT Software very easy to use. If you know how to text you will do great with WELL. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

Sending mass communication to patients was hard in the past but with WELL we are able to send messages to a number of patients in a matter of seconds. It makes it so much easier to send appointment reminders as well and patients can just text back at their convenience. Review collected by and hosted on G2.com.

macie s.

Mid-Market (51-1000 emp.)

1/27/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Well App is amazing!"

5/5

What do you like best about Artera?

What I enjoy the best about Well App is that we are able to quickly and efficiently communicate with patients to schedule them and assist them professionally. I have only been using Well App for maybe 6 months, but I am able to help many people with various things as an employee. It is one of the better ways of communicating. I would recommend it to anyone and everyone! If you need a way to communicate but are at work or something and don't have time to make a call, you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when it's convenient for you. Review collected by and hosted on G2.com.

What do you dislike about Artera?

One thing that I do dislike about Well is that it may take some time to get a response, and sometimes there is some miscommunication. There have been issues in the past with syncing, but usually, if we refresh, it is okay. It can just lead to double texting a patient. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

I would recommend it to anyone and everyone! Well App allows us to quickly and efficiently communicate with patients to schedule them and assist them professionally. I have only been using Well App for maybe 6 months, but I am able to help many people with various things as an employee. It is one of the better ways of communicating. Some problems we are solving with Well include scheduling questions and inquiries, cancellations, medical help, and answering other questions all via text message.

If you need a way to communicate but are at work or something and don't have time to make a call, you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when it's convenient for you. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

Some problems we are solving with Well include scheduling questions and inquiries, cancellations, medical help, and answering other questions all via text message. Review collected by and hosted on G2.com.

Galdino G.

Mid-Market (51-1000 emp.)

5/29/2020

"Easy to use, Interface is very Smooth"

5/5

What do you like best about Artera?

The interface is very easy to use. it's functionality is very reliable. I enjoy the smoothness of the app. This app allows you to do a lot of sending out different types of messages. It allows you modify and create your own personalized type of messages to your patients, members, clients and so on. Review collected by and hosted on G2.com.

What do you dislike about Artera?

I need to upload lists in order to do campaigns. Review collected by and hosted on G2.com.

Angel P.

Mid-Market (51-1000 emp.)

4/13/2020

"ove it!"

5/5

What do you like best about Artera?

Just love the convenience of sending a quick text to notify patients of certain information. When calling patients, there's so much back and forth. Using WELL allows you to send a message and patients confirm that they've received it. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Every time I type a name in the search box incorrectly and I search for that name, it doesn't let me go back to correct the name. It clears and I have to retype the whole thing. Review collected by and hosted on G2.com.

Alma B.

Mid-Market (51-1000 emp.)

2/28/2020

"Very user friendly"

5/5

What do you like best about Artera?

It's very easy to communicate with our patients. They are able to send us pictures in case we need to see like their shoulder incision for example. I can reschedule patient's very easily with the broadcast system. I can send them a mass text or phone call for those that don't use text messaging. I give them the number for them to call and reschedule their appointments. I can check my co-workers text messaging when they are out of the office therefore keeping patient's happy. I am able to send attachments to patients through the app so I don't have to email them. It makes it faster to resolve issues with just one source. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Some patients seem to have issues logging in and seeing our secure messages. Sometimes I still need to call patients when their issue is easier resolved with a phone call. I think some patients end up cancelling their appointment on accident through the Wellapp. Every once in a while we get patients that come in even though their appointment said it was cancelled through the texting appointment. That is a little frustrating because our schedule ends up overbooked. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

I think it's great. I feel like we are doing our best to remain in competition with other practices by being able to text our patients. They love the ease of being able to communicate with us with this means. We get thousands of phone calls a day and it can be challenging to get through to someone over the phone. This limits the hold time for patients and they get the right person the first time for the most part. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

I don't play phone tag with my patients. Communication is almost immediate. I can send the patient's documents through the same system I am using to text them. They get what they need right away so I don't get unnecessary phone calls. I am able to get tagged by my co-workers. They can send me messages straight through there and I see them right away. Review collected by and hosted on G2.com.

Merideth B.

Mid-Market (51-1000 emp.)

3/23/2020

"Faster responses from patients."

5/5

What do you like best about Artera?

I work in pre anesthesia for a surgery center. Some of the issues/questions that arise can create a lot of phone tag, but with WELL the patient can respond at their convenience and vice versa. WELL is such a time saver. Review collected by and hosted on G2.com.

What do you dislike about Artera?

It would be nice if I could create my own "patient list" that would only send alerts for my patients. Currently sounds like something my IT dept has to do. Review collected by and hosted on G2.com.

Shadman C.

Enrollment and Qutreach Specialist

Mid-Market (51-1000 emp.)

7/9/2019

"Its very easy to use, makes communicating with patients and fellow employees easier."

5/5

What do you like best about Artera?

Through WELL we can easy communicate with patients, as not everyone is available over the phone, makes easier to keep track of transcripts with patients. The quick response function helps with saving time and giving out information error free. Review collected by and hosted on G2.com.

What do you dislike about Artera?

So far there is nothing that i do not like about WELL. Review collected by and hosted on G2.com.

Allison S.

Mid-Market (51-1000 emp.)

1/18/2020

"Patients Love WELL"

4.5/5

What do you like best about Artera?

It is so much easier to communicate with the younger generation of patients. The majority of our patients prefer text, rather than phone calls. Most say that they are unable to answer calls at work, but can frequently check their phones and see a text. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Sometimes initiating a conversation can be trying. Oftentimes WELL becomes unresponsive and must be completely closed and reopened. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

Patients respond and communicate promptly when receiving a text, as opposed to phone calls. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

Appointment confirmations have improved drastically improved, patients love being able to text back with simple "yes and no" answers. Review collected by and hosted on G2.com.

Brandi F.

Mid-Market (51-1000 emp.)

1/14/2020

"Soooooooooooooooooo easy!!!!!"

5/5

What do you like best about Artera?

I love the fact that I don't have to spend the time on the phone talking to patients. I can just send a quick text. I hate talking on the phone, and patients can just respond by saying they want to reschedule or cancel their appointments. Review collected by and hosted on G2.com.

What do you dislike about Artera?

I wish you could see when the patient has read the message. That would help so much with patients that say they haven't read the message. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

I personally think this takes the pressure off of employees that have anxiety when speaking to pts. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

I'm not sure about the answer to this question, but I really wish we could see when the patients read the messages. Review collected by and hosted on G2.com.