Artera Reviews & Product Details

Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback and improve features that are "enhancements" as well as net-new processes that may be helpful to our users/patients. The Knowledge Center holds key information that can be accessed personally or requested to walk through with the Support Team. Tickets are always handled in a timely manner and followed up on if they extend past 1-2 days without an answer. The integration with Epic is borderline seamless, with few hiccups that cannot be explained. Review collected by and hosted on G2.com.

Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organization with a high number of practices built, certain organizational functions tend to be difficult to navigate. I can see where they would be great features for the smaller organization, but in turn take extra time and effort to scale to larger organizations. Review collected by and hosted on G2.com.

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. Review collected by and hosted on G2.com.

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. Review collected by and hosted on G2.com.

I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. Review collected by and hosted on G2.com.

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. Review collected by and hosted on G2.com.

The dashboard is easy to navigate. On the manager side the productivity and open channels are the first items you view. Also the font is medium sized so no one has to struggle to read the options. It is easy because there are only few tabs on the side to choose from making use of less is more. Review collected by and hosted on G2.com.

Need the Burmese language added to the translation because I work in a area that is a prevalent language for our patients. Review collected by and hosted on G2.com.

Being able to communicate with clients regarding their appointments Review collected by and hosted on G2.com.

I haven't found anything I dislike about Artera Review collected by and hosted on G2.com.

Another option to communicate with patients Review collected by and hosted on G2.com.

Sometimes artera and our EMR will not communicate correctly Review collected by and hosted on G2.com.

Support and onboarding have been great. The Artera support team responds quickly and is always super helpful when I need assistance. Review collected by and hosted on G2.com.

The UI for making conversation flows is terrible. WHY can I not move blocks around, like if I wanted to move a block to a different flow, it is the worst experience. It also has no repeat functions. Review collected by and hosted on G2.com.

The fact that we can connect with our patients so easily on so many things. Review collected by and hosted on G2.com.

Patients end up calling anyway no matter what. Can be ignored like spam. Review collected by and hosted on G2.com.

It helps me communicate with patients more quickly. Review collected by and hosted on G2.com.

Overall, I've had a positive experience. If I had to pick one area for improvement, it would be making some advanced features easier to discover and configure." Review collected by and hosted on G2.com.

I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate. Review collected by and hosted on G2.com.

No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve Review collected by and hosted on G2.com.