--- title: Artera Reviews meta_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 95 scale: '5' date_modified: '2026-07-20' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Artera Reviews **Vendor:** Artera **Category:** [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Average Rating:** 4.8/5.0 **Total Reviews:** 95 ## About Artera Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. ## Artera Pros & Cons **What users like:** - Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. (8 reviews) - Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. (8 reviews) - Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. (8 reviews) - Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. (5 reviews) - Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. (5 reviews) - Users appreciate the **simple and efficient communication** via Artera, making interactions faster and easier through texting. (4 reviews) - Text Messaging (4 reviews) - Time-saving (4 reviews) - Messaging (3 reviews) - Messaging Management (3 reviews) **What users dislike:** - Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. (6 reviews) - Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. (3 reviews) - Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. (3 reviews) - Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. (2 reviews) - Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. (2 reviews) - Inconvenience (2 reviews) - Limited Editing Capabilities (2 reviews) - Limited Editing Features (2 reviews) - Missing Features (2 reviews) - Organizational Issues (2 reviews) ## Artera Reviews ### 1. More timely response. **Rating:** 4.5/5.0 stars **Reviewed by:** Patience M. | Clinical Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Artera?** My favourite part is that i can just send several text messages to multiple patients at once then get to text with them on their reply also enabled me to remind patients of their appointments and inform them of their resulys. **What do you dislike about Artera?** Nothing at all to dislike about this application it is effective and efficient to my work. **Recommendations to others considering Artera:** For any hospital looking for a tool of communication in the facility with the clients directly then make the decision of acquiring WELL. **What problems is Artera solving and how is that benefiting you?** Been using the application to communicate to my patients and answering their burning questions as well as making them to be more enlightened of their health and what actions they should take. ### 2. WELL is a very efficient and effective way of communicating with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Artera?** The ability to communicate with patients quickly. **What do you dislike about Artera?** Additional "Are you sure" button when sending a text. **Recommendations to others considering Artera:** It is a great software to implement. **What problems is Artera solving and how is that benefiting you?** It has allowed me to communicate more effectively with my patients. ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Artera?** I love the texting because it makes it easier to inform the patients and you can also switch to spanish and english. Very easy to navigate and I have no complaints on using it thus being a first time user using the well text message. Very easy to sen dmessages without texting the patient. **What do you dislike about Artera?** One thing i didnt like was if messages would honestly show that they were ready or delivered but its very good to use for someone who is new at using the well app. I wish the design or creating of this web version looked a little better but its simple looking. **What problems is Artera solving and how is that benefiting you?** Solving with well has been easy and i have no encountered a problem when using this app ### 4. Love using Well app. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarina M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Artera?** It's very easy and a convenient way of communication for our patients that follow HIPPA compliance. **What do you dislike about Artera?** Most of the long texts do not go through if sent. **What problems is Artera solving and how is that benefiting you?** Its amazing when it comes to patients receiving letters immediately instead of waiting for a letter in the mail. ### 5. great app! Very efficient. Let’s me keep in close contact with my patient. No more leaving voicemail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Artera?** Easy access to patients, keeps us in touch with surrounding facilities. **What do you dislike about Artera?** Better folders or separating texts could be more efficient **What problems is Artera solving and how is that benefiting you?** Waiting and holding times for our call center ### 6. Very useful and convenient when it comes to communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Artera?** the flexibility to communication, really a great useful tool **What do you dislike about Artera?** there is not much to dislike about the software, everything seems to be working how it should. **What problems is Artera solving and how is that benefiting you?** the problems im solving with well are using the tools provided, very easy to use . ### 7. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Artera?** The easy integration with my current EHR system and configuration. **What do you dislike about Artera?** How the holiday and holiday hours are configured, because reminders will go out on Holidays. **Recommendations to others considering Artera:** Well is a wonderful tool, but be sure you have your front desk staff or scheduling staff vested in the process. **What problems is Artera solving and how is that benefiting you?** We are working to decrease our No Show rate, and have noticed great improvement with Well. Additionally, the campaign function as well as mass cancel texts has worked tremendously, especially that we are in Northern California, and the weather has been a big factor. ### 8. WELL is a great and easy to use application. **Rating:** 5.0/5.0 stars **Reviewed by:** Madelaine S. | Customer Services Agent , Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Artera?** Most patients are not aware of many things before a medical appointment, so being able to inform them through Well App is much more effective, it is a fluid conversation that provides the best results to patients. Since they have many questions and we can help. WELL is the reliable communication platform that connects patients with health organizations through text messages, telephone, email and live chat. Being able to communicate with the patient's information about the copayment and reminding them about the appointment or informing them if it was suspended so that they do not lose the day is a great advantage we have with the use of this application. **What do you dislike about Artera?** Without any complaint everything in this application I like **Recommendations to others considering Artera:** I recommend it to interact with patients is an incredible application that will be of excellent use. **What problems is Artera solving and how is that benefiting you?** Help patients to reprogram themselves. ### 9. Effective, time-saving, and pro-active approach to patient communication. **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Clinical Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Artera?** Automations reminding patients of their upcoming appointments, keyword-driven replies, and the ability to broadcast a message across a wide selection of patients. **What do you dislike about Artera?** The complexity of deciphering which patient we are communicating with from within a family who has the same phone number. In all fairness, this ability may well be outside the realms of technologies reach. **What problems is Artera solving and how is that benefiting you?** Appointment reminders and confirmation rates. We have a better understanding of which patient's to expect to keep their appointment times due to their confirmation via WELL text message. ### 10. Why Change to Well **Rating:** 5.0/5.0 stars **Reviewed by:** BRANDON D. | Clinic Nurse Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Artera?** The best thing about well is the automatons and the ability to build, edit, stop and start these as you wish. **What do you dislike about Artera?** Currently we have not found any items that cause me to dislike the program. **Recommendations to others considering Artera:** Ask for a demo and once you see all that Well can do, that all you will need. **What problems is Artera solving and how is that benefiting you?** We had low patient response to robcalls, < 1%, within the first 3 days of going live with well we had a 20% patient response rate, and are now at nearly 90%. ### 11. Patient Text Messaging is Wonderful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Artera?** WELL has decreased the number of no shows. Our patients have loved the text messaging reminders. We are just trying out the extra features for patient satisfaction surveys, announcements and soon recalls. **What do you dislike about Artera?** We have had issues with multiple patient appointments and multiple patients with the same number. **Recommendations to others considering Artera:** Our EHR vendor was difficult in integrating but, once we got them in the right direction this worked great. **What problems is Artera solving and how is that benefiting you?** We are working on our no show issues. We are just scratching the surface and we are ready to campaign. ### 12. Wellapp Well Messenger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2020 **What do you like best about Artera?** Easy tool works well with any cell phone **What do you dislike about Artera?** No major downsides. It works well **What problems is Artera solving and how is that benefiting you?** Appointment reminders and confirmation Send and or receive pdf documents to and from patients. Easy to use ### 13. Very helpful in contacting patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Artera?** Some patients don't like to talk on the phone or don't answer their phone. The Well App is nice because the patient's usually respond by text through the app. **What do you dislike about Artera?** There is nothing that I dislike about the Well App. **Recommendations to others considering Artera:** It is worth it when it comes to contacting patients and getting in touch with patients. It is great for HIPAA privacy so there's nothing to worry about when contacting patients. It has made my job easier and the patient's really seem to enjoy it. **What problems is Artera solving and how is that benefiting you?** I've been able to contact patients via text through Well App when they don't answer their phone calls. ### 14. I love this service. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas E. | X-Ray Technician, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Artera?** I love that I can text and receive texts from patients. **What do you dislike about Artera?** Some patients are not as tech-savvy and get frustrated when we offer the service. **What problems is Artera solving and how is that benefiting you?** The time it takes to notify patients or get in contact is now on my side. ### 15. So convenient and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica V. | Front Office Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I love that is it a fluid conversation bringing our patient's best outcomes. They are as easy as when is my appointment? Did I or can I confirm my appointment? Also, easy question asking about labs and if they should fast. Which with out knowledge it is easy to answer. **What do you dislike about Artera?** I don't appreciate how the security setting stays on secure versus picking it to be secure. I tend to see that I was typing and my message was sent secure so then I have to copy and past and resend the message and unsecured. **Recommendations to others considering Artera:** Use patient names and always be courteous and professional. No texting slang. **What problems is Artera solving and how is that benefiting you?** Appointment confirmations, fasting lab questions,office address questions and other insurance updates. ### 16. Great product for a busy practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I like that I am able to get/give information to patients without having to call them, especially when it is a question that takes me longer to ask then to get the answer. I also like that I am able to help one person on the phone and another person via Well. It has been beneficial for patients to be able to text us pictures as well. I also like that it send patients the time and location of their appointment, so that the information does not get lost in translation or written down incorrectly. **What do you dislike about Artera?** There is not much that I dislike about Well. While I am sure there are some improvements that can be made, there is not anything particular that I comes to the top of my head. **What problems is Artera solving and how is that benefiting you?** Well has allowed me to communicate with patients at an efficient and effective pase. It has helped cut down on miscommunication in regards to appointment time and location. ### 17. happy with this app **Rating:** 5.0/5.0 stars **Reviewed by:** Maricela V. | Patient Affairs Coordinator , Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I find this app to be very helpful for patients and makes it easily accessible to reach our office. I find that it also helps with our call volume. **What do you dislike about Artera?** There are several reminders that get sent out to the patient and we get complaints sometimes. Also, to be very specific the office i work at which is a pulmonary office will sometimes set an appointment for a procedure and then set another appointment on the same day to follow up with the physician and the app will send two separate appointment times without explanation and the patients will get confused. **What problems is Artera solving and how is that benefiting you?** Im saving time contacting patients to reschedule or answer questions regarding appointments! ### 18. Streamlines so much! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Artera?** Auto confirmation of appointments, having patient's being able to send photos of ins cards for eligibility, messaging patient's who prefer text. **What do you dislike about Artera?** Difficulty in composing a text to a new patient **Recommendations to others considering Artera:** It is excellent service for high volume clinic, it streamlines appointment confirmations, **What problems is Artera solving and how is that benefiting you?** Streamlines communication and adds additional resources for messaging patients ### 19. Great way to chat with patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about Artera?** I love that Well provides an easy mode of communication with patients. **What do you dislike about Artera?** I wish it would email an alert to me when a patient has asked for me specifically. **What problems is Artera solving and how is that benefiting you?** It has made a huge difference in patients being able to contact us quickly for rescheduling appointments without clogging up the phone lines. ### 20. Well is a great program that helps us communicate with our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey A. | MA, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Artera?** I love that its messaging in real time that no one has to remember another password for. **What do you dislike about Artera?** Least helpful is I can see everyone's messages so sometimes I click and read on things that do not pertain to me. **What problems is Artera solving and how is that benefiting you?** Communicating with patients quickly has been solved. ### 21. Well making reschedules and cancellations easier for patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Artera?** I like the quick responses we are able to make to the patients. **What do you dislike about Artera?** It seems there can be overlap between different schedulers responding to patients. It is difficult to distinguish between multiple patients/family members with same number. I would like for there to be a way we can tell if the text message sent out has been read by the patient. **What problems is Artera solving and how is that benefiting you?** It seems quicker and easier for patients to cancel, reschedule or confirm their appointment. ### 22. Requesting Reviews Made Easy - Quick Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Artera?** I love that it is easy to request online reviews. When there is a problem, WELL gets right on it! **What do you dislike about Artera?** Have a google review request link show up as a picture instead of a URL. **What problems is Artera solving and how is that benefiting you?** We have improved our Google ratings by implementing a texting campaign to our existing patients! ### 23. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis T. | Scheduling coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I like how easy is to communicate with our patients. Patient have called telling our team how convenient it is to text them for reminders and also to ask common questions **What do you dislike about Artera?** I disliked that the translations were not accurate **What problems is Artera solving and how is that benefiting you?** We have lowered the volume of calls ### 24. Everything you need in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Artera?** I love how everything is very user friendly and the amount of customization is highly useful. I like the fact that every person who is using the system can learn from each other based on their responses. **What do you dislike about Artera?** The only complaint I would have is that there isn't a mobile app for it. **What problems is Artera solving and how is that benefiting you?** My work has been easier thanks to Well. I am able to send a high amount of messages in a short amount of time and it makes managing it much simpler. ### 25. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** How we are able to respond quickly and communicate with our staff **What do you dislike about Artera?** There is nothing I have noticed that I do not like **Recommendations to others considering Artera:** Good for keeping patients up to date on unanswered questions or keep updated on things needs to be filled/sent out **What problems is Artera solving and how is that benefiting you?** No show appointments and times our phones are down we can still communicate with pts ### 26. Great and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Artera?** Contact patients and ensure they respond quickly regarding appointments, insurance information, amounts owed, and cancelling or rescheduling appointments. **What do you dislike about Artera?** Some patients dislike that it keeps reminding them, and you can't respond in Spanish for Spanish-speaking patients. **Recommendations to others considering Artera:** Great and easy! **What problems is Artera solving and how is that benefiting you?** It helps by informing patients of their upcoming appointments and allows for cancelling or rescheduling appointments. **Official Response from Tom Christensen:** > Thank you for your feedback! WELL supports 19 languages, including Spanish. We would love the opportunity to support your team with this feature using quick responses, automated messages, and free form reply. Please email us at support@wellapp.com for support on this topic. ### 27. YOU NEED WELL! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I love WELL so much. It makes getting in contact with patients so quick, easy, and stress FREE. I know our patients are also loving it as well. Cuts our time spent on phones in half. **What do you dislike about Artera?** There is absolutely nothing I dislike about WELL **What problems is Artera solving and how is that benefiting you?** I notice the biggest problem WELL solves for us is call volume. Especially the calls that require simple answers like what time an appointment is or which location. ### 28. medical receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Artera?** able to see patients that has confirm or cancel appointment, sometimes patients don't call **What do you dislike about Artera?** I can not say anything bad, It has helped our office and our patients, it's a great App to use for everyone. thank you for the app **Recommendations to others considering Artera:** this is a great program for the employees and patient **What problems is Artera solving and how is that benefiting you?** able to remove patients off schedule so that patient won't get charged for no show ### 29. Referral Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Artera?** Easy to use, The program seems self explanatory. It allows you to communicate effectively with patients. **What do you dislike about Artera?** There isn't anything that I have came across that I have not been able to email about and not get a response back, walking me through the issue. **What problems is Artera solving and how is that benefiting you?** Communicating with patients that don't answer their phones from unknown numbers. ### 30. Quick, Convenient, Multitasker's Dream **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Artera?** I'm able to multitask a lot better; I can schedule a patient via phone, email and use the WELL app. **What do you dislike about Artera?** It freezes when I try to refresh the screen and it crashes so I have to log off and back on. **What problems is Artera solving and how is that benefiting you?** Being able to communicate with multiple patients at one time without having to tie up our phone line. I can reschedule, cancel or answer quick patient questions. ### 31. Well <3 Review **Rating:** 5.0/5.0 stars **Reviewed by:** christina r. | Patient affairs Coord II, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Artera?** Being able to text our patients and sending out mass texts messages and calls at once. LIFE SAVER!!! **What do you dislike about Artera?** The only thing I would recommend it - being able to change colors on the Well app **What problems is Artera solving and how is that benefiting you?** Just when I sign in, a lot of the times I have to put in a temporary code to fully log in. Happening more then I like it to. ### 32. Vice-President, Patient Business Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Artera?** Easy to use for staff and customers. Staff was concerned that it would be complex but they adapted easily. **What do you dislike about Artera?** Having to wait to get a response for issues that need reporting. A hotline with a live person would be great. **Recommendations to others considering Artera:** I would highly recommend WELL. **What problems is Artera solving and how is that benefiting you?** Decease no-show rates. Reaching pts. Ease of communication. Use of state-of-the-art technology. ### 33. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Artera?** I like how easy WELL is to navigate.Support team has been helpful in getting back with solutions. I understand some issues require more time. **What do you dislike about Artera?** WELL used to take more than 2 minutes to load at first. Lately, it is pretty quick in loading and showing patient channels. **What problems is Artera solving and how is that benefiting you?** appointment reminders, reaching out to patients when they due for services. ### 34. Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Artera?** Communicating with pt. Its very easy to be able to send a pt a message. **What do you dislike about Artera?** I cant always cut and paste MRN, it makes it difficult. **What problems is Artera solving and how is that benefiting you?** Pt has the address text to them when they are unable to write it down. ### 35. Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Artera?** I like that I no longer have to call each patient to confirm and reschedule appointments. more time to do other things. **What do you dislike about Artera?** 1 complaint. people that are break the glass do not get notifications. **What problems is Artera solving and how is that benefiting you?** Ia super time saver ### 36. Well for the betterment of patient care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Artera?** I really like that WELL provides a network in which patient care management is made easy! **What do you dislike about Artera?** The only like I dislike is that it take some getting used to before you are comfortable with it. **What problems is Artera solving and how is that benefiting you?** I am able to communicate easily with patients and they are able to have easy access to their information ### 37. My experience has been wonderful. Being able to utilize WELL to maintain HIPPA is essential. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Artera?** The best thing is that we’ll promotes hippa complaince amongst hospital staff **What do you dislike about Artera?** Overall I do not dislike anything about Well. I think it is fabulous and very effective and that all facilities need to use this. **What problems is Artera solving and how is that benefiting you?** The benefits are that patients feel safe with their information being available to healthcare workers and having trust in them to share information in hippa compliance. ### 38. very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Artera?** I am able to communicate in a faster manner **What do you dislike about Artera?** There is nothing that I dislike about well **Recommendations to others considering Artera:** Is an excellent source of communication **What problems is Artera solving and how is that benefiting you?** I am able to get answers back from clients ### 39. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Juana R. | Patient Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Artera?** If we cannot get a hold of patient through phone call we can send text message **What do you dislike about Artera?** There is nothing to dislike about WELL . **What problems is Artera solving and how is that benefiting you?** We can reschedule patients and leave 2 forms of notifications for their appointments ### 40. It is very convienent and easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | PATIENT CARE COORDINATOR , Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** Patients are able to get a quick response in regards to their questions. **What do you dislike about Artera?** I have no complaints in regards to the well app **What problems is Artera solving and how is that benefiting you?** My job runs much smoother and less time consuming with different reports to print. ### 41. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara D. | Scheduling coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Artera?** Keep communication lines open to our patients **What do you dislike about Artera?** Nothing so far! its very easy to use and the patients give us a lot of positive feedback having it now **Recommendations to others considering Artera:** Easy to Use **What problems is Artera solving and how is that benefiting you?** Communication issues ### 42. Well is awesome!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Artera?** It is very easy to use and helps you maintain integrity! **What do you dislike about Artera?** There is nothing that I do not like about Well. **What problems is Artera solving and how is that benefiting you?** Well has enabled myself and others to maintain privacy and hippa compliance easily while using computerized systems. ### 43. Great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2019 **What do you like best about Artera?** I like how this system allows patients to stay engaged in their health with ease. **What do you dislike about Artera?** Nothing really that I don’t like about well **What problems is Artera solving and how is that benefiting you?** I am solving communication difficulties, and interaction issues ### 44. Amazing app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** I like how well it is incorporated with our Epic software. **What do you dislike about Artera?** The shortcut phrases are confusing. I wish it clarified better. **What problems is Artera solving and how is that benefiting you?** It helps our patients reschedule when is convenient for them rather than us calling at a bad time. ### 45. Wellapp Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Artera?** It's super easy for both myself(provider) and for the patients **What do you dislike about Artera?** Patients are still sending clinical messages **What problems is Artera solving and how is that benefiting you?** I'm sending the messages to the nurse via EPIC ## Artera Discussions - [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) - 2 comments, 1 upvote - [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) - 2 comments, 1 upvote - [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) - 2 comments, 1 upvote - [Where do you see the direction of patient relationship management going?](https://www.g2.com/discussions/where-do-you-see-the-direction-of-patient-relationship-management-going) - 1 comment, 1 upvote - [EMR/PM integration](https://www.g2.com/discussions/emr-pm-integration) - 1 comment, 1 upvote - [View Artera pricing details and edition comparison](https://www.g2.com/products/artera/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+02%3A31%3A06+-0500&secure%5Bsession_id%5D=b2cde9f5-a2b9-4820-877b-a69dbda9ef59&secure%5Btoken%5D=915d34be64c63e6a5380fa77b14e0214fed5ea6e8023c5a875e6144e8a8a860c&format=llm_user) ## Artera Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Meditech Expanse](https://www.g2.com/products/meditech-expanse/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## Artera Features **Information Flow** - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Management** - Data Warehouse - Data Analysis - Data Capture - Data Integration - Interoperability - Security and Privacy Controls - Data Querying **Data Management** - EHR Integration - Referral Insight - Referral Database - Data Sharing **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Voice Recognition - AI Voice Assistants** - Voice Recognition **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Visibility** - Source Tracking - Referral Tracking **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Analytic Tools - Healthcare Analytics** - Data Visualization - Real-Time Analysis - Predictive Analytics - Natural Language Processing (NLP) **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Generative AI** - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Care Coordination & Automation** - Automated Care Pathway Guidance **AI - RCS Business Messaging** - AI **Operational Intelligence & Integration** - EHR & Practice Management Integration - Operational Performance Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Artera Alternatives - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews)